Absolutely the best Car buying experience ever!! I purchased my first vehicle 2/2023 And they definitely did not disappoint. I was in dire need of the vehicle and they exceeded my needs. Fast forward to yesterday, I worked with Sean and he was very patient and helpful with not only offering the perfect vehicle, but also assisted with submitting us to lenders for financing. I am Very grateful I found this gem of a dealer. No haggling, No pressure, just a very respectful & honest business! read more

I bought what appeared to be an excellent Lexus gx470 with average mileage. This car was neglected through analyzing the lexus service records showing repeated denial of critical repairs. The first part was great untill it was sold. However It was driven well and the previous dealer replaced many parts. Brian got it cheap because it needed $3500 in repairs, which he knew would not be apparent for the consumer. So, not being a Lexus dealer , these cars need to be thoroughly inpected by a mechanic, or just leave. All the cars are made very appealing on the surface, which he demands top market for. So far I have gotten nowhere with this. read more

Thank you Sean! After 2 months, I am still enjoying my GX460. Great experience and wasn't a pushy salesman.

This is a long overdue review as I was seriously contemplating on doing this. I purchased a Volvo C70 from Brian and drove it back to Austin. The car was making a very weird sound and the steering wheel was jerking violently. I could not even keep the car straight in the lane. The headliner ended up falling down multiple times. When I told the dealership days later, they assumed that I caused the damages to the steering wheel. I explained to them that I did not cause the damages and jerking. Brian accused me of running into a pothole. I take pride in my car. Brian told me to "cut the bullshit". He immediately lost his professionalism the moment I told him he sold me a lemon and that the car was mechanically unsound. When the headliner needed to be corrected, it took then two tries and two weeks. The first time the headliner fell, they used to cheap glue. The second time it fell, they claimed to have ordered OEM parts from Volvo and took it to a upholstery. How did someone take it to an upholstered shop when it was half-assed? After having the car in their hands for two weeks, they told me to take it to their guy in Dallas. I felt this was extremely unprofessional. They ended up messing the paint up on the hood. But, at this point, I did not want to say anything. It was not worth the effort since Brian said I was trying to scam. After having these problems, I wanted to sell the car back to them. Just a heads up to any consumer, even if you purchased a car "as-is", you are not stuck with it if you can prove that is a lemon. this is consumer Texas law. read more

Great selection of clean looking and feeling cars. Outstanding customer service!! We've bought 3 cars from them and have always been so pleased and satisfied... Highly recommend!! read more

One of the best experience I have ever had I purchased my 2018 Ford Expedition Limited from them, unbeatable APR I had my own finance through BOF But Sean the finance manager got me way better APR throw credit union...Bader is the Best operation manager over there has very good customer service experience you can literally rely on him... Very happy with my new SUV very clean well detailed I would totally recommend this dealership and I will never go to other dealerships except them read more

I spend months shopping for the next vehicle for my family, I wish we found UAG Dallas sooner! Sean and the team were great to work with, reasonable on pricing, and helped us drive away in the perfect car for our family. I've been telling all my friends who are looking for quality used cars to check out United Auto Group Dallas! read more

