So far my experience has been awesome, I've been a Cooleyan in the past..I fell on hard times, and had to return my car..I'm back 4 years later, and the service is still awesome...From the sales guys, to the service center, they really make you feel like family!! #cooleyanforlife!!! You should be a Cooleyan Too!! read more

"Shop me first, shop me last?" Shop me NEVER would be a better suggestion! They are the absolute worst!! I've been trying to schedule an appointment for an "important safety recall" for three weeks now. The first time I called, the girl couldn't get her computer to work. She said she would have someone call me back. Four and a half hours later...still no call. So, I called them. The girl I spoke to then scheduled an appointment for me the very next day. I show up at my appointment time only to be given every excuse from they don't have the part to the repair tool broke the day before. So...why schedule my appointment then? Why make me waste my time driving there? (Again, no phone call to let me know.) Apparently, their phones are incapable of making outbound calls. My mom also has a Kia purchsed at this location when it was still Central Kia. (I bought mine at a dealership closer to where I work, based off of the excellent experience we had with her car.) We were trying to get her recall repaired, as well. They canceled the appointments the week of Christmas, during a phone call made TO them, mind you. Apparently, they're still unable to make the repairs. They said they'd call back. Guess what? They haven't. I chatted today with someone who still could not tell me if they could make the repairs. Same line: "we'll have someone call you back." This dealership and their poor service are certainly damaging the Kia brand. Very disappointing. Avoid at all costs! read more

The worst experience ever...first of all the place smells like a combination of septic tank and trash second most of the sales persons and even sales manager Mr Joe not wearing masks !! Because there's not that much of customers around the place become a mad house during my visit some sales people gathering around a computer desk joking and laughing out loud!!! Stay away from this place I'm pretty sure most of u guys getting online quotes from websites like truecar.com which will be sent to you by dealer's internet sales manager and confirming with you your deal...but honestly guys to me was a waist of time I received a confirmation email on my truecar.com quote from Kia Cooley (Joseph Martinez,internet sales manager) for the price of $23000 but when I went there to buy the car they attempted to sale it to me for the price of $26000!!! Very dishonest, mean and disrespectful they make u feel stupid!! I can't get this phrase out of my mind which Kia cooley's sales manager Mr Joe told me the other day: Dealers always win!!! ....stay away from this place. read more

If you like contracting COVID and losing money, this is the place for you! When I clicked on the one star to give a review, a disclaimer popped up saying that many business are doing their best during the pandemic, so take that into consideration while writing a review. If this is "their best" at Clay Cooley Kia, I'd hate to see them on a bad day. As another reviewer noted, no employees wore masks, and constantly offered handshakes and high fives. It almost felt like a mandate from Clay Cooley himself to pretend we're not in a pandemic. They also "did their best" to rip us off, along with God knows how many other customers. We looked at a Kia Telluride EX, and after almost 2 hours of haggling, they pretended to offer us the Corporate Fleet price, and explained that any lower would be giving it away. We were confused because when we looked online earlier, the price for the EX was not that high, but we chalked it up to our own Googling errors. Nonetheless, it was still over our price range, so we walked. When Googling again after we left, we saw that Moritz Kia sells the exact same EX for almost $15,000 less, but Clay Cooley's lowest offer was still over the highest price at Moritz. We also realized they never showed us any official Kia brochures or pricing packages like most dealerships do. They clearly didn't want us to see the actual retail price, so they can charge everyone more than they're worth. But I guess Clay Cooley has to pay for his fancy commercials somehow. read more

Walked in to get an oil change on my Kia Stinger and was told my estimate was going to be $50. The wait time was expected to be 1 hour. After waiting in the lobby for 2 hours and watching countless employees not wear mask my car was finally ready. They then proceeded to tell me that my total due was $123. Both the manager and employee failed to tell me how an estimate of $50 ended up actually being $123. At this point I really had no choice but to eat the cost to get my car back. From my one encounter with this dealership I can tell management practices predatory sales tactics and does not care about their customers. This will be the last time I step into this dealership. read more

