I have nothing but good things to say about this place and the owner. For years this is the only place I will ever take my pets

UPDATE: We've been going here for 2 years and it's so disappointing to see how the customer service has made a complete 360 degree turn to when we first started going here. When we first started bringing our dog here, the owner was so friendly and nice. She always took time with grooming our dog and she even took the time to talk with us when we would pick up our dog. But after a couple of visits, the owner started to show her true colors-- she's always so rude, irritated, and in a rush to get us in and out the door. I remember one time we had requested if she could cut our dog's hair a bit shorter than usual, but she immediately shut down our request. I would believe her reasons for not agreeing to our request, but throughout the course of the conversation her reasons kept changing which made me believe she simply didn't want to do it. After some tense back and forth, she eventually said she would do what we wanted. But when I got home, she called and said she was going to do it her way. At that point I was so annoyed that I just said yes since it was clear that it was either her way or the highway. I really wanted that to be my last interaction with her, but we've had difficultly finding a good groomer for a few months so we bit our pride and went back here. Going here is like a prize in a cereal box--you just never know what you're gonna get. One day the owner is so nice, while the next time she is so rude. Most of the time it's the latter. The last straw was today. I called to make an appointment and she was so rude. She kept saying I wasn't listening- meanwhile she was talking to someone in Korean on the other line while she was talking to me. Her annoyance at how long it was taking to find a day/time that works for my schedule was so clear through the phone- I could hear her annoyed little sighs and her mumblings under her breath. Maybe she was busy or in the middle of an appointment, but that is no excuse to be rude to a customer. I should have stopped going here after the first few times she showed her true colors, but I gave her too many chances. Even though they admittedly do a good job at dog grooming, no amount of shit from her can make me go back here. It's not even subpar customer service, it's down right disrespect. read more

Claws & Paws - clean dog calls for an impromptu photo shoot! - Pet Services Near Me - Bergenfield, New Jersey

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Owner is disrespectful and nasty. Work on your customer service skills. You are not the only groomer around. After dropping off my 2 dogs, I said can u make the little one look like a certain picture. They said they will do their best but can't guarantee the same look. "I'm ok with that"... then she must have been so overwhelmed that she called back and said "NO"!!! I can't do it. We must shave him like a chihuahua. I said no chance. So she called back and said take both the dogs back, I don't want to groom them. "Talk about having a bad day and putting it towards the client" read more

Amazing work as usual. My doggie loves the groomer. He doesn't growl or try to bite her. She does an awesome job always. I feel safe leaving him here. Never worry. read more

Claws & Paws - Look how nice - Pet Services Near Me - Bergenfield, New Jersey

If I could give a negative star, I would. If you bring your dog or animal to this place you don't love your dog or animal. They do not do a good job and I just had to pay a $500 dollar Vet Bill because the woman does not cut the dogs nails. The last 3 times we went there we were charged for a service that was not performed, and then the woman acts like she doesn't understand or its not her problem. My dog's nail grew into her paw and then it had to be surgically removed because of it not being cut like she said she was doing. DO NOT GO TO THIS PLACE!!! LIARS AND THIEVES. THEY TAKE YOUR MONEY AND DON"T PERFORM THE SERVICE. CALL POLICE IF THEY TRY TO FORCE YOU TO PAY AND NOT GIVE YOU YOUR ANIMAL!! BAD WOMAN!! read more

I had a wonderful experience as a new dog mom. I could tell the owner was not only experienced but also truly cared for the dog. She gave me loads of useful (and practical!) advices only someone who's personally seen my dog could give. I am much thankful that I found this place! read more

They took my dog for a last minute grooming on a Saturday, Ellie loves them here! If you have a strong dog, they lock the door so no one can come in while your dog is being groomed as an added safety precaution. Cheap and affordable! will be going back read more

Claws & Paws - Pet Services Near Me - Bergenfield, New Jersey

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Liz is a nasty, miserable and rude person. Not genuine to people so I highly doubt she will be with my dog. Plenty of other groomers in the area who have a better is disposition. read more

I have two morkies and have been to dozens of groomers. WE LOVE THIS PLACE!!!! Groomer does an incredible job. She doesn't take the lazy approach either she brushes them out instead of shaving them down. Also really flexible with appointment times. And- If you tell her what you want she's really nice and does exactly what you ask with dog styles thanks claws and paws !! read more

