I came in for a service and my service advisor was amazing at communicating and helping. Overall my…read moreexperience with this dealership has been a 10/10! Thank you to Norma and the service technician team for taking care of my car

Ms Norma in the Service Department was absolutely amazing, she was very professional and my vehicle…read morewas complete in a timely manner.

Ves was wonderful. He obviously cares about customer service. Everyone I've talked with since I…read morepurchased my CX30 has been professional and helpful. Six stars? Above and beyond describes the staff.

I've been a customer with this dealership since 2018, before Freeman Mazda sold to Norm Reeves…read more Last month I took my car in because my engine light came on. They ran test and showed me a video of a cracked spark plug and told me "this is where they wanted to start" in order to figure out what was wrong with my car. They gave me a list of other things and quoted me $1600. That seemed highly to me so I called my brother for some advice, as I know it's not uncommon for women to to be pressured into paying for services that can wait or aren't necessary. At this point I changed my mind and decided to get a second opinion. When I asked if I could get my car back I was told it would be a $189 for the diagnostic. I asked why they didn't state this upfront and was told they did. No they did not. I would have just taken my car to Autozone for free. There was some hesitation on their end to give me my car back. At this point I started to feel scared and they began pressuring me into letting them work on my car. I stated that I was going to have another mechanic look at my car. They were rude and aggressive saying, "Mazda vehicles require Mazda parts!" I just paid the absurd fee and left. I took my car to a different mechanic and they walked me into their bay and physically showed me that none of my spark plugs were cracked. Old maybe but not cracked. I was then informed because the dealership cleared the codes on my car that they can't see why my engine light came on in the first place. I'm absolutely disgusted with the lack of professionalism of Norm Reeves. I paid $200 for what?! They clearly took advantage of me and I will never do business here again and I will tell everyone I know!

Ford Westway forged my signature multiple times -- on the agreement price and a warranty I never…read moreapproved. By law, I have to leave the dealership with documentation. I received no documents except one forged copy of the purchase agreement. Everything was DocuSigned without my consent. I've spoken with my attorney and will be pursuing legal action. BBB complaint incoming. Federal trade commission. TX DMV. Texas attorney general consumer protection division. & my loan provider which is CHASE.

bought 3 new vehicles from Westway- Ford sent a recall notice and I contacted their service…read moredepartment. Talked with the service department intake person and supposedly the service department was going to contact me. Nothing has happened. Waited 2 days- no response. Ended up calling another Ford dealer- Auto Nation and with 1 call had a firm service date and a follow up text. Purchasing the vehicles went well but their service department is lacking and non-responsive. Don't go there

Had a flawless buying experience working with Antonio while purchasing a Civic. He and his team…read moreincluding Dan, Keith, Matthew, Jeff, and Jason were very communicative and easy to work with. Great selection and service working with them.

Don't come here, they are all incompetent, first I was sold a lemon. After multiple services and…read moreand the vehicle constantly stalling they finally agreed to switching the vehicle. Prior to taking the Honda off the lot I had to return a week later because they forgot to add something on the contract and had to return and sign my contract all over again. Fast forward, they "accepted" to switch my vehicle. During my contract I asked for Gap insurance and just like my first my first contract they failed to add this section. I called and asked why would I add the extended and not add the Gap when I also had the Gap on the older vehicle. They are all crooks.

I had to wait more than 5 minutes in the Service Dept porte-cochere in my car being ignored before…read moreANYONE attempted to help me or check me in for my service appointment. That rates a 1 star or poor effectiveness and customer attention from the dealership. Finally, Steven (the Service Advisor) approached and checked me in and accomplished the oil change while I waited. His service rating merits a 5 stars or excellent.

"I regret purchasing my 2026 Hyundai Palisade matte finish vehicle from Norm Reeves Hyundai Irving…read more The dealership did not adequately communicate the real-world maintenance limitations and ownership burden associated with matte paint finishes. Within days of ownership, I learned that standard car washes cannot safely be used; repairs and maintenance are significantly more difficult, and ownership requires constant specialized care. When I requested assistance shortly after purchase, the only option presented involved taking on substantial negative equity rather than working toward a reasonable exchange solution. Buyers considering matte paint should thoroughly research the long-term maintenance implications before purchasing."

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Great service and will Work with you on a great deal…read more Just impeccable all around. Would recommend them 100%

DO NOT TRUST them !!!!!!!…read more If you are purchasing a car they will promise you they are going to fix things that need to be fixed on the car, push you to sing and get everything with the bank done but guess what , they won't do it!!!!!! They won't let you change it even though they have a 7 days policy to exchange but what they don't tell you it once they make you sign with the bank you are not able to exchange it unless you do a trade in!

I've bought 2 trucks from here in the past 7 months. Like I told Edwin (the owner) when I find a…read morebusiness I like, I stick with them! Even if they don't have what you want on the lot, give them a couple days notice and they'll find it for you!

I bought my Honda here and they honestly have the best service for buying a car! They are very nice…read moreand freindly. I recommened anyone that needs a vehicle to check this place out!!

I had a wonderful experience at the Clay Cooley dealership in Irving. Matt was my sales man and…read moremade everything quick and easy got me the exact car I wanted with all the features and most important the color.

Outstanding Dealership. Brought my 2016 Chevy Volt in, massive issues. They diagnosed it as bad…read morehybrid control module. Communication was outstanding, was even able to make pymt remotely. Just picked up Car, runs like BRAND NEW. Thank you to John Crews, my Svc advisor, for his attention to detail, communication, and making sure car was ready when promised. There was even a complimentary shuttle to take me to airport (where I work). I look fwd to my next visit.

I want to share my experience so future buyers know what to expect. I test drove a 2022 Lexus ES…read more350 F Sport on October 21, 2025, and immediately noticed that both front USB ports were inoperative and the SOS button cover was broken. My sales associate confirmed the issues and assured me their shop would repair everything while I completed the financing steps and a trade-in pre-approval quote. The process quickly became a long, confusing ordeal. Parts were ordered, but the first shipment arrived defective. The second shipment also failed to fix the issue. No clear updates came from management, and the timelines kept shifting. I asked why the vehicle could not simply be taken to Lexus under its factory warranty, and no one could give me a clear answer. It was only after I reached out to CarMax corporate that the vehicle was finally sent to a Lexus dealership on November 4. According to my sales associate, the car has been sitting with Lexus ever since, with no solid updates and continued delays. Even today, December 2, I am still being told dates are pushed and that they are "waiting for more updates." Throughout all of this, I did everything required on my end. What I did not receive was consistent communication, accurate timelines, or involvement from management. My sales associate tried his best, but even he seemed to struggle to get information from their service department. What makes this more frustrating is that the entire situation could have been avoided. CarMax advertises a thorough inspection before a vehicle is listed for sale. If that inspection had truly been done, the dead USB ports and broken SOS cover would have been caught early, repaired, and the car would never have been presented as sale-ready. Instead, the problem was passed on to me. Had I actually traded in my current vehicle, I would have been without transportation for more than six weeks. I am disappointed by the delays and the lack of leadership response. I hope sharing this helps future buyers make informed decisions, and I hