Second vehicle I brought and both experience was great. William Gibson was awesome love his energy. Chris the financial manager was cool too. It wasn't an all day affair. When it's time for another vehicle I will definitely be back. read more

Clay Cooley Chrysler Jeep Dodge Ram - My new Jeep Grand Cherokee - Car Dealers Near Me - Irving, Texas

My experience with Clay Cooley Jeep in Irving was the worst vehicle purchasing experience I've ever had. Before visiting the dealership, I negotiated the price and completed the financing application. I told him I was in the middle of a move, needed to turn in the moving truck the next morning. I wanted everything handled beforehand, so I could show up, take the vehicle, and leave. Instead, we sat there over an hour waiting before anything happened. Our salesperson didn't know where the vehicle was, and couldn't find the keys. Then he found the vehicle, but had the wrong keys. Once he finally located the correct vehicle and keys, it had no fuel. When he brought it up for a test drive, the check engine light was on. He ran inside to get assistance, and they told us it was fine and it's because it was out of gas, and would go off in a little while. After the test drive, we returned and waited some more. We were eventually taken to the service department, where the finance manager would not provide anything in writing regarding the check engine light. Instead, he told us we could trust him because everyone there knew him. He spent much of the conversation complaining about being at work late. When we finally reached the finance office two hours later, the finance rep also complained about being there late. She said she had no idea why we had been waiting so long because everything was ready to go when we arrived. She told me all the loan and purchase paperwork would be emailed to me. After signing, I was told to find someone to install the temporary plates. The place was empty except for one employee at the front desk, playing a game on his phone. We had to get his attention and he never even looked up while helping us. He attempted to install the plates one-handed while still playing the game on his phone. My husband actually offered to hold the phone for him. He handed me a key and I also asked about the second one. I was told I would have to come back another day because it was locked in a room that only a manager could access. Didn't even consider where I live and that it might not be convenient for me to go back there. He went inside and locked the door and left us out there. Then, it wouldn't start - the battery was dead. We had to knock on the windows and wave to get the guy's attention to come back out. We decided to leave the truck at the dealership and were told it would be fixed on Monday. The next day (Sunday), I decided I didn't want a broken brand new vehicle, and I really didn't want to give that place my business. I never took delivery, but even if I had, Clay Cooley has a three day money back guarantee, so I could get out of it. Monday morning, I texted my salesperson and told him I wanted to cancel the transaction. He asked how I had paid the down payment. I told him it was by credit card and requested written confirmation that the deal had been canceled. He never responded. I also never received any of the loan or purchase paperwork via email (checked spam too). After hours with no response, I emailed the finance rep. She informed me that the transaction had been canceled but could not provide anything to confirm. She told me the pending refund on my credit card should be good enough and suggested that I call the bank. I didn't even know who the bank was at this point, because I never got the loan paperwork. After asking for it again I finally did, so I figured out who the bank was and called. They had no record of a cancellation but said it could take a few days to appear. Frustrated, I again requested written confirmation from the finance rep. Instead of providing it, she told me I'd I wasn't happy with her service, I should contact the sales manager. I wanted everything documented in writing, so I asked for the manager's email address - never got a response. THEN I texted sales manager (Todd) and asked for assistance - crickets. The following day he replied he had a family emergency and would follow up the next day. At that point I was prepared to just let it go and hope for the best. However, I kept receiving emails requesting proof of insurance for a vehicle, and I was getting emails from SiriusXM that a trial had been activated. Concerned that the cancellation had not actually been processed, I contacted Todd again for help. All I got was "stop texting me." I was never rude or aggressive, and I contacted employees during normal business hours. When it comes to dealerships, I do everything in writing, so I have all the emails and texts to back this up. I knew Clay Cooley had a poor reputation, but they beat the price of a vehicle I found in Houston. So I took a chance, hoping they could at least deliver a running vehicle, and I could get in and out and deal with them as little as possible. Apparently not. Avoid Clay Cooley at all costs! read more

