Yelp Fam! The…read moreweather outside is frightful & that means that flat tires are standard in the winter. Luckily Jeff & the Team at Firestone really helped me out. I was headed to work when I noticed our car had a flat tire, after frustratingly searching for mechanics. My fiancée gave me the number for Firestone, I spoke with Jeff, who was super helpful and knowledgeable. After a brief conversation about my issue we agreed that We should have the car towed to access the repair. In a flash our tow truck arrived, I met up with Jeff at Firestone. He logged my information and assured me he would take care of me. He had a mechanic assess the tire and gave me estimates for the repair. Even in this crazy time jeff was able to help and provided great customer service. The Firestone was clean, everyone had masks, hand sanitizer was available & the bathroom was clean as well. While I waited I chatted with jeff and by the time we finished our vehicle was almost done. Overall what could of been a very stressful situation was sorted out with tact and efficiency. I would recommend Firestone Complete Car for any tire repairs, they were very professional. Big shout out to Jeff!

I am updating review since I think it is too harsh. Forgetting to reset oil light is not that big a…read moredeal and the check engine light actions could be seen as being honest instead of not wanting to deal with it. So I am going with 3 stars.

They are a corrupt company and any positive reviews are from either themselves or friends…read more Never, Never take your car there. They had ours for 2 months and the only way we got it out was going by for an update and the owners did a no show and the mechanic let us take the car. Avoid at all cost as they will ruin your car and it is almost impossible to get your car back.

Baltimore Auto Body & Collision Center either replaced or bought out Bumper Globe. I was a…read moresatisfied customer of Bumper Globe, but ABSOLUTELY CANNOT SAY THE SAME FOR Baltimore Auto Body & Collision Center (now referred to as BABCC). Paint was peeling from the roof of the car and I'd called around to BABCC and had brought my car in for an estimate. The main person I was talking to kept trying to upsell me and repair other paint issues on my car, which was pretty annoying after I said No the first time. Despite this, I agreed to drop off my car while I was out of town for a long weekend. BABCC is conveniently located and I can walk there if necessary. I dropped my car off on Wednesday evening, 7/2. I told them I would be back 7/9 to pick up the car. I wasn't given any indication the work would not be completed by the time I returned. I'd even asked about their workload and was told my car's roof would be repainted in that timeframe. I arrived at BABCC this morning, Wednesday, 7/9 at around 8:45. BABCC was locked up tight despite their website stating they should have opened at 8am. I tried all the doors. Locked. I called the number on their website. No answer. I began leaving VMs and texting the number from the website. I'd used the number before to text with a tech, so I know the number works. I went and looked at my car while I was waiting around and saw THE WORK WASN'T EVEN DONE! The roof of my car looked as bad as ever. I kept calling and texting the number from the website. No response. I ended up having to Lyft home, then I got my spare key and went back to BABCC. Luckily my car was parked in a space on the BABCC lot where I could back it out. So that's what I did. BABCC was still not open when I went by to take my car back. Still, 2 hours later, no one from BABCC has contacted me yet. This is COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL. And MY KEYS are still inside there. But trust me, I WILL get them back. Y'all not about to play in my face this way. Uh uh. The new owners appear to be minorities so I was rooting for them. No longer. They are trash. Do not recommend.

Fells Point Auto Repair is fantastic. I went for state vehicle inspection and was able to get the…read morenecessary repairs done in the same day. All of the services were reasonably priced, and the work was very thorough and professional. I really appreciate their help. I highly recommend them. I know I will be going back the next time my car needs work done.

