Greatest car buying experience I ever had and it was Fun at the same time. Darrius Whittington is the man with the plan read more

Clay Cooley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Irving, Texas

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Had a great customer service with Mauricio , he meet all my needs plus more.I am very happy with my 2026 Rubicon

I did not purchase a vehicle, so this review concerns only my interaction with sales management. I contacted Clay Cooley CDJR Dallas about an approximately $25,000 used F-150 and submitted a detailed set of pre-purchase questions. I recognize that my original request was longer than average and that some mechanical checks were better left to an independent inspection. Instead of simply identifying which existing records could be provided and which items should wait, General Sales Manager Evan Epstein described my request as "a bit over the top" and wrote, "It is a 2018 Ford, not a Lamborghini," while encouraging me to visit first. To be fair, he said the dealership would eventually work on obtaining the information, but the tone caused me to withdraw. His subsequent response called the remark "purely in jest" and characterized my questions as "multiple pages of an AI generated list of queries." That reinforced rather than resolved my concern. At this price point, I expect reasonable due diligence to be addressed professionally and without belittling commentary. I cannot comment on the vehicle itself or the service department, but this sales-management experience caused the dealership to lose my business. read more

After trying to get a new key from a company here in Arlington, I learned that they were unable to do so because the car is MISSING the BYPASS MODULE, which is required to program the key. DID CLAY COOLEY remove the module to ensure that the new owner would have to return to them to purchase a spare key??? Very suspicious. If you buy a preowned car from them, INSIST (in writing) that they provide a spare key. read more

My experience with Clay Cooley Jeep in Irving was the worst vehicle purchasing experience I've ever had. Before visiting the dealership, I negotiated the price and completed the financing application. I told him I was in the middle of a move, needed to turn in the moving truck the next morning. I wanted everything handled beforehand, so I could show up, take the vehicle, and leave. Instead, we sat there over an hour waiting before anything happened. Our salesperson didn't know where the vehicle was, and couldn't find the keys. Then he found the vehicle, but had the wrong keys. Once he finally located the correct vehicle and keys, it had no fuel. When he brought it up for a test drive, the check engine light was on. He ran inside to get assistance, and they told us it was fine and it's because it was out of gas, and would go off in a little while. After the test drive, we returned and waited some more. We were eventually taken to the service department, where the finance manager would not provide anything in writing regarding the check engine light. Instead, he told us we could trust him because everyone there knew him. He spent much of the conversation complaining about being at work late. When we finally reached the finance office two hours later, the finance rep also complained about being there late. She said she had no idea why we had been waiting so long because everything was ready to go when we arrived. She told me all the loan and purchase paperwork would be emailed to me. After signing, I was told to find someone to install the temporary plates. The place was empty except for one employee at the front desk, playing a game on his phone. We had to get his attention and he never even looked up while helping us. He attempted to install the plates one-handed while still playing the game on his phone. My husband actually offered to hold the phone for him. He handed me a key and I also asked about the second one. I was told I would have to come back another day because it was locked in a room that only a manager could access. Didn't even consider where I live and that it might not be convenient for me to go back there. He went inside and locked the door and left us out there. Then, it wouldn't start - the battery was dead. We had to knock on the windows and wave to get the guy's attention to come back out. We decided to leave the truck at the dealership and were told it would be fixed on Monday. The next day (Sunday), I decided I didn't want a broken brand new vehicle, and I really didn't want to give that place my business. I never took delivery, but even if I had, Clay Cooley has a three day money back guarantee, so I could get out of it. Monday morning, I texted my salesperson and told him I wanted to cancel the transaction. He asked how I had paid the down payment. I told him it was by credit card and requested written confirmation that the deal had been canceled. He never responded. I also never received any of the loan or purchase paperwork via email (checked spam too). After hours with no response, I emailed the finance rep. She informed me that the transaction had been canceled but could not provide anything to confirm. She told me the pending refund on my credit card should be good enough and suggested that I call the bank. I didn't even know who the bank was at this point, because I never got the loan paperwork. After asking for it again I finally did, so I figured out who the bank was and called. They had no record of a cancellation but said it could take a few days to appear. Frustrated, I again requested written confirmation from the finance rep. Instead of providing it, she told me I'd I wasn't happy with her service, I should contact the sales manager. I wanted everything documented in writing, so I asked for the manager's email address - never got a response. THEN I texted sales manager (Todd) and asked for assistance - crickets. The following day he replied he had a family emergency and would follow up the next day. At that point I was prepared to just let it go and hope for the best. However, I kept receiving emails requesting proof of insurance for a vehicle, and I was getting emails from SiriusXM that a trial had been activated. Concerned that the cancellation had not actually been processed, I contacted Todd again for help. All I got was "stop texting me." I was never rude or aggressive, and I contacted employees during normal business hours. When it comes to dealerships, I do everything in writing, so I have all the emails and texts to back this up. I knew Clay Cooley had a poor reputation, but they beat the price of a vehicle I found in Houston. So I took a chance, hoping they could at least deliver a running vehicle, and I could get in and out and deal with them as little as possible. Apparently not. Avoid Clay Cooley at all costs! read more

