I had an amazing experience at Clay Cooley Kia! From the moment I walked in, everyone was friendly, welcoming, and professional. The entire buying process was smooth, transparent, and much less stressful than I expected. A huge thank you to my salesperson, Kimmy. He was knowledgeable, patient, and took the time to answer every question I had. He made sure I found the perfect car for me a 2026 Kia K5 GT-Line with red leather seats and I couldn't be happier with my purchase. He never made me feel pressured and genuinely cared about making sure I was comfortable with every step of the process. The entire team made buying my new car an exciting and enjoyable experience. If you're looking for excellent customer service and a dealership that truly takes care of its customers, I highly recommend Clay Cooley Kia. Be sure to ask for Kimmy, you won't be disappointed! read more

Clay Cooley Kia - 2026 Kia K5 GT-Line w/Red interior - Car Dealers Near Me - Irving, Texas

Besides James Carr being a very professional and stand up guy! This local is by FAR the ABSOLUTE WORST UNPROFESSIONAL place you can get a car. 5 months later - no one knows where my registration sticker is - the clerk that files for all the stickers is ALWAYS out on "Vacation" so NO ONE knows where nothing is. The Manager I might add is INCOMPETENT AF!! Put me on hold for 30 minutes just to go back in a loop to the operator who hate their jobs. So I'm sure they told the "Manager" I was calling again to see where my sticker is AGAIN. When the manager answered he says"I have you on caller ID" great, so you will note that I'm calling every time so no one can answer a simple question of "who has my registration sticker"... If you can sell your cars and have incompetent management that can't answer BASIC questions because this is your job. Then don't sell cars. Yall are so busy twiddling your thumbs and screening calls. I know when I first got my car, they were pissed because I didn't go for all the EXTRA fees and so they couldn't get a high commission off of me. Do a better job than being pushy at this point. Mr. James Carr- you were an absolute sweetheart:) read more

Our salesman Hayden was very helpful very knowledgeable about everything we needed to know about the specific vehicle we were looking for not pushy at all made the sale very easy and smooth for us and the whole team was very fast and friendly would come here again for my next purchase read more

Just got a new kia yesterday. It was an easy experience. Kai K5 GT line 2026, first new car. I came in knowing what I wanted, had a pre approval but they got me a better rate. I wanted a used car but the deal was better on the new car. Left the experience with the monthly payment I intended and the car I wanted. The two guys who helped me felt like my buddies by the time I left, Hayden was the salesmen and Albert was the finance guy. Thanks guys! Ethan read more

Unfortunately, 1-star is as low as it goes, so they get that one by default. Can't tell you about the buying process because we never made it that far. Found a car in their online inventory that looked promising, and requested info. Got a text right back telling me it was available. Set up an appt w/ confirmation message the next morning. While on the way to the dealer, sent a message to ensure that the car we inquired about was still available and told them that was the only car that we were interested in. We were told the car was indeed available and it would be pulled out front and ready to test drive. When we arrived, it was not. Surprise, surprise. The salesman looked it up, and then told us that it had just been taken to another lot. He said he would see if he could get it pulled back over, and walked away. He came back with some grimy looking salesman in a gold chain and shook his head to let us know it was gone. We had already made it clear we were not interested in any other vehicles, but grimy with the perm tried to schmooze us anyway. We obviously weren't having it and he called us rude as we walked away, as if baiting someone into a dealership under false pretenses isn't rude. Waste of time and gas. Proceed at your own risk, but know that the 2017 RAV4 SE in Barcelona red with 77k miles is not available and still posted. Update: Not only is it still up, but the dealership is still responding to inquiries for this car as of now, 10 hours later, saying it is available and asking to make an appointment to come see it . The luring of customers under false pretenses is fraudulent and illegal. read more

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Sales team that I worked with, Braydon and Nallely, were fantastic! Needed some help after the sale by other dept (finance and/or sales mgr) for a paperwork issue. Completely incompetent, actually got hung up on. Zero professionalism after the sale. Again, sales staff that I interacted with were A+++ read more

