Excellent service, no pressure, and incredibly accommodating!…read more I dropped off my 2012 Dodge Durango on a Saturday morning for an oil change and state inspection. I didn't have an appointment and used their express lane. Even though they were busy and estimated it would take a couple of hours, they were able to fit me in right away. Because of the wait, they incredibly kindly offered to drive me down the road to my daughter's swim meet so I didn't have to sit in the waiting room. The courtesy driver, Adali, was wonderful--she was a very safe and considerate driver, which I really appreciated. My service advisor, Juan, was also fantastic. They were very thorough with the inspection and the car passed, but they did find a few other issues that needed to be addressed--which is completely understandable given the vehicle has almost 170k miles on it. However, since I live far from this area and prefer to use my usual mechanic, I declined the additional repairs. I deeply appreciated that Juan was entirely respectful of my decision and didn't try to pressure or guilt me into getting the work done there. Once the car was ready, Adali came back to pick me up from the swim meet. The checkout process was quick, easy, and the cost was right around $100, which is exactly what I expected for dealership service. Juan gave me a clear rundown of the items they found, categorized by how critical they were, and I was able to handle everything directly with him and get right on my way without having to go stand in a separate cashier line. If I lived closer to this area, I would absolutely use this service department and ask for Juan and Adali again. Highly recommended for their honesty and top-notch customer service!

We drove from Wylie to Arlington anticipating seeing a Dodge Durango that we viewed online with…read moreavailability. So first off, be aware all texts and communication by your phone number are AI generated. There is no Jerry! Lol but not really. The other person who gave the review for this dealership about "lies, lies, lies," is 100% accurate! So upon arrival, hardly anyone was around to come and even greet you. If there are sales reps they are just sitting at their desk. I did see some men walking around coming in and out but we were never greeted. We noticed a couple waiting in one of the office areas. Finally, I texted that we were there and the response was, to go back inside and ask for Jerry's AI self. Even the chick that finally walked up to us, kinda had a chuckle when I said the text said to ask for Jerry. So we then ask her about the Durango and we are walked into her office. She asked us how much we were planning to put down and some of our personal information (address, etc) but we still had not heard anything about the car in question. So she takes off, takes awhile to come back and then mentioned to us sorry for taking so long but that she cannot locate that vehicle on their lot or the keys to it. We were so thrown off by this. She literally mentioned this happens a lot, not being able to locate keys to vehicles. Like huh? So then she asks if we wanted to see any other vehicles. We told her we drove all the way out (about an hour) to see that particular vehicle that Jerry's AI self texted is ready to test drive when we arrived. So we asked about another Durango that was literally parked in the front row as you pull into the dealership. She preceded to say "where?" and I even pointed telling her it's the only silver Durango out front as you walk out the front entrance doors. She said she understands but that there are a couple of them. There wasn't. Only one out front. She gave us the pricing finally on it and it wasn't in our budget. Meanwhile, she leaves to go do something and so I just wanted to find out how long the other couple had been waiting. The female mentioned a tad over an hour. I told her yeah, we were told the keys can't be located for the vehicle we were coming to see and she said they were told the same and it was a totally different car. So I ask the girl if there was a manager on site and she said yes. I asked if she could let them know we wanted to speak to them. So then she comes back with the "manager". He asks what he can help us with. I lay out all what had happened and what we were there for. So he says give him a little bit and that he's going to try and look for our vehicle. He comes back and says he tried pulling it up in the system and it wasn't found. So who the h, e, double hockey sticks is lying here!? Her, the manager, both? Anyhow I told him put yourself in our shoes. I asked him how would you like going to look at a specific vehicle you had text communication about that was an hour away with your girlfriend, wife or even by yourself? He said "or my husband". I said "ok, your husband or whomever". He said "I'm kidding". I really didn't care regardless if he was with a man. My point was over looked! I said what I said for the principle of the situation with hopes of him being relatable and making the situation not only heard but taking it in to where they make changes so it's not happening to others moving forward. Screw Clay Cooley! If I could show "zero" stars on my review, I would. Don't be suckered into giving your hard earned financials to this joke of a dealership! Also, "Am I at a club?" The playlist was unprofessional. I can get with Hip Hop music because I'm a fan of it, no doubt but to have the version of Rhiannas, Bitch better have my money playing and just like that, WOW! I just kept hearing bitch, then a guy came on that version going deeper into the obscene language and lyrics and mind you, we were also with our 11 year old son. Awful. Play than in your car or listen to it on your own time. This dealership was crazy, mad, awful. Yes. I wrote this essay intentionally. You read it (or thought of it) No regrets that we, as well as that other couple, left. Waste of time but glad we didn't give our money to them.

Asa and the service team were able to get my car repaired in one day, and I really appreciate it!read more

They currently have a Used 2023 Toyota Tacoma TRD Sport for sale and list the options. This truck…read morehas very few of the options. I reached out based on what was in the ad. I then was contacted by a salesman who sent me pictures. There are cloth seats not leather as advertised. I then asked if any of the listed options were available on this truck and he didn't respond. They are flat out lying about what this truck has as far as options. The worse part is, I pointed this out 2 days ago and they still represent the truck as A when it really B. Plus they are asking near sticker price for a 3 model year truck. I am glad I found out how this dealership operates early on.

Bad dealer ship read their reviews. I bought a car there I…read morewas so excited as soon as I got home the car dropped so much oil when I call the guy he said he try and help me but if he sends the toe truck I am paying for it. He assured me there was no oil leak.please take a mechanic to look at the cars with you or else you will end up like me.

I had a great experience. If you go ask for Kevin. Customer service was great, he went out of his…read moreway to help us find what we were looking for. Danny was the finance guys he got us in and out with a great deal. I would definitely suggest this place to anybody looking for a good deal on a nice car. VERY PLEASED.