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I was looking to buy a new car I went here and the sales person was rude. I went inside did the application waited and waited and I'm sorry, but I'm not sitting and waiting somewhere where it takes three or four hours to buy a car that's absolutely insane, but it was the worst experience of my life as far as buying a car and I did not buy one from them and I will not be buying one from them. read more

DO NOT TRUST them !!!!!!! If you are purchasing a car they will promise you they are going to fix things that need to be fixed on the car, push you to sing and get everything with the bank done but guess what , they won't do it!!!!!! They won't let you change it even though they have a 7 days policy to exchange but what they don't tell you it once they make you sign with the bank you are not able to exchange it unless you do a trade in! read more

One and a half stars is undeserved, unearned. Cargurus ad selling an SUV I once owned until it got hit a few months back. My mom loved it, wants one. Finally decided to get her one. 2 a.m. web searching. Who knew dealerships have people up to receive our queries? I was overly specific. No bait n switch. I have cash, no need to talk to finance. Only reply if you have that particular car, and it's ready to leave with me. No junk dealer ads or upsale. They texted me in the a.m. to come out and see it, assuring me it was ready to go. I said I'd give them.an additional hour and get coffee. I got there, didn't see the truck out front. Went in, they took my license. Waiting.... waiting. I see my sales agent talking to a suit. Finally I head for the door, SM approaches. He asked if there was an issue. I said yes, no car. He said it was in the service dept. I said my early abundant text specified to not contact me unless they had that car ready to leave. Wasted my time. Pure bait and switch. I will never shop them first, or shop them last, Clay Cooley dealerships can kiss my .... grits. They couldn't give me a car with a bag of miney in the trunk. All those advertising $$$ spent getting customers to be familiar with your brand backfires if when we show up, your sales team screws up selling the gyad d@mned car. I ended up at Kia of Frisco. They had the same Nissan my mom wanted, newer year, but exact color. When I got there, it was up front, running, and cool when I got in. No dealer ads. No pushy salesman. No need for a cadre of high pressure closers. Odis was funny, kind, honest, thorough, professional, and was able to close without one back or forth. Best deal forward from the start. Need a headache? Go to Clay Cooley. Need a car? Anywhere else. read more

Misty and Clay Cooley is a great service rep. She's always taking care of me when I go in there.

Very satisfied with the whole experience. Took my vehicle for service and they made sure I had all my questions answered, and the best repair options they were very knowledgeable and helpful and made sure I had a transportation all the time. Highly recommend read more

Clay Cooley Chrysler Jeep Dodge Ram - Vehicle loaner from service department - Car Dealers Near Me - Irving, Texas

Great service and will Work with you on a great deal. Just impeccable all around. Would recommend them 100% read more

Had new windshield installed for 4x less than if I did it with safelite. Very happy with the experience. Although it's no OEM. Nor gorilla glass as I had. Now the bad. Don't pay for gorilla glass. I had it and Corning and mopar will not honor their 24 month warranty. They find a way to get out of it. $2000 option they screwed me out of. Just google that and you'll see. read more

DO NOT AND I REPEAT DO NOT SHOP HERE if i could give 0 stars i would this place is undeserving of any review above 0 the only good salesman who was kind and did their job correctly was john any other was pushy insulting and didn't care about what i like even though i am the customer they were just trying to get rid of inventory and force a car onto they are very unprofessional and they are bad at detailing both cars they showed me smelled like weed and they were holding my license hostage and were basically refusing to give it back read more

Buying a car can be a pain and I can see why people give bad reviews but my experience was great. I dealt with Juan Martinez and he was great with communication and everything that we agreed on he made better. When buying a vehicle you have to be prepared and I was and made the process easy. read more

