Had decals made for vehicles. High quality work & done…read moreexactly as I described. Will definitely have more work done by them in the future. Decals have been on vehicle exteriors for 18 months & are as good as new.

This place is great! I found them here on yelp, gave them a call and the customer service was…read moreoutstanding! They got my first order finished very fast and have great pricing. A couple weeks later I decided to use them again for some hats and more shirts for my business and they went out of their way to get them done before my first day of opening my food truck! Thanks guys! I will use you every time! Jake Henderson! Keep up the good work

Customer service is abysmal. Purchased a plate to have all of my items embroidered at this…read morelocation. The plate was over $100. This was about three years ago. I'm now being told they will only do a quantity larger than what I have typically given them. She also told me it's been their policy for 10 years. However, I know that is not true because I haven't even been with my company for 10 years. She was very rude and I'm just taking aba how poorly I was treated.

Called to check on getting a hat done. I have the embroidery file already. They immediately told me…read morethey didn't do small projects and to call a person in the mall. As I do appreciate that they were up front she was kinda short about it. That being said don't come here or call here unless you have a large order. They are not intersect in your business.

A hole of unknown origin appeared in my pricey gray jeans. Took them to Moda for repair. The repair…read moreis barely visible. The charge $8.00, which seems to be typical for this kind of repair, and well worth it. Recently, I took my cashmere poncho to disappear a hole, possibly feline inflicted. That too, is MIA to the eye. None better than Moda. 4

Moda is amazing! I love them so much and they are wonderful seamstresses there. I have gone there…read morefor 22 years and just appreciate how great my clothes look!

Always friendly service, great products and quality embroidery. I've had several logos put on…read moreclothing I've purchased at other places and I've bought their products. I recently bought a hat with my son's logo for his business and it turned out great! I've never been disappointed with the service I receive at a very reasonable price. Not to mention how sweet it is to get a thank you note with my purchase...I'm a sucker for hand written notes!

very happy with the service and prices they are very kind and they do a professional job, I will…read moredefinitely go back to order more shirts *****

I called (11am) on my way to pick up my machine from a schedule maintenance to give my eta, since I…read morelive 1.5 hours away. William answered and told me he didn't have my machine ready. He said he didn't know the arrangement that his mom made. He said to give him a couple of hours and he would have it done (1pm). I reminded him of the list of issues I needed addressed that I typed out and gave to Sandy. He said he would look for it. Approximately 3 hours later (at 2:30pm), I arrived to pick up my machine. He said it wasn't done, but that I could take it. I reminded him that: * I live far away * I couldn't return for several more days * I couldn't leave my laptop * And at the time of dropping off my machine, I was assured that 1 week was more than enough time to see about/repair any issues my machine was having He started yelling at me that his mom was sick today and he couldn't do it all. He was yelling, waving his arms around, stomping off and slamming stuff. He continued yelling at me in front of the customers in the store. When I got my machine in my hands, he said to "just get out and I'll do it for free just leave!" I was unable to have a calm conversation with him or was he willing to come to a solution. He continued yelling, "MY MOM IS SICK TODAY". Now I have to pay someone else for my Free First Cleaning/Maintenance on a machine I bought there 6 months prior. I left the store visibly upset. The verbal abuse was intense A customer was lost.

I love Sandy's. I woke up one morning and decided I wanted to learn how to sew. Found Sandy's…read moreonline, went in and had the most amazing conversation with Sandy. She's so knowledgeable. Just had my first beginner's sewing lesson with Willa and I love her! She was so kind and patient with me. And the pillow case I made in the class is TOP TIER. LOL! I loved the atmosphere and the light nature of the store. Both Willa and Sandy are helping this be an amazing experience and I'm grateful.

Took a shirt to be shortened and got it back, it looked like a 2 yr. old did the hemming. I was…read moreastonished by how by it looked. And she charges a fortune. Can't bet she calls herself a seamstress.

I went into so by Katie to get six of my towels monogrammed I picked over everything and wanted…read more5inch on two of my towels. The lady told me that it was a $20 day. I was rung up for a $25 per each item. I paid $163 which sounded insane for six towels to be monogrammed and a few days later they texted me saying that I needed to pay 20 more dollars if I wanted the 5 inch for both of those towels inevitably said no because paying close to $200 for towels in my eyes is insane. When I did the math after I picked them up, I was extremely angry at the fact that I was overcharged. I first called and talked to Katie herself, and she was extremely rude to me. Kept on cutting me off and not listening. It was definitely not a customer based business. I went back to go over with her. I was very kind. I said it was very cruddy that I was kept in the dark about the total and she broke down my whole thing and there is a 4% charge that gets added if you pay with card that was not disclosed to me there was just a little piece of paper in the corner of a table about it. And then there was nine dollars worth of tax. I told her that I was extremely frustrated that nothing like this was disclosed. It felt like I was paying for something with a lot of hidden fees. at the end of the conversation, I told her that many people would love to know about how you run your business in this isn't an OK way to run your business. She looked me dead in my face and told me like anybody would ever listen to a teenager. I was genuinely so frustrated and the owner of the store you can tell is money focused and not customer focused. As in the way she would love to rip off. It sounds like any of her customers just so she can make more money and it seems like for 16 years. She has been doing this.

My mom has bought 7 stockings at this location and she is a loyal customer. However she continues…read moreto be treated very rudely by the staff. My mom was taking pictures of stocking options for Grandkids and was rudely accosted for taking pictures. How could you treat a recurring customer so poorly! Maybe think about having better interactions with nice grand parents.

After hearing consistently wonderful things from my friends in Knoxvillle (a/k/a needlepoint…read moredesert) about M's, I made the three hour trek to see it myself. It's a beautiful, bright shop with a huge selection of fibers, embellishments, and of course, canvases. I came with some projects in progress and canvases I haven't started yet, and the gals were patient and helpful with everything. I'm not an experienced needlepointer, and they helped me choose exactly what I needed based on my preferences. I have a hard time making decisions about needlepoint because I don't know enough to know what I don't know, so it took some serious customer service on their part. In the end, I found exactly what I needed and left with many great recommendations and ideas, not to mention a bag full of needlepoint goodies. I loved all their finished samples and was inspired by the gorgeous decorative stitching on some of them. I also love seeing finished projects because I rarely know how I want my completed canvases to be finished. I'll definitely be back!