I went to this place after doing a great deal of research on finding an affordable luxury vehicle…read more I was greeted with a warm welcome and treated with great respect. Greg and Ken really worked with me and made my payments what I needed them to be. If there was a time that I would be late on making a payment both of them helped me make provisions. I would purchase another car from this place in a heartbeat. Excellent service and pleasant employees. Thank you so much for everything.

2yrs ago I did a google search for buy here pay here car lots. Plenty popped up but this was the…read moreonly one that had reasonably priced not ancient cars with great mileage! I am now the owner of the vehicle I purchased and I will purchase my next vehicle here too!

They tell you to just bring the car in to look at a very simple recall. Top off fluids and air…read morepressure. I think it must take one person to hold the nut and four other people to turn him, been here for an hour watching a prostate commercial that's been playing over and over. So hold on to your nuts! What in the world. Other guy 2 hours for an oil change. I wonder how long I'll be here for. Must say everyone is friendly so that's a plus. So it's makes for good entertainment meeting new people from Texas. So I'm sitting here talking to the locals and how crazy everyone drives here. Even if you hit a light that says left turn only that means you can do a you turn too. People speed like crazy around here. Start to wonder where's the sanity? Have to say though the people are all very friendly learned a lot about how breaking the law while driving crazy isn't really breaking the law. Interesting to say the least.

Got my 2020 fusion from here pre owned & it's problematic. I have to come here get expensive…read moreservice for the vehicle which I'm already paying to much for.

I came in to look at a vehicle already pre-approved. 2011 Chevy with 72000 miles on it and they…read moretold me the price was 18999. One star is too nice for the scam they were running that day! Better luck to you.

Good service and friendly. It was a easy process and good payments. I was a first time buyer and…read morethey gave me a pretty good deal on a car I liked.

This shop is under new management and the manager is amazing!! She made sure I had water while I…read morewaited on my car to be inspected and then gave me a $5 discount because I brought my UTA ID!!!

From the owner: Here at Stadium Automotive we strive to provide you with the best service at the most reasonable…read moreprices. We do detailing, repairs and sales. Give us a call to ask about our current deals.

Not quite to the repair part yet...but b/c expediency matters when your car is down, Paul has been…read moreAwesome. It appears they're at around Market Value for turnkey service also. ...i'll keep ya' posted about the repairs!

Ladies this place is where you want to bring your car. Work was outstanding and the customer…read moreservice as well. No fast slick talk and no pushy trying to over sale anything. Nothing but thoroughness patience and kindness. This place is also REASONABLE! My car feels brand new. I will back to make sure my car is ready for the summer. Thanks Paul!

FORCED us to purchase GAP, and Tire & Wheel protection otherwise would not finance the vehicle…read more I'm wondering how many other people Stadium Auto has done this to. We went and purchased a 2017 Chevy Camaro on a Saturday. We brought $8,000 Cash as our down payment, the car was listed at $30,222 on the website. We got there and they said they got us approved for financing with NA Lenders. They told us that NA Lenders would ONLY finance us if we purchased the GAP insurance. We had such a large down payment we really didn't need GAP because our insurance would easily cover the vehicle in the event of a total loss. When we didn't want to purchase the GAP they told us sorry that was the only way we could get the car, we asked for our money back and they told us that they already dropped it in the safe. We asked who had the key and they said that person already went home. Since they are closed on Sundays the EARLIEST we could get our money was on Monday. Pretty much they told us that they were keeping our money and there was nothing we could do about it. We actually started to call the police to file a report. The manager and the sales rep assured us that they would have the money in a check available on Monday, thus eluding to the fact that they were keeping our cash. At this point we were stuck, either work a deal with the car, or be out of money so we couldn't go anywhere else over the weekend to purchase a vehicle. They complained that they had to pay the bank a fee to get us financed, and well, long story short they didn't have to pay, they passed that fee over to us, charging us $34,000+ for the car. Then they added the GAP and then told us that we had to buy a $1500 tire and wheel package because they said they messed up on the mileage listing on the website. So they went ahead and raised the price. We get to finance and we have a gentlemen named Armando help us out. He told us that we had a welcome call coming from the finance company and that if asked we were ok with the GAP which we were not. He coaxed us on what to say, and we even asked him if we tell them we don't want the GAP, he said that they would tell us that they could not do the loan. He told us that they had a great relationship with the bank, and that they text him all the time. After talking to our lawyer, we found out that what they did was illegal. Forcing us to purchase an optional contract was against the law. Most likely a violation of the DTPA, deceptive trade and practices act. When we signed the contract they made us sign an amendment to the contract stating that we had to take the lender to Arbitration and not court, and also if we canceled the GAP insurance, it comes off the back end of the contract not the front, which almost EVERY other lender takes that contract off immediately. Starting to paint a picture yet? If the car gets repoed and the contract is on the back end, then you are getting charged interest and the price is higher because of the way the GAP insurance is placed in the contract terms. I'm not certain if what the finance guy said was true, but that would most definitely mean there was a collusion between the dealership and the lender to force unwanted contracts to be purchased, which in turn would definitely be a violation of the DTPA. If you are reading this and you were forced to purchase GAP insurance as a condition of financing please send me an email. Haileynmasterson@gmail.com at this moment its arbitration with the lender and then we are going to take legal action against Stadium Auto.

I am so grateful for my favorite sales manager, Mike Sams. He was very helpful and has such a good…read morepersonality and very good rapport with customers like myself and my husband. He is such a great guy to help you out and make you feel special. Mike Sams was a real pleasure to work with. He was very knowledgeable and friendly. He went above and beyond. I would recommend him to my friends and family. I would like to thank Tyler, Finance Manager for expediting the paperwork and get everything ready so we can take the car with us last night.