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Arrived early and didn't have to wait until my actual appointment, they took me in early. It took about a little over an hour which was cool. My service advisor was very professional Adrian Rodriguez. read more

I trust them with all my vehicle maintenance because they do a fantastic job from their initial greeting until they hands me the fob with a smile to tell me the service is completed, pointing at my ready vehicle, freshly washed. Great service! read more

I was looking to buy a new car I went here and the sales person was rude. I went inside did the application waited and waited and I'm sorry, but I'm not sitting and waiting somewhere where it takes three or four hours to buy a car that's absolutely insane, but it was the worst experience of my life as far as buying a car and I did not buy one from them and I will not be buying one from them. read more

Fast service, tech explained everything my car needed. She also showed me pictures of the filter needing to be changed.

DO NOT TRUST them !!!!!!! If you are purchasing a car they will promise you they are going to fix things that need to be fixed on the car, push you to sing and get everything with the bank done but guess what , they won't do it!!!!!! They won't let you change it even though they have a 7 days policy to exchange but what they don't tell you it once they make you sign with the bank you are not able to exchange it unless you do a trade in! read more

One and a half stars is undeserved, unearned. Cargurus ad selling an SUV I once owned until it got hit a few months back. My mom loved it, wants one. Finally decided to get her one. 2 a.m. web searching. Who knew dealerships have people up to receive our queries? I was overly specific. No bait n switch. I have cash, no need to talk to finance. Only reply if you have that particular car, and it's ready to leave with me. No junk dealer ads or upsale. They texted me in the a.m. to come out and see it, assuring me it was ready to go. I said I'd give them.an additional hour and get coffee. I got there, didn't see the truck out front. Went in, they took my license. Waiting.... waiting. I see my sales agent talking to a suit. Finally I head for the door, SM approaches. He asked if there was an issue. I said yes, no car. He said it was in the service dept. I said my early abundant text specified to not contact me unless they had that car ready to leave. Wasted my time. Pure bait and switch. I will never shop them first, or shop them last, Clay Cooley dealerships can kiss my .... grits. They couldn't give me a car with a bag of miney in the trunk. All those advertising $$$ spent getting customers to be familiar with your brand backfires if when we show up, your sales team screws up selling the gyad d@mned car. I ended up at Kia of Frisco. They had the same Nissan my mom wanted, newer year, but exact color. When I got there, it was up front, running, and cool when I got in. No dealer ads. No pushy salesman. No need for a cadre of high pressure closers. Odis was funny, kind, honest, thorough, professional, and was able to close without one back or forth. Best deal forward from the start. Need a headache? Go to Clay Cooley. Need a car? Anywhere else. read more

Very satisfied with the whole experience. Took my vehicle for service and they made sure I had all my questions answered, and the best repair options they were very knowledgeable and helpful and made sure I had a transportation all the time. Highly recommend read more

Clay Cooley Chrysler Jeep Dodge Ram - Vehicle loaner from service department - Car Dealers Near Me - Irving, Texas

Great service and will Work with you on a great deal. Just impeccable all around. Would recommend them 100% read more

Misty and Clay Cooley is a great service rep. She's always taking care of me when I go in there.