Brian - a sales unprofessional - (469.644.4261) strung me along and wasted my time. I guess he really did me a favor from overpaying by $2,500 for a used vehicle. When I pointed out they were higher than 2 or 3 other exact vehicles he tried to justify that they overpriced it because it was a white vehicle. I had to send him a KBB article showing him that silver was actually the most popular vehicle color on the market nationwide. Silly. Save yourself a lot of trouble and go up the street to http://www.ewayautogroup.com/Hello this is Leo and I am interested in the 2013 Audi A6 3.0T Prestige quattro. You sent me an email yesterday with over 100 pictures but the link is not correct or does not go through. Is the car still available? Is there any warranty on it? Is it CPO? 7:49 AM Brian: Good morning Leo, The Audi A6 is available. Here is a link that you can use from your phone http://uagdallas.v12soft.com/inventory/view/10140519/2013-Audi-A6-3.0T-PRESTIGE-QUATTRO-NAVIGATION%2C-BACK-UP-CAMERA%2C-HEATED-COOLED-SEATS%2C-BLUETOOTH-Farmers-Branch-TX (469) 644-4261 * 8:10 AM You can click on view more photos to see all the pictures. This Audi is not a CPO, since we are not an Audi dealership, we cannot certify it. It qualifies for an extended warranty up to five years if you wish to purchase an extended warranty. (469) 644-4261 * 8:11 AM Brian: Ok. I am looking at an exact same model and mileage from Audi Birmingham but that one is priced about 2K less so I am trying to understand the price difference and whether yours already had a warranty. If you could get me a quote in an extended that would be great. Also a shipping quote to 95337 would be great too 8:14 AM Brian: Sure, I am working on getting you both quotes now. Also can you please send me the link to the other Audi you are looking at? Thank you sir (469) 644-4261 * 8:15 AM Brian: https://www.audiofbirmingham.com/used/Audi/2013-Audi-A6-Birmingham-2d0cdbc00a0e0adf5dc3189604b12440.htm 8:17 AM Everyone is asking me for this so I figured it send it to you to. I guess this is how you know someone is serious or something? 8:20 AM Brian Thank you Leo for the link. The color makes a big difference sir. White brings always more money than any other color sir. We have an Audi A8 L fully loaded in inventory that is priced cheaper than the market. It was white or would have been more expensive We will do our best to earn your business. I will text you prices on shipping and extended warranty this morning and we'll go from there (469) 644-4261 * 8:34 AM I appreciate your willingness to work with me on a fair deal...regardless of the color. 8:38 AM And call me Leo :) 8:40 AM Brian: The reason I said that Leo is just to tell you that we paid more money for the white A6 than they might have paid to carry the silver one. It is a gorgeous A6 Leo. You will be very happy with the vehicle (469) 644-4261 * 8:41 AM I see. I thought you were saying that white was a more popular or valuable color than Silver but KBB shows different. https://www.kbb.com/car-advice/articles/best-color-to-buy/ But I understand that you may have paid more for the car and are pricing it at a higher margin. Going back to my original question, I was just curious what the difference was because I poured over the features and options and they looked identical. I thought maybe yours had the B&O option but didn't see that in the pictures. Either way I am willing to make a deal. Let's work on this. Just need to know what I am looking at on shipping and warranty 8:44 AM Brian They are the same based on the pictures I'll provide those quotes as soon as I get them Working on it (469) 644-4261 * 8:45 AM Thank you Brian 8:46 AM Brian: My pleasure (469) 644-4261 * 8:57 AM Shipping to your zip code is $700 fully insured (469) 644-4261 * 10:27 AM Wow ok. A little more than I thought but doable. 10:36 AM How long would that take to get here? 10:38 AM Brian: About a week after the deal is final (469) 644-4261 * 10:40 AM What does final mean? So you email docs, I sign and send back, you get wire or funds from my bank and you ship 10:51 AM Brian: Yes sir Yes Leo :):) (469) 644-4261 * 10:54 AM Diamond warranty - enhanced Elite coverage: 48 months / 50k miles - $3,150 Advantage Care - Total Exclusionary coverage: 48 months / 80k miles - $4,450 (469) 644-4261 * 11:03 AM Is the Diamond named component warranty? 11:07 AM Also can you email me the warranty provider and coverage list to leorcastillo@gmail.com About to take lunch and will call you to get down to brass tax 11:09 AM Brian: Ok sir (469) 644-4261 * 11:09 AM Brian: Hello Leo, While I'm working on emailing you more details about the warranty, the system showed that the A6 is pending a sale. I just found out that another sales person has just sold it now. For any reason if this deal does not go through I will let you know and I will hold it for you (469) 644-4261 * 19 min What in the world? Wow 18 min read more

For a small pre-owned luxury car dealer, United Auto Group has an incredible selection of cars, and great customer service. I recently purchased a beautiful Lexus E350 after test driving multiple other possibilities at the dealer. Sean and Brian were both super helpful, courteous, and knowledgable. I also looked at similar vehicles from other area pre-owned dealers, and United Auto Group far surpassed these other dealers in terms of service, cleanliness of vehicles, and selection of cars. The after sale service has also been wonderful. Two days after I purchased the vehicle I discovered a malfunction with one of the parking assist sensors in the front of the vehicle. I immediately contacted the sales rep Sean who had the issue repaired within a day. Bottom line, if you are in the market for a pre-owned luxury vehicle, I would highly recommend visiting United Auto Group. read more

Awesome experience buying a car from these guys!!! Sean, my salesman went WAY above and beyond in taking care of me and the quality (and price!) of cars in the showroom was nothing less than spectacular. I felt like a kid in a candy store ... there was so much to choose from! I received a more than reasonable price for my trade in and the extended warranty I bought with my car was at a price I couldn't refuse. I walked out on cloud nine and have already recommended this company to 3 people. Thank you so much for making my car buying experience so easy and enjoyable! read more