Good afternoon, this is a complaint on Clay Cooley Kia in Irving, Texas. I bought my Kia 6-1-19. The finance guy was friendly and I thought he was going to take care of exactly what I needed. He told me that they couldn't finance me with my trade in and then he turned away from the cameras and told me he was covering the microphone so no one would know what he was about to tell me. He then told me I should just park my old car in the parking lot and call the finance company of that car and tell them to come get it. And to not make any more payments in it. He told me yeah it would hurt my credit now but with the new loan I would be alright especially if I made my payments on time. At the time I thought it was odd that a finance guy would tell me that but ok. We talked about gap and I said I needed that since I know what happens if you don't have gap. He said of course so I figured it was on the contract. I never got the contract in full but did not realize it at the time, he'd put papers in an envelope so I assumed the contract was in there. Then my car was totaled on 7/18/19. I told everyone I had Gap. I never would have signed anything without Gap. Fast forward a few days, I realized I didn't have my full contract so I called and asked for it on Tuesday and the finance guy proceeded to tell me I did not have Gap. He told me we talked about it and that I was going call my car insurance to get Gap. I know that is not true as my insurance company does not sell Gap and I can't change companies because every other company wanted 200-250 more a month. I told him that, he argued. I hung up on him out of frustration. We ended up talking to the Sales manager over the next few days, he was understanding and said he didn't see how I wasn't sold Gap. He also said he was going to do whatever he could to help. Later he said he had talked to Jeff, the finance guy, and Jeff said there was no room on the contract for Gap. Today my fiancé went up there to see what was going on, Brian said he was still working on things. Late this afternoon about 4:45 I checked my email and there was my contract. I printed it out and immediately noticed that the signature was not mine on the paper saying I declined Gap. We took the paperwork up to the dealership and asked to speak to the manager. The finance guy came out and said Brian said to bring us back. He took us to his office then pulled out an envelope and said there's the paperwork you never came back and got, he never told me to come back to get the paperwork and I've bought many cars and never had to go back to get the contract. Even from them as my previous car was bought there. He left the room and then came back and said the manager of the dealership was going to come talk to us. He took my contract back into the other office and then another gentleman came in. I requested the finance guy not be in the room and then I asked this guy if he was the manager of the dealership. He said he is the finance director. We explained what happened, again. All he would say is I don't know, I don't know. I asked who was above him, he said the manager of the dealership's name, we asked if he was there. He said no and I said I needed his name and number on a piece of paper, he told me he didn't know his number. I said so he is your manager but you don't know his number? He then said he can't give the number out. I asked why he didn't say that to being with, he just said I don't know. Basically they have no clue and clearly do not want to help. I have since discovered that the gentleman that said he was the finance director is actually the sales manager. Also, I had a maintenance plan and a GPS plan on car totalling around $2000. I called both companies to cancel those policies, they told me I had to call the finance department at Clay Cooley. I called twice, left messages both times, asking for an email with confirmation that those policies were canceled. I never received a phone call back nor did I receive an email. I was told by another car company finance guy that the car dealership makes more money off the warranties than they do off gap. Do not ever buy from here! They will screw you over and not care at all while doing it! read more

Absolute worst service I've received anywhere. My car was totaled and the dealership refuses to help me with any of the paperwork. I have tried being nice but veryone keeps giving me different information and no body seems to actually know what they're doing. The receptionist is absolutely fucking useless. Biggest waste of money to pay her to be so useless. She never knows what's going on and can never even transfer me to someone who can help. No body and i mean NO BODY ever answers the damn phone. I've called up there 11 times today and counting and NO BODY has picked up the phone besides that girl and she can't even tell me where she's transferring me she just hangs up on me or transfers me to someone who doesn't answer. Asked for a manager to call me back months ago and never heard back. I hope your whole damn building burns down because I genuinely don't know what you're still in business for. This has been going on for over 3 months now it's absolutely ridiculous. read more

Beware of Justin Martin. Started with the worst attitude from him for no reason and treated like an idiot when he who "has been working for Kia for 10 years" didn't even know the policies. Maybe hire some salesman who either look things up when they don't know the answer or know the actual policies. Lucky for Justin, the car market puts customers at his mercy but if y'all have a choice please Dear God save your time and gas, and go to any other dealership. Not surprised Southwest Kia let go of that dude. read more

