I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

After retiring from the military and moving to Texas I was ready to buy my dream car but knew…read morenothing about the process, it's scary but Yulian made sure that every question was answered and all my worries were put at ease! I haven't bought anything from Dallas Lease Returns yet, but I know that with Yulian's help I'm going to walk away with my dream car soon!!

Bought a new/used Chevrolet Silverado from Lone Star for cash, have waited for two months and still…read morehave not received the title and now have filed a complaint with the authorities, every week for the last month I have been told it is coming and still nothing, do not buy from this dealer unless you want a big headache!!! a very unhappy customer

This dealership is extremely predatory. I'm going to be honest and bite the bullet as far as me not…read morethinking clearly due be being excited and walking off of a car dealership without any paperwork other than a buyers receipt. That being said this was my first auto loan and I walked in there with all honesty, as far as how much I had down. They offered me a 2020 Volkswagen Tiguan and I had expressed my situation to a young lady, Alyssa and the older Middle Eastern man Tariq Elfauri. I drove off the lot in that vehicle on August 28th, and on October 20 2025 it was repossessed from my job. I was told at the dealership that they were going to give me a month to make my car payment. They claimed and never got it, the date was repossessed I made an additional payment of 480 and they still refused to reinstate my loan. Tariq also HIT MY CREDIT REPORT WITH THE REPOSSESSED and I've heard from "Deontye" that he basically blacklisted me from getting another car with anyone else. The day that I was able to go to the dealership and get my things out of the car a man introduced himself as Deontye and claimed he was helping me get my car back.. it's now December 15 and that has not been the case. I'm obviously going to get a lawyer involved. Watch out. This entire thing was a whole scam. Im sure they are all in on it. I'm very embarrassed and upset but I wanted to share so no one else falls for this crap. I heard from Deontye there's 20 REPOSSESSION cars right now and some other lady came up there crying about her car being repo'ed. If you're already in a hard spot.. don't trust them. And I'm going to say it because it was told to ME that they prey on POC. Do not fucking get a car through them!!!

I really don't like leaving negative reviews, but I feel it's important to share my experience. I…read morepurchased a car from here in September of 2024, and ever since I left the lot, I have had non-stop issues. At first, it was small fixes, but over time, these turned into major repairs--totaling nearly $10,000 within six months. When I reached out to the dealership a couple of months after my purchase to express my concerns and ask for a thorough inspection, I was told that because two months had passed, they couldn't do anything. It's clear that these issues existed before I bought the car, yet I was left to deal with the financial burden. I feel like I was sold a lemon, and I'm extremely disappointed. Unfortunately, I am now stuck with this car, but I want to warn others to be very careful when purchasing from this dealership. I highly recommend getting an independent inspection before buying from here to avoid a similar experience.

Recently purchased a Jaguar from Alex and the entire process was outstanding. The team is very…read moreprofessional and courteous. The selection is top quality-very nice cars and the prices are very good. I would definitely recommend the company! We need to shop them!

Ray took very good care of us. No pressure, and took care of our needs. 5 stars to Auto Merchantsread more

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

These people are crooks. They sold me a car that has completely died on me two months later. They…read morelied about all the stuff they fixed on the car. All they did was turn off the lights and sensors for the issues. I'm 23 in Dallas alone now with no car again TWO months after I paid $5000 cash for it. When myself and my parents reached out to them they lied and said they fix the issues and they'd be sending a tow that day. They never showed up to get my car and stopped responding to our texts and calls. The owner David is a scam artist don't spend your hard earned money with these trifling people.

NOTE: this 2001 Volvo S40 listed on CarGurus for over 5 months; we found better deals, but my…read moredaughter liked this color, features, safety rating, and disclosed condition. Started out trusting DFW Universal Auto's words. Did they miss or mislead us?  Is this a "typical" used car salesman story? My 17yo daughter saved most of her earnings for almost 2 years to buy her first car... Ash assured this car had no known problems, and was in excellent condition. Advertised upgraded radio, no accidents, new timing belt, water pump, and changed oil.  A/c was supposedly ice cold. Promised new set of car mats. Drove car around the block about 10-15 mph - SEEMED ok, BUT later discovered... A/c wasn't working well (Ash said it was the "Dallas heat"). I'd left a very nice review in the office, before noticing all the deception or oversights above, and below. I am changing my review to reflect concerns... AFTER PURCHASE discovery... no working 12v outlets. Ash told me to keep radio faceplate off, because "it drains the battery."  No floor mats as promised - reminded 3 times. This "fully detailed" car had a pen in the trunk, a spare unfastened, missing jack & Luh wrench, credit card on floor from a previous owner, and a stain in the driver's seat. Had to ask twice for jack. Tolerated these little things as they seemed minor enough to fix later. AFTER Driving on highway. Right rear axle shudders - not noticed going around the block or on bumpy streets. They missed this after how much time? The a/c kept failing, regardless of outside temps - missed this too? The "upgraded" radio was unusable because no antennae and missing CD changer.  They missed that? Upon arriving home, found A/C cabin filter was full of leaves, dirt, pollen; filter cover was missing so, about 1/3 of intake air flooded out before reaching the coils. They missed this? Next day, my daughter noticed tint missing on front passenger window; door also had a chrome ext handle -others are black. Looking more closely, passenger side of the car had been repainted. Later that day, my son's butt was wet from the right rear seat... wonder where the water came from? In a later message, they indicated "replaced door panels" - this was not disclosed prior to sale - why replaced. Hmm, wondering if the noise, water leak, new door panels, repainting, new door is related to an accident that DFW either was oblivious to, or did not disclose? Any after sale customer service? Not that we can tell. We hoped errors would be owned & corrected, but instead our findings (shared with both Ash and Elizabeth) were dismissed; responded to us, we "rely on a lot of public data such as Carfax" for a car's condition and value. So, they diffuse responsibility to what's reported to Carfax - they don't look? Scary thought. Earned our 2 stars instead of one, for the before-sale kindness and cleaning of my daughter's first car, as well as decent execution of completing paperwork.

I wish I could give 0 stars $3500 down and the car messed up an hour after leaving I called them…read moreback they said bring it tomorrow and I asked will they tow it because the car won't start when it was time for it to get towed they had it for a day at the shop mind you a day after I bought it and they start to say there's no warranty on the car when I was told that there was one

Andy, owner of Sports City Motors, deserved a 5-star review. My husband and I were happy to…read morepurchase a nice 2012 VW EOS in good condition, low mileage at a reasonable price. The car was clean inside and out. no bad smell. No haggle, no hustle. it was a pleasure to deal with him. Wonderful guy. Quick response through text.