Recently, I was changing my engine air filter when my Phillips head bit accidentally fell into the…read moreengine. After searching for it with no luck, I called my longtime mechanic, but they couldn't fit me in until the following week. I did a quick search and ended up calling this shop--they were able to squeeze me in that same afternoon. Not only did they find the missing bit, but they were also incredibly kind and completely nonjudgmental about the situation. The team was friendly, professional, and even shared a laugh with me about the whole ordeal. I truly appreciated their help and would recommend them ten times over!

I have been going to Germantown tire and auto for tire services for years -- if you buy tires…read morethrough them, you receive free tire rotation for the lifetime of your tires. Their service is consistently excellent, thorough and kind and cost estimates align with the bill when they complete their service. Highly recommend.

I've been taking my vehicles to the dealership for so many years that I had forgotten how much a…read moregood independent auto shop has to offer. My experience was excellent from start to finish. They were able to get me in quickly when I needed an appointment, and I really appreciated that they worked on my car instead of letting it sit while juggling multiple vehicles. The repairs were completed with great attention to detail and quality. Since my car had been parked and neglected for a while, I also appreciated the thorough inspection they performed. They identified a few items that needed attention, which gave me confidence that the car was safe and ready to get back on the road. The work wasn't inexpensive, but quality workmanship rarely is. I'd much rather pay for repairs that are done right the first time. Overall, I had a very positive experience and would gladly recommend them to anyone looking for honest, high-quality automotive service.

Was quoted $1,100 for a windshield wiper motor replacement. Competitors in the area were around…read more$300. It was the 5th or 6th time taking my car there. They are usually really good. The new heavy set guy that works the front desk has really price gauged me the last two times. The gentleman with the ear piercings was always much more reasonable. I will no longer be going to this location and they will lose my business to another local mechanic. Hope they train this new guy a little better. Very dishonest.

Order tires from tire rack and had them sent here for install. It was super fast and easy to set up…read morethe appointment. Day of I showed up and everything was on time. Four tires installed and alignment were done in about 2hrs, price was as quoted and reasonable. Did have an issue when I left with tires losing air but I contacted them and brought my car back and they fixed the leaking issue immediately. The work here was fast and good and their customer service was excellent. I felt like they cared about my issues and took care of me as a customer. Would recommend this place and will return for future service.

Sep'24 visit, the guys are awesome! They saw me same day and removed a nail in the outer wall…read more Checked everything and done in an hour...they are the best!!

Came here to get my tire balanced and to check for a slowly I think I had but they were backed up…read morefor another two or three hours so I could not use this service however I must say that the gentleman the counter was eager to try to fit me in even though there was a truck and a passenger tire replacement in front of me but breeding the reviews and experiencing how the matter is I'm towards their customers upon greetings and trying to get things scheduled has me believing this is the tire shop to come to when you are in georgetown. Definitely will be back when I have more time. Thank you for the valve cap

I'm new to the area of Germantown. I was having issues with my front tires and found this tire shop…read moreonline. I'm glad I found it. Once I arrived at the shop, Lucas was very professional. He was able to answer all my concerns regarding my tire issues. If I ever need any assistance, I know just the right place where to come to. Thank you again, and you guys rock!!!

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end…read moreinspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug-

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

Did a great job of replacing my tires and the service was good. Took me on a same day notice and…read moregot me out same day during snow

I live two hours away and had an almost flat tire. Sean made the situation easy with his knowledge…read moreand expertise. I absolutely suggest this place.

I have mixed feelings about the service I received. The staff member that assisted me was friendly…read moreand courteous, but the discount from the website didn't match what I was given. The service was quick, so much so that I couldn't help but wonder if it was adequately performed. I don't know enough about alignments to really be sure. Perhaps performing a four wheel alignment on a 2007 Highlander in 30 minutes is possible. All auto shops would do themselves a favor by better explanation what the service entails and more precisely how long it will take to complete a service. I realize that certain factors can increase or decrease the timeline, but that can be explained as well. When a service is completed in substantially less time than one was originally told, one can't help but be suspicious. I've had too many auto mechanic experiences in which I don't believe the work was properly performed. To be fair, this is the first time I've had service done at NTB. I got the alignment because I had recently purchased new tires and new front strut assemblies from other businesses. I didn't notice any issues with the alignment before my visit to NTB, and I didn't notice any difference afterwards. That's what adds to the difficulty of determining if the service was worthwhile. In any case, the overall cost seemed to be reasonable, in spite of the $5 more I paid because of the difference in the website coupon discount versus what I actually received.

The prices for your tires are nowhere close to being competitive with other sellers. For example,…read morethe Arroyo Grand Sport A/S 245/45R18 ZR 100Y XL tires sold by you are $157. Sure you offer $20 discount to bring the price down to $137. Look at these other options: Priority Tire ($84), Walmart ($80), Ebay ($90). NewEgg (predominately sells IT products, $93). I priced these same tires with other vendors (online and local), the trends with the comparisons and results remains the same. Also note that shipping/delivery is free with the other vendors. If that's the case with your tires, then I would hate to see how your other offerings compare to other vendors. The only positive aspect regarding the transaction with NTB/Mavis was the customer service provided Casandra. I wish I could provide a last name but I don't have that information. She was very courteous and provided timely status updates. Cassandra also mentioned and suggested using the online rebates. She was very communicative throughout the whole process. When it comes to recommending NTB to a family member or a friend? NO, I would suggest that they opt to get their tires from another vendor. It was VERY disappointing to see the huge difference in the price comparisons when I returned home. Hopefully this survey gets to the right person in your organization who could change your strategy when it comes to pricing. I do plan on checking Yelp and Google reviews to see if others express this same sentiment. If not, I do hope that posting my experience will save others time when they search for information on those popular review sites.

I've been taking my cars and trucks here for years. They do great work. They always seem to be more…read moreaffordable than the big dealerships. They are good guys that honor their work.

I called and made a reservation to mount a new rim on my car only to get there and discover they…read moredon't mount low-profile run-flat tires.... really?? They knew what car I was bringing in and the performance tires on the vehicle.

Roll by Goodyear is the best price with the best service at the most convenience. I simply…read morescheduled a time, and Mr. Edwin Rivas was here early and had my two new tires installed before I could finish making my cup of coffee. Mr. Rivas was polite, personable, gave me good advice and explained his recommendation after carefully assessing the condition of all my tires. I have had offers to replace tires from competitors, and they were not even in the ballpark. Moreover, the Ford Fusion has an unusual tire, and the last time I got a nail in one, the car was in the shop for four days and I ended up paying more for one used tire than I paid Roll by Goodyear for two. Plus, they came to me. If and when the next time comes, I ain't rolling with anyone else than Goodyear.

I am really impressed with this branch's level of service and professionalism. Everyone I spoke to…read moreon the phone was patient and kind. The men changing the tire were nice, on time, and quick. They were done in less than 20 minutes. I was in a bind and really needed someone today that could come to me. This was the perfect option. I need new tires in general and had planned to get them elsewhere and just have "Roll" do the one today. But because of this great experience, I now plan on getting the other three from "Roll" as well in the next two weeks.