I hired Clark's to liquidate my mothers estate. I was impressed with how quickly they categorized and photographed the items to be sold. I was treated with respect and kindness. This was very much appreciated as it is emotional and overwhelming to liquidate a loved ones belongings. I was very pleased with the online auction results as almost everything was sold. Items were quickly picked up within a few days of the close of the auction. Patty and Ed are the best! They were professional and highly organized. I would not hesitate to recommend Clark's Auction Company! read more

Horrible, deceptive scammers. They gave a 1 day turnaround to arrange shipping for winning bids, and their "recommended shippers" quoted an extortionate $400-1400 to ship 1-2 boxes of clothing. Though I reached out to try and come to a resolution, the auction house refused to help or accommodate at all, leaving me no reasonable way to actually get my items. Updating my review after finally getting notice my items have been shipped: What should have been a straightforward transaction turned into a 3-week ordeal just to get my purchases shipped. Despite the auction house insisting that my items would require multiple large boxes (and implying extremely high shipping costs), an independent shipper was ultimately able to pack everything into a single 20" box. This directly contradicts the information I was given and raises serious concerns about the accuracy, or intent, of their "recommended shippers" and guidance. Additionally, the lack of support throughout the process was unacceptable. When I reached out for help navigating shipping, I was met with refusal, dismissal, and eventually blocked from communication altogether. I am a frequent auction buyer and have never had such an issue before. Being blocked instead of assisted when trying to resolve a legitimate issue reflects extremely poor customer service, not a difficult customer. I was aware of the timeline for shipping and contacted all of the recommended shippers in advance to get quotes, but did not get responses until after the auction. What I was not aware of was that your recommended shipping process would involve quotes that were wildly inflated and inconsistent with reality. My clothing business processes hundreds of packages per week, so I'm extremely familiar with what things should cost to ship. This was not a matter of "circumstances within my control", it was a matter of inaccurate information, lack of transparency, and refusal to help once the sale was complete. Bidders beware, and sellers should take their business elsewhere. read more

I have worked with Clarks Auction for several years. These folks are the best and most professional of any auction that I have ever worked with. I have worked with many. No one can compare with the wonderful people who take such pride and care in their dedication to customer satisfaction. I had a problem one time, and they went above and beyond to correct it. I enjoyed working with these folks and recommend you give them your business. You will not regret this enjoyable experience. read more

Clark's Auction Company has been the worst auction experience of my life! I have participated in auctions for around15 years and have never encountered such poor, uncommunicative customer service. I called, texted, and emailed them and still, today (more than a week later) not a word back from them. No guarantee for your purchases here! Here is my experience from their August 8th auction... I registered with Auctionzip (an online platform) for a different auction almost a month ago. I participated in an auction immediately after, won some items, California Auction Company contacted me, I paid and picked up items; it was what I expected and it all went perfect. Excellent communication and I was happy. So... look at other auctions on the Auctionzip platform and I found items at Clark's Auctions I really wanted. As I was already registered to bid on Auctionzip and Clark's was one of the auction houses I was able to "favorite" mark items I wanted to bid on. Fast forward, Sat - Aug 17th - I get my reminder of favorites including a button to "place bid". The auction started at 3 and I also received 2 follow-ups directly to my phone reminding me to bid. My first item was coming up so I clicked the link and bid. It came up with messages "bid accepted" and also showed me as highest bidder. I see another item listed that I wanted as well so I bid on that but had some issues but finally it accepted my bid and I was high bidder. I left this screen up because I had some problems. I opened a new page on Clark's Auction and found my next item to bid. This time I got a message saying I needed to register to bid! I had already been successful in bidding and registered weeks before. I tried logging in again, it showed I was in but then continued to say I needed to register. Frustrated, I called Clark's (no answer so I left a message). Back to the site - I figured I would register to bid again to hopefully resolve. I registered and submitted. It takes me into a loop as though I didn't register and I am forced to register again! Once again, it takes me in a loop and back a third time saying I have to register! I register again and, finally, it gives me a new message saying registration is "pending". Result: I can't bid and all the items I was interested in have gone by while I was trying to get back to auction. Super frustrated, I call Clark's, yet again, and this time a guy picks up the phone. I ask for help and he basically brushes me off telling me I have to "text" my issue - he can't help. So I sent a detailed text to Clark's. Then, after my VMs, and text, I heard nothing for days so I follow up with an email including screenshots. I also followed up with Liveauctioneers and Auctionzip since those are the platforms Clark's was using. As of today I have still heard nothing from Clarks. I have heard back from Liveauctioneers who said that my other bid was on Auctionzip not Liveauctioneers (and said I should contact Clark's!, Ha!!). I also finally head from Auctionzip who seems to want to help (but is over a week past the aution). The only one I have heard NOTHING from, STILL, is Clark's after calls, texts, and emails with supporting documentation (see photos - personal stuff smudged out). Because of the response from the business (that still has not responded to me personally) I am adding a call log screenshot from my phone the business, the day of the auction, to number (831-706-8776), time stamps for two calls, and date are visible since Patty states "for fact" I didn't call, proof that is not true. I am also adding the time stamped text message I supposedly also didn't send, as well as part of my email with time stamps and email address. You judge yourself if the phones are wrong, email wrong, and if the text does not exist... To say I did't bid tells me that my screenshots were not viewed as you can clearly see that I am marked "high bidder" on the screenshot, so, if Clarks doesn't have any info on me as a bidder they have some deeply serious problems with their platform. I have filed additional complaints with the BBB BTW. I think showing this lack of accountability says a lot about a business. read more