United Auto Group Dallas - Car Dealers Near Me - Dallas, Texas

I had such a great experience at United Auto Group. Alex helped me find my new vehicle and I couldn't be happier. The whole process was smooth, never rushed and the inventory was awesome. Save yourself from the typical auto dealership and check out this location. Ask for Alex when you go in if you want the best service! read more

I bought my 2018 Mercedes-Benz from Alex today the whole process was so easy and fast. The best thing was they did not mark up the interest rate or did not have any dealer fees. I found the right place and will always go buy my cars at UAG Dallas. Thank you Alex and the whole team for the great service. read more

My wife and I have purchased a toyota from United Auto Group and we are very pleased with the service and professionalism of the company. The staff is very friendly and is focused on the satisfaction of the buyer. Also, they are available and knowledgeable after the sale. Their prices are excellent compared to others. I will definitely recommend united auto group and especially Sean for anyone looking for a great deal. read more

United Auto Group Dallas - My baby - Car Dealers Near Me - Dallas, Texas

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Prices aren't bad and nice selection of good cars but business dealings are horrible. I bought a truck through them and months later it was determined they didn't have title to the vehicle. We decided to unwind deal (after all, the sold me a vehicle they didn't own). However they refused to refund all of my money (giving me the excuse that I used the vehicle during the period that they were working on getting title). Not a lot of money involved but if this is way they choose to conduct business, I would stay away! read more

Shawn and Brian were great to deal with. I was allowed 20 minutes by myself to go over every last detail of the car and was then allowed to test drive it my myself. I loved how they were helpful, but did not pressure me. The detailing they do is very nice and the cars all seemed to be in great condition. Their business model seems to focus on used luxury cars that they fix up and detail nicely. I ended up with a Lexus GX470 and couldn't be happier with the car after a week. read more

I had the singular pleasure of shopping for a Lexus at United Auto Group this week and I just wanted to post a review on the outstanding service provided to me by Sales Manager Sean Bouzoubaa. Sean is a absolute diamond in the world of high-end used car sales. I'm purchasing from out-of-state, sight-unseen, but Sean brought me right into the showroom with a live "FaceTime" walk around the car on my iPhone, pointing out any imperfections that couldn't be seen on photos. He demonstrated all electrical options and answered every question I could think of. And whatever issues I had with an option that was not available on the car, (Backup Camera) Sean went out of his way to provide a 3rd-Party who can install the latest version. Never have I felt more confidence in the expertise and "can do" attitude from a used car dealer, and I just wanted to make that known to anyone considering buying a car from United Auto Group. read more

In October 2017, I purchased a 2013 Audi S5 Prestige from United Auto Group. I had been looking for this particular car for quite some time and found one in UAG's inventory of previously owned vehicles. Brian Benchekroun provided me with details of the car and its history and took me for a test drive. I then took some time to do my own research on the history of the vehicle and everything checked out just as Brian had informed me. We worked out the terms of the purchase and I am now the happy owner of a beautiful vehicle. Brian, in particular, and his colleagues at UAG are pure class. They have incredible integrity, display great professionalism and unsurpassed customer service. I will definitely do business with them again and refer my family and friends. A+++ experience. read more

Never been happier with a buying experience. Sean went above and beyond to make sure I went home with the vehicle my family needed at the price that worked for us. read more

Very honest people. Sean took all the time to help me. I called before stopping by and told Sean what car I was interested in, once I got to the lot I found it in the front waiting for me! I drove it home that same day. Great experience and I will definitely refer more clients to them! read more

I went with my daughter on Saturday (weekend after Thanksgiving) to this location at 3300 Garden Brook Dr. Farmers Branch, TX. The office was empty, not a good sign! We waited for about 15-20 minutes until I decided to call... Sean B. answered the phone, walked to the lobby.... he seemed to be bothered when he saw us. I asked for an specific car posted on their website. He kept us standing there and started questioning if I had the money to buy! I wanted to SEE and BUY the car for my daughter that day. He told me to come next week since another employee decided to go home earlier riding that car, then pointed to the door for us to leave. Regrettable customer service to say the least; I'd not recommend this place! read more

They have nice vehicles, but price them several thousand dollars over blue book value. When you try to negotiate with them, they will chuckle and tell you to buy gap insurance. You'll be upside down in your loan on your new car before you drive off the lot. Ridiculous. Lesson learned, stick to the big dealers. read more

