I ordered contacts 2 weeks ago for my left eye. Spoke to Abby and had three phone conversations…read more(with the staff) and NOTHING is in my chart. I clearly stated the left eye, precision 1 contact is fine, the right eye has to be figured out. Now today the doctor is not in. Will not be returning to this location and only have to order contacts is bc of my insurance coverage.

Very aggressive on receiving personal credit card and insurance information my first visit…read more Wasn't a favorable one but the second appointment was I rather go to Walmart! Still second rated be wise look elsewhere For good give a damn service not here

I don't normally write reviews but felt the need to share my horrible experience for others to…read moreconsider. Overall the service for my exam was fine but when it came down to buying glasses the sales tactics were obvious and horrible. When I started to question the costs I was given diff excuses trying to justify why my glasses were sooo expensive, even when having vision insurance. They told me that buying the same glasses with my insurance would cost me more based on the funny math used for the lens and bundling pricing. Highly recommend taking your prescription to another company or online to save you a lot of money! Sad!

office has unethical billing methods: was charged a…read morefraudulent insurance co-pay: insurance knew NOTHING about fraudulent claim!

I could not check the details of my vision insurance coverage due to the website being down, but I…read moreremembered that I had a $200 allowance for either frames or lenses - I just couldn't remember if it was a credit or a rebate. I asked for help. BIG mistake. An employee checked and assured me the answer was REBATE, not CREDIT. I double checked and she confirmed. I would pay for the services in full and be given instructions to claim my $200 rebate upon picking up my lenses. I paid my bill and when I picked up my lenses several days later, I asked about my rebate. The staff looked at me as if they had never heard the word before. There would be no rebate. The employee I spoke with previously got very rude and treated me very disrespectfully until I threw up my hands and left in frustration. No point in trying to reason with a person like that. If you like getting correct information, being treated like a customer instead of a virus, and spending the correct amount of money, I'd suggest going anywhere else but here. If you hate money and peace of mind, by all means, make an appointment at Crown Vision.

Excellent detailed examination the doctor spent plenty of time with me explaining what was going on…read morewith my eyes.

I have been going to Dr. Goerrs for years. Not for glasses but for dry eye. I have to tell about…read morea couple of experiences with him. A few years ago my daughter, who was a patient at the time, was in a softball tournament in Kansas City. She forgot to bring extra daily contacts with her so I called Dr. Goerrs office on a Saturday morning when they were closed. He knew another doctor in KC and gave them her prescription so we could go to his office and pick them up. This past weekend I was getting ready for my grandson's birthday party and something scratched my eye. I was walking around with one hand covering my eye. I called Dr. Goerrs on his emergency line. He calls me back shortly after. First he apologizes for not answering my call but he just got off a plane in St. Louis and he hasn't even gotten his luggage yet. I tell him what happened and he sent out a prescription to my pharmacy before leaving the airport. We picked it up right away and I could start using it before the party started. Not many doctors are that caring and would go to those lengths to help a patient. Marilyn W.

Dr. Jaqueline Ladd is AMAZING!! I am an anxious mama and after everyone told me my kid needed to…read moreget in for his eye immediately-she made it happen! She was thorough, quick and answered ALL my questions!! Extremely grateful for her

Been coming here for years and love it! Dr. Hayes is thorough and knowledgeable. We love the…read moretexting option for questions and scheduling / rescheduling. the staff is always very responsive and helpful.

I've been going to Midwest Eye for 35 years. Doctors have changed but quality has not. Staff and…read moretech people are friendly. Dr. Hayes completed her exam and spent time explaining my options. They have state of the art equipment. I would recommend the Wentzville location to any who is near it.

I had an infection pop up while visiting a friend so I wasn't close to my normal doc. This location…read moregot me in the same day and I was in and out with no issues. Dr. Lyman was informative and personable about my situation and didn't add any extras I didn't need. It's always good to have a doctor laugh at my silly nervous jokes I always make when seeing an optometrist. My mother was my optometrist my entire life, until she passed away recently, so seeing new optometrists can be a whole thing for me sometimes. That's where the nervous joking comes from. It was nice he had a sense of humor and talked me through the whole process. I highly recommend this doctor and location!

As a returning customer of Performance Eyecare in Cottleville, I was there in April of this year…read morefor my exam and I was encouraged to purchase "Eye Promise" supplement ($221) in order to hopefully improve a pending eye condition. The lady explained the daily doses and told me to come back in six months so Doctor Lyman could check for improvement of that condition. She said there wouldn't be a charge. I returned in September for the test. As the lady began the test, she informed me there would be a $25 charge. I stated that the lady before said there wouldn't be a charge. The only reason for this visit was for a test to check for improvement. She went out to ask somebody but came back and said they were all busy. She was fairly friendly before that but then her demeanor changed. I said it's not the end of the world but stated that's what I was told. She then took me to the exam room. As Doctor Lyman and I were talking another lady came in and immediately broke into the conversation to ask me how many more bottles of Eye Promise I wanted to buy. I went out with her to pay for them ($117). She was not friendly or interactive other than telling me the total amount due and that there was the now popular additional charge for using a credit card. She got my receipt and I put it in my bag. She didn't respond with anything. Not a "thank you" or anything else. I could have been adamant about the $25 charge. While that is less than pocket change to me it's the thing of what I was told in April. I followed Dr. Lyman to Performance Eyecare because he has been taking care of me for MANY years. I was not nasty or ignorant about the charge. I always show respect to those who do their job to sell me a product or service. I expect the same from those who need ME as a customer. I walked out the door and wondered what I did wrong. I paid what they told me even though it was incorrect but I didn't disrespect them. When I was in retail the owners would sometimes remind us that the customer keeps the business open. Disrespect and foul attitudes towards a pleasant customer will often be devastating for the business. Also, the employees of Performance Eyecare appear pushy to increase sales. I don't appreciate that either. Dr. Lyman has always been kind, attentive and respectful to me over the years. However, some of the other employees are my reason to never return. I won't pay their expensive prices for foul and uppity attitudes. Also, this business will text me after I've been there to ask me to take a survey. I gave them a perfect review after my prior visit. I then got a thank-you text for my "great feedback" and was asked to share it on Google. After my review pertaining to this last visit, I heard nothing. They didn't have the integrity to contact me. I gave them time however they only respond when the review is warm and fuzzy. That's alright, now this will be posted on Yelp and Google.

I had a pickleball injury and needed a quick consult. They don't typically take walk-ins but they…read moreagreed to at least take a look. Dr. Hill saw a retina issue and quickly set me up with a retinal surgery on the same day. They are now my primary eye care for life. Not the recommended way to pick a doctor, but they have earned my trust.

Despite my 12+ years of using Hill they would not release my most recent prescription without a…read morerefraction exam and added expense. They had told me just weeks before the scrip was still good. Nice people for the most part; a crappy business model. I'll be moving on down the road.

We've been going to Regional Eyecare in Wentzville for several years now. Every time we call or…read morecome in for our appointment everyone we encounter is always super helpful and wonderful to work with! Highly recommend for all ages! The techs are always great to work with when choosing glasses as well.

I was late for my appointment and needed to get back to work. I was in and out so quickly, and the…read morestaff was so nice! Will be coming back