First time patient turned forever patient. Such a wonderful and welcoming experience at Downtown…read moreEyes. The staff were friendly and provided prompt service which is alway amazing especially when you're in a time crunch. The optometrist took extra time to get to know me and learn about my life which was very refreshing. The selection of frames and sunglasses are spot on in terms of variety. Well maintained and trendy office, plus they have snacks! LOL. Very happy with this visit and will return for future appointments. P.S. it's customer appreciation week or month. I don't know any other place (other than Downtown Eyes) that appreciates their customers or patients with goodie bags with wine and chocolate!

Wow!!! What an amazing place with incredible selection of glasses to choose from. Robert, the…read moreoptician is fantastic and knows his stuff. Coming from the industry myself it was nice to have someone explain the type of lenses needed and not upsell unnecessary upgrades. I found it refreshing to be treated like a patient and not a sale. I highly recommend them! Customer service is top notch.

In a word: SUPERB!!…read more Some background: for many years I saw an optometrist in downtown Minneapolis on Marquette Avenue - and an old but wise eye doctor! He used old lenses that he pulled from a case to check vision, but had new equipment to check for eye pressure too - the best of both worlds. More than anything else, he was friendly and genuinely concerned about my vision and me as a patient and I was saddened when he retired. The past several years I've opted for the corporate giants for exams, but this year I decided to look for a real private practice and found one right down the street! I'm adding all of this because I was so surprised by how much Dr Tyler reminded me of that optometrist! Dr. Tyler did a great job with his exam and he spent a chunk of time with me. His effort to answer questions and explain what he found in the exam was way over and above what I've gotten used to the past years - like I said: Superb!! I'd recommend him to anyone that wants a better and more thorough experience, who appreciates quality care, and who enjoys a great "bedside" (chair-side) manner!

From the owner: Seeing 20/20 doesn't necessarily mean your eyes are healthy. Many eye problems can only be detected…read moreduring a thorough eye exam. Our eye doctors use innovative diagnostic equipment to detect even the smallest changes in your vision and eye health. We will evaluate your risk factors for diseases of the eye. It's important to know that diseases of the eye can also be an indicator of general health issues. You do not have to compromise style for functionality. Regardless of your visual requirements, our collection of designer frame eyeglasses and sunglasses will allow you to see great, look great and feel great. We have premium frames to fit every budget. Come in and let Bloomington Eye Center help you express your personal style!

Kayla at this location was absolutely beyond helpful. I really appreciate how she paid so much…read moreattention to detail and took a good amount of time to adjust my glasses. It really does mean a lot and I liked how attune to all the little details she was. She checked in with me constantly, made sure that I was truly satisfied, and I definitely had a big smile on my face walking out of here! THANK YOU THANK YOU

Eye exam was great. Customer service was great. Ordered 2 pair of prescription glasses (1…read moresunglasses; the other regular). Got the sunglasses in the mail only to open the package to see that there was no shaded lenses. Also noticed that the frames were different design than what I tried on at the store. The regular glasses are yet to arrive. Hope I don't have to pay to return the wrong glasses! They have a 30-day return/exchange policy. Will see about the regular glasses. I may return both and go elsewhere for the glasses I need. Disappointed

Love going to this location during the week when the mall is not busy or on the weekends off peak…read morelike when it's about an hour before. Great customer service where I can get my glasses tightened, cleaned, and repaired. Employees get a free exam every year and a free pair of glasses. That sounds like some cool perks!!

Buying Rx glasses and sun glasses ($$), the Rx for my sun glasses seem off. When picking up my…read moreregular glasses, the lined bi-focal was way too small (although I had ordered extra small for my current lenses bought thru LC 4 years ago). I had ordered the same pair of frames and measurements on the bi focal and they assured me they had the measurements in the computer. The lady seemed to take offense and said the measurements are exactly how they are on the computer. I asked her to then measure my current glasses and bi focal. She then realizes that the measurement in the computer are inaccurate. I'll try another business next time.

It's always difficult for my wife to walk past this store, as she actually enjoys the experience of…read moretrying on every pair of frames this store offers. It doesn't help that Jared is there to support each of her preferences, then to top it off all three of her favorites are in stock. They each look great on her, so I guess that's a win for me too.