This was my third time buying a car from United Auto Group and I continue to be amazed and commend the highly professional, high quality and friendly service. Brian and Shawn, besides being genuinely nice, they are also the best at knowing exactly the car you need and providing you with their honest and assertive recommendations. They have some of the cleanest cars on the market and really go above and beyond to make sure we are content and taken care of. We couldn't have asked for a better dealer and a better car. My family and I love our new Escalade. You can trust this dealership to do the best for you! read more

Be very careful if you choose to do business with United Auto Group (UAG). The company advertises a "Satisfaction and peace of mind 90 day / 4,500 mile Powertrain warranty at no additional cost". After a $7,000 repair quote on my 58 day old 2007 E350, I received numerous excuses as to why the warranty did not apply to my car. I called UAG's salesman, Sean, on day 53 when the engine light first came on, asking how I could use the warranty. Sean was quick to tell me the defective part was unique to Mercedes, and therefore not covered by the advertised warranty. When I told him balance shafts were not unique to Mercedes, he said he would check with his mechanic and get back to me. The next day Sean sent a text and said the code could be serious or minor and if I wanted I could take the car to his mechanic. I chose to take my car to the Mercedes dealer, who verified the balance shaft needed to be replaced and it would be $7,000. The problem was known to my model and year, but no recall had been issued. The memory board showed the P0017 code was stored, and had been previously tripped. I immediately called Sean, sent him a text, and an email asking about the warranty. Three hours later he sent a text stating he would have his manager call me. By 2:30 the next I had not heard from the manager, so I drove to the dealership. After listening to my issue the manager, Brian, quickly stated the warranty did not cover my repair and because I had received a discount the advertised, no cost warranty, did not apply to my vehicle. I remain confused as to why a no cost warranty would be taken away if the car is discounted off sticker price. UAG did offer to have one of their mechanics repair the problem at reduced rates. I appreciated the offer, but as I explained, the job requires the engine be pulled, and completely dismantled. There was no comfort for me in having anyone other than Mercedes do the job. I let Brian and Sean know I had found a buyer for the car at $14,000. And if they were not going to honor the warranty I asked if they would give me a $2,000 refund to help offset the $17,500 price I paid. Brian stated they were an incorporated business and he would not be able to give me any cash back. Instead he offered to buy the car back at $15,000 if I purchased another car from them. I decided at that point the conversation was pointless, these guys had my money ... and that was that. I sold the car to another dealer and am moving on. Not only did I not get the warranty that was advertised. When I could not find the advertised I-Pod Interface cable, I was told it did not come with one and the marketing department had made a mistake on the ad. Buyer beware. read more

I bought a used Audi A4 cabriolet, very clean. Took the car to Audi for a 100 points inspection and it passed. BUT within the first week, the check engine light came on. Spent $500 (spark plugs & ignition coils). Sent a text to Brian with the fault codes and he never replied. I believe the check engine light was reset but I don't have a proof. So when you buy a use car ask if the check engine light has been reset. If you don't ask the seller will no tell you. read more

For a small dealer these guys had a neat selection of cars. Shawn showed me the audie I came in to see but a bmw caught my eye. I couldn't have been happier with the personal sales experience. I took the bmw to have it checked out and it passed with flying colors, although I did purchase a warranty cause.. cmon its a bmw. Give them a shot if you want a comfortable dealer who will work for you. read more

Stay away from this dealer! Absolute bullshit! Can't take a test drive with out filling out credit app? And salesman very rude and acted like I wasted his time! Never buy a car from this place! I wouldn't take a vehicle if they gave it to me for free now. read more

I was shopping for a used BMW 328i for my daughter, and came across this one at United Auto Group. Being 3 1/2 hours away, I was very nervous about calling about it, not being able to see it in person, first hand. Sean answered his phone on the first call, and took the time, to tell me about every detail, and offered me the best deal he could. After numerous phone calls, and me being skeptical, that this was the exact car I was looking at online, Sean made me feel very comfortable, and gave me an overall good feeling about everything. I gave a deposit over the phone, and went and picked it up 4 days later. I got there, and he had the car on display and ready for me. It looked better than the pictures, and was super clean inside and out. I was literally in and out in 45 min., and that included test driving it. It was the easiest car transaction I have ever done. I was very impressed with Sean and United Auto Group, and will DEFINITELY be back for future purchases. Thank you Sean, my daughter is in love with her new car!! read more