While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

Piss poor company spent over $5000.00 and didn't make it 10 miles before vehicle over heated and…read morehad to have it towed back because they never drove it after they repaird it.

We brought our vehicle here needing the AC fixed! They said they "fixed" it and we paid. Still…read morewasn't working and my car was now leaking water on top of it not being fixed. They "fixed" it again and charged us AGAIN. Thankfully the water stopped leaking from my AC but the fan still wasn't fixed. We called to confront them about them charging us twice and it still not being fixed and he said "Jesus Christ what Do you want me to do I only have two mechanics and I'm backed up I have worse problems than you do right now!" Not only do we have broken down AC/fan situation but we paid them for nothing and got chewed out in the process. I would not recommend taking your vehicle here, not only will they take your money and not fix your issue but will give you horrible customer service if you call them out on it.

My alternator was going out, which as many know can be stressful and expensive. I called Adam's…read moreAuto Repair on a Wednesday after work, and in less than 24 hours my car was back up and running at a fair price. Staff was very helpful and pride themselves in efficient service with a quality repair. I won't take my car anywhere else moving forward!

My son was having issues with a tire and needed an oil change as well. He booked an appointment…read moreand they weee able to get him in the next day. The cost was economical and the service was great. They treated my college son with respect and were also honest with what was going on with his tires. Would definitely use them again and highly recommend.

If you take your car anywhere, take it to Earl! He's a kind and fair owner. The employees will give…read moreyou a reasonable price on parts and labor. They checked over my car and were able to tell me what would need to be replaced and fixed in the near and far future and gave me an estimate on what it would cost so I could save up. Honest and wonderful people there!

They got rid of my power steering fluid cause i was an easy target. I always go to these guys for…read moreoil changes. I went recently and my steering was fine before i went. waited 1 hour 30 minutes for an oil change then when i got back in my car after spending 70$ for an oil change. I noticed that my steering felt suspiciously easy like something changed i thought they might have helped me out somehow. Then a day went by when i got back from the gym my power steering went out. Luckily i was almost home so i had to just treck it out until then. Had to fix it on my own. Safe to say don't go hear cause if your a easy target then they will get you

Jason at Sparks was amazing to work with. Our son is a student at Ball State and needed immediate…read morecar care. Jason and the staff diagnosed the problem and completed the work within one day. They explained all of our options with no pressure. In an industry where trust could be lacking, these guys exceeded our expectations. This father from South Bend highly recommends Sparks!

Stuck in Muncie while on a trip. Got in first thing Monday morning and the mechanic found the…read moreproblem right away, fixed it right there and then and out the door. Thank you Sparks!!!!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

Fantastic service. I walked in and was greeted with smiles and tons of help and service. I will be…read moretaking my car there for all of my car service needs. Thank you Jim's Automotive.

This is an awesome auto shop! They sold me a nice 50cc Scooter for a good price. The guys are all…read morereally friendly, and they can help you with anything you need. I love my moped, and I'm so thankful for a place like Jim's Automotive!