Would leave 0 stars if that was possible. If you're going to insult customers, at least have the back bone to do it to their face. The entire time I was trying to discuss all the details, the sales person kept walking back and forth between the manager and I to repeat what each of us were saying. Every time they were talking, they would be laughing obnoxiously and the manager would make insults/jokes towards me as if I wasn't 10 feet away. It was clear the manager was too lazy to talk to me himself and do any actual work to make a deal happen. Glad to not have made a deal with them. read more

Ruben was GREAT! His customer service and care from start to finish was amazing. He took time to find the deal I wanted and didn't make me feel uncomfortable. If you're in need of a vehicle, go see Ruben! You won't be disappointed! Thanks Ruben! I appreciate you. read more

Clay Cooley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Irving, Texas

Friendly staff and attentive service. A plus, I worked in the small conference room in the lobby while my car got an oil change.

Service staff was very friendly. I received updates on my vehicle. It was returned very promptly. Shuttle staff was excellent. Much better experience than at nearby dealerships. read more

Easy to deal with. Facilities are clean. Well organized. Great communication. Fast service. Very thorough. read more

Clay Cooley Chrysler Jeep Dodge Ram - 2025 RAM 3500 Lone Star. - Car Dealers Near Me - Irving, Texas

I hate leaving this review but feel like I'm left with no other option. Dropped my truck off for a general service, $178, and to investigate a rear leaking window on Saturday the 25th of January. Called to follow up on Wednesday the 28th and was told my truck still hadn't been seen by a tech but would be seen on Thursday the 29th. So, I gave them the benefit of the doubt and waited to hear back on Friday but didn't get that call. Knowing what I would hear I called with an hour left in the day to find out my truck still hadn't been seen and would be looked at on Monday February 3rd. What happened to it would be looked at on the 29th? And can I trust this... How is it my truck has been at the shop for a week and it still hasn't been looked at or even serviced when I was told it would only take 3 days unless something major was found? So here I am out over $150 taking Ubers for work all week and the dealership couldn't care less. What makes this even worse is I've had all my services done here for the last 4 years. Remember when you're buying your next car to consider what service you will get once you drive off the lot... I guess the fault is on myself a bit... as this place only has 1.5 star rating. Learned my lesson. P.S. My truck was also left outside in the rain knowing it had a leak. It was moved in after I called and kindly reminded them of the issue. read more

The one star is because Mopar owns the oil/filter required for the Jeep Renegade and it's product is not shared with any place that does oil changes... NONE OF THEM. It's always required to go to the dealership. This takes hours for the wait and the price is significantly higher than other places would charge. If I'd known that I can't even get an air filter off the shelf and replace it myself I'd have skipped the Renegade. If you're looking at the 1.3l turbo renegade think again. It's not worth it. read more

Misti has been awesome. Keeping me informed, and just overall professionalism. She has gained my trust. read more

I am on my 2nd charger from Clay Cooley and I love this dealership. I've always had smooth experiences, even when I'm going in for services. Misty Fiedler is great and so helpful every time! read more

My husband and I have been coming to this location here in Irving for YEARS for oil change, repairs, etc We have purchased 2 vehicles from here as well. We have always been treated well and with respect! never had an issue with ANYTHING, management or staff! We will never go to another Clay Cooley! read more

Service was amazing cleaned my car and topped off all fluids and had my multi point inspection to me super quick amazing service would come again read more

