I want everyone to know that this place is awful. I went in and spoke to Lisa directly and told her what we wanted ( it was for the funeral of my husbands closest friend) We requested for extra blue flowers in the arrangement as well as a blue ribbon that said "friend" and Lisa assured us it would be done, but it was not. Not only did we not receive the arrangement we picked out, there was no friend ribbon and the water was dirty, which was very embarrassing for us. I think it was an arrangement that has been sitting for awhile and Lisa was looking to get rid of it and didn't want to take the time to make what we requested and paid for. I called and asked what happened and Lisa went to great lengths to blame either the funeral parlor and/or her driver. She even sent us pictures of the arrangement she made, which was not what we received. Lisa didn't apologize and didn't offer anything to try to make it right, in fact she got extremely defensive. It was clear that Lisa couldn't care less about her arrangements or her customer service. I will never support Lisas business again and I will make sure everyone know about this. I wish I had taken pictures but it was a funeral and would have been poor taste. read more

While this was a very pretty bouquet, it did not last very long compared to the several others we received. I think the roses were near the end of their life...and to be honest, an arrangement sent as a sympathy offering shouldn't die a week after receiving. But the colors were beautiful and of course I do not know what the sender actually chose, or how much they paid, but this would have been more stars if it had lasted another week or so. We actually did change the water, but we didn't recut the stems...maybe that's the secret. It certainly brightened our spirits and so 4 stars it is!! We also received two large potted plants from this florist as well and they were quite hardy.... read more

Classic Flowers - Pretty, but didn't last very long. Roses browned and wilted quickly. - Florists Near Me - Chelmsford, Massachusetts

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Ordered flowers for my sisters funeral. It was short notice and this business handled it like champs. I was amazed at the flower arrangement, it was larger than I expected, absolutely beautiful and well worth the price. I would highly recommend this florist to anyone. read more

The driver did not call or leave a note. Apparently the florist said she would look into it tomorrow and call back. We will see and update the review accordingly. The flowers were left laying on the ground without water. There are plenty of florists in the area. read more

They did an amazing job in my mother's flowers. Thank you and your whole team for making it special. read more

Classic Flowers - Moms memorial - Florists Near Me - Chelmsford, Massachusetts

See for yourself, this first picture is what I ordered and the second picture is what my sweet friend received. I have to write about this because I purposely picked a local florist and spent quality time picking out the flowers. I didn't order from an online company because I didn't want to take the chance of the arrangement being different. Well, that's exactly what happened! I've been sick over this and I only hope my complaint reaches out to others that are thinking of using this florist. I called to let them know how disappointed I was and the woman didn't want to hear it at all! She was quite rude and didn't want to deal with an unsatisfied guest. In my opinion at the least, she should have wanted to hear my concern and try to make it right. NOT AT ALL So upsetting when you care to send the very best and it doesn't happen. read more

Classic Flowers - Florists Near Me - Chelmsford, Massachusetts

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About a month ago I had ordered a silk flower arrangement from another florist. When I walked in to pick it up, they had sold it- because they had made it FRESH! When I went to leave, I saw the sign "classic flowers" and in a panic went in and told them exactly what happened with the other florist, and asked if they could help. They said yes! So here is what I ordered: -Silk white calla Lillie's with a little bit of greens. -Cinderblock square shaped centerpiece -A pretty pink bow - For the glass centerpiece to be filled with pink marbles - which I had dropped off. - i asked for the bow to match the colored marbles. I was assured by the man I ordered with that he would do his best to get it by Friday, worst case would be Monday morning at 9. This arrangement was for my best friend who just had her baby- and named her Calla Lilly. The vision I had for this arrangement was very sentimental! I come in on the weekend - it's not possible to pick up. Ok no prob. The callas were ordered and in but the centerpiece was not put together. I asked to see the flowers- and they're not white- they're pink and white! I had waited so long for this - and paid 55$ UP FRONT that I figured I would trust the florist, thinking that things don't always look great until it's all finished. I was wrong I go in Monday morning. Powers out from the storm! She didn't have hot glue. But my pick up was supposed to be 9am- so what happened over the weekend when you had power? I felt so bad because she looked like she was in panic mode over all her flowers dying and was complaining about not knowing what to do about her shop. I didn't want to complain because I'm a small business owner too- so I chose to be sympathetic and kind. I get a call Tuesday to come pick it up.. and I was irate. It was really hard to smile and just walk out of the store. I could've put this together myself. None of the pinks match. And there was no pretty bow on the vase! I had to ask for one. And it didn't match!! What is this light pink along the inside of the centerpiece? It's hiding the marbles!!! This is NOT worth 55 dollars. I was embarrassed to give this to my best friend. You could see the yellow hot glue all over the place too! What the heck? read more

