Our family has been having our cars repaired here for many years and recently our daughter's car was struck by road debris and she brought her car to Clarksville Auto Body. She traveled from Bethesda and the car looks great! They do outstanding work and coordinate with the insurance company in a seamless process. Outstanding work!!!! read more

Edit: after checking the area again with some natural light, they buffed so hard on the lower panel that the paint is not even there anymore. See pics. Please do not come here, when they do a bad job, they dont fix it. Long story short. I had a door panel that need to be re paint it, no fix needed, just need it to be repaint (because there was a scratch from someone opening the door and scratched my car). 865 dollars, yes one door, and they did a great job! (At first i thought). But after it i saw a lot of imperfections. They tried to fix it, but didnt do it right, and the 3rd time going back, thats when the drama started. Long story short, there was A LOT OF imperfections, and I mention it, they said ok we will take care of it, manager Ryan (which should not be a manager at all). They didnt even do anything because I can tell, and he literally said....I CAN SEE THE 2 DOTS THAT YOU ARE TALKING ABOUT, BUT THERES NOTHING ELSE WE CAN DO. AND THATS A AREA I PAID 865 FOR IT!! Also the suv is a 2026, so there's no paint correction or any fading that would make their job harder to do!! read more

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Since Caliber was an auto body shop in-network with my auto insurance, I decided to have my car repaired there in January. The WORST decision I have made in many years. They have lousy customer service and gave us ever-changing dates for completion numerous times through texts that were confusing and very unprofessional. We got our car back with a different hubcap color which looks horrible and the bumper they fixed is always loose when we drive. The worst thing they did was put the wrong license plate on the front of our vehicle. They had the same type of vehicle in their shop while ours was there so they put the wrong plate on. This major oversight caused me to have to deal with toll charges in Maryland and New York that were not made by my vehicle but by the other vehicle that had our front plates. I had no idea why I was getting so many toll bills until Montgomery County Police called me to tell me about the tag mix-up. I have had to write letters and send in documentation several times already trying to explain why I am not responsible for those tolls charges. DO NOT trust this company with your car. Their staff is inept and they do a lousy job of repairing cars. When I did a survey they sent me rating their service in February, I didn't even know the hubcap was a different style and color (my son used the car away at college) nor did I realize our front plates were switched. I gave them a low rating because their customer service was lousy. I never received any follow up call but once I put this review here and on Google- surprise, surprise they contacted me. That is exactly why I know they only care when a negative public review comes out about them that can affect their business- they don't really care when I did an honest review just within their company. When I did a survey they sent me rating their service in February, I didn't even know the hubcap was a different style and color (my son used the car away at college) nor did I realize our front plates were switched. I gave them a low rating because their customer service was lousy. I never received any follow up call but once I put this review here and on Google- surprise, surprise they contacted me. That is exactly why I know they only care when a negative public review comes out about them that can affect their business- they don't really care when I did an honest review just within their company. I wasn't going to do a review because I didn't want to devote more energy into this ordeal but want others to know what type of company this auto body shop is. They are horrible in every respect and I will never take my car there ever again. read more

This was my sons first car accident and it was a light fender bender. I wanted him to take charge of this situation and the folks at Caliber Collision we're very nice and helpful and guided him through everything. when we picked the car up 4 days later we were extremely please with the quality of work and the service they provided. I've used this company before almost 6 years ago and was also pleased with the service and this is why I keep coming back. Thank you for a job well done! read more

Caliber provided exception customer service all around. Barbara was awesome and helped with all questions and Dave is clearly an expert. I couldn't have been happier. read more

I was really pleased with my experience at Caliber Collision in Clarksville, from beginning to end. Barbara at the front desk was friendly and quickly had the paperwork and scheduling done. Dave was kind and patiently went over the body work that had to be completed, how much the costs would come to, and approximate time it would take. He also offered suggestions for alternative work if I wanted to do more than insurance would cover. I liked getting options. Actually, the job was done ahead of schedule, and it looked great! They did the work with professionalism, and even washed the car and vacuumed the interior. In many ways, it looked like a brand new car, although it's nine years old. If I'm ever asked for a recommendation for a collision facility, I will definitely suggest Caliber because of their expert work and a staff that shows respect, friendliness, and expertise. Thanks Caliber! read more

I was a customer when they were Clarksville Auto Center and they continue to do excellent work. This would rate four stars but they went beyond this. A rare part for my old car was on the other side of the country and to meet my schedule to drive to Beale AFB they went above and beyond and an employee volunteered to work the weekend when they normally are closed. I cannot say enough how much this means to me. read more

Caliber has always been amazing with my vehicles. Especially the service advisor Dave leary, he provides constant updates throughout the process. Each time all issues with my vehicles are addressed correctly. read more

The service and quality of work is exceptional. The staff is very helpful, courteous and knowledgeable. Their method of staying in contact with customers is excellent. Also, the timeframe in which the work is done is there also very good. I highly recommend this business. read more

The front bumper on my Hyundai was coming off--instead of providing a $1000 solution the shop fastened it back on for free. Friendly service, will definitely return. read more

My husband's car needed repairs earlier this year after hitting a deer. We took it to Clarksville Auto Center after getting a recommendation, however, I wish we hadn't. At first, everything went well. The customer service started out friendly, and we just had to wait for parts to come in. We waited weeks before we could take the car in, which I understand wasn't their fault. Finally, once the parts came in, we were called to schedule a time to drop off the car. We had to wait a few weeks out again for a drop off because they were booked, again we were understanding. However, the communication after dropping off the car was where we were left disappointed. We dropped off the car and they called us once to let us know that they might have to keep the car longer because they needed to order another part. They said they would call us back with updates. However, they were horrible with communication after that and never actually called back when they kept saying they would. My husband kept having to call each day to get an update on the car. One of the times they said that the door window wasn't working and needed more time for it, but why didn't they call to tell us? The last day my husband called, he got met with an attitude when he asked if his car was going to be ready that day and was told something along the lines of "Well if we didn't call you, it's not ready." My husband let them know that they have been telling us frequently that they would call us and update us, but they haven't been which is why we've been calling. Thankfully within the next day, they did finally call and tell us the car was ready, and my husband went to pick it up. After bringing it home, we saw that the reconstruction and fixing of the car was not even well done. Parts were not aligning with the trim, the window glass on the passenger door was moving slowly when rolled down and made a weird noise. A trim piece near the door mirror was literally popped out, and we had to pop it back in. It was a mess. We didn't want to deal with this shop again, so we didn't bother calling and trying to bring it back. We do not recommend this shop and will never return here again. read more

Absolutely the best auto body place ever. Had used them when they were Clarksville Auto & Body Shop. They have always, consistently, done a beautiful job restoring my "ooops" to brand new. A couple times Ive gone in for an estimate and a surface scratch was buffed out while I stood there. Use them! You wont be sorry! read more

The Caliber Collison Clarksville shop is a top notch team! I am familiar with the quality and value of their work as I have been using them for years. Many of the team members have been at this location for years which speaks to their loyalty to the integrity of the operation. I was recently in an accident which damaged my rear bumper, requiring extensive repairs. The estimate and paperwork with the insurance company was seamless and I received daily updates on the progress of the work. The Clarksville location continues to be a trusted and welcome place to handle my vehicle repairs. A special thanks to Dave Leary, Ryan Linthicum and Barbara for their professionalism and their friendly and responsive customer service. Thanks to the entire Clarksville team no one will ever know that my vehicle was in an accident as it looks and drives like new! read more

I brought my Volvo XC90 in for repairs following a collision which damaged the tailgate and rear bumper of my car. The cost of the repairs were covered by the party at fault (not me). From the moment I called the shop and spoke with Barbara to the frequent updates from Dave, my customer experience was EXCELLENT. Even better, my car looks amazing. They took great care to assure that my car's safety features were functioning properly before releasing the car to me. Overall, I can confidently recommend their service for their craftsmanship and their customer service. read more

I dropped off my car a month ago. At the time it's my understanding my car will be fixed in 2 weeks except for the back bumper cover which on back order. Now 1 month later, I was told that my car is waiting inline to get fixed and it may take a few more weeks, seriously? Had I been told it would take more than a month to get my car repaired, I would have chosen another body shop. Now they don't even give me a firm date on when my car will be fixed, that is after 1 month already. read more

I'm very pleased with the work and the service. My situation wasn't drastic, but I wasn't sure how long it would take to repair especially with this virus situation. I took it in on Monday and they called Friday saying it was ready, just like they said it would be. Definitely a thumbs up from me. read more

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This company repaired my car and did not put all the screws and joining pieces in. Further, they refused to accept my car when I needed to have it towed as a result. They said that there had to have been another collision in order for the car to have fallen apart as it had. But here are the facts: 1. Only the pieces that they had just repaired and removed during repair were falling apart. 2. They said that they looked at pictures that I sent and that it had to have had an impact because one of the pieces was broken, but in actuality the piece was not broken. It was just hanging at an angle due to the missing screw that they forgot to put in. They also told me on the phone that this piece has been replaced when it had not been. 3. They said that the flap over the wheel had to have been impacted because it was bent backwards, but in actually, both flaps over both front wheels were bent backwards. No, a car didn't hit me on both sides lol. It was from wind drag since they were loose and not installed properly. They bent back because the plastic of them is very thin, and once they separated from the car while it was driving, air pushed them both backwards. 4. There was no new marks, scrapes or dents or any indication of a collision. 5. When I mentioned the lack of scrapes the guy on the phone then said that the car had to have been hit perfectly dead center in order to have impact but that he still stood by his assertion that it had been hit. If that were the case, then the car wouldn't have been falling apart more on one side than the other though. 6. I noticed a funny sound driving it right away when I picked it up from them but because I have a roof rack and multiple straps on my car, I didn't realize that the sound was actually coming from the car itself. I was trying to figure out which strap was causing this new sound lol. 7. The car never had an opportunity to be hit in the front. Where I park at home, not only has 24 hour video surveillance, but it also faces an area that would have been impossible for another car to drive on and hit mine. The car had only been driven for 2 short trips before I noticed on the third that the front was falling apart and I parked head in each time, in places that were impossible for any collision to have occurred. There was no collision while I was driving. 8. When I took it to a different auto body shop to be fixed they said three things: A. With what was holding it together, there's no way that the car would have stayed put together. B. Screws were missing C. There were chunks of hardened glue in the (supposedly) new parts that was preventing the joining pieces from joining properly. So it is extremely clear to me that they were careless about putting the car together, and then refused to take any responsibility. Now those thin plastic flaps over the wheel are permanently slightly bent as a result which causes some driving noise. I'm sure it would be a quick easy fix for them (as was putting in the screws) but I'm not going to even bother asking. Clearly they'd rather get crappy reviews, and damage trust, than take responsibility for anything. Lastly, don't expect any updates from them if you have your car there. Not even on pickup day. read more

The owner of Clarksville Auto is a personable, hardworking guy. Also the receptionist seemed to be friendly. That is the extent of my positive experience with Clarksville Auto. The work they did was extremely overpriced and took way too long to complete. They made my car look good, but I paid for it (price / time) and then some. I will not be returning to Clarksville Auto. read more

Ben- David Sheppard Just now · tagAdd Topics Today I realized after picking up my 2000 Mercedes CLK Convertible excellent condition with only 77,000 miles on it! From Clarkesville Sunoco and Clarkesville Auto and Body Shop that these 2 Awesome Clarkesville businesses make Clarksville feel like Mayberry RFD, small town, integrity, honesty, customer service and all around great businesses treat you like family! Selfishly I hate to even post this as I would hate to see them so busy they can't see me when needed ...LOL For those of you that know, know, for those of you that don't Adam the Manager and his team at the Clarkesville Sunoco are literally the only service garage I will ever take any of my cars to! They are 100% fair, 1000% integrity. Bottom line they give you a quote you say thank you and when can I pick it up! Let me know what else it may need and your in 100% great hands! Just can't say enough about Adam he is da man! Then headed over to Clarkesville Auto & Body shop off 108 behind El Azteca/the car wash! Had some damages done to my car done by my 16 year old son. Thanks to Scotts, swift help, excellent service, honesty and quick fix he may have saved a life ...LOL ;-).... I can't thank Scott and his team enough! If you have any body work needs and want a fair quote, quick fix and family like customer service ask for Scott at Clarkesville Auto and Body! Folks this morning I was dreading dealing with the mechanical, and cosmetic issues this classic car needed. After dealing with both Adam and Scott I literally had tears in my eyes from their kindness and excellence in business! I LOVE CLARKSVILLE! read more