We purchased a 2026 Kia Sportage SX. From Clay Cooley Kia on Dec. 20, 2025 The MSRP was $36,430. We agreed to $35,250 with the salesman Kaleb and Finance manager Rezwan Ahmed. Line 1 on the contract states $38,925 + $2307.81 sales tax for a total of $41,232.81. They over charged us $3675 over what we agreed to. 38925 - 35250 = $3675 Do not trust finance manager Rezwan Ahmed. He is the person that over charged us. It was getting late and he rushed us through the contract signing without going over the details including cash price or the interest rate. This was my daughters first new vehicle purchase and I was there to help her. I failed her and Mr Ahmed made a fool of me and took advantage of us. People and dealerships like this are what give car salesmen a bad name. read more

Back in 2018, sold me a Mitsubishi Evo ... that CLAIMED no accidents or any replaced parts. Turns out, that was a biggest lie.. also tried to sell me on some extra insurance I declined but ended up seeing charged on my paper work. Went through soooo much just to get it removed. Come 2021, traded in the car to find out there were SO MANY different VINs all over the body of the car. Don't spend hard earned money here, they're so sketchy and untrustworthy read more

My wife and I had an exceptional experience working with Darian Ward. After scheduling an appointment to view a vehicle, we arrived to find it already staged out front, allowing us to transition into a test drive seamlessly. Darian was incredibly attentive to our needs, working diligently to secure a deal that was right for us. We couldn't be happier with our purchase and truly appreciate his professionalism read more

Aden Carpenter is the man! Got me into what I wanted at a great deal! Him and the finance team did an amazing job! I'd recommend them to anyone! Go buy a car from Aden! read more

I would like to give and update as I feel my last review I was WAY too premature on writing and just haven't wanted to even re open this book until my latest visit at Clay Cooley Kia. Where does one begin when speaking about the Clay Cooley Kia? Well let's rewind to April 2024. I took my 2021 Kia telluride in for 80k maintenance and after paying over $1200 fully off my card same day for work done my fate was sealed. They did work on my breaks, alignment and spark plugs and then recalls. 1 was for a sensor under the hood and other was drive shaft. After getting my car back it was riding rough and I mean ROUGH. So I took it back and after MULTIPLE TIMES BACK TO THE DEALERSHIP their "iPad" technicians "couldn't find anything wrong" I paid a insane amount of money trying to fix my car at this dealership. My card not once declined and I even was forced to take out a loan to get the final attempted fix which was to replace the throttle body, which even then I was back and forth to recalibrate it or whatever tinkering they felt like doing that day. In all I was in and out of rental cars for 3 yes 3 months and even had to take a small sedan of theirs to Houston for a close relatives funeral. I drive a vehicle with a third row for a reason. My whole family wasn't able to attend said funeral due to my car sitting on their lot. Anyways finally we got to a point where they didn't know what was wrong, Kia "expert tech" couldn't figure it out, so simply they weren't going to "be able to continue to work on it and I needed to call Kia" even mentioned lemon law. My car wasn't a lemon and was a great vehicle UNTIL I brought it into this dealership. Well after MONTHS YES MONTHS of back and forth with Kia's corporate office in CA I was informed that I wouldn't be receiving any of my money I had paid in back (at that point including loan we were over $3k) OR refunded my payments I had made while my car sat at the dealership and I was in a rental. I made 3 payments while driving a rental. To this day my car high idles and jumps when you let your foot off the break. Fast forward to last week 2/10/26 I get a letter in the mail of course from Clay Cooley mentioning an opportunity to get out of my car or refinance. Which either way I'm interested. I call and speak to Kevin. He sets up an appointment for me for 2/14/26 at 9:30 and says if I'm not able to find a new OR USED car I like the we can just refinance. Went in and ended up with a lady who was nice but looked terrified (we did not catch her name) immediately were talking new cars. Ok fine even though I said multiple times I don't want a new one because of the previous mess I ended up in. Whatever we test drive 2 and my messed up telluride is nicer on the inside and all in all a better vehicle. First one I test drove smelled like something under the hood was burning... ok so I told the lady I didn't want to waste mine or her time and to let me know what they valued my telluride at as I really wasn't trying to waste anyone's time. Ok so she says yeah we can totally do that. Then asks if I wanted to get paper work going which I said again I wanted to know the value of my car and that if I didn't find something I could refinance. She said yeah we can do that if we can't find something. Great filled it out and then she starts talking kias again. Well I wanted to look at some used ones I'd seen online that weren't Kia's and all of asudden we had a problem. They ran my credit and then I was informed that I couldn't go to any other clay cooley dealerships with that hard inquiry and only could shop at the one it was ran at. WTF. No "Hey ma'am I know you said you wanted used and not a Kia so you may want to go to another dealership in the franchise" nada. And then once I turned them down on their ridiculous attempt at getting me to sign on a new car that was going to yes lower my payments by $40 bucks a month but start me over at 5 years minimum I'm informed that refinancing really wasn't an option. Livid doesn't describe how I felt cause yet again I "didn't delay and came to see Clay" and was screwed over. Avoid this company at all cost. I am also am looking to go to the news with my experience and stack of documents because HOW. HOW CAN YOU TREAT PEOPLE THIS WAY!!??? Google wouldn't let me continue typing so here I am on Yelp letting the world know!! I've worked my tail off to get my credit right and was done so dirty yesterday that I'm BESIDE MYSELF with how much info was withheld starting with the not mentioning I couldn't go to any other Clay Cooley dealership even though from the moment I spoke with Kevin on the phone I mentioned used OR refinance. And let me tell you how once I said I just wanted to refinance everyone stopped moving LOL. That letter that was sent to me y'all was straight up false advertising and deceptive practice that now only I am going to be feeling the effects of for the next two years. read more