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Beautiful arrangement for my daughter's birthday. They had the most majestic purple roses.

Thank you Classic Flowers for the set of arrangements we received for my Aunt's service. She deserved something to reflect how beautiful she is and to match her beautiful personality. We could not be happier with what we received, and it was exactly what we asked for. read more

I needed flowers, and I got flowers. Beautiful flowers at that. In my honest opinion, it does not matter if you are a straight man, or a gay man, or even a woman, if you know nothing about flowers, then you know nothing about buying flowers. I know nothing about flowers... I know roses might send a more serious than I wanted message, and I know that some stuff makes me sneeze. Going into the shop, I knew I needed something that would send the kind of romantic message as I was waiting at the airport, because i missed a certain someone thats kind of, sort of, special (not short bus special). The lady working today, helped me out, I told her i needed a bouquet thingy, and nothing too big, something simple, but pretty. She simply asked how much i wanted to spend. I told her, and she went on her way, making the rounds pulling out flowers from the different fridges. It took her all of maybe 5 minutes to whip up a very nice mix bouquet that was much larger than I expected for the amount i specified. I left very happy, the process was wicked simple, and it felt good helping out a local shop. I'd go back for my flower needs! read more

Very dependable and reliable. Order Valentine's Day flowers 12 hours before they needed to be delivered. They were even delivered early than I thought! Made my girlfriend's day. read more

We chose Classic Flowers for our wedding. Working with Lisa was delightful, she made the process easy for us and was able to deliver exactly what we described. I was impressed that she went to Boston and bought all the flowers right before the event, she made wonderful seasonal choices and they lasted for almost two weeks after the event. She decorated the venue beautifully, and personally delivered my bouquet (which was gorgeous). Thank you so much Lisa for making our day so beautiful! read more

The only thing I need to say is their customer service is very poor! There is one lady there that is so unhelpful she so rude I'm a returning customer when asking to check on my order she couldn't find it even when I placed them in advance! She wouldn't listen to me and she got snippy and raised her tone of voice at me! I paid for my orders, whom ever that lady was she really need to tone down her attitude! This isn't the first time that it has happened to me! Never going back to order anymore flowers from there read more

My kids from out of state ordered flowers for me from Classic Flower. The spider mum arrangement was beautiful. It is now 13 days later and it still looks pretty good. All I did is change the water. I would order flowers from Classic Flower in the future. read more

They falsely advertise. When you order attachments for your arrangement such as balloons they do not deliver them as promised; therefore charging you extra for items you have not received. read more

I ordered Valentine day Flowers from Classic Flower's website. The website showed a picture of the bouquet I selected and stated the bouquet I would receive would be "as Shown". When it arrived it was probably only about a third the size and count of the flowers in the displayed picture. I immediately got on the phone to complain to the owner. The woman that answered the phone told me the owner was not there and the person I was speaking to would not handle the complaint. She took my name and number and told me the owner would call me. It's been two days now and no call so far. The only thing good so far is that the flowers were delivered on the correct day. Or perhaps the best part is that I did not pay a lot more money by ordering the deluxe or premium version of the bouquet. read more