My vehicle had been previously repaired by a body shop in Ellicott City, but they did a poor job. After a few months, rust appeared on the repaired left side rear passenger door. Frustrated by the poor paint job/rust/other things done by that body shop, I had been recommended by my insurance agent to go to Clarksville Auto Center, for the corrective repair. That advice was spot on. Clarksville Auto Center quickly determined that the previous shop did not apply anti-corrosive to the door shell they had welded on, and that caused the vehicle door to rust. Clarksville Auto Center convinced my insurance that the door shell should be replaced, to ensure a proper fit on the door (the other shop welded the door on crookedly), and they would apply an extra layer of clearcoat. In the end, the work done on my vehicle was fantastic, and Clarksville Auto Center was attentive with my every request/need. read more

Twice in the last 10 months, I've had to have a car repaired and these guys did it on schedule or better, with no hassles. They handled all of the issues with hidden damage with the auto insurance (Erie, which is also excellent). This last time, they got the car back to me in one week when they estimated 2 weeks. Perfect job, no hassle, courteous service. read more

Friendly Staff from start to finish. Fantastic experience from start to finish. I would use these guys again in a heartbeat.

These guys are polite and honest and go above and beyond to do an awesome job. They also kept me in the loop with updates. When I picked up my car it had been cleaned and vacuumed and looked great. I would highly recommend them. read more

I have been unfortunate enough to have my car damaged by careless drivers 4 times in the past 6 years. My insurance company first recommended Clarksville Auto Center to me and I have been extremely pleased with each of the 4 visits. They always ensure my car, BMW 3-series, was fixed using BMW OEM parts to optimize its performance and value. And the car was always left looking and feeling as good as new; no one could ever tell that there was any prior damage. In addition, everyone there exhibits the utmost respect for the customer and all were most pleasant to work with. They performed all work in the timeframe first quoted. I highly recommend Clarksville Auto Center to those who want quality body work done on their quality automobile. read more

I recently picked up my SUV which was at there shop for over 3 weeks. You would have thought that it had major damage, but it was something about the insurance Co. had to come out again, as they needed more $$ to fix it. & I understands that. But when I picked up my car they had installed different parts on one side that did not match the other side. Did not replace parts that were on car when it came in and the window did not work properly which they replaced. This car will need to go back once again for repairs to be redone. I will tell you that I used them before and they did very nice work, that's why I returned. Just make sure that you take a photo before you take you auto to them as when I called they told me that they needed to check their photo to confirm the parts left off. That not very good customer service. I will now be without a car once again ! as they will need to fix what was not done correctly the first time. Good luck if you chose to use them. read more

Stopped by with minor scrape on fender on my new truck. Scott had buffed it out without charging me when he could have easily told me I needed paint. Really appreciate the honestly and they will be my first stop for any future needs. read more

This is the best auto body shop that I have ever been too... if your not in a rush and want it done correctly this is your place. They have the best interest of the customer and not looking out for the auto insurance!! Got an estimate from my insurance got an appointment the next week. Got a call from Clarksville auto body saying my light was broken and we were on hold until the insurance company came out and took pictures. Picked my truck up today and it was beautiful and you couldn't tell a difference. Best place hand down read more

I had spoken with one of their estimators over the phone after dropping my car off a few days before. He was rude and wasn't able to answer my questions about my own car. I asked to speak to the manager and was told that he was busy. When I went in to inquire in person, I spoke with a different estimator who was extremely helpful and apologetic for the service I had previously received. The repair job was small and definitely did not require a weeks work. Scott was very friendly and the company is lucky to have him. read more

Well they delivered the skunk to our garden party. Promised us 2 weeks, and 3.5 weeks later, at 6:30 on a Friday, they are finishing up. Driving a car that smells to high heaven of paint fumes. Yes, they will dissipate. Worth knowing about timing if the rental is on your own dime. They made a lot of late discoveries. But, yeah. read more

Friendly staff and estimates are given within minutes of coming in. I always joke that I need a buy 3 get the 4th free punch card because my poor car has been here way too many times to count. That being said they do amazing work, you won't be disappointed taking your beloved car here! read more

This place takes great care of its customers, their work is excellent, and the location very convenient.