Come see Clay...for lies and insults! Waste of time and money. The only people I worked with that didn't lie to me were Kyle and Chris in sales. I've bought and sold 7 cars/trucks in the last decade and this was easily the worst experience out of them all. I chose this dealership because I had family that worked there, and I hoped I could skip the usual time wasted at a dealership. I was so incredibly wrong. The first transaction seemed like it was going to be smooth. As I drove away in this new-to-me truck I was promised I would have a warranty agreement sent to me within 24 hours. 24 hours turned to 48, which then turned to 72. I called multiple times and left multiple messages with reception, who assured me the financial member handling my transaction would be in touch. I even came back to the dealership in person, only to be told the financial member was too busy to help me. At the 72 hour mark he finally had time to speak with me and told me there was no warranty available. I was referred to GOOGLE to help find an extended warranty. I then spoke with the sales manager, who stated the financial staff was wrong and there would be no problem getting me a warranty. I spent the next week checking frequently with the manager for updates to no avail. In this time the check engine light came on and I would get a diagnosis from a mechanic that the transmission would need serious repair. Sales and used car management thought the best option would be to put me in a different vehicle, potentially even a new one for the SAME PAYMENT. I didn't see how it would be possible but entertained them anyway. Another week would be wasted in pursuit of a deal that could never be made. Fake deals would be proposed at unattainable interest rates alongside many test drives of trucks I would never own. At the conclusion of this utter waste of my time and money was a shouting match with the management team who outright called me a liar. Come see clay! Only if you want thousand of dollars taken, to be insulted and have your time wasted! I eventually drive off in a truck that is minimally acceptable, and not what I wanted in many capacities. I lost more than $5000 making this deal and wasted 3 weeks of my life. Go anywhere else. read more

My $75 locking lug nuts are gone after tire rotation at Clay Cooley in Irving. Stolen. Several months ago I had my tires rotated at Clay Cooley, I did not notice my locking lugs nuts were missing until today when I was filling up my tires with air. The lugs are not something you normally look at. This wasn't a mistake, it was theft. I know it was theft because both of the special fittings used to remove the locking lugs are also missing. If you use Clay Cooley service center, be sure to check your vehicle carefully for missing items when picking it up. I'd take photos with a time stamp of everything on your vehicle before dropping it off. read more

I just purchased a vehicle from there 2 weeks ago and was issued a 7 day temp tag and was told something was wrong with the temp tag machine. Issued another 7 day tag and come to find out there is an issue with the title. I WILL NEVER PURCHASE A VEHICLE FROM THIS DEALERSHIP AGAIN. read more

I went to service after reviewing a coupon which I now realize why they are giving coupons to offset their poor quality of work and service they do not provide. Over inflated oil change with bait and switch promotions that are not promotions. The service director was no help and the "advisor" who was a kid I had to follow up with. Oh and they didn't even put a next change sticker in my Jeep so when I asked they put this in there. Save your time and go to any place other than Clay Cooley. Subpar at best. read more

Clay Cooley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Irving, Texas

Paid $45,000 for a truck. They didn't replace any of the air filters or windshield wipers. Not only that, they reset my oil maintenance light in my vehicle before I bought it which led me to think it had recently had an oil change, After 2 months of driving the truck I checked the oil only to find out the dipstick had hardly any on it. Absolutely ridiculous. Salesman are wayyyy too pushy. The finance department has to be the worst thing there. They sold me a warranty when I specifically said I do not want it. That warranty was $4000. I tried for weeks to contact someone in the finance department. Left many voicemails but never once got someone to answer the phone or call me back. I had to drive an hour to the dealer just to sign a paper to cancel that warranty which the salesman originally told me I could do it over the phone. Since then it's been about 2 months and the warranty still hasn't been cancelled and i'm still paying for it on my loan. Once again i've tried calling the finance department multiple times and not a single person has EVER answered. Genuinely the WORST dealership I have ever dealt with. The people there are actually stupid and I don't understand how they keep their job. read more

Clay Cooley Chrysler Jeep Dodge Ram - This is the condition they sold the truck to me in. - Car Dealers Near Me - Irving, Texas