Hello, my name is Shernika Moore. "I had an excellent experience purchasing my vehicle from "Andy" at Clay Cooley. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained the pricing clearly, and never made me feel pressured to make a decision. The financing process was quick and smooth, and they even offered a fair value for my trade-in. I Highly recommend asking for, "Andy" if you are in the market for a car!" Last but not least, the finance manager and they other young man who help me with the signing of all paperwork was awesome as well. I can't remember their names but I had a smooth and wonderful experience. Keep up the great work guys. read more

Thanks to Mauricio, the process went extremely smooth and fast. He definitely took care of us and made sure we got the car we wanted without pressuring us. I advise you to go to Mauricio if you want a smooth ride. read more

Had new windshield installed for 4x less than if I did it with safelite. Very happy with the experience. Although it's no OEM. Nor gorilla glass as I had. Now the bad. Don't pay for gorilla glass. I had it and Corning and mopar will not honor their 24 month warranty. They find a way to get out of it. $2000 option they screwed me out of. Just google that and you'll see. read more

Buying a car can be a pain and I can see why people give bad reviews but my experience was great. I dealt with Juan Martinez and he was great with communication and everything that we agreed on he made better. When buying a vehicle you have to be prepared and I was and made the process easy. read more

Would leave 0 stars if that was possible. If you're going to insult customers, at least have the back bone to do it to their face. The entire time I was trying to discuss all the details, the sales person kept walking back and forth between the manager and I to repeat what each of us were saying. Every time they were talking, they would be laughing obnoxiously and the manager would make insults/jokes towards me as if I wasn't 10 feet away. It was clear the manager was too lazy to talk to me himself and do any actual work to make a deal happen. Glad to not have made a deal with them. read more

DO NOT AND I REPEAT DO NOT SHOP HERE if i could give 0 stars i would this place is undeserving of any review above 0 the only good salesman who was kind and did their job correctly was john any other was pushy insulting and didn't care about what i like even though i am the customer they were just trying to get rid of inventory and force a car onto they are very unprofessional and they are bad at detailing both cars they showed me smelled like weed and they were holding my license hostage and were basically refusing to give it back read more

Ruben was GREAT! His customer service and care from start to finish was amazing. He took time to find the deal I wanted and didn't make me feel uncomfortable. If you're in need of a vehicle, go see Ruben! You won't be disappointed! Thanks Ruben! I appreciate you. read more

Clay Cooley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Irving, Texas

Service staff was very friendly. I received updates on my vehicle. It was returned very promptly. Shuttle staff was excellent. Much better experience than at nearby dealerships. read more

Friendly staff and attentive service. A plus, I worked in the small conference room in the lobby while my car got an oil change.

Easy to deal with. Facilities are clean. Well organized. Great communication. Fast service. Very thorough. read more

Clay Cooley Chrysler Jeep Dodge Ram - 2025 RAM 3500 Lone Star. - Car Dealers Near Me - Irving, Texas

I hate leaving this review but feel like I'm left with no other option. Dropped my truck off for a general service, $178, and to investigate a rear leaking window on Saturday the 25th of January. Called to follow up on Wednesday the 28th and was told my truck still hadn't been seen by a tech but would be seen on Thursday the 29th. So, I gave them the benefit of the doubt and waited to hear back on Friday but didn't get that call. Knowing what I would hear I called with an hour left in the day to find out my truck still hadn't been seen and would be looked at on Monday February 3rd. What happened to it would be looked at on the 29th? And can I trust this... How is it my truck has been at the shop for a week and it still hasn't been looked at or even serviced when I was told it would only take 3 days unless something major was found? So here I am out over $150 taking Ubers for work all week and the dealership couldn't care less. What makes this even worse is I've had all my services done here for the last 4 years. Remember when you're buying your next car to consider what service you will get once you drive off the lot... I guess the fault is on myself a bit... as this place only has 1.5 star rating. Learned my lesson. P.S. My truck was also left outside in the rain knowing it had a leak. It was moved in after I called and kindly reminded them of the issue. read more

The one star is because Mopar owns the oil/filter required for the Jeep Renegade and it's product is not shared with any place that does oil changes... NONE OF THEM. It's always required to go to the dealership. This takes hours for the wait and the price is significantly higher than other places would charge. If I'd known that I can't even get an air filter off the shelf and replace it myself I'd have skipped the Renegade. If you're looking at the 1.3l turbo renegade think again. It's not worth it. read more

