I would rate my experience one star if I had to be honest. My social Club sister bought a vehicle…read morefrom your dealership and had some issues with it. She was supposed to get a call today to get it fixed by tomorrow since she has to leave town. It appears that some customers get better treatment than others. My sister has always spoken highly of Kia, but now I'm not so sure. I'll wait and see if the problem gets fixed, and if not, I'll be back with another review.

Courteous and friendly service. They show that they care about there customers. They are not…read moreinterested in just selling you a car but making you a lifelong customer for all your future cars

Arrival time - 11:55am Leave time - 3:10pm…read more I am not one to write reviews but over 3 hours for an oil change - tire rotation/balance is unacceptable. After 2 hours of waiting the service rep asked me where my spline key for my lug nuts were, meaning they hadn't even taken the tires off yet. I glanced in the shop and confirmed through the technician that they hadn't changed the oil yet either. I asked the tech how the tires are balancing and he informed me that he "left them where they were because the ones on the back needed more weight", meaning if I hadn't walked to the back and double checked, my tires wouldn't have been rotated at all. I take rotating my tires serious due to the price of tires I run, keeping the tread and wear even. I spoke with the representative who informed me that they got another guy to start changing the oil (2:30pm). My beard brush that was on the middle console was tossed on the ground between door and seat on passenger side, and I had to put up my jack equipment that was pulled out in search of the lug nut attachment. The service representative was nice and helpful but overall the experience was unacceptable. Curious what else they half assed.

Ray Wagner was fantastic!! Best experience of purchasing a vehicle. We drove all the way from…read moreDallas!!

The staff is friendly and know what they are doing. I am always pleased with the work. I would not…read morego anywhere else in the Texarkana to get my vehicle worked on.

Pricing and customer service,they over charge and the workers talk to yoh like you're stupid unless…read moreit's a "Race" thing but I don't think so

Took my car in that I had bought 3 months prior for an oil change and they told me I needed to…read morereplace an air filter for $65. So even if you get free oil changes they will do their best to charge you money.

Best place to have work on your vehicle done. Jeff in the Service Department is awesome!! They…read morediagnosed and fixed the problem really fast.

I absolutely love the customer service here. So helpful and wonderful people. Cody in services is…read morethe absolute best. Helped me do an oil change and was extremely considerate, even went above and beyond doing a wash for my car.

Chase was great! Helped me find the perfect car, and was patient with me as I asked a lot more…read morequestions than I probably needed too!

2013 sonata had a sunroof leak. To get it fixed i was told $600+ to fix. Have to pre-order/pay $250…read morefor the part. Got it done. The next rainfall? Yep,leaked again. Problem not fixed. Called to make appt to let them inspect their work. They wanted $180 for the diagnostic." I said, 'it's a sunroof, car don't need to be plugged in'. Apparently, thts what they call...just to LOOK at it. "Free service IF same issue, otherwise be more". At that point I took it to place in town. THEY checked the sunroof and found the DRAIN was blocked. Took an airhose, blew air in drain... FIXED. My opinion? Maybe look at the problem instead of taking the word of someone who doesn't know about cars?? And charging a massive amount of money to fix a problem that wasn't necessary. I won't be back.

Came to them because I was hearing weird noises and a different mechanic told me I needed to get my…read moreair filter replaced. They checked my car out for free and let me know that my filter is perfectly fine. Lovely, honest men and I would 100% recommend them.

This is a great place to take your car if you are having car troubles. They are quick nice and does…read morequality work. Not very expensive either. Just overall a good place to get some work done.

A THANK-YOU to Brad Henry for helping us out in our time of despair. On Tuesday, July 12, driving…read morethrough a construction zone in Texarkana, we blew our inside back tire our 2021 Winnebago Navion RV. We limped to the first exit where I spotted this wonderful dealership. I pulled in and asked if they could help us? Brad agreed to jack up the Mercedes Sprinter chassis and mount our tire - free of charge and had us on the road in less than 90 minutes! We felt truly blessed by Brad and his friendly service. He restored my faith in mankind on this day. God Bless you Brad!! You saved our trip. I highly recommend this dealership for their extraordinary customer service on a non-FORD product!!

Took our 17 model Flex in this morning to have the rear door opener replaced. They said to be there…read moreat 8:30 and I was. They got the car right in replaced the part and I was gone in less than hour! Very friendly, and professional people. Thanks Johnston Ford!