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I bought a Wagoneer used from Clay Cooley Jeep in Irving. The vehicle was purchased on a rainy night and we couldn't see the true condition of the paint that well. They quickly washed it that night when we purchased it and I informed them it was still dirty. The sales person Frania acknowledge the cleaning crew missed a lot of areas and we could bring it back when we could. They missed simple items like soda syrup in the cup holders and sticky stuff that was in the exterior of the paint. It looked like tree sap and that's very difficult to remove from paint. When we brought it back they resulted to the same basic wash and after waiting for 3 hours the car came back almost in the same condition. The sales agent got upset then with her detailing crew and took it back for the 2nd time. When she brought it back the car was scratched even worse! Of course the sales manager was unavailable and she advised he would hopefully approved to have the car actually detailed to remove the swirls and scratches they caused. After waiting days, I followed up just for her, they decided not to cover it. Their negligence damaged my car after I purchased it and they should 100% be responsible. At the very least at least they could have actually detailed the car and done paint correction. I had to go back there to the detailing section just for the manager there to tell me the sales people will lie through their teeth for a sale. He even admitted they were just washing the car after the sales agent said they were "buffing and detailing" the car. I had to take this to a professional to get corrected and they have provided me with more evidence that the dealership caused more damage! There are very poor paint spots on the car they tried to correct and made it worse. Shame on this business for taking advantage for hard working families and only caring about profits. Stay away and don't buy here. read more

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Bought a vehicle from clay cooley dodge Irving. They sell you on the service available behind the dealership, send emails with great deals,so I call and schedule an oil change for 50% off. I pull into the Speedy oil change lane. They need to remove that sign, I was told it would be a 2.5 hour wait and that scheduling an appointment is only to drop off vehicle. Well they should say that when scheduling rather than having customers that drive out of their way for service. I could easily go to a quick oil change and pay full price which I did and have no problem doing that. 3 stars is for their gentleman in the parts area where I purchased a replacement part, he was great But CC , tell your service department when scheduling with customers to relay the true situation. read more

Man I wish I knew about them before hand just bought a car with them last week. Tried to start my car this morning and the car just went completely dead. No power at all. Got on the phone with my salesman & he just wasn't no help. Got into contact with Carlos Sanchez the manger & waiting on them to come pick up my car to fix it. I pray they won't keep me waiting all day & fix this issue right away! This is my first time buying a car from a dealership and so far not a good experience. read more

I would run for the hills when dealing with these salesmen here at Clay Cooley Dodge in Irving. I got the whole bait and switch and then they tell me I am in the wrong. No salesman needs to be promising customers they can get them at that payment when they have NO clue. Salesman made me think he was listening when I was explaining my story and thought he was listening and would take better care of me, but HELL NO!! I have been let down by 3 dealerships that claim they can help but in the long run they are scam artist. Run fast... I am so beside myself for the stress they put me under trying to buy a truck. I won't be buying any vehicle for a long time due to the stress that Clay Cooley put me under. read more

As most of the other reviews have stated- the customer service is terrible. I constantly got the run around for an issue on my brand new car that turned out to be a recall. I was sent between the service department, the body shop and the actual dealership because no one could answer my questions. When I finally got in touch with a manager, Derek was wonderful. He was responsive, helpful, and actually was the one who told me it was a recall and what department would handle it. Derek made sure I got a Loaner car when I was told by every one else they weren't sure when I would get one because there is no way to know when another is available. Overall everyone else was just really unhelpful. Derek made sure I was completely satisfied with everything. read more

My wife and I had a salesperson who ignored everything we said. If I made a comment he would start talking at my wife. When I said I wanted to think about it, he ignored and went ahead. When I finally got tired of him and tried leave he continued to talk and harass. He finally stated "are you going to buy the truck or not?", "I spent 45 minutes on the phone to get your payoff & I will have to do it again tomorrow ". GM "Ron" will not return calls, no one from Clay Cooley will return emails or phone calls. They remove negative post from their Facebook Pages. Stay away! read more