Believe the bad reviews of this dealership, the old bait and switch, advertised the MSRP and when you get there they add 5k for "market price up" to stay competitive, whattt?? You would think they would price lower to get people to purchase their cars. I went in to look at a base model Kia, MSRP: 21,219. After test driving and running my credit and after i told them the monthly payment I am willing to pay, nothing more, they still wasted my time by talking to their "manager" and somehow the car went from 21k to 30k and the monthly payment is $606. I have a very high credit score, doesn't mean crap to these salesmen. Oh and if you have continued to read my rant, just and FYI, that "Connected and Protection" $995 fee, you can have that removed, it clearly states on their website in small letters that this isn't a charge you have to accept. STAY AWAY from this dealership, they prey on people with mediocre credit scores and are desperately wanting to buy a new car, if they tried that bait and switch tactic on me I can only imagine what they try on desperate potential buyers. I walked away from these clowns and went to another dealership and got what I wanted at the price point that was advertised. Good Luck! read more

Stay AWAY! These people are unscrupulous, lie and will bait and switch you in a heartbeat. I called to set up a deal for my mother in law, who just lost her husband six weeks prior and was assured by Sierra and the sales manager we had a firm deal. When my poor mother in law arrived to pay in cash, they made all the excuses in the world to try and get more than the original agreement. She drove all the way from Temple to be embarrassed and mistreated. It is sad that this kind of behavior is allowed by a major dealership. DO NOT DO BUSINESS with them!!!! read more

I am writing in regards to a 2017 Kia Sorento that I purchased from Clay Cooley Kia in October of 2017 and in February 22nd, 2021 it left me stranded on the side of the road. I have three warranties on the car, 1. Manufactures warranties, 2. The recall warranty that was done on it, which I was told it was a lifetime warranty on the engine, 3. The extended warranty that I received when I purchased the car. I was driving down I-30 in Fort Worth on February 22nd, 2021 when the car left me stranded on the highway. I then called a tow truck to pick it up and I send it to the closest Kia dealership. Which was, Moritz Kia in Fort Worth. They had it for about 3 months and then lied to me stating that they submitted a claim to Kia and it was denied, come to find out Kia didn't deny the claim the Service Manger Frank Juares at Moritz Kia did. So, at that point I tried calling the Kia Corporation at lease 10 times to get this taken care of, and when I did finally get to speak to someone they kept giving me the run around, stating that they would call me back and never did. So, then I tried reaching out to Clay Cooley Kia where I purchased the vehicle from, just to be told by Jacob, that there was nothing that they can do. I then asked Jacob," What exactly do you mean there is nothing that you can do". Jacob stated that since Moritz Kia has already submitted a claim to Kia and it was denied that they couldn't send another one, I then expressed to Jacob that Moritz Kia had lied and said that they submitted a claim to Kia but they didn't (and then also was blown off by Jacob) that Moritz Kia Service Manager Frank Juares was the one that refused to fix it, not Kia. Moritz Kia didn't ask me for anything as far as oil change receipts they just flat out refused to fix it. I have several friend that also own Kia Sorento that this has happened to same exact engine problems, and Kia replaced the engine and didn't ask them for anything, but I was asked for oil change receipts, purchase agreement for the vehicle. I HAVE BEEN WITHOUT MY VEHICLE SINCE FEBRUARY 22nd, 2021 AND IT IS NOW OCTOBER 15TH, 2021 THAT'S 8 MONTHS THAT IS ABSOLUTLEY REDICULAS! That the Kia manufacture will not honor any of their warranties. If I do not hear for someone at Kia soon, I will be contacting a Products Liability Attorney and suing the Kia Corporation. This is my very first Kia and I will NEVER Purchase another Kia every again. I would rather ride a bike at least its more reliable. And, I promise you, that I will spend the rest of my days getting the word out on how shitty Kia's are and how shitty they treat there customers. read more