Valentines day plan: Step 1. Plan a week ahead, choose a beautiful bouquet, compose a romantic message, verify that she will be at work on valentine's day and triple check the address. Make sure it will be a wonderful surprise when it is hand delivered to her desk. Step 2. Order from Classic Flowers in Chelmsford after verifying they deliver to Billerica. Step 3. Have florist's driver get lost. Have driver call recipient at lunchtime. Get voicemail. Don't bother calling the person who placed the order. Step 4. Girlfriend gets to call driver back (surprise!). Give driver directions to building. Have driver say he will be there in a few hours then later decide it is too much hassle to drive back. Step 5. Have owner of Classic Flowers leave me a voicemail shortly before 4pm saying they don't deliver to Burlington (building is still Billerica). Step 6. Check the town of Billerica tax maps in case I was actually stupid. Nope. Building is still in Billerica. Verify delivery instructions on receipt. Address is correct. Step 7. Call owner to clear up confusion over town & provide directions to the place & save the day! Step 8. Have owner tell me too bad. I can drive to their shop & deliver them myself. Step 9. Write Yelp review & letter to FTD. Guess which steps were not part of my original plan! Mistakes happen, but in the final analysis it is how the business handles the problem that makes the grade. Score=Total failure. read more

Every year the gentleman I am dating has sent me long stemmed white and red roses. Not an inexpensive item at all. Always gorgeous flowers. However, every year for the past 3 years at least, I received my delivery, with a tiny card saying 2 mylars. That means 2 balloons should have been with my flowers. They were not. I told my honey, do not buy them there anymore. It is a matter of principal. I was so mad yesterday when a flower delivery came from the same place I told him don't waste your money anymore. I was fuming. Again the card said 2 mylars. The delivery people said the same thing as last year, we only deliver. Well the company needs to get this straightened out. It is not good service to have this situation happen every year. I called extremely furious, since, I look forward to giving the balloons to my son who is handicapped in a wheel chair and does not speak. His face lights up when he holds the balloons and seems to hold them in the air like he is flying a kite. Precious moments for sure. After crying and explaining my serious dissapointment, Lisa the owner, said she was sorry and would have someone out with the balloons. I hope in the future this does not happen again. I know it seems petty, but, when you see the light in my sons eyes and huge smile, you would understand why it means so much to me. Thank you Lisa for sending the three balloons with a cute bear and small box of chocolates for my son. You made my heart happy. read more

I was ordering flowers for a funeral. I spoke with someone who identified herself as Lisa, the owner, She was very cool, callous and abrupt. Had it not been for the fact that the family had said they were ordering their flowers there, I would have sought another florist immeditatley, she was so abrasive. When I saw the arrangement I had ordered, I was extremely embarrassed. I paid a lot of money for not a lot of flowers. I felt obligated to apologize to the family as I felt they expected more of an arrangement from me, given my relationship to the deceased. An over all horrible experience. read more

I was supposed to receive 2 dozen red roses for mothers day. I received a tiny bouquet of sickly green lilies and yellow carnations. I can honestly say they were ugly. Nothing about the flowers or the arrangement made sense. The vase was small and the lilies were huge almost tipping over the whole arrangement. The colors were a miserable mix of the sick green along with a few splashes of pink wilted carnations. I know my daughter paid $50.00 and I think the 14.99 arrangements are market basket are better. read more

Isn't it a rule in business to be nice, understanding, and considerate to the customers? Apparently, not at this place! I went in not too long ago to get the corsage for my prom date. Give credit where credit is due, the corsage came out very nice, but they weren't willing to own up to a mistake they made. My mom and I know nothing about flowers, and we thought we were getting one type of flower when we actually got another. If they told us ahead of time that the flower AND color was unavailable, then everything would be okay, but they were very rude and insulting to us. The employee said he didn't recall the conversation about having the orchid we requested, but the owner said that the flowers never came in, so which one is it? We were speaking very quietly asking what could be done, but the owner yelled at us with other people listening. We were then offered a discount because we insisted we didn't get what we ordered and the corsage was a double upgrade that costed $65. In return, a 5 dollar bill was slammed on the desk with the phrase "here you go". We were insulted for our lack of flower knowledge which was embarrassing since it was it in front of other customers. DO NOT GO TO THIS FLOWER SHOP! If I could give a zero star rating, I would. We will not be returning for any reason and neither should you since they showed NO RESPECT. Thanks for sending me off to my one and only prom upset and disappointed. read more