Customer service is abysmal. Purchased a plate to have all of my items embroidered at this…read morelocation. The plate was over $100. This was about three years ago. I'm now being told they will only do a quantity larger than what I have typically given them. She also told me it's been their policy for 10 years. However, I know that is not true because I haven't even been with my company for 10 years. She was very rude and I'm just taking aba how poorly I was treated.

Called to check on getting a hat done. I have the embroidery file already. They immediately told me…read morethey didn't do small projects and to call a person in the mall. As I do appreciate that they were up front she was kinda short about it. That being said don't come here or call here unless you have a large order. They are not intersect in your business.

They were so great! They allowed me to custom design my own monogram. They even stayed open late…read morefor me so I could pick up my item. Great customer service!

The folks here were quick to respond to a price quote via email and called me to answer more…read morequestions. Did great work embroidering a corporate logo on a winter coat for me. Quality looks perfect and was done in exactly the time frame they gave me, which was only a matter of days since it was a single item. Fair price and quick, high quality work!

I went in a few days ago really not knowing what I was going to need, I'm learning to crochet,…read morethankfully there was a group of gals in the store that were able to tell me exactly what I would need to get going. They were super helpful! The store had a wide variety of types of yarn in all price ranges. They also told me about a local group that meets to crochet together and some local beginners classes. Thankful to be able to buy local and not have to rely on the big box stores.

These are some of the kindest women. They are quick to help with no judgement when you mess up and…read moreyou need them to fix your mistakes. It's warm and inviting to all who just want a warm respite with lively conversations and laughter. Their yarn is top notch and very well priced. And they will assist you with any other supplies and patterns you require.

Sew A Lot in Lexington is a neat place to go to find sewing machines, fabric and all the neat…read morethings for crafts,quilt, embroidery and much more. The employees are so friendly and knowledgeable about what they sell.

Previously I had enjoyed going to this store, friendly staff, clean, bright and well organized…read more Sadly, this was not the case this time. I went to the store because I had received an email (see below) that they were having 30% off. It's about a 35 min drive for me. When I walked in a gentleman was the only person there. I asked him about the sale. He said it was only Pfaff machines and accessories. I pointed out the signs displayed and my email, and he just kept rereading it out-loud. Like he was trying to justify what he told me. Anyway, finally, he asked "well, what exactly did you want to purchase with the discount?" I had already told him notions, stabilizers, etc. Frankly, I felt offended by this question. As if I needed to beg him for each item. So I simply said, "nothing, thank you" and left. Meanwhile, I'm still getting emails, one today saying the sale ends tomorrow, and please post review to yelp, Facebook etc. So here is your review, sorry.

This is a great little sewing shop! I have been a regular customer for 14 years now and have found…read morethe staff to be so easy to work with. Always helpful and willing to share their expertise, they have taught me more about the ever-changing field of home sewing and machine embroidery than I ever thought i could learn. Sandy absolutely loves sewing and working with people and Vicki is the perfect associate. Their attention to detail and continuing education with Viking serve their clientele expertly. I am sorry Leslie did not have a good experience on her only visit there. She should drop by more frequently and get to know the staff and take a class or two. Then she will learn how accommodating they are. They freely share their knowledge and carefully guide their customers through difficult projects. Thread, scissors, and other basic sewing supplies are on hand to be shared freely in class. Other shops do not provide this kind of service; you must buy a new spool of thread and other accessories. Customers are also encouraged to drop in for help with a project, at no charge. (I understand that at least one other shop in Lexington requires an appointment for such help and charges a fee.) Technical assistance with software and help using the machines are also freely given. Sandy's son Will is a Viking certified technician and expertly handles repairs. One other comment to those who would judge any business on the basis of one visit: no one can please all the people all the time. Sandy has owned and operated her business very successfully for almost 30 years. She's doing something right!

I called (11am) on my way to pick up my machine from a schedule maintenance to give my eta, since I…read morelive 1.5 hours away. William answered and told me he didn't have my machine ready. He said he didn't know the arrangement that his mom made. He said to give him a couple of hours and he would have it done (1pm). I reminded him of the list of issues I needed addressed that I typed out and gave to Sandy. He said he would look for it. Approximately 3 hours later (at 2:30pm), I arrived to pick up my machine. He said it wasn't done, but that I could take it. I reminded him that: * I live far away * I couldn't return for several more days * I couldn't leave my laptop * And at the time of dropping off my machine, I was assured that 1 week was more than enough time to see about/repair any issues my machine was having He started yelling at me that his mom was sick today and he couldn't do it all. He was yelling, waving his arms around, stomping off and slamming stuff. He continued yelling at me in front of the customers in the store. When I got my machine in my hands, he said to "just get out and I'll do it for free just leave!" I was unable to have a calm conversation with him or was he willing to come to a solution. He continued yelling, "MY MOM IS SICK TODAY". Now I have to pay someone else for my Free First Cleaning/Maintenance on a machine I bought there 6 months prior. I left the store visibly upset. The verbal abuse was intense A customer was lost.

Beautiful store and friendly service - this place is a regular stop on visits to Lexington.read more

Fantastic cozy shop chock full of high quality yarn. Walking in you are greeted by walls lined with…read morecolorful yarns of varying fibers, all organized extremely well. The staff was super friendly, knowledgable, and helpful. Prices were also quite fair. Would highly recommend and will likely return