My son and I saw a car advertised by Clay Cooley Kia on Car gurus for 8k. We were extremely interested and hurried to go see the car. We got there and they had the car ready for a test drive. After a test drive we were confident this was the car we wanted. it did have an issue with the passenger seat belt but figured this would be fixed since it was a safety feature. We met with the sales person and she took our information. after some time she finally brought out the sales price sheet. We were in disbelief. the total at the bottom was over 13k. They now wanted 10k for the car plus $995 connected and protected package, over 1k for motor trend certification, more fees and then TT and L. I asked why was the price now 10k, she tried to give some BS about how car gurus is a third party site. like they dont control the price. She then went on to ask me what I wanted to pay, I explained I wanted to pay 8k plus TTL. she told me the connected and protected is a required fee on all their cars. So after trying to get me to pay over 13k the manager came back with 9905$. and not fixing the seat belt. so in the end we walked but to all those prospective buyers out there remember the price you see on their sites is not the price you will be asked to pay. On any car they will place a $995 required fee on it and try to get you to pay more. I've been there twice and shame on me this time. read more

"Tap a star to start your review" is the ONLY reason this got one star. 8 months. E I G H T months is how long I've been going back and forth with this NIGHTMARE of a company. They lie through their teeth the moment you walk in and they don't stop. I bought a car from them in June of 2016 with 3,000 miles on it and since, I have had said car sent back to them within the week of buying for A/C issues, had to fight with them to give me the spare key that came with the car, and have STILL yet to receive ANY of my contract or information on the $2,500 warranty I was bullied into. Their turnover is outrageous and when you call, you get hung up on. Every. Time. If you're looking to buy a car, DO NOT GO TO A CLAY COOLEY LOCATION. read more

They have a 3 day money back for a reason. I went in looked at only 1 car, had to go do something, came back about 2 hrs later and proceeded to buy the car. Ended up spending 5 hrs the 2nd time I was there. Salesman was trying to handle multiple customers to the point he was getting confused on which one he was working with. We had multiple convos about features that should be in the car but couldn't test the until you get the KiaConnect app after buying. They kept saying I am getting better rate than my pre-approval from my bank...nope they tried to give me a worse one. Also, be aware they try to add a market value markup last min saying they have to stay competitive. Sorry but the market didn't change in the 15 mins we've been talking. They tell you they got you a deal on their bumper to bumper for a $1.50 that "oh you'll use" said the finance man, but fail to tell you it's $45 more a month. Ended up not leaving until 2 hrs after closing. Exhausted of course I trusted them and didn't check the KiaConnect until the next day. No features as I was sold. Went back, got told by the sales manager he'll see what he can do. I was told to come in pick a car and they will work it out. After explaining many times I did not want to pay more. They of course only had the next trim up with the features for $5k more. "I thought we had the LXS with the features but I guess I was wrong" said the sales manaer. So I returned the car. They are so concerned about their surveys for their Presidential Aware thing that they fill it out for you and forge a signature so its guaranteed to have a 100% satisfaction. Every person you talk to I'll tell you something new, question why the last one said something different. They don't care about client satisfaction, if they had true client satisfaction they wouldn't need a money back guarantee. read more

I really didn't want to write a bad review because my car buying experience was actually really nice. However, I recently found out that the Nissan Juke I purchased had a slow oil leak that lead to damage on the camshaft seal, boot, and CV joint. I was told by the mechanic that it was an issue that clearly had been going on long before I purchased the vehicle due to the amount of damage. I really don't want to believe it was intentionally undisclosed to me, but I cannot help but feel extremely disappointed by the news . I was telling everyone I knew how great Clay Cooley Kia was, and now I feel like I made a mistake endorsing them to my friends and coworkers. Sadly I don't have a warranty so really I'm just out of luck on this $1800 issue. I don't feel like they're bad people, in fact I think there are a lot of really great people at this location. I just feel like it I need to stress the importance of having these purchases checked out by your own mechanic before you buy the car. Since my car only had 35k miles on it and Clay Cooley Nissan was next door I felt confident when I was told they'd checked out everything and stood behind it. I'm a little heartbroken over this and it's really stolen the joy out of an otherwise positive experience. read more

Horrible experience. After looking at the car, 2017 Kia Soul, on the internet and seeing posted price, and discussing the car with a salesgirl, when we get in there she says the price was a "misprint" on their website. How can it be a "misprint" when it is their website? I call it False Advertising!!! Totally frustrating and disappointing experience! read more