Claws & Paws - Pet Services Near Me - Bergenfield, New Jersey

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Liz was great! Dusty (my carin terrier) needed a bath and cut desperately. Liz took care of him and made him look like a brand new dog! I am glad she is in the Bergen County area. I will continue to bring Dusty back every time he needs a haircut. Thanks Liz! read more

Claws & Paws - Fresh cut! - Pet Services Near Me - Bergenfield, New Jersey

I have been going to this salon since I moved from the city to Cliffside Park. The owner is very invested in the dogs and you can see she enjoys her job. They have been very busy since the pandemic but she always tries to fit my dog Stormy into her schedule. I would recommend Claws & Paws to anyone who values a groomer with high standards. Plus, her prices are very reasonable. read more

Took my three dogs in to be groomed today and was told that I had to have them groomed according to the recommendations or not at all despite the fact that it is below freezing outside. When I declined I was told to take my dogs back she was rude beyond measure and attempted to kick one of my dogs. Back to Petco for me its apparent this groomer only knows one grooming technique. Don't waste your time, money or place your pet in her hands! read more

Ok not to sound like one of those sour people who only write bad reviews.... This is not a place you ever want to go. Not a real shelter/agency they have no credentials that could ever be materialized only false claims. They have a few cats , the website is misleading (fake photos) the workers are unemployed women from area who come across as megalomaniacs and this all means you waste time and are disappointed while being insulted. Stay away read more

Spare your dog and spare yourself. I brought in my pup and asked for a sanitary, face and nail trim. Walked out with a bleeding pup. Sanitary was not neat at all with uneven, bald spots. The nail trim left the pup bleeding. Though the guy who did it was apologetic, it was the lady , the owner, who was so indifferent, who appeared to be so inconvenienced that left me unsettled. There are too many great groomers that are happy to see you and your pup out there... no need to go back to a place with a person in charge that seems to not care. read more

I have been coming to this place for about 6 months. Shep is always taken care of. But today we had an 11 appt. She told me he should be done 1245. She called me at 1234. She said he was done. I told her that Im in Ft.lee and I'm on my way, she said take your time. She called me at 109 and I told her I'm coming from ft.lee. She calls me back at 119, and she says she has to go and she's leaving Shep in the shop and hangs up.Now you know I'm going as fast as I can. I arrive at the place and theres no one there, but the open sign is on. So I call her again and she says since she waited for me so now i have to wait for her. So i told her I'm calling the police. Wouldn't you know she gets there in 10 mins. She had Shep with her I the car, I told her to give me my dog. She says give me my $ first. I dont trust you and that I'm crazy and proceeded to use the f word a few times. The police arrived and I explained what happened and showed them her calls and my calls. The officers agreed with me and said they dont know how they can stay in business if they treat their customers like this. Mind you she told the officers that she had to go pickup a dog to groom. The dog she had was her dog that was there when I dropped off Shep. I don't understand how they can treat customers this way. This is your business your In the business to make money. This is not how you do it. Please do not even contemplate on going here. The officers agreed. Never go back there again. read more

Claws & Paws - Pet Services Near Me - Bergenfield, New Jersey

This review is based on the new ownership of this place. (I believe the new ownership was sometime around the last year or two?) Anyways ... Liz and Hannah (new owners) are the most amazing groomers!! They are super knowledgeable about all the types of dog hairs and furs. They do a tremendous job in washing and cutting all 3 of my dogs hair and they do it in a timely manner. I have a poodle, a cocker spaniel and a long hair chihuahua - 3 types of fur and they perfectly cut it the way I want it each time. I highly recommend this place to all pet owners. Don't pay attention to previous bad reviews as they were for the previous owner - I think her name was Olga. read more

Do not bring your dog here! My dog was drugged very bad and the hair cut was terrible too! Stay away! read more

PAWS AND CLAWS provided the worst grooming services my dog has EVER received. Horrible, do not recommend.

This place is under new management now. The whole place is renovated, and it looks new and clean. The new owner, Liz, is very friendly and courteous. She takes her time grooming my dog and is very thorough. If you are not in hurry and want very good service, I highly recommend this place. read more