3.20.26 My husband and I stopped in to shop for a new refrigerator, as ours was on the verge of failing. We had previously visited Costco and Lowe's, but after reviewing their in-store selections, we weren't satisfied with the available options. Brian, who works in the appliance department, was very helpful. We initially considered side-by-side models; however, we quickly realized that the size would make it difficult to fit through our doorway. Brian explained that delivery contractors no longer remove refrigerator doors when the unit has an exterior ice and water dispenser due to the internal hose connections. There was one side-by-side model available in stock, but it was far too small for our needs. Brian then suggested a counter-depth option. While this wasn't my first choice--since I do prefer having an exterior ice and water dispenser--we ultimately decided it was the best fit given the limitations. The delivery contractors arrived within the scheduled time window and were both friendly and efficient. So far, we are very pleased with our new refrigerator and truly appreciate Brian's guidance throughout the process. read more

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Another Home Depot stop. I end up stopping at one of these more times than I can count now. I'm always in need of something and somehow end up being here. I knew how to get to this one as I had been to this plaza before. It was easy access and I was able to run inside. As I have said before, use the app to navigate around the store easier. Did so myself, found my items in no time. I opted for self checkout, no bag. With items in hand I think this was the quickest stop I had made at one of these. read more

Thus year we decided to get a Christmas tree from here, and I'm sure we will continue to do this since the selection was to good! Customer service was great, they trimmed and wrapped it up quickly read more

The Home Depot - Hardware Stores Near Me - Columbia, Maryland

Typical Home Depot where you know you can find things to fix up a place. I always get seasonal plants here and the prices are very good. This store was very large and organized was able to get help from several employees trying to locate a metal brush for the juicer. Bingo I found it. read more

I feel their racial profiling out at the selfcheckout counter. Soon as it was my turn litte white girl meet me at register and started scanning my stuff and put it in my bag. So i got my stuff and stop at the door and watch as she l I don't think would let the white customers go to the register with no help but black she was doing it for them. I dont steal read more

Customer service it terrible. Most of the time they do not have enough staff or cash registers open. I went to returns and they only had 1 employee named Stephanie, i asked her to call for help since there was a line of customer returns and only 1 peraon stephanie open. She stated that they were in a meeting and could call anyone. I took pictures of the closed line so that i can leave a review and picture. Stephanie called customer service after i took a picture because she thought i was taking pictures of her but i was taking pictures of the empty return register. I am a local contract i spend way to much money to come in home depot and not have help, register open and rude employees. read more

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Bought expensive LED bulbs. Neither worked. Returned them, got a refund receipt. Refund not actually issued. Online agent can't help because they can only help with online purchases. Store manager can't help because I don't have the original receipt, which the customer service person did not return to me. So in summary, don't buy anything from Home Depot unless you can afford to lose that money because that's what will happen. read more

I wish I could give this place a half star. My sister and I went to this location earlier to get a part for her bathroom. Got to the store and asked one of the employees where we needed to go. This man jumped back like we were going to attack him, then proceeded to put his hand in the pocket of this apron. We don't know what he was trying to do. We were shocked and appalled by this. Is this how the white employees treat people of color? This is the first and last time we would ever go to this location. read more

We ordered a refrigerator 2 weeks ago , paid full price and schedule to have it delivered tomorrow before we go out of the country, they just sent me an email to let me know they can't deliver it tomorrow and don't know when they can deliver it , when we call the customer service , the customer service staff literally said , "sucks to be you" , we requested a refund and they said the money won't be refunded for another 2 weeks , this is insane , I will never go to Home Depot again read more

I've been to several home depots and this location has terrible customer service sometimes. I felt like I was intruding when asking questions and they don't guide you or help you very much with specifics. Some aisles were also inexplicably closed which made it hard to navigate the store. But a lot of the employees here are rude or dismissive or look shocked when you ask them for help. The selection is also somewhat limited, but affordable. Overall it's a fine place but needs some improvement on this front. read more

I just popped in to buy some plants. There was a large selection which was nice, but they all seemed pretty pricy. Plus many were missing the labels that detail care instructions. This isn't the HD I usually patronize, so I don't foresee many future visits. read more

No one in customer service was on the same page. In my curbside order they forgot to put an item in my trunk not knowing it was missing until I arrived home. Online communication told me to call the store for help. I called the number that they provided and was told to pick up in person. When arriving back that customer service woman told me to go and get the item myself (meaning that they never had my item there to begin with) and to bring it back to the cashier to check if it's correct. While I was waiting to get checked out the lady told me I could just leave waving me off while she was taking care of someone else. She never checked it. As I'm leaving I'm hounded by people accusing me of stealing but I was following all directions by everyone. The only kind peson was the employee helping me leave the store quickly. read more

Customer service is bad. I do business here because the savings. I was trying to buy a door for the house. I was not able to do business here because They didn't have an employee available to assist me. read more

The two people that were working in the paint department this morning were amazing. Very helpful!

Lately, their services have been great. Their door installation was great and the appliance I ordered arrived on time with no issues.

They do a good job funneling people through the store. Picked up some sunflowers that were nice. Associates in garden should know a little more in what they are selling. read more

The Home Depot - Hardware Stores Near Me - Columbia, Maryland

Home Depot is like a second home to me. The fellow associates and managers are helpful and friendly. I have been fortunate to have worked at 4 of Home Depot stores; and meshed comfortably with my fellow workers. read more

Every few years I make the mistake of coming to this Home Depot, and during those periodic visits I'm reminded of how horrible this place is when it comes to customer service. Employees will actively avoid eye contact if you even so much as indicate you have a question, or they will flat out tell you "I don't work in this section" without offering any further assistance. I need to write myself a yearly calendar reminder of how incredibly lacking this location is in terms of a customer-focused approach. That will hopefully ensure that I bypass this store altogether and allow me to proceed to Lowe's in a more expeditious manner. read more

Don't buy an appliance here if your expect them to install it. They delivered my dishwasher and refused to install it even though I paid for the service. They didn't really explain why and now I have a new dishwasher sitting on my porch and the broken one still installed. What the hell am I supposed to do?! read more

I have had the absolute worst customer service in the store. I came in twice today to rent a carpet cleaner. The first time I went to the pro desk and waited for someone to come back and while I was waiting another employee said that the person that was suppose to be at the pro desk was on a break a and I should just wait. Didn't try to call anyone or find out where they were at all. Didn't offer any other help. Once the pro desk attendant did come back I wasn't able to rent because forgot my DL (my fault) I ask what time they were open until and he said 10. I can't back an hour later the pro desk was closed and was told to go to customer service was told the pro desk was closed for the night and then waited 20 min for a customer service person to help 1 person before they could help me. When when there were other employees just walking around talking. I'm so shocked that such a big chain doesn't cross train their employees or train them better customer service! read more

I understand that spring time is very busy for home depot. However, I've never had an issue with buying 20+ bags of soil and/or mulch at once since it won't fit on a cart, and then drive up to load at any home depot in the area except for this place. Seems like the employees here are just incompetent or too lazy to use a radio. There's no way 3000 bags of marble chips have been sold after the few hours I checked online for its stock. After shopping here a few times, I've noticed that if you decided to interact with an employee here, you will need to be very very patient as well. read more

I ordered a fence and equipment to be delivered to my house on July 26th between the hours of 2pm-6pm when I knew at least one person would be home to take delivery. On delivery day, I got a call from one of my renters (who was leaving the house to go to work) at 10am saying that a delivery driver was in front of the house. They asked him who the homeowners were and if this was the correct house for the delivery. He said 'yes, but didn't know about any delivery' and then he left to go to work. The delivery drivers then dropped off the pallet of supplies in the street and left. They told the store that they were given permission to drop it off, which was a lie. They also forged the signature on the delivery paperwork. The person who told them this was the correct house is a licensed md notary and never signed any document because he was gone before they got the pallet off the truck. My husband and I both had to leave work early to come home and get the material out of the street before someone came by and took it. After moving the materials to the yard so they wouldn't be run over. We called the store to ask what happened. That's when he found out about what the delivery drivers did. We told the store that we paid extra for it to be delivered during a certain time because no one would be home. We told them that we had to leave early from work and miss the end of our shifts. They checked their information and found out that the delivery drivers indeed made a mistake by delivering it early and that they would refund us for the delivery charge. We expressed wanting composition for leaving it in the street and forcing us to miss work. They offered an additional $100 which we denied. My husband and mine's daily rate is $400 and giving us only $100 was not acceptable. They told us they would have to talk to the district manager and/or regional manager. After waiting 2 days, we called asking for an update. They told us that the manager was on vacation and would have to wait until they got back. We called the store again on the date they told us the manager would be back only to find out that the store manager switched stores and no longer worked there. We asked for the regional and/or district manager phone number which the store told us they didn't have. We asked for the corporate number, which they said they didn't have. Two weeks after the incident and many calls later, and after demanding a full refund for the shady behavior of pushing us off to the next person several times over, we were finally told that they will give us an agreeable refund. The matter is settled but I will never trust the Home Depot team or their 3rd party delivery company again. I highly suggest Home Depot have a serious talk, if not find a new delivery company before they get sued for negligence. Foraging a md license notary signature is fraud. I will be taking my future business elsewhere. read more

I'm here at the Home De-pot spending a pretty penny on more LED lights and came here because it's closer. I go to swipe my HD card and the cashier tells me they no longer give "the discount" to card holders. WTH kind of foolery is this right here?! Uhh so, I guess I'll be traveling that extra 3 miles to the Lowe's cause this chick right here pays full price for nuffin. I'm gonna take my tiara and exit stage left. HD, it's been real, but you've seen the last of this brown chick. You might win some but you just lost one!! read more

The Home Depot - Hardware Stores Near Me - Columbia, Maryland

Home Depots has good prices on the product us md services I need. I can always count on home depot in a pinch and it is always nice to go to a place where I get military discounts. read more

Wow. Maybe the worst Home Depot I have ever visited. We have to cut our own wood. And then they are telling us we have to pay for wood that was broken. Nobody in the wood department. Nobody knows where anything is. This place was dirty it wasn't clean. Shit all over the place. Unreal. I'm beyond annoyed. Lowes is better any day of the week. Slow cashing out process. I have no words. I'm in the twilight zone. No I'm at Home Depot. Other reviews don't lie on this one. read more

The Home Depot - Wtf we have to cut our own wood now - Hardware Stores Near Me - Columbia, Maryland

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I can relate to DH. We too had a poor door install and HD Columbia did not lift a finger to help until we wrote HD Corporate then they fell all over themselves to help. Three trips and still wrong so we got a full installation refund and got a competent carpenter to fix it. On other occasions we've had staff tell us they were out of vertical blinds, found them at another store, and told us we would have to drive there as they wouldn't transfer them in. We have been told tile is being discontinued that years later is still available. I'd rate this as the lower 10% of the Home Depot stores I've visited internationally and the worst in the Baltimore/DC area. read more

Horrible customer service. Website said had 4 Milwaukee drills in stock when we got there they had 0. Would not give us a rain check with the sale price read more

I moved into a townhome in Eldersburg and hired Home Depot to install carpet and laminate. The prices were reasonable and they had a variety of products to choose from. Tom in the Columbia Home Depot flooring department was extremely knowledgeable and made the daunting process of deciding which carpet to choose a lot easier. There were a few hiccups during the install process but I still gave 5 stars because of how impressed I was with how the Columbia Home Depot handled the situation. A special thank you to Derick, the manager at the Columbia Home Depot for all of your assistance. I really appreciate you going above and beyond to correct mistakes that were beyond your control. At the end of the day I am happy with my carpet and laminate. read more

Terrible customer service! They don't answer the telephone and if they do, you're on hold FOREVER!!! Too bad they have such a great selection of things that make you come back because otherwise, I'd travel the extra miles to go to LOWE'S!!!!' Train the people who answer the phones to have some manners and some speaking skills! read more

Went in several times to look at paint samples (so many shades of grey) before deciding on my colors. The staff within the paint department were incredibly helpful and friendly during my numerous visits and so were the attendants I encountered as I roamed around the store. The good idea fairy set up residence at my place so I'm sure I'll be back to pick up something else. read more

The Home Depot appliance department the absolute worst. No one there to assist. Encountered three employees chatting away in their orange vests but was immediately informed person in charge was in the lunch room. No one cares to help and are quick to tell you that it's not their department. I did eventually find the 2'x2'x 5' garage refrigerator on aisle eleven on the top shelf. Asked an employee holding two flags standing next to forklift and forklift operator if they could bring down the refrigerator. I was told that if they decided to help, that they would have to shut down the aisle. After an extended wait and no refrigerator, went back to appliance department. Employee at appliance department told me not his department. Went to customer service for assistance but they ended up calling appliance department but no one answered the phone. Eventually, I gave up. Easier to buy on line. Horrible or lack of customer service will be the demise of brick and mortar stores. Better yet, go to Loews. Quality products with better customer service. read more

The service at the lumber section of this store is terrible. I went there multiple times asking for someone to cut a piece of lumber for me, and either I get the run around (they are "looking" for someone to do it) or they just never come back after 15+ minutes of waiting. This is unacceptable customer service. At least the rest of the store is usually stocked with items that I need ... read more

Columbia, MD. This location's customer service is the worst. They are a bunch of orange vest people walking around and will not help you. I asked for the store manager to give him feed back, but he did not respond to the employee at customer service area. POOR SERVICE, they deserve a zero star rating. I strongly suggest you go somewhere else if you are not a professional trades person and need help...I'm taking my money to LOWES. read more

I typically am never able to get help here, even though I'm sure my forehead reads, "help me I'm lost." This time came with a co-worker to find some bits to screw frames onto drywall. We stood there staring at the products for about 15 minutes...unsure of exactly where the items we needed were. There was a worker right behind us, helping a different customer, who sort of seemed frustrated with the customer who was shooting questions left and right about drills or some sort of power tool. The worker looked over at us and asked if we were okay, my coworker then asked where the bits were for drywall, if they were in the section that we're looking at...he proceeded to say yes they are and turned back around to the other customer. Aftering searching the same panel for an additional 5 minutes we gave up and decided to look a little further down the aisle. Low and behold, there were our items. Only shows that the particular associate didn't know what we were talking about, or didn't care to provide additional help to us, or perhaps just wasn't familiar enough with product setup. Don't seek help here! I hope you know what you're doing beforehand. read more

Invariably everyone will at some point end up at a Home Depot (or Lowes, or all the other big box stores), and invariably you will experience a terribly kept retail store, where you spend way too long looking for something they don't have, is out of stock, or is just not restocked (and whatever you do, make sure you never have to use the typically filthy restroom). I can't count how many times I've experienced empty boxes on the shelves, wrong items on the shelves, or the item you're looking for is boxed up 12' up in the rafters of Depot. I consider Depot as a store which has a whole lot of things, yet never the things you're looking for. And trying to find staff that can actually help and answer questions, forget it. It's no wonder they are still in business. I will always first hit my local lumber yard or mom & pop hardware (if they still exist) before getting frustrated at (any/all) Depot's. read more

50 workers standing around on a slow Wednesday afternoon. Only 1 guy that knows anything about blinds and he's nowhere to be found. Garbage place, will go to Lowe's from now on. read more

I ordered online and specified curbside pickup. I waited 25 minutes in the special curbside pickup space, and nobody ever showed up. I had let them know I was there waiting via the special text they send when the order is ready. So, I went inside the store to customer service where all the people working that job were occupied with something else Finally, somebody agreed to wait on me. I cancelled my order and got a refund. Forget that curbside service. It does not exist. read more

Went to order counter tops was told to come in to store do this. Was told they needed pre measurements went home to get the measurements and came right back to store. Have been waiting for over 1 and half hours for someone to help in the kitchen department . We're advised the only 1 person that can do this is at lunch. Suggestion go to Loews they are much better and have employees that know how to help you. read more

I just visited this location looking for a mold testing kit. I was instructed to visit customer service. I was asked what I needed and a customer service representative, BONNIE, rudely explained that I needed to go to "Paint." I asked if there was a specific aisle number and again, she rudely exclaimed "you go to PAINT and you ask someone IN PAINT where the mold tests are." Once she realized she was being rude and I walked away, she referred to me as "sweetie" to diffuse the situation. Sadly, asking customer service an easy question led to an extremely rude "answered" question. Very disappointing. read more

Terrible Home Depot. Wow. There is no one around to help. Asked someone if there was someone who could help us and they asked did we ask someone.. ??? Like what? Why would I ask you. They then don't proceed to help at all and kept walking and we thought they would send someone over. Had to run around the store and have them go over the intercom to get someone to help, then proceed to wait and no one comes anytime soon. So we said forget it. Please learn customer service. I'm so used to going to Home Depot and being asked if we needed assistance. I will be going somewhere else. read more