To whom it may concern. Check your contract and put the numbers together. Tax should only be 6.5 percent. Do the math and see if you have paid more than you should have.. they stuck a $2000 warrenty on my use car but the manager made me sigh a buy as is no warranty. Financing slipped and told me. After removing it my payment went down $40 but after doing the math at the end of the loan I was still paying $2000 dollars extra. If something like this has happened to you let me know for I am going to start a class action law suit against this dealership... Read my review.... This has got to stop.... read more

I wish I could leave a lower review of this place. Absolutely horrible. We came in to look at a specific vehicle. We told the salesman and he searched his inventory and said there wasn't anything at that price point. He immediately tried to upsell another by 3000. We told him again what we were looking for and provided the stock number. He had to go to the back and check. came back with the more expensive one for us to drive. I stood to leave as he was clearly going to waste my time trying to increase his commission. I'm a big guy, and he moved around his desk to stand between me and the door. I told him I didnt have time to waste. He left again and we went back to our car. Called from the parking lot and a manager answered, verifying the car we wanted was there. we drove the lot looking for it and another manager stopped us and asked if he could help. I told him about the situation, that I had gotten frustrated and then angry at the salesman, and he promised to make it right. I went in and while they were "finding the car," the manager comes back with 6 other cars for me to look at. they told me that with the complete care package, they were similar price. I told him I didnt want a complete care package, at which time he told me they didnt sell cars without the packages (an additional $1500), so I was looking at that on top of the list price plus ttl. Waste of time, bait and switch and outdated high pressure sales tactics. to top it off , I had to educate my daughter how someone with a smile could actually be trying to pressure you into doing something you dont want to. So I guess in the end I should be grateful... Thanks, Clay Cooley, for providing me the opportunity to teach my daughter how not to get raped. And before anyone tries customer service damage control, get over it. I read the reviews after I went there and there are so many similar reports it's clear this is indeed how you do business. read more

If you are an inexperienced buyer please beware. This is the dealership that gives dealerships their bad reputation for taking advantage of people. Take your business just a little further down the road and visit Classic Kia in Carrollton instead. Much better buying experience and was able to get an extended warranty, maintenance package and a shorter term with lower interest rate and still came out $20 less per month than what Clay Cooley was quoting. Clay Cooley also tried to hide and hold onto the incentive cash for the purchase and wanted you to sign many of the purchase forms before even giving you the estimated payment. I will continue to warn everyone I can about this dealership. read more

Bought a car from these guys without realizing the "warranty" they put on my charges. I asked for no warranties and still somehow managed get one without permission. Currently trying to get ahold of finance, but they refuse to answer the phone. Probably because this is a common issue! read more

Even the general manager won't respond to my concerns about my issues with this dealer. I know it's because I gave them a bad review with KIA when I first purchased the vehicle because they deserved it. But when the sales manager tells you the exact answers to the survey you know something is fishy. Always be honest is what my Mom taught me, so I was and now the dealership is pissed so won't take care of any of my issues. Finally filed a case with KIA directly to tell them what a crappy dealership this is!! Maybe now I will get it handled. read more

At first I was really hesitant to make the 2 hr travel to get my car serviced here. My first experience with Clay Cooley Kia was not very pleasant. We came because of a deal that was going on and instead of getting said deal with ended up with something totally different. Our salesman was very rude, not to mention he was very persistent when it came to signing the papers. Nonetheless, their manager worked with us and we eventually left with the vehicle we wanted. Now on to my second experience with Clay Cooley Kia.... the service department absolutely changed my view on the place. I was helped with Taylor and Rudy and they were both very polite and knowledgeable when it came to answering my questions. I would definitely make this drive again to get my vehicle serviced here. Two thumbs up!! read more

I would give ZERO stars but have to give one to write a review. Total clown show. I called on a car, confirmed price on phone and was told the car was available. Went to dealership immediately to test drive then sat down with Justin to purchase the vehicle. (I found it odd that during the test drive he did not try to sell me the car, but since its a sellers market figured he thought he didn't need to). After taking some paperwork, he came back to tell me the car was sold. WHAT?? Then said not to worry the exact same car would be back in inventory in a week and then tagged on another 12K to the "final price" listed on the website. Unbelievable...total sham and waste of time. He knew the car was sold before he told us to come down to the dealership....then thought he would easily upsell another car. Nope....not today SATIN! Very shady and unprofessional group. Posting false prices on the internet, stating the vehicle was available and letting us test drive & sit down to deal on it, only to sell it out from under us. So very dishonest....buyer BEWARE. (Clay Cooley Kia Irving, Tx.) read more

