Ves was wonderful. He obviously cares about customer service. Everyone I've talked with since I…read morepurchased my CX30 has been professional and helpful. Six stars? Above and beyond describes the staff.

I've been a customer with this dealership since 2018, before Freeman Mazda sold to Norm Reeves…read more Last month I took my car in because my engine light came on. They ran test and showed me a video of a cracked spark plug and told me "this is where they wanted to start" in order to figure out what was wrong with my car. They gave me a list of other things and quoted me $1600. That seemed highly to me so I called my brother for some advice, as I know it's not uncommon for women to to be pressured into paying for services that can wait or aren't necessary. At this point I changed my mind and decided to get a second opinion. When I asked if I could get my car back I was told it would be a $189 for the diagnostic. I asked why they didn't state this upfront and was told they did. No they did not. I would have just taken my car to Autozone for free. There was some hesitation on their end to give me my car back. At this point I started to feel scared and they began pressuring me into letting them work on my car. I stated that I was going to have another mechanic look at my car. They were rude and aggressive saying, "Mazda vehicles require Mazda parts!" I just paid the absurd fee and left. I took my car to a different mechanic and they walked me into their bay and physically showed me that none of my spark plugs were cracked. Old maybe but not cracked. I was then informed because the dealership cleared the codes on my car that they can't see why my engine light came on in the first place. I'm absolutely disgusted with the lack of professionalism of Norm Reeves. I paid $200 for what?! They clearly took advantage of me and I will never do business here again and I will tell everyone I know!

I had a great experience at Westway Ford. Bought my first Ford about 2 months ago and I don't…read moreregret it. Huge shout out to Ryan Waldrop for taking care of me and my purchase. Can't say good enough things about him and his customer service. Everyone we talked to went above and beyond helping my wife and I purchase our Ford Ranger. Highly recommend this dealership.

Ford Westway forged my signature multiple times -- on the agreement price and a warranty I never…read moreapproved. By law, I have to leave the dealership with documentation. I received no documents except one forged copy of the purchase agreement. Everything was DocuSigned without my consent. I've spoken with my attorney and will be pursuing legal action. BBB complaint incoming. Federal trade commission. TX DMV. Texas attorney general consumer protection division. & my loan provider which is CHASE.

This dealership is one of the best I have ever been to. Moe, Jeff, and Adam all took care of me and…read moremade the car buying process so seamless and easy. I couldn't recommend this dealership more! I had nothing but an amazing experience! Thanks to them, I have a brand new car! Definitely check this place out when you are in the market for a new car.

Go somewhere else if you don't like getting screwed over. I thought the first place I went to was…read morebad...

These people at Norm Reeves are really good. Especially the body shop. We were well taken care of.read more

be careful with promises from service mgr or his boss. They will fail you at any cost. Their…read morecustomer service is horrible. Took my vehicle for recall and came home with more vehicle problems then I went in with.

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

I trust them with all my vehicle maintenance because they do a fantastic job from their initial…read moregreeting until they hands me the fob with a smile to tell me the service is completed, pointing at my ready vehicle, freshly washed. Great service!

I'm a 67-year-old woman, and this purhcase was my 4th Jeep, although my first from this dealership…read more Service-after-the-sale is AWFUL. Promises are not kept, and management is a JOKE. After researching online for months, I knew exactly what I wanted, as well as how much my trade (2016 pristine RAV XLE with 40,000 miles) was worth. I visited a couple other Jeep dealerships in the Arlington area prior to Clay Cooley. Cooley offered me a fair price for my trade as well as a good deal on the 2023 Jeep Renegade I wanted. One thing I specified from the salesman PRIOR to going into the finance office, was two keys and an owner's manual. I was assured that I would receive both. The sale was easy. I paid the balance between my trade and the new vehicle in cash so that I would not have a note. I called a few days later for the status of my second key. I was told that it was in process. Well, MONTHS, calls, texts, and emails later, I was finally told by a manager that "preowned vehicles usually don't come with a second key, and your salesman shouldn't have told you that." I also, over the course of those weeks, learned that I didn't have a spare. I researched and learned that some Renegades don't come with a spare, BUT he should have told me that. Anyway - I purchased a fullsize spare from a local tire place. Had they told me that Renegades don't always come with a full spare, I may have purchased it from them, but they kept that info from me, and lost a sale. THEY NEVER EVEN OFFERED ME A DISCOUNT to purchase the spare key from them!!! I ordered a spare key fob from eBay and am now looking for a locksmith to program it. Cooley is the worst! Know that I love the Renegade, and will put hardly any miles on it, as I'm retired. It was my dream Jeep, and I plan on having it forever. All I wanted from them was a spare key, which probably wouldn't have cost them a hundred dollars. They not only lost a future customer, but I will spread the word on how AWFUL they are.

I've bought 2 trucks from here in the past 7 months. Like I told Edwin (the owner) when I find a…read morebusiness I like, I stick with them! Even if they don't have what you want on the lot, give them a couple days notice and they'll find it for you!

I bought my Honda here and they honestly have the best service for buying a car! They are very nice…read moreand freindly. I recommened anyone that needs a vehicle to check this place out!!

Gigi at Clay Cooley Chevrolet did a Great job! Have purchased several vehicles from Clay Cooley Kia…read moreand Chevrolet. The service department also does a wonderful job. Gigi knows she will be my contact when we purchase our next vehicle.

Chad Elser was a huge reason why I got a car and didn't walk away. I'm a first time buyer and with…read morethe little experience I had, he made me feel confident and safe in choosing a loan payment. He guided me and my mom to walk out with the car that day with a GREAT deal. He is a good and honest guy that I truly felt was on our side since the moment we met him. He fought for a finance plan that both parties were happy with. Ask for Chad Elser if you ever find yourself here and in need of a car!!