Misti has been awesome. Keeping me informed, and just overall professionalism. She has gained my trust. read more

I am on my 2nd charger from Clay Cooley and I love this dealership. I've always had smooth experiences, even when I'm going in for services. Misty Fiedler is great and so helpful every time! read more

My husband and I have been coming to this location here in Irving for YEARS for oil change, repairs, etc We have purchased 2 vehicles from here as well. We have always been treated well and with respect! never had an issue with ANYTHING, management or staff! We will never go to another Clay Cooley! read more

Service was amazing cleaned my car and topped off all fluids and had my multi point inspection to me super quick amazing service would come again read more

Come see Clay...for lies and insults! Waste of time and money. The only people I worked with that didn't lie to me were Kyle and Chris in sales. I've bought and sold 7 cars/trucks in the last decade and this was easily the worst experience out of them all. I chose this dealership because I had family that worked there, and I hoped I could skip the usual time wasted at a dealership. I was so incredibly wrong. The first transaction seemed like it was going to be smooth. As I drove away in this new-to-me truck I was promised I would have a warranty agreement sent to me within 24 hours. 24 hours turned to 48, which then turned to 72. I called multiple times and left multiple messages with reception, who assured me the financial member handling my transaction would be in touch. I even came back to the dealership in person, only to be told the financial member was too busy to help me. At the 72 hour mark he finally had time to speak with me and told me there was no warranty available. I was referred to GOOGLE to help find an extended warranty. I then spoke with the sales manager, who stated the financial staff was wrong and there would be no problem getting me a warranty. I spent the next week checking frequently with the manager for updates to no avail. In this time the check engine light came on and I would get a diagnosis from a mechanic that the transmission would need serious repair. Sales and used car management thought the best option would be to put me in a different vehicle, potentially even a new one for the SAME PAYMENT. I didn't see how it would be possible but entertained them anyway. Another week would be wasted in pursuit of a deal that could never be made. Fake deals would be proposed at unattainable interest rates alongside many test drives of trucks I would never own. At the conclusion of this utter waste of my time and money was a shouting match with the management team who outright called me a liar. Come see clay! Only if you want thousand of dollars taken, to be insulted and have your time wasted! I eventually drive off in a truck that is minimally acceptable, and not what I wanted in many capacities. I lost more than $5000 making this deal and wasted 3 weeks of my life. Go anywhere else. read more

My $75 locking lug nuts are gone after tire rotation at Clay Cooley in Irving. Stolen. Several months ago I had my tires rotated at Clay Cooley, I did not notice my locking lugs nuts were missing until today when I was filling up my tires with air. The lugs are not something you normally look at. This wasn't a mistake, it was theft. I know it was theft because both of the special fittings used to remove the locking lugs are also missing. If you use Clay Cooley service center, be sure to check your vehicle carefully for missing items when picking it up. I'd take photos with a time stamp of everything on your vehicle before dropping it off. read more

I just purchased a vehicle from there 2 weeks ago and was issued a 7 day temp tag and was told something was wrong with the temp tag machine. Issued another 7 day tag and come to find out there is an issue with the title. I WILL NEVER PURCHASE A VEHICLE FROM THIS DEALERSHIP AGAIN. read more

I went to service after reviewing a coupon which I now realize why they are giving coupons to offset their poor quality of work and service they do not provide. Over inflated oil change with bait and switch promotions that are not promotions. The service director was no help and the "advisor" who was a kid I had to follow up with. Oh and they didn't even put a next change sticker in my Jeep so when I asked they put this in there. Save your time and go to any place other than Clay Cooley. Subpar at best. read more

