We have been coming to this office for awhile and while everyone has been pleasant and wonderful…read morefor the most part we had a dental assistant named Staphany that was the BEST assistant we have ever had. My daughter Scarlett had to get a cavity worked on and she was terrified, had a full panic attack in the room while getting it done and without Staphany going above and helping her calm down, holding her hand and just taking the extra time to not snap at her we wouldn't have gotten through. She is MAGICAL, if you have a sensitive child or need a little extra care ask for her she is amazing and I can't thank her enough.

recomiendo la clínica, desde la muchachas de enfrente , asta los doctores en doctor Iman me trató…read morebien a mi niña , I la muchachas al salir son bien amables clínica de silver spring

I wish that I had a dentist and team this amazing when I was growing up! I didn't, and I am…read morerevisiting years of dental trauma because of it, , but my kids will never experience that because Dr. Derek and the entire office is amazing. Run don't walk to get your children signed up for this amazing dental experience so that they will go through life as lovers of the dentist as opposed to how most of us probably grew up, in perpetual fear. To the team, thanks for always being amazing for years and years. We can't go anywhere else, and wouldn't want to, see you in 6 months!!

Took my 3 year old son here for his first dentist visit ever. The staff was very friendly and…read moreaccommodating at the fact that he was terrified. He ended up seeing Dr. Blank who was gentle and slow while doing the cleaning. We didn't feel rushed at all and my son ended up calming down after a few minutes. When we were done he was given a small toy car and a dental kit to take home with him. If you have a child that is nervous about their first dental visit then this is the place to go. It's designed to appeal to children and all of the staff help make it as pleasant as it can be. Even though we are planning to move out of the area we will be still coming back here.

It was a great experience for me and my child. They were nice and professionals. The waiting time…read morewas quick and very smooth. The waiting room was very entertaining for my kids and I don't know where else to take them but this place.

Waiting time is too long. The service is so poor is not respect?Everything is so bad specially…read morewaiting time so so long.My appointment is like 10:30 you do like twelve thirty, so this is not good

We are beyond grateful to have found Dr. Kafle and her amazing assistant, Patty. After a truly…read moredisappointing experience at a pediatric dentist in Chevy Chase, we sought out three additional opinions for our daughter's dental issue. The moment we visited Dr. Kafle's practice in Silver Spring, MD, we knew we had found the right place. Dr. Kafle was honest, knowledgeable, and professional--and above all, it was clear she genuinely cares about her patients. Patty did an outstanding job helping our young daughter feel at ease both before and during her crown procedure. Dr. Kafle patiently answered all of our questions and went above and beyond to ensure our daughter experienced as little discomfort as possible. Even the front desk staff were incredibly informed and attentive--something we sadly didn't encounter at the Chevy Chase office. Thank you to Dr. Kafle and her wonderful team for turning what could've been a stressful situation into such a positive and reassuring experience!

Please never take your child here. I took my daughter here about a year ago. Her first appointment…read morewas okay I was told nothing but to have her floss more. When her second appointment came around (6 months later) Dr.Kalfe said my daughter had 8 cavities without even doing an x-ray. When I questioned how she could have gotten 8 cavities in 6 months she sold me only two were bad enough to be filled, the others she would continue to "watch" I made an appointment to have them filled and something told me to get a second opinion. My daughter soon went to another dentist that did not see a single cavity that needed to be filled. Just one small one on her baby tooth that would be falling out soon. A year later and still no cavities! I don't know if this was a money grab or if this lady is a bit prejudice but I would never trust her opinion.

Would not come here again. Your billing department is incredibly rude and misleading. Our FSA…read moreaccount (Paylocity) was under maintenance, and the card didn't go through, and whatever your policy is, you COULD NOT wait an extra day for payment. It's freaking $70 and our insurance covers 80%, it's not like we aren't going to pay. No understanding from the staff. We called and waited 3 hours, and no one called back. I have to call in and all I heard was a rude receptionist with no customer service experience on the other side of the call. I worked in dentistry and this is not how you treat a patient. Have at least be a bit more understanding. No humanity and money-driven. You just lost a good customer. DO NOT RECOMMEND.

We take our kids to this location. Wonderful staff! Profession and welcoming. Great kid-friendly…read moreatmosphere.

So this is our first family visit in this pediatric dentist office And I am so grateful that this…read morelong journey of searching for the perfect dentist has come to a conclusion that this is the look no further destination. The dentist office has everything I've ever looked for for my children. They are so comfortable here. The staff is so educated and experienced and work so well with children. I am so impressed the front desk receptionist is so helpful. She communicates so well she's very detail oriented and she's so accommodating and the office is amazing as well. Their customer service is unmatched and their attention to detail and just covering everything I am so excited for my children to finally get the proper dental care and education. The wonderful office staff accommodated me and my large number of children working around my work & my home schedule to find the perfect appointment and I'm just so grateful they met all of our needs. I really appreciated the follow up cause in constantly checking back in until everything was needed prior to the appointment. It really helped me stay organize and focus and to show up at an appointment having everything is such a stress, relief and I give credit to the office staff for being on top of everything and helping work with me and get it all together.

My daughter hates going to the dentist, but this place made it a walk in the park on a Saturday…read moremorning. The tech, hygenist, and dentist were all on their A game. They were funny, lighthearted, efficient, and quick. And they sent my little on her way with a bag of goodies: toys, toothpaste, toothbrush, and stickers. We found our spot. Couldn't be happier with this team of ladies.

We've been going here for 4 years and she is good at simple, routine check-ups and cleanings if you…read moreare in-network with her and don't mind a 15-20 minute wait time. There has been decent turnover in her staff recently and insurance can be an issue. Like other reviews say, she speaks really quickly using technical terms. In her unclear technical terms, she referred us to an orthodonist and sent us down a rabbit hole that resulted in days of lost time and ultimately, an overnight non-conclusive sleep study. When I followed-up with her on this, without reviewing any of the medical notes, she immediately referred us to another provider. I take all potentially complicated dental issues to another dental provider and just come here for regular, easy check-ups and cleanings which she is pretty good at and are covered by my insurance. Her location is really convenient.

We went in for an emergency cavity for my Daughter. I had called and made the appt 2-3 weeks prior,…read moresince we were going out of the country for several weeks and didn't want to be stuck in another country with tooth pain and no way to manage it. Dr. Karen clearly had a hard morning but instead of being professional, taking a few mins to recompose herself, she took it out on our family decides she wasn't going to do it because she was running behind. We drove 45 mins to see her. Her energy was rude , like she could care less about what I was asking or my daughter. Now we are stuck with tooth pain going out of the country. We could have gone somewhere else. This was a very bad experience

This is a great dentist office! The people are so nice and they do such a good job every Time we…read morecome! Definitely recommend!

Staff is kind and my kids look forward to going there and getting a go at the coin machines. They…read moreare gentle and usually accomodate out school schedule

Lessly and Katherine were very welcoming and Dr. Shin always takes time to explain treatment…read moreoptions.

A Truly Exceptional Experience with Dr. Shin…read more As a nurse with 17 years of experience in procedures and sedation, I've seen my fair share of medical scenarios, but Dr. Shin stands out as one of the best examples of what healthcare should be. My 22-month-old son had a traumatic fall that caused damage to his upper front teeth. Two local dentists recommended pulling the three remaining teeth out immediately, and were dismissive of the need for X-rays, insisting that a child of his age would never sit still for an X-ray and that delaying the extractions could harm his permanent teeth. The plan was to restrain him, inject lidocaine (which I know from personal experience is always painful), and pull the teeth out. I wasn't comfortable with that approach. As a nurse who works with children, I've seen how painful procedures can create lasting fear of medical professionals, and I didn't want that for my son. After exhausting other options, I found Dr. Shin and her team. From the moment we walked into her office, Dr. Shin's approach was a breath of fresh air. She immediately engaged with my son, offering toys and creating a welcoming, trust-filled environment. Dr. Shin suggested taking an X-ray, which other offices had told me wasn't possible with a toddler. It showed that while there was a small chance the teeth would need to come out later if future X-rays show a developing infection, it wasn't urgent, and pulling all of them right away wasn't necessary. I was relieved to hear there was time to consider our options. Dr. Shin explained that one tooth did, in fact, need to be removed soon. She laid out two options for us: The first option involved general anesthesia with an anesthesiologist, who comes to the office once a month. However, as a nurse who starts IVs in children, I know how traumatic receiving an IV can be for a child. The second option, which we chose, was a thoughtful and humane approach. Dr. Shin suggested giving my son a weight-based dose of midazolam, a mild sedative that made him relaxed and sleepy. This allowed him to accept nitrous oxide (laughing gas) with ease, further helping him relax. To minimize pain, she applied a topical numbing agent to his gums before any lidocaine was injected--a step no other office had considered. Thanks to this careful, methodical approach, my son remained calm and comfortable throughout the entire visit. There were no tears, and I'm pretty sure (especially since he could watch his favorite show on the ceiling from the procedural chair), he didn't even realize the tooth had been pulled! Dr. Shin's compassion, skill, and dedication to providing the least traumatic experience possible for children are unparalleled. She took the time to ensure my son's experience was as positive as it could be--focusing not just on the procedure but on his emotional and physical comfort. As a nurse who works with children undergoing medical procedures, I can tell you that it takes a special person to balance decisiveness with gentleness, and to be both quick and patient when necessary. Dr. Shin does all of that, and more. I can't recommend her highly enough. She truly exemplifies the best of what pediatric dentistry can be.

literally I've been trying to get ahold of my records for MONTHS. They keep holding off even after…read moreI signed the release form. this is going to become a serious issue for them when I come in there making a scene because I still have YET to receive anything. literally told them I need these release forms for something very important and they don't care. their super rude. You have to be rude to them for them to get things moving because unless they'll be like "we'll do it towards the end of the day" it's just ridiculous. I'm a medical assistant/receptionist and Ive worked for different offices and its never this hard to send over release forms unless someone didn't scan something which at this point I'm starting to feel like that's why they aren't sending me what I'm asking for. I'm trying not to go into that office causing problems but at this point it looks like that's what I need to do to get some attention and my release forms. Never coming back here or telling ANYBODY to come to this stupid location again!. And I just wanna say because I know the office will see my bad review. I NEVER put reviews. So for me to be putting a BAD review says a lot.

Everyone in this office is incredibly nice! I had to have a filling done and it was so painless I…read morewasn't even sure we were finished when Dr. Saba said they were all finished! I felt so welcome by Melanie and Dr. Saba! The office is so cute too! I can't wait to bring my kids here!