Had a great experience last week buying a car from Clay Cooley Kia. My son was buying a car for himself for the first time. He'd done his research and also had a bad experience at another dealership. So, he was clear about what he wanted and what he thought a fair price would be. The only question was whether one of the cars we were going to see was 'the right one" and whether they would sell it for an acceptable price. Our salesman was David Tushman and he was great: professional, informative, efficient, and very accommodating. Very quickly we had looked at all the options and narrowed the field down to one car my son would be interested in. Unfortunately, when we got to final costs, the dealership was including a $1900 fee for an assortment of add-ones my son didn't really care about. Truthfully, my son had had his fill of these kinds of surprise costs and he wasn't going to play that game. By this time we were dealing with Jerry Ernst, desk manager. I was quite surprised when Jerry ultimately accepted the price my son set as his limit. It was a great outcome for us and we'll keep Clay Cooley dealerships (and this one in particular) in mind for future auto purchases. read more

Today I experienced the WORST customer service by this man "DAVID NEWBAUER". I usually always come to this dealership as I have. Even getting great honest service from these folks. However NOT today!!! I came to get my car serviced as usual, and David was my service manager. I typically introduce my self, as any decent human being. And the first thing this guy said to me is "what do you want". Guy didn't even shake my hand. I knew this was not going to go good. Few hours in as I'm waiting for my car. He tells me he has bad news for me, and they need to clean my fuel injectors. And that I need to service them every 6 months. Also my tires need rotating... This man straight up lied through his teeth. Since first of all I bought my brand new tires just a week before. Second, you DONT need to have fuel injectors clean every 6 months...heck the last time I came here the service manager told me I had nothing to worry about! I even checked them my self with another friend who is a mechanic after leaving and we found no issue! Who is this guy and why did you hire him!! I'm leaving this one star here as long as this guy is still around!! I can't respect someone who was as rude and dishonest as this man! read more

All Kia dealerships right now are selling the Kia Telluride for over the MSRP. I want you to know Clay's price or "market adjustment" is $1990 over the sticker. They call it "connect and protect". All others are selling there Telluride's at $800 to a $1000 over the sticker. The Kia dealership in Granbury has the best deal. read more

Really disappointed in this dealership. Called about a 2015 Kia Optima that was listed online. Sales told me it was still available. Headed that way from Frisco, get within 5 miles and they call to say it sold. Turn around and get back close to Frisco and get the call that the "sale fell through". I need a car and it looked good online, so I turn around and drive back down. On the way walking to the car with sales person he tells me it was a repo and they didn't have any keys. Not to mention when he opened the door and the seat had a cigarette burn in the seat and smelled like an ashtray. Thanks for wasting my time Clay Cooley read more

Horrible service and worst sales man. Did not bother to negotiate trying to make me pay 4.4k more than the car is worth. The sales man insulted me by trying to say I'm broke because I did not want to pay for overpriced car. read more

I just want to say this. Congrats your a mechanic, you know a lot about cars, but don't make me feel small because I don't know NOTHING about cars. If David Newbaur or however you spell his name, is reading this. Dude you seriously need to up your customer service skills. Shoot, I can make a customer feel more welcomed than you can. I understand that I messed up my car tire by A LOT but at least call the customer back when you say you would DAVID. Calling a customer, especially when you have their car in your care for TWO WEEKS, call them. Every fucking day. I'm serious you'll make their lives so much easier. As for the Kia service, you guys are awesome, but if you want amazing customer service guys just go to Pep Boys. read more

Went today. I told my budget was 16k for Kia Forte. Agent found 2 cars. I asked for total price. Then after some wait, manager came and said there is no way I can get any car for 16k unless it is used and has 60000 miles on it. He is not cooperative at all instead of telling the price for the car he sent us back. Never will go back again. read more