I brought my car in for the Maryland Vehicle Safety Inspection. The mechanic called out a list of…read morerepairs after the inspection, claiming they were required for the Maryland inspection to pass. After doing my own research, it became clear that not everything on the list of repairs were safety-related or required by the state. Only after pressing the issue did the mechanic (named Malik) agreed and revised the list, which already raised red flags about trustworthiness of this shop. The experience only got worse from there. I dropped my car off early the next morning, as instructed, and called later in the day to ask Malik when it might be ready so I could arrange a ride. Instead of a simple, helpful response, I was met with outright hostility. When I asked, "Do you expect the car to be ready today or tomorrow?" Malik curtly replied: "Your car will be ready when it is ready." I asked my question a different way. Malik replied with the same exact response, " It will be ready when it is ready" I tried to explain that I just needed an estimate to plan my transportation. Malik responded "What part of what I told you don't you understand?" This level of rudeness and unprofessionalism toward a paying customer is completely unacceptable. Clear communication and basic respect should be the bare minimum, especially when you're entrusting someone with your vehicle and paying for their time and expertise. I cannot in good faith recommend Fell Point Auto to others. There are plenty of competent and respectful auto professionals in Baltimore , Fell Point Auto isn't one.

Got a flat on the way to work, with a AAA tow, I got my car there and tire fixed by 1 PM. Fair…read moreprice, honest and timely work. You can't ask for more!

My Tire Pressure Monitor System (TPMS) light came on. I'm from Houston and use to going to Discount…read moreTires (DT) to address. But ooooof course, there are no DTs in Maryland so I turned to Yelp! I came across this business via Yelp and was impressed by the reviews. It's pretty close to my residence so I woke up early to get my TPMS addressed! Staff was helpful and I was able to pull right in and get my tires inflated. Thank goodness, there was no leaks and just truly air pressure. The technician gave me a brief rundown on what services are provided here so I'll be making this my go to spot for work that needs to be done my car!

Needed an inspection on short notice and was told to come right over! Friendly, fast service...much…read moreappreciated!

Polite super friendly , same-day service, saved me hundreds compared with Porsche dealer…read moreestimates. When they couldn't do something, they recommended shop that could. They've been doing reliable repairs in that location forever..

I had a horrible experience with Bumper Globe. Communication was terrible from start to finish,…read morehard to get updates, and when I did, they were not accurate. They had my car for 12 weeks giving me no updates. The work itself was poor quality and didn't solve the issues I brought my car in for. The first time I went to pick up my car, I pointed out multiple issues where the work was incomplete, pieces were falling off my car and not secured well, or not fixed at all. The doors they replaced were not even painted completely and they left the inside of my car a disaster. They have since been completely unresponsive when I tried to follow up. I have had to go through my insurance company to hear any news. I selected them doing searches on Yelp and Google and realized when I went to pay for the work, they off discounts if you leave a 5 star review... so that is why it looks like a good option. I recommend going anywhere else in the area. They apparently require that you pay in cash, which they never told me until I was there picking up the car, and then I did not have that amount of cash in hand, told me they could only use a card with a surcharge. Absolutely would never recommend any work from them.

Brought my car in for an estimate a few weeks ago. There was what I considered minor damage on the…read morefront bumper. My eyes bugged out of my head when I saw the estimate but given I wanted the car fixed by a reputable company, I set up a time to bring my car in for the repairs. I was given a 3-day window for completion and got a call back by the end of the 2nd day to come get my car. Checking out was easy and before I knew it, I was out in the lot looking at my car. Not only were the repairs flawless, I believe my car has been washed...at least rinsed off. The overall repair, while not cheap, is immaculate. I hope to be more careful in the future and have no more fender benders, but if I do, I'm coming back to Bumper Globe!

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

Popped in while running errands because I needed windshield wiper fluid. They topped me off for…read morefree and were incredibly kind and fast. Will definitely be coming back!

Warning to those in the neighborhood based on my experience this week, especially other women. My…read morelow tire pressure light was on, but the tire wasn't flat, so I took it to Goodyear on Fort Ave. They told me that they could not patch it because it was too close to the wall of the tire but would not show me the nail. They pushed very hard saying I had to have 4 new tires costing ~$975. The car and tires have 18k miles on them. I went to get a second opinion at Firestone on Hanover, and they said, let's check this out together, and the nail was smack dab in the middle of the tire (see pic), cost $35 to fix. Please beware, especially women, of taking your car to Goodyear. I am thoroughly disgusted by that experience.