Terrible! Brought 2 pairs of glasses in one for farsightedness and on nearsightedness. Brought in $700 of frames one for near and one for farsightedness. My insurance wouldn't approve them which I don't care about the price. Fast forward to Monday no word. I asked for my glasses back. They accused me of not leaving my glasses there. Which is a lie! $700 worth of frames! I was obviously irritated by. Then they threatened me with the police. Now I have no glasses.this was Saturday I left questioning that they have documented my glasses were in their possession ? they said oh yes. I hadn't heard anything on Monday and inquired about an update from my insurance. First I had to speak to India. Which is ridiculous. Then I contacted the local office and they told me they didn't have my glasses. Threatened me that they would call the police. Liars! Rude and disrespectful to their customers! I should have read the reviews! My mistake! My husband picked up my glasses because they threatened me with calling the police if I came to pick up my own glasses. I got my glasses back. Would I recommend this company... absolutely not!!! I left out the part the manager accused me of racism after being transferred to India accusing me for being racist. I dated an eastern Indian man for 5 years. So don't accuse me of being racist! I will share I called on Monday to asked for corporate number and they told me to look it up on google! Go to the ofallon office much more accommodating and pleasant to deal with! Skip this office. Rude and intimidating! Clarkson have a wonderful day! read more

So me and my man both got appointment set up automatically buy them we confirmed that. Yes we're going to take those appointments we found out. We had an emergency and couldn't do it till two days before the appointment so two days ago I called them and changed it till next week Tuesday And then yesterday we both get a text saying because we did not confirm those appointments that they are canceled. I called thinking there's no way they canceled the appointments. I just made the two days ago, but yes, they canceled both appointments so we're gonna look someplace else someplace that we can guarantee that our appointments will be kept when we get there read more

Hi, I need to place a complaint against the Clarkson Eyecare location in Lake St. Louis, MO. My children have been scheduled for a few months to see the doctor today and the appointments were canceled with no notification. I had taken off of work so the kids can be seen. The office was clearly not busy and I asked to speak to the doctor and the employees refused to get the doctor. They insisted that I had to confirm the appointment in order to be seen because it's policy. I asked to see the policy several times and it was not provided. I know it's not the policy to confirm because I was just seen last month and I didn't confirm the appointment. The employers called the police and I was escorted out by 3 police for trespassing. I'm really trying to understand how I was trespassing if my family are patients there. Furthermore, is it your policy to call the police on patients when the patient is only trying to seek clarification and be seen. In addition, where is the policy stating you have to confirm the appointing in order to be seen. What if I never received the messages. Why did I not receive a phone call to notify me that the appointments were canceled. I would like a response ASAP. I have this horrible situation documented and recorded. read more

I've had excellent customer service at this Lake St Louis location. I walked in one morning to order glasses, Kate greeted me right away and took my order right away. she's a great Clarkson employee! read more

No forced mask mandate should be in place as it has been proven ineffective (i.e. Texas, Florida, Alabama). CDC guidelines are changing all of the time and it's up the the business owner to have reasonable standards. Don't let the tail wag the dog kind of concept. Unorganized regarding required paperwork and didn't admit their mistake. The assistant (Candy) was rude. Sixteen year old had to wait an hour and a half because they couldn't grasp the concept of the Consent form. read more

Tried this location recently after moving to the area and had a very good experience. The staff was very polite and helpful, and Dr. Wilkins was a good balance of friendly and professional. Will definitely recommend to friends and family! read more

Staff was nice and helpful. Dr. Wilkins was very nice and professional. He took his time with me while I was deciding on contacts and let me try several pair before making my decision. read more

A set of Bose bluetooth music playing frames were dropped off at this location to be fitted with prescription sunglass lenses by my husband, Anthony Burke. They insisted that they could do this. A week ago we were notified that the frames were missing from the lab. Today we called again only to find out that no progress has been made in this case. The sales associate says that she escalated the matter to her supervisor, which is "as far as she can escalate it" and she is waiting on his information. These were to be a Christmas present for my daughter and this is unacceptable. The sunglasses need to be delivered to us, with the lenses promised, before Christmas. If the frames are not found, they need to purchase a new set from best buy and find a lab that can provide the promised lenses, at the previously arranged price, and provide the product to us before close of business December 24. The frames were $200 and the prescription lenses were $400, as far as I know. This is irrelevant as I do not want the money, I want the business to make sure I have the item promised before Christmas. This may require the business pays a one-day lens lab their fee to make sure the lenses are done in time, since Clarkson Eyecare has wasted so much time at this point. read more

Everyone was very helpful. My wife and I can be very picky and the staff was very patient and attentive to our needs. We were very pleased with how freindly and efficient everyone was. read more

The Clarkson Eye Care in Lake St. Louis is awesome. The doctors and staff are always willing to help you and get you in fast if you have a problem. read more