Worst experience ever. They stopped to respond my calls, yet to refund about 3100 dollars to me, they never did it. Please beaware of their service agreements, before signing anything read more

Got the price from salesman over phone on the used kia i wanted. only to double check with Ryan justice sales manger telling me he cant honor that price. got him to agree to sell me car for agreed price. got cpo car home only to find dirty air filter and leaves and dirt in air intake box. called about this and Ryan told me to bring the car back for a refund! spoke to Joe Fernandez and he stated that i was being ridiculous And offered to service my car again. will not return my calls and i dont trust this dealership at all. got great price and a good car. just not happy with the people that run this place. BUYER BEWARE. GOOD LUCK!! read more

The experience I had with the folks at Clay Cooley KIA was awful. I'm a middle aged lady looking to trade in a good used car for a new car. My sales rep was Tony C. He kept talking and walking me around the lot even though I told him specifically which vehicle type I wanted to test drive. When it was time to drive one, he drove it.....wierd. A fella named Jason in the office was friendly to me and that's the only reason why I'm giving this place even one star. If it weren't for him, I wouldn't leave ANY stars. Jason deserves 5 stars but because of the experience with 3 other people besides Jason, the overall rating of my experience is the one star. Back to my experience, I had an appt with Tony C and I knew exactly which car I wanted to test drive so why was I there almost 2 hours before getting to drive it is beyond me. By the time I was finished haggling with Tony, 4 hours had gone by and I was starting to feel pretty bad and needed my meds. Then my experience with Rene H. began. All the paperwork had to be signed. It was an awful ordeal because she was pressuring me to add on several different insurance policies that I didn't want. I was feeling really bad and needed to get out of there..and like I said it was more than 4 hours by this point so I took on a couple policies just to get out of there. I don't feel ripped off by the car but without a doubt I feel like Tony and Rene took advantage of me. I regret going to Clay Cooley KIA and I won't ever purchase a car from ANY Clay Cooley dealer again. A couple days after the purchase, Jason called to inquire about my car but when I returned his call, he wasn't in and I wanted to leave a message for him but the lady that answered said for me to just call back another time. I did, twice and that lady wouldn't take a message either. I didn't call a forth time. I just got a call that my plates were in and the lady asked me to come by and pick them up. I asked if someone there could put them on for me and she said no. So now, after the initial bad experience, I'll have to bother somebody, possibly a neighbor that I barely know, to put on my plates. It was at this time I asked the lady to resend the email survey because mine had expired. She told me it couldn't be done and that I can go to YELP to rate them. Now, I told her it was going to be a negative review and it didn't seem to click with her that she could have had me discuss my bad experience with someone there before making this public. I didn't get good service from Tony C., Rene H. and the phone ladies. Like I said, I'd give Jason 5 stars...at least he called to checkup...but adding in all the other customer service I can only give them one star and that's being generous. I'm a nice lady that doesn't deserve to be treated this way. I had all my ducks in a row before I went in there. I have excellent credit....I was treated with very little respect and with no regard to the length of time out of my day to make this purchase. I really wish somebody from Clay Cooley would have talked to me about this whole situation. read more

Hmmm, let's first start off with being lied to over the phone. Then when I arrived. They never would answer any of my questions being straight forward while being pushed around and bullied. I would buy a car anywhere else besides there. read more

