First class from start to finish. Never felt rushed or pressured. Mitch, Sean and Arron are…read morefantastic to work with!! I highly recommend Classic Lexus and their people to help you find and fix your vehicle!!! Professional, Considerate, Gracious and Respectful! Thank you Classic Lexus!!

I scheduled a service appointment weeks out to request a loaner, as I anticipated a good part of…read moreday for brakes, sevice, misc. I got there and no loaner, too bad. Not exactly first class, as my time wasted. Ed

Just a note about our Classic MINI experience on Saturday…read more Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier!

USED CAR BUYER BEWARE!…read more My experience with Classic BMW was ultimately frustrating and disappointing, especially given the high standards and quality that BMW sets for themselves. I reached out regarding a used X5 that had just been listed. I was connected with Shaun Dubecky, who explained the vehicle had only been taken in on trade the night before and had not yet completed the inspection process. From the outset, Shaun was responsive and helpful. Providing videos of the exterior and interior, along with additional requests. I made it clear that I would be making a 3 hour trip to see the car and that I was a serious interested buyer. I specifically asked for an undercarriage video which I received one from the technician noting a check engine light that was being addressed due to the emissions. I was told there were no leaks or other concerns, and that the undercarriage condition was typical for a vehicle from the region. By Friday evening, I was told the necessary part would arrive and the problem would likely be resolved by midday Saturday. Based on that communication, I committed to making the drive with intention to purchase the vehicle. I was brought directly into the service bay to view the vehicle while it was finishing inspection after asking if I could see the vehicle up in the air. Once the car was lifted, I instantly notice fresh oil coming from the rear differential. A quick swipe coated my finger, and the technician immediately identified it as a rear differential pinion seal leak and would need to be repaired. This was clearly not something that had just developed in that moment and Shaun right there and knew it was on the top of my concern list and would notify his boss. We proceeded with a test drive, and I reiterated my concerns. However, when it came time to discuss the deal, the tone switched and the issue was reframed as a "seep," and I was told it would not be repaired because it did not trigger a warning light. To me a seep and a leak not much different. My offer was dismissed without being taken to management. When I asked if they could at least verify fluid levels or inspect for metal shavings so I could feel comfortable driving the vehicle home, I was told, "If it's leaking, it means there is fluid in there." That statement alone was enough to raise serious concerns about the standard of the dealership. There was also a noticeable shift in tone throughout the visit. At one point it was mentioned that the dealership did not need to sell the vehicle and could simply send it to auction, despite the fact that I had already traveled a significant distance based on prior assurances. I was also told that this type of issue is common for the model year, which did little to justify leaving it unaddressed. Troy, the used car sales manager, came out to speak with me. He was professional, listened carefully, and appeared to understand the situation from a customer's perspective. He made an effort to recover the absolute fumble of a sale Shuan lost, but by that point the combination of time lost, travel, and the handling of a clear mechanical issue had already undermined any confidence in moving forward. The vehicle sold itself. What ultimately ended the deal was not the existence of a problem confirmed by both parties, but the unwillingness to address it and the dismissive approach taken when it was brought to light. For a dealership representing a premium brand, I expected a higher level of accountability, transparency, and pride in the brand they wear on their chest. Based on this experience, I would advise others to approach with caution, particularly when considering a used vehicle and relying on the dealership's assessment of its condition. Troy followed up once. But once they washed their hands from the interested car, my experience and concern vanished with that sale as well. I'll leave with this, would you want your loved one to buy a car from a place that dismisses a mechanical "seep" and tells them its common and not a concern since there is no light on the dash?

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

From the owner: Why buy from us? We go the extra mile for you! With over 50 Years in Combined Experience, We offer…read moreGreat Customer Service and a Commitment to Northeast Ohio for over 20 years. We have over 100 of the Cleanest Vehicles in Stock and We have Competitive Pricing. We now offer "Guaranteed Credit Approval Financing" for Everyone. Remember NO RUST HERE...... We have gone mobile; type: actionautowholesale on your smart device.