Well it's now 2026 and I finally traded in our 2022 Niro Hybrid for a 2026 Sportage Hybrid and I really thought things would go real easy and honest and upfront as getting my Niro serviced at this dealership, also I thought things would be like how they advertised on TV. Let me start from the beginning so you all don't miss a thing. Clay Cooley's Sales personnel are great especially our salesperson ( Braydon Sorensen). He is well educated in about everything Kia for one thing, which is always nice so you get to hear about all the extras about the vehicles. Although we didn't really get to know the sales management, they to appeared to be on par just as Mr. Sorensen was. So sales department is top notch and conducted themselves just as the service department has always treated us. Absolutely no complaints about the sales department. Now we get to the finance department and one Mr. Marcel Yanto. In a 1 to 10 rating 10 being the worst, he rates up around 20. He conducts business like how a con man plays the three shell game (slide of hand). It starts with this extremely long wait just to get in to see him. Now I know a little about this routine, it is designed to get you feeling the need to hurry and get this over with cause your so tired of waiting. It is done so the customer won't dwell on having to see and read everything before they sign it. It gives the finance people a chance to slide things by without ever showing the customer what they are actually signing. Now having everything done electronically also sets up the customer for more slide of hand stuff. If you ever done any signing of documents electronically you know you have to get your signature added to the electronic document before you start actually using it to sign the documents, and this is what we thought we were doing only to find out we were actually signing documents without ever seeing them. He was having us sign documents without actually showing us the complete documents stating that he would fill out most of them later after we were all done in so not to keep us waiting there any longer then needed. We were real fools for trusting him to do the right thing, and because of the rest of the dealership has always been so upfront and honest with us Mr. Yanto took us for thousands of dollars. And their Family Guarantee is only good if you can actually get a hold of anyone to help you. We got so fixated on canceling Ally VSC and Ally Maintenance (it costed $5100.00), we never got around to even looking at all the documents we had signed blindly. To start with we didn't get a copy of all the documents we signed, all we got were the Vehicle Buyers order and the Ally paper work along with a bunch of paper work stating our rights and stuff like that. No copies of any of the power of attorney stuff (there were like three as I remember being told we had signed that he would fill out later again to save us time. Also although almost everyone thanked me for my service to the country it was never added to the deal for an extra $500.00 off the price of the vehicle as it states in the about Clay Cooley paper work. We never got the window sticker like you almost always are offered it, and I know why now. Because of the Cooley advertisement of paying what's on the sticker and adds stating of so much off the sticker price. I saw the window sticker for the Sportage we purchased and it said including freight and handling it was just over 34 thousand, but when I see the price on the "Vehicle Buyer's Order " it stated it was in the 36 thousand neighborhood including freight and handling. So right there is $2500.00 in the slid of hand game. Final thoughts is I can't trust anything this dealership does and if at all possible I will never ever even drive my vehicle on any of their car lots ever again. I realize the mistakes I made in trusting that this Clay Cooley Dealership would conduct business as they say they do, and I should have demanded to see the documents we were signing. For this I guess it's on me and they owe me nothing, but keep in mind this is most definitely a "Buyer Beware Dealership" and is not to be trusted to do the right thing, it's on you. See them first, see them last, but do not let your guard down. Good Luck. read more

I purchased a used Kia Forte on 8 February 2025, in active duty Army going on 19 years and had just previously returned from an overseas deployment. On my way back from purchasing the car I stopped to let some air out of the tires because the PSI was almost at the max, I noticed the damage to the rims on the passenger side and focused I would address it to the dealership the following Monday since my kids where waiting on me at home. I've reached out to them twice already and keep being told there's nothing they can do, the manager even said that it was considered in the pricing but it was never brought up or shown to me prior to the purchase. This is obvious physical damage that is on the car that the dealership did not disclose. read more

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Was told car was available and come on by. Arrived and they said it has been sold. Wasted an hour of my day to get there.

Had a great experience buying my Kia K4 GT-Line from Kia Clay Cooley. The car is amazing and the whole process was smooth. Big thanks to Darrian Ward -- he was professional, helpful, and made everything easy without pressure. Really appreciate the support and would recommend asking for him if you're shopping here! read more

It's not a coincidence this place has low reviews. I paid for a tire rotation that was not done. The reason I know it was not done is because the tire I replaced from getting a flat was still in the same spot. They told me nothing at the dealership. I only realized it when I got home. They gave me the run around when I asked them for a refund on a tire rotation that was not done. They try to sell you unnecessary repairs like changing the spark plugs at 60,000 miles. The manual says 96,000 miles is when the spark plugs need to be replaced. Don't go here unless you want to waste hundreds of dollars. read more

Ongoing Speaker Issues & Poor Customer Service I purchased a Kia Telluride from Clay Cooley Kia of Irving on December 14, 2024. Within two weeks, the rear speaker sounded blown. I've taken the car in three times--each time, they say it's fixed, but each time, it blows again within minutes of driving off. The process of getting parts and scheduling service is disjointed and frustrating. The sales manager, Rene G., even told me that if I wasn't happy, I should "try a different Kia dealership." Not the response you want after spending thousands on a new vehicle. If they don't fix this, this will be my last Kia and my last time doing business with Clay Cooley. read more

I would give 0 stars if I could. Be Extremely careful if you buy a car from this dealership. They are very dishonest, will bait and switch you and they do Everything they can to take advantage of you. Make sure that you check everything 3 times as they will slip warrenties into the sale price of your car and you don't see it. Dealing with Clay Cooley Kia has been the most frustrating, exhausting and worst buying experiences me and my son have ever had - and I have bought numerous cars in the past. I would advise you to go to Anyother car dealership than Clay Cooley. read more

If I could leave zero stars I would. I came in to have a recall on my car fixed. Instead of making me aware that they had to order a part, and I would need to make another appointment to get it fixed, my advisor Christian texted me and said "wrapping up work on the recall." As though they actually DID anything. I understand parts can be faulty (the issue of today), but it is the responsibility of the advisor to communicate this information. There was no communication whatsoever. On top of NOT fixing the ONE thing I came in for, they tried to get me to do "immediate recommended maintenance" that would cost around $750. I will not be returning to this location. This location is not particularly close to my home, so I wasted about four hours for them to only try overcharge for services I don't want and not do the one service I did want. read more

Clay Cooley Kia - The text messages from my "advisor" at Clay Cooley Kia in Irving - Car Dealers Near Me - Irving, Texas

Terrible service advisors. Been dealing with them over a month now with my 2023 Kia Sportage. They do not keep you updated and when you call for an update you're put on hold for a long time just to get told they are unavailable and the receptionist will tell you they will send them an email for them to reach out to you. Was offered several times a loaner vehicle, sent over all the paperwork and then told nothing is available. I'm extremely frustrated. Understandable that the car is under warranty and should have taken time, but they keep giving me the same lame excuse that they are waiting on the "Kia Engineers" approval. It been a nightmare and is affecting me financially as well as emotionally. read more

This place is terrifying. I was here to buy a Kia soul and was met with a very nice man. I was almost sold on the car when another car salesman came up behind up and tried to take over the deal! I tried to tell him I already have a salesperson who was doing phenomenal and already had a car picked out. But this man told me my choice is car was "sketchy" and the horn wasn't loud enough for me. He then proceeded to sell me on his car with a "large" horn and told me I could tug on it if I'd like. I thought this was very unprofessional and feel uncomfortable due to the fact that I don't think he was talking about a car horn. When I denied his advances he then held me against the kia soul that I had picked out and farted on me so loud that I believed it was a shart. There was the most obscene smell and visible brown markings in his pants when he walked away. I will not return to this location. read more

One of the worse places to buy your car, they are gonna take a whole year to send your contract by EMAIL!!!! And if you go back and ask for it they gonna give you hella attitude since you making them work, will never buy again from them! read more

First time going through the car buying process at a dealership. Dez made the entire process smooth and easy from start to finish. He was patient, kind, listened well to what we were looking for and heard any concerns we had. Also, he wasn't over the top sales-y which was a breath of fresh air. We purchased a 2024 Telluride at MSRP and couldn't have been happier. Would highly recommend using Dez, truly a 12/10 experience. read more

I came in to Clay Cooley Kia to bring my 2021 Kia Sorento that we just bought from them last year (the third one from them!) so I am a loyal customer, anyway, when we bought the car from CC, we asked several times to verify the extra warranty I paid a lot for and told it was good for several years and was a bumper to bumper by the finance guy, that ended up not covering anything. And that wasn't all he did! He did us worse than that, that is a different story. Then, the worst part was how we were treated by Christian, "my adviser", right. He talked down to us and kept saying "we should have charged you more than we did". He said that several times. That really made me mad. They were supposed to be verifying the warranty, but, instead, they completed a 152.00 oil change with a tire rotation, which we thought was covered under the warranty, and only one thing we asked them to do. Gave me a list of stuff, which I declined all. This was the worst customer service I have had! read more

Really bad management team, 3 months and still waiting for my warranties cancelation money. Go to any other kia dealership read more

i regret buying a kia, my car is making a break noise and i have brought it in twice and they keep telling me is normal but the squeaky noise when i brake still there. last time i asked for new windshield wipers, they just ignore my request. poor customer service, they contacted me asking for my email, gave it to them then they ghosted me. do yourselves a favor and avoid kias and clay cooley in irving, TX. read more

I had my vehicle towed to Clay Cooley Kia for some simple repairs earlier this year and was assigned to Jesica Lopez. I got an email requesting I review and approve options for repairs. I approved some of the work, but not the full recommended list of work. I discussed potentially trading in the vehicle and spoke with someone who said he would provide me with a trade-in offer. I never received the offer. The last contact I received from Jesica was a call asking if I wanted to move forward with the additional recommended repairs that I hadn't previously approved, or trade in the car as-is. I never heard back from the man they told me would give me a quote for the car. I had approved work to be done on it, but no work was ever completed. After not hearing anything from them for months, I called to check the status of my vehicle. Jesica said they didn't know where my car was, but she said they'd try to locate it and would call me back. I had absolutely zero notice or warning my car would be removed from their service center to an unknown location. I now own a car that was possibly sold for parts and no longer exists. I placed multiple calls (15-20 times over the course of several weeks) to the dealership with promises of a call back. Nobody can find my car and nobody is calling me back. Now when I call the service department I can't get anyone to answer unless I call from a different phone number so it seems they're screening my calls. My case was assigned to a new person, Dawson, who is still not helping me locate the vehicle. Clay Cooley seems to have no desire to make this right, and I am out thousands of dollars. This has been an unimaginably horrible experience, and I recommend staying far away from Clay Cooley Kia in Irving! read more

Bought a used car in April & in October had to put $2000.00 into it. Front wheel bearings, CV shaftS, exhaust leak & rear shocks bad. So Caution when buying used Car from Cooley. read more

Still have not received my contract, James was the one that sold me the car and has been ignoring my messages asking for the contract.

Communicated with a sales person via text and email, confirmed the final price, then made the hour long drive there. When I arrived, he told me he had made a $8,000 mistake with the price, and then was surprised that we didn't want to take him when he made a 20% mistake. Don't trust them. read more

my kia has hundreds of thousands of miles, i use to travel to work daily i love kia open a location in haslet please

Never deal with this dealership!!! Terrible service and complete disrespect for their customers!! I bought a car from this dealership and after 6 months my leather driver's seat burst at 8000 mileage, I came for advice and help as the car is new and I thought it would be easy for me to change this area but the dealer said that I have to pay for it (as it's not a defect in the seat but an impact on it, which was expected, because they work like scammers they want to absolve themselves of responsibility for the poor quality to make me pay for it) the bill for a crack in the seat is 2500 $ which I have to pay out of my own pocket if you are considering buying a car from this horrible dealership then think about not having the same problems that I have with them read more

Borderline fraud and theft. Don't go here unless you want to get mugged. My wife and I have never felt so disrespected and lied to by a bunch of adults. From my pre-approval to their finance department throwing numbers at us that were insane... after about 20 minutes of them trying to explain how financing works we just got fed up and angered by the process we got up and left. The numbers I got from my financing was about half of what they were trying to sell us as what it truly was going to be. The very next night we purchased an Atlas from Lewisville Volkswagen. So glad we did. Half the cost and such a better product. Screw you Clay Cooley Kia. I don't usually write reviews but I felt compelled to maybe help someone even considering going there to find another dealership. Worst experince ever. read more

Took my Kia here after getting serviced a couple times at Firestone. My car still continued to have issues after having a few repairs done. Kia was very responsive and helpful at first, although I felt misled and deceived on what they recommended I needed (a new alternator) which was priced at $750 with parts and labor. After refusing to proceed with the service I was also deceived into other hidden fees from the diagnostic that the representative was unsure of how to take off. She did not mention anything until I did. This type of deception of wrongfully needed parts, labor, and hidden fees urges other customers to get a second opinion. I took my car back to Firestone they replaced the crank shaft sensor claimed I did not need a new alternator and they didn't charge me for their mistake. read more

I had a very positive experience at Clay Cooley Kia. My salesman, Stephen Samuel was professional and knowledgeable. The Sales Manager, Stu made the negotiations stress free. A real pro. Loving my 2021 Kia K5 GT read more

Clay Cooley Kia - Car Dealers Near Me - Irving, Texas

This is for the service center. Dropped off my sons car due to the under carriage coming loose asked for a quote to fix and possible oil change. They agreed to call back and let us know the price for BOTH. My husband left his number and asked they call him. Hours later they texted my son the price to fix the piece under the car. My husband called and asked for the price to do both oil change and the fix and he said we did the oil change already and it'll be $90 -$120. So they did it without permission and couldn't even tell us the actual price. Won't be coming back here for anything. read more

I purchased a 2025 Kia Sportage on Saturday, September 14, 2024 from Clay Cooley and decided on September 16, 2024 that I didn't want to have a monthly payment of $773 so we brought the car back to the dealership and we were going to leave it there. However Sal Eljada in Finance then called us to the back and said a friend of his at Capital One Auto Finance agreed to lower the APR (which was still a little high considering I had a preapproval from Navy Federal with a much lower APR) to 9.15% which would bring our monthly payment down to $731, so we signed a new agreement showing the change....still a little high but we agreed. Then the time came for Capital One to set up my account, and they still showed my monthly payment of $773 with a 10.94% APR and will not change it, until the dealership send them the necessary paperwork to do so. Now I am getting the runaround at the dealership trying to get this situation resolved before my first payment is due and I am feeling pushed aside as I have gone to the dealership 4 times already with no resolve. No one even bothered to tell me the finance person that hustled me no longer works there, which says a lot! People are coming out to "assist" me, keep taking my paperwork to the back and leaving me to wait a long time up front, saying they will send the info to Capital One but still nothing. They even took my original agreement and didn't give it back, thank goodness Capital One still has it on file. Not sure what kind of shady business is happening here at Clay Cooley, but I want no parts of it!! I have purchased several new cars over time, and never have I ever experienced this type of service!! I NO LONGER WANT THIS CAR AS I FEEL I HAVE BEEN SCAMMED! I AM TRYING TO WORK THIS OUT PRIOR TO GETTING LEGAL INVOLVED AS I DO NOT WANT TO DO BUSINESS WITH A COMPANY WHO DOES NOT VALUE ME AS A CUSTOMER AND IS BEING SHADY WITH RESPONSES AND ACTION!! When I was purchasing the car, a lot of energy and attention was given to make sure the deal was made, now I can hardly get anyone to speak with me! Someone need to contact me ASAP and not the same people coming out of finance to "help" me! I WAS TOLD BY JIM IN FINANCING THAT HE WOULD CALL ME ON MONDAY 10/21 WHEN I SHOWED UP AT THE DEALERSHIP FOR THE 3RD TIME, NO CALL. I WENT BACK UP THERE TODAY 10/23 SPOKE WITH JIM AGAIN, HE "PROMISED" ME HE WOULD GIVE ME A CALL WITH AN UPDATE AT 6PM, STILL NO CALL! A very unhappy customer! read more

The service department SUCKS. 2nd day in a row trying to get someone on the line for a battery replacement. They put me on hold yesterday, I waiting 15 minutes on hold for the line to be disconnected. Today's the same deal! 2nd call today and both times the line is being disconnected. Just relocated from Arizona, and Tempe Kia would never do this! read more

Shady. Sales managers are inconsistent, poor communication and not professional. They don't listen they just want your money and will try to spin it anyway into their favor. The go back on prior agreements and mislead me when ordering a car. Wasted 2 months of my time then decide to upcharge me and not accept my trade for the value they agreed to when I ordered the car. They do not abide by their advertising of prices. They are posted simply to bait you. If you want your emotions and money played with, then go here. read more

This review is specifically for Christian Elizondo, Asst. Service Manager @ Clay Cooley Kia. My 2018 Sorento was having engine problems, and Christian was a class act from start to finish. I needed to drop off the vehicle after the service department was closed - not a problem. I had questions about recalls related to engine issues. He patiently explained the process for evaluating the vehicle and coordinating with Kia Corporate. In a world where old school notions of customer service seem to have fallen by the wayside, Christian's top-notch communication skills and good manners are a breath of fresh air. (Turns out my vehicle was not under warranty for the repair, and as hard as that was to deal with, Christian did a fine job of laying out the details and options. It really was a less stressful situation having a pleasant, professional person on the other end of the phone.) PROPS to Christian for being one of the good guys. read more