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Patty and her staff were awesome! It's great to have valuable items auctioned to people who know their value and appreciate them... Easy process, check in the mail... read more

Patty and the Clark's Auction Company team are wonderful! I've won items in several of their auctions and the experience has been overwhelmingly positive. Communication is pleasant and prompt, and their contacts for shipping (UPS in Santa Cruz) are equally so. As with most any auction, being physically present to bid offers the greatest potential for successful bidding, but I was able to acquire my items through Live Auctioneers. read more

I have bought and loved many things, big and small,unique and beautiful from this auction. They have the best connections for cool stuff and they are scrupulously honest and helpful. I have a birds eye art noveau dresser and woodblocks and small sketches and glass art that I love from there read more

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Patty and Zee just a delight to work with very friendly helpful just that rare pleasant service anyone would want

Just won a pair of earrings on this company's auction site. Clarks was fantastic about responding with order payments and shipping. Loved the service. I'm looking forward to their next auction and buying from them again. They have so many great items to view. read more

Really enjoyed Clark's Auction. They answer questions quickly and have excellent customer service.

Prompt return of calls and emails, and friendly and knowledgeable staff. Great prices for services provided. Definitely recommend for appraisals. read more

I have interviewed many auction companies over the past six months as I need to vet them for my clients (working as a professional organizer). Clark's has been among the best auction houses I've found. They personally answer calls; their pricing is fair and reasonable, and they will visit clients at their homes avoiding that people have to drag their valuables somewhere else. They will reasonably assess what may or may not sell and offer multiple options to buy directly or offer consignment. They explain their options clearly. One would expect this from a professional auction house. Yet, what convinced me was the personable, prompt contact by Patty, the owner, and her staff. I have personally done business with them, and so has one of my clients so far, and we are very pleased with the results. Fair value, reasonable assessments, excellent service. read more

Customer service was excellence after our purchase. We wanted some details with regards to the piece and they were quickly provided. Would definitely deal with Clark's again. read more

Patty was an auctioneer for our annual dinner fundraising event, for a local non-profit. What a nice and helpful service did she provide! Not only did she take on the task of being an auctioneer, but she was able to point out small tweaks to our plans to maximize results, and streamline the processes. With regard to the auction, she was phenomenal! She took great effort to learn what was being auctioned and did so at a cadence that really pushed the bidders to bid up. She did not know our community nor our group, but did an exceptional job in familiarizing herself to make it a success. While our numbers are still being tallied, we are confident it was one of our biggest fundraisers to date. Thank you Patty! read more

I discovered Clark's Auctions earlier this year thru a Neighborhood "For Sale" page on Facebook, and boy was I glad I did! Patty always manages to gather together an eclectic mix of phenomenal items, something for every taste or flight of fancy. I live in a 1898 Queen Anne and have found wonderful pieces that blend perfectly with my unique mix of old and new. From a signed southwest turquoise squash blossom necklace, to Lladro statuettes, to lovely reupholstered vintage chairs and even a Victorian fainting couch - I may not win every bid, but I thoroughly enjoy every treasure I have secured and look forward to each sale. The online catalogs are very descriptive, with lots of pictures, and bidding easy and totally secure. I've included pix of some of my auction wins! read more

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The Clark appraisers are very knowledgeable, and this is not the case with every auctioneer! I asked them about an item I was considering consigning, and they had a pretty quick and sure response about its ID and potential auction value. That makes one feel comfortable about both consigning and bidding. I'm out west, but I calendar their auctions. They know what they are doing, and I like what they are presenting. Ken read more

WARNING OF UNETHICAL BEHAVIOR I previewed a lot of costume jewelry the day before yesterday's auction, and, as I saw a valuable item, I returned yesterday to bid on the lot. However, the auctioneer had been watching me sort through the lot and use a loop on the piece, and, when the she saw me at the auction, she told me that she had removed it from the lot. Hopefully, the high bidder had not expected to find the removed item, and, If I had bid over the internet, I would have won the lot without the piece that was my sole reason for bidding. read more

One of my favorite auctions houses. They always have unique items and are very responsive. I live a few hours away and they have gone out of their way to accommodate me. My favorite piece of furniture is from them. read more