I am writing you to launch a serious formal complaint about one of your employees, the General Manager at the Clay Cooley Kia location in Irving - Joe Fernandez. I put $5000 down on a 2017 Kia Forte on a Saturday but had to wait to pick it up on Monday since detailing and inspection needed to be finished. When I got home, my husband and I found some discrepancies in the finances. On Monday, December 30, 2019, Hunter the salesman from Saturday texted me that he was running late and to ask for Joe Fernandez, the General Manager. I arrived with my mom to pick up the 2017 Kia Forte S at 10AM. I asked for Joe and I told him I had questions about the finances and I would appreciate his assistance. He directed me and my mom to Tray Taylor's office and I asked if Joe could stay for the meeting because I would appreciate his help. I started the conversation with, "I don't understand how a $13,500 car is costing me $20,000, when I've put $5,000 down." (They had added all kinds of add-ons and warranties I NEVER agreed to.) Joe was texting on his phone and so I politely said, "Sir, I would really appreciate it if you would not be on your phone right now, because I am asking for your help." Joe immediately blew up and started yelling in a manner that left me and my mom shaking and scared. My mom stood up between me and Joe to protect me. He proceeded to yell at me telling me that I "don't have a right to tell him what to do and didn't know who he was" and that he "has a business to run and important things to do." I responded by saying that I understood he had a business to run, because I am the customer and was asking for his help. I told him "I don't appreciate being treated like this and if this is how you are going to treat a customer, I do not want the car anymore and would like my money back." Joe stormed off and Tray let us out of our contract. Because of Joe, I felt unsafe, scared, threatened, disrespected, and belittled. I had every intention of simply working things out that day, but after Joe's outburst, I will never do business with any Clay Cooley establishments ever again. I will continue to let everyone that I talk to know about how I was treated by Joe. I will also be sure to tell others of the misleading fraudulent add-ons and warranties in my paperwork that I never agreed to, upping the price of the car thousands of dollars. The entire sale was shady and dishonest, only to be wrapped up with being yelled at by management after a simple request for him to not be on his phone while I was talking to him. I expect an in person, formal apology from Joe Fernandez to my mother and myself for his outrageous and offensive behavior. I look forward to your reply and a resolution to this issue. I will wait 5 business days before seeking third-party assistance. read more

I just had one of my very bad day with Clay Cooley Kia Irving Clay Cooley IRVING, TX 75062 (972) 659-2204 I called and was transferred to the financial department because I had an issue with them pulling out my credit. After being transferred to that department I had on the line Mr. Stephen the chief of the financial department. As a customer or potential one I believe I have the right to questions when I think I need a better understanding which I could not get based on what he said. And guess what to my biggest surprise being unable to give responses to my questions I decided to hang up on me. I think he needs more customer service training because this is not how to treat people on the phone. This was very unprofessional and I believe this is the reason why you keep having low reviews. I had to call back and him know that he was very rude and unprofessional. You probably need to learn what other are doing to either get customers or maintain them. I am not surprised on the tone of bad reviews you have. I definitely don't recommend this place. read more

I watched as my friend purchased a Kia at this dealership yesterday. The finance agent was harried and unusually concerned that she was doing the work of two since the other finance person was on vacation. Whatever her reasons, she promised that the closing would be a mere formality. That said, she proceeded to try to upsell three different warranty plans. All were clearly turned-down. Eventually, the flurry of paperwork began: "Initial here! Sign here! Don't date it,machine will do that." On and on...for the next twenty minutes. We had already been held-up for over FOUR HOURS waiting to close on this car. My friend had applied on-line, and an understanding as to monthly payment, term and final price was agreed-to with their initial contact. After the flurry of signing and many apologies from the finance lady the deal was done. Later that evening, the contract was reviewed at home. Well: the terms of the agreement were not as originally agreed with 72 months rather than 60 months. Also, the finance rate was about 2 percent higher than originally discussed. Lastly, an additional warranty was in effect. I distinctly heard her state that, "You get this with the car." Unfortunately, that warranty is an additional several hundred dollars. There is much finger-pointing about to begin; however, this dealership's ethics and integrity are now on the line. Please stay tuned! *** Oh, and beware reviews from paid industry sites such as, dealerrater.com. They are paid promotional sites which, in their very dealer sales pitch state: "Gain access to our Positive Review Testimonial Feeds". read more

I am always amazed by the service I receive from this location. The people are so friendly and helpful and I would definitely recommend them to anyone! Exceeded my expectations!! read more

The best car buying experience! Ron Jackson and his team are awesome! Justin and Kathy listened to my request and concerns and delivered! I had gone to Kia Central Plano and Mortiz Kia and treated so poorly that I didn't want to go to another dealer but Justin called me and asked me what I needed and I detailed my needs and explained my frustration with the ill treatment I had received for being a woman. He assured me that I would be treated with respect. I told him exactly what I wanted and what I wanted to pay and they helped make it happen. I would highly recommend them..you won't be sorry!! read more

Only good experiences with their service department. Professional, courteous and on-time. Special mention of Rudy in the service department who provides excellent customer service. read more