I bought a 2022 Dodge charger with 11,850 miles in a black color.. on May 11 2023, vehicles Runs great. but this only think is that after a few days of my purchase I notice a stain in the whole body including windows... (Water Spots) at first I thought at it only needed a good wash. The next day we washed the vehicle really good, we even put wax spray and we try on deferment spots and the stains didn't come off. I called my sale man I explained the situation and he told me to take it to the dealership so I did... I was told to submit a claim so I did that, waited a few days.. No response, i called the sale man he told me to wait until my purchase reached 30 days that it was to soon to report a claim... a week after that someone reached out for a appointment... I was ask to take it to another dealership (35 minutes way) the lady saw the vehicle and she told me that she wasn't able to help me.., that the warrantee did not cover that... that is only small scratches and told me to go back to the dealership we're I bought it from. I went back the same day They told me that they were going to do a buff on the entire car and they did but the stains (Water Spots) didn't came off completely... 80% of the vehicle it still has it.. they are not available to take it off... They offer me an exchange but I don't want to lose my $5k down and I also made a payment to the principal.. i didn't think that this was going to end up like this. Also they don't have the same interior that we like... I am so disappointed, I thought I bought almost a new car that they were no problems on it... It a 2022.! lesson learned.. They lost a good client, last year I bought a 2021 Tahoe high country. read more

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Took a 3500 dodge ram to services it and 3 days later when I call to check if it was ready they had me waiting on the line for ever every now and then some one would came to line and ask if I was someone else or to ask me who did I talk to never told me anything on my truck. They just had me waiting forever until I just hang up. Don't go here. 0 starts read more

I would give a negative if I could, I bought a van from them and they never sent the title over to the finance company. I have paid the van off and tried for months to get someone from here to contact me to help me get my title and NO ONE will even bother to call me back. I will never go here again. read more

They once again amazed me with customer service from service dept!! Tony Johnson was awesome with my camera installation! read more

Clay Cooley Chrysler Jeep Dodge Ram - My new Dodge Truck - Car Dealers Near Me - Irving, Texas

What an absolute nightmare. Drove from the Austin area for an appointment to see a used Jeep I had found online. The vehicle wasn't ready for us to see when we arrived. Still needed to be washed, so we had to wait to see it. The appoint was made a week before and was for noon. I had to remind the salesperson which vehicle we were coming to see. The dealership tried to add a $3k warranty package on top of the list price. It took 5 HOURS for me to negotiate this off the bill. It was not something I needed or wanted, but I was told repeatedly it was required that I buy it. No. Way. The hold music talks about how they care about customer service. This is a blatant lie. Our salesman would tell us he was "going to talk to a manager", and we would see him walk away to stand by himself, for the duration of the time he would sit and let us stew. We voiced our concerns to him and the floor managers we talked to about how unfair the #2 above policy was and they passed the blame to the owners and said there was nothing they can do - this was obviously a lie since eventually after wasting 5 hours of my time, they were able to remove the charge. The configuration of the customer service stations paired with the disregard of the salespeople for customer satisfaction, leaves you subject to being talked over by the other salespeople in the corridor that are not distracted by other clients. On 2/6 I was contacted and informed my license plates were available for pick up. I had been informed when I was at the dealership that I should ask them to be FedExed, since I don't live in the DFW area. It's been a week now, and I called to check in. They have a USPS tracking number that says they have not shipped yet, and they were not able to tell me where they are or what is going on with them. I am SO ready to be free of dealing with this dealership, but it feels like the nightmare will never end. If they hadn't had the exact used vehicle I was looking for, I would have RUN the other way. 10/10 DO NOT RECOMMEND. read more

I am getting ready to get a new vehicle and wanted to explore my options. I had the best experience today at Clay Cooley Jeep. If you are looking for a new vehicle in Irving, then Harold Hunter is the man for you. He is knowledgeable, patient, and honest. I appreciated that he did not rush me nor did he provide a high pressure sales pitch. I would highly recommend Harold Hunter! read more

I have been dealing with Tony in service For many years. Good job Tony. Thanks for putting up with my cell and brother. Dickson Tool Equipment. read more

Clay Cooley Chrysler Jeep Dodge Ram - Car Dealers Near Me - Irving, Texas