Very reputable and a favorite Seems to me the negative reviews are undeserved perhaps Yelp should check the space out read more

Awful! Site forced me to sign up in order to peruse the online pictures of items auctioned off, now they continually call me with automated calls. I have left messages asking to be removed from the list - I work nights so they wake me up. No one ever answers the phone! Patty Clark, please get in touch with me TO STOP CALLING ME!!! The one time I searched your site there wasn't anything there I wanted to buy, so I never even made a purchase. Ridiculous to not be able to get in touch with anyone from a so called business. read more

come to Bonny Doon, leave your plastic signs all over the area, then when your business here is through, you leave all the signs for the locals to pick up and throw away? Not cool read more

It seems the only unethical behavior I see is on the part of Yelp. I was really surprised to see a 1 star rating for this company. I have known the owner of Clark's for about 2 years. She is one of the most honest, ethical persons I have had the pleasure of knowing. After seeing the negative review, I was wondering where the other reviews were. Near the bottom of the page, in light letters, it said there were 6 reviews which were not relevant. Really? After reading the reviews, all of which were 5 star reviews, I was wondering why Yelp considered 1 negative review so much more important than 6 very positive 5 star reviews, and why Yelp would rate this business as a 1 instead of a 4.5 (that would be averaging the 7 reviews) I have been attending the auctions here since it opened, and the owner, Patty, has made her business a pleasure to attend. She has always been fair...and fun! She works hard for her consignors, and there are always bargins for those looking for their own personal use (as I am) AND for those looking to re-sell. She has great employees that work with her, and although they too can bid, they are given no special consideration. I find it very odd that a company such as Yelp, who is SUPPOSED to post unbiased reviews of patrons, chooses to post ONLY an older negative review and make it very difficult to find the positive reviews. Although I know others look to Yelp for reviews, I will never again trust Yelp to be fair and unbiased. read more

It is my understanding that Clark's recent live auction on eBay was its first. I certainly understand wanting to have a larger pool of bidders to increase business. However they were definitely not prepared. The auction ended on May 21. Items to be mailed out to online winners were supposed to be turned over to a local shipping company, Postal Annex. Postal Annex came across as overwhelmed by the amount of shipping to be done. To receive a shipping quote took 12 days. On Friday, June 2, Clark's had not yet turned my items over to Postal Annex so they could ship them out. I paid Clark's promptly on the 22nd. When I finally got a quote from Postal Annex, I paid them promptly. It is now the 6th and I still don't have my items. I've attended many auctions at different auction houses. I've bought many items through live online auctions. This has been a frustrating experience. It's cliche, but I will never buy through one of their auctions again. I noticed that several of their descriptions for items are just wrong. They have another online auction scheduled for June 11 and for example, they have a bracelet made in Mexico labelled as "Zuni". That is in violation of The Indian Arts and Crafts Act of 1990 (P.L. 101-644). (You can't sell an item as Native American unless you can prove provenance.) There is also a dollhouse labelled as Marx, that is by T. Cohn. Little things, perhaps, but better to say nothing, than get it wrong and come across to collectors as unknowledgeable. Absolutely poor customer service that it's going on 16 days and I still don't have a ship date. The right thing to do in a situation like this is to communicate. Don't just take my money and then don't bother to make sure I get what I paid for. Clark's is definitely not ready to move beyond Scott's Valley. Follow-up: Total transaction time was 20 days, owner had justifiable negative feedback removed from the auction site. (Feedback text in its entirety was "Poor seller/buyer communication. Transaction took 20 days.) Clark's did not meet their own stated policies, their success overwhelmed their contractor and led to a poor customer experience. As stated instead of being defensive, some mia culpa for your new customer would have lead to a much better experience. Moving to one star. read more

Though I live on the other coast, I took a chance and bid on an item in a recent online auction -- and won! I had a couple of questions about the item and all emails were answered quickly and professionally -- including a shipping estimate. Clark's did a wonderful job of packing and shipping the (fragile) item. It arrived in perfect condition (probably because it was double-boxed). Overall I am very pleased with this transaction. Thank you. read more

I've been trying to get a hold of somebody in order to get information to appraise and sell some antiques, but nobody ever returns emails or calls. How do you expect to get business? read more

Trying to organize our own estate sale, so we could down-size, became overwhelming. Each piece had a memory attached, and trying to sell individual pieces proved to be more time consuming than profitable. Then we found Clark's Auctions. Patty Clark, and her team of specialists, liquidated our treasures through online marketing, a dealer showcase, a private pre-sale, an on-site sale and, of course, through Clark's Auctions. Patty exceeded our expectations in every way. And the increase in revenue, due to her expertise, more than paid for her commission. We highly recommend Clark's Auctions. read more

The owner Patty came to our rescue when my mom passed and we had to liquidate all her assets in a hurry. I found her to be honest, helpful and just a nice person. I highly recommend her. read more