I don't usually ogle men, but if the man in question is named Bob (especially Dylan, Dole, or…read moreDeNiro), then I Eye-Bobs all the time. Really expensive eyewear store with sunglasses - and glasses of all kinds - located on the lower level of the Mall of America, in amongst all of the madness and craziness. I generally don't come in stores like this, but we were making it our mision to try and go in every store in the mall. We probably didn't even get through a quarter of that but we did get in this one and all we can say is that service is nice and the glasses and shades look pretty good but are extremely expensive.

I love getting glasses from here. So easy to try on in store and online. I try on virtually first…read moreand when I try in store it looks almost identical. So many shades of colors and shapes. I love trying out new colors. They also have sunglasses and clip ons available. They have low bridge too for some frames which I like since that's what I need. I like that they don't hound you when you want to just go in and try on but are also there if you need help with deciding which frames to get. You can have them order for you there which takes less than 30 minutes or you can just do it yourself online. I've had many friends come buy glasses from here too. It's a good deal for frames and lenses and they usually do a discount if you buy more than one. Some insurances may cover too so check with your plan.

Amy went above & beyond for me! Amy provided a complimentary gesture for me by detailing my…read moresunglasses. She has a good compassionate heart that I could connect with that made my experience an unforgettable one. 10/10

My initial exam was good and inexpensive however I wanted contact lenses not frames. They required…read morea consultation which would cost another $19.00. I returned a week later and did the 5 minute consultation where they did nothing but ask me my preferences for contact lenses. When I went to pay the lady was highly disorganized and fumbled through several papers then said the cost was $76.00. That was twice the cost of the full exam yet they did nothing but ask me about my preferences. What a rip off. I'll never go back there again.

Friendly staff with compassionate service! I was travelling and needed some help getting some…read morecontacts. And the manager was terrific and helped me out on short notice. Also they have a great selection of frames and they greet you with a smile. Definitely recommend you support them!

My experience started out not so great, but ended up being pretty great. The receptionist, Belinda…read moregot me in even though I was late. & Emily I want to say, was very nice when I saw her. Karla returned from a scheduled break & was EXTREMELY helpful & patient when helping me pick out glasses. She gave me so many options & went through every detail & price. I probably tried on every pair of glasses in there. I will say it was a bit pricey, but maybe that's because the price bracket my glasses came & the add ons that Karla convinced me to get. All in all though. I got what I WANTED & need fur that matter!

I've unfortunately given them numerous chances over the past few years and have consistently been…read morefrustrated. The first pair of glasses I bought from them had the completely wrong prescription in them. Then the first time I ordered contacts I got a notification to review my contacts when I hadn't even been told they were ready so I called to verify and they said they weren't in, I stopped by about a week later as I found it odd they weren't in yet and was told by the manager that they were stuck overseas, then two days later got a call that if I didn't come get my contacts right away they were no longer willing to hold them for me. Second time I ordered contacts I decided to have them shipped to maybe avoid confusion, but then got a call that they were waiting for me in store, so I went in and then they proceeded to not be able to find the contacts, an employee and the manager confused looking around and yelling back and forth for about 10 minutes as I waited awkwardly. Then the last time I called to order contacts the manager took my call and when I asked for 6 months worth she proceeded to give me attitude saying last time I ordered contacts she'd explained to me to get a years worth and if I'd just done that instead of 6 months I wouldn't need to be calling again right now. Excuse me? I knew my insurance would re-up and cover more contacts in 6 months when I'd originally called - but I also should not feel like I need to explain that to someone, especially not a manager. Throughout all of this time, any experience in store has been incredibly unprofessional. Employees loudly having personal conversations across the store and ignoring patients. Consistently having difficulties verifying insurance and making it seem like it's the patient's fault. When an employee doesn't know something they just yell back and forth instead of pausing a personal conversation, getting up and coming over to help one another. Unsure if it's lack of training, but it is incredibly frustrating and I've officially given up and won't be returning.

Gone here for 5 years and never been disappointed. Super knowledgeable and friendly staff. Always…read moreon time and super clean store with plenty of frames to choose from.

Dr. Dixon, Veronica, and the rest of the staff is top notch. Dr. Dixon caught my macular…read moredegeneration in its earliest stages, and directed me yo specialists who have been able to slow its progression. I will be forever grateful for her astute diagnosis and excellent care. She is now monitoring the issue as well as my beginnings of cataracts and other situations made more likely by my mild diabetes. She, and her staff, are a professional's professional.