I was skeptical at first, thinking I'm going to walk out with no deal. I worked with Eric and he…read morefound a Jeep that checked all my boxes. He remained positive that this was going to happen (purchasing the car) I had my doubts. We get back and crunched numbers. I wasn't happy with the first payment but he kept negotiating and boom! Got a deal I could not pass up! No other dealership bothered to make a deal with me literally no other company. I'm beyond thrilled to have a new car and highly recommend working with Eric. You won't regret it

Took my van here after another dealer messed it up and have been waiting for a call back when the…read moreparts ordered come in. It's been well over a month at this point and no updates on parts, but have got plenty of solicitations/texts on signing up for their discounted plan/services. I drive a fleet/company vehicle which they know and have no use of whatever they're offering. They said my steering wheel control buttons and backup camera were bad and needed replaced and that they "re-flashed" my shifter button. I don't know what they were talking about but none of it needed replaced. Firestone fixed a loose battery cable issue that was causing the shifter issue and Reddit help me fix re-seating the camera harness that fixed the back up camera and steering buttons. Haven't had any issues since Firestone fixed the main battery issue. No call back, no updates, spammy texts, and saying I needed parts I didn't...No, I don't recommend taking a vehicle here.

They had the new Subaru Forester we wanted in stock for immediate delivery. It is a beautiful…read morevehicle dramatically improved beyond the two older ones we already owned. They have all been fantastic vehicles. We just brought it in for the first maintenance and Franco made the whole process easy and efficient. Thanks to everyone there.

I was told my wife's oil change and tire rotation would take an hour and a half. I thought that was…read morea long time for that amount of work but went ahead with the service. I was there over two and a half hours and nobody ever came to even talk to me. I personally will never buy a car from there and I will also encourage my wife and anyone reading this to also not buy and especially to not get service from Ganley Suburu East Wickliffe. I also had the same procedure done at Classic Hyundai on my car the same morning and was out in about an hour

They fixed my car fine but they charged me $190 for a base diagnosis that does not apply to the…read morefinal cost if they end up working on the car. I ended up paying $500 for an ignition switch replacement. I was already annoyed because I felt like they couldn't care less about my business. When I was paying they kept trying to get me to sign up for a credit card and then when I expressed my discontent with their lack of payment options they tried to make me feel OK about spending $500+ on an ignition switch by telling me that my keys are probably too heavy, which wears down on the ignition over time. I don't doubt that this could be a problem for some people, but my keys aren't very heavy and I drive less than 20 miles per week (for the last 4 years) and it sort of felt like they were saying "don't be upset at us for the high prices, it was your fault that this part is broken after all". I'm giving this a 2 star rating based on Yelps explanation of 2 stars: "Meh. I've experienced better." I won't be going back.

I feel as if I were jerked around. Luckily, it only cost me $92 but it doesn't sit well with me…read more I had an issue with my right blinker/brake light (not working). I took it back to the original dealership the same day. They looked at it and stated, "We didn't even have to change the light bulb. It must be the cold weather." Ok, fine. It went out again and instead of going back to the west side of Cleveland, I made an appt. here as they are a certified dealership. 3 hours later, I'm out $92 (half of the cost of labor, etc.) because a light bulb was out and "is not covered by warranty". So essentially, we had to pay $92 because a light bulb was "out". Well, that's odd because the guy at the dealership previously said, "We didn't even have to change the light bulb." Hmmm. I'm not going to outright accuse them of shady practices as I can't prove anything. What I do know is that next time I have an issue with my car (aside from huge issues like engine, transmission, etc.), I will be going else where. Oh, I will say something positive - I got a courtesy car wash. Yay.

Kristal was amazing and the best sales person I've worked with. She was very helpful and…read morecommunicative. I've been looking at cars for months and delt with many sales people and she is by far the best.

​Rating: 1/5 Stars ​Avoid the service department at…read moreSerpentini Chevrolet Willoughby Hills unless you enjoy blatant price gouging. ​I brought my 2021 GMC Sierra 1500 in, and after hit with a steep $189.95 diagnostic fee (which ends up being over $231 with their shop charges and tax just to look at the vehicle), they hit me with a ridiculous estimate. They wanted $507.30 for a "recommended wire repair." ​The actual replacement wire harness for this fix is a $30 part. Forcing a total estimate up to $800.86 for a $30 fix is predatory. I obviously deferred the service. I understand dealerships have labor costs, but a markup like this is completely unacceptable and dishonest. Take your business to an independent shop that won't try to take advantage of you.

I dealt with a person over the phone who quoted the price of the car four times when I went to put…read moremoney down on the car. Suddenly the price changed. I talked with the sales manager, John, who was aggressive and defensive to talk to. it was going to be his way or the highway. He wouldn't listen to a single word, I said. he talked over me and interrupted me. Not to mention he took it him four hours to return my phone call. There are many other dealers who will appreciate your business. I would steer clear of this place they treat people with complete disrespect everybody is always looking for the best price but there's also to something to be said about how you are treated.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up…read morepurchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!