Clay Cooley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Irving, Texas

Paid $45,000 for a truck. They didn't replace any of the air filters or windshield wipers. Not only that, they reset my oil maintenance light in my vehicle before I bought it which led me to think it had recently had an oil change, After 2 months of driving the truck I checked the oil only to find out the dipstick had hardly any on it. Absolutely ridiculous. Salesman are wayyyy too pushy. The finance department has to be the worst thing there. They sold me a warranty when I specifically said I do not want it. That warranty was $4000. I tried for weeks to contact someone in the finance department. Left many voicemails but never once got someone to answer the phone or call me back. I had to drive an hour to the dealer just to sign a paper to cancel that warranty which the salesman originally told me I could do it over the phone. Since then it's been about 2 months and the warranty still hasn't been cancelled and i'm still paying for it on my loan. Once again i've tried calling the finance department multiple times and not a single person has EVER answered. Genuinely the WORST dealership I have ever dealt with. The people there are actually stupid and I don't understand how they keep their job. read more

Clay Cooley Chrysler Jeep Dodge Ram - This is the condition they sold the truck to me in. - Car Dealers Near Me - Irving, Texas

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I bought a Wagoneer used from Clay Cooley Jeep in Irving. The vehicle was purchased on a rainy night and we couldn't see the true condition of the paint that well. They quickly washed it that night when we purchased it and I informed them it was still dirty. The sales person Frania acknowledge the cleaning crew missed a lot of areas and we could bring it back when we could. They missed simple items like soda syrup in the cup holders and sticky stuff that was in the exterior of the paint. It looked like tree sap and that's very difficult to remove from paint. When we brought it back they resulted to the same basic wash and after waiting for 3 hours the car came back almost in the same condition. The sales agent got upset then with her detailing crew and took it back for the 2nd time. When she brought it back the car was scratched even worse! Of course the sales manager was unavailable and she advised he would hopefully approved to have the car actually detailed to remove the swirls and scratches they caused. After waiting days, I followed up just for her, they decided not to cover it. Their negligence damaged my car after I purchased it and they should 100% be responsible. At the very least at least they could have actually detailed the car and done paint correction. I had to go back there to the detailing section just for the manager there to tell me the sales people will lie through their teeth for a sale. He even admitted they were just washing the car after the sales agent said they were "buffing and detailing" the car. I had to take this to a professional to get corrected and they have provided me with more evidence that the dealership caused more damage! There are very poor paint spots on the car they tried to correct and made it worse. Shame on this business for taking advantage for hard working families and only caring about profits. Stay away and don't buy here. read more

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Bought a vehicle from clay cooley dodge Irving. They sell you on the service available behind the dealership, send emails with great deals,so I call and schedule an oil change for 50% off. I pull into the Speedy oil change lane. They need to remove that sign, I was told it would be a 2.5 hour wait and that scheduling an appointment is only to drop off vehicle. Well they should say that when scheduling rather than having customers that drive out of their way for service. I could easily go to a quick oil change and pay full price which I did and have no problem doing that. 3 stars is for their gentleman in the parts area where I purchased a replacement part, he was great But CC , tell your service department when scheduling with customers to relay the true situation. read more

Man I wish I knew about them before hand just bought a car with them last week. Tried to start my car this morning and the car just went completely dead. No power at all. Got on the phone with my salesman & he just wasn't no help. Got into contact with Carlos Sanchez the manger & waiting on them to come pick up my car to fix it. I pray they won't keep me waiting all day & fix this issue right away! This is my first time buying a car from a dealership and so far not a good experience. read more

I would run for the hills when dealing with these salesmen here at Clay Cooley Dodge in Irving. I got the whole bait and switch and then they tell me I am in the wrong. No salesman needs to be promising customers they can get them at that payment when they have NO clue. Salesman made me think he was listening when I was explaining my story and thought he was listening and would take better care of me, but HELL NO!! I have been let down by 3 dealerships that claim they can help but in the long run they are scam artist. Run fast... I am so beside myself for the stress they put me under trying to buy a truck. I won't be buying any vehicle for a long time due to the stress that Clay Cooley put me under. read more

As most of the other reviews have stated- the customer service is terrible. I constantly got the run around for an issue on my brand new car that turned out to be a recall. I was sent between the service department, the body shop and the actual dealership because no one could answer my questions. When I finally got in touch with a manager, Derek was wonderful. He was responsive, helpful, and actually was the one who told me it was a recall and what department would handle it. Derek made sure I got a Loaner car when I was told by every one else they weren't sure when I would get one because there is no way to know when another is available. Overall everyone else was just really unhelpful. Derek made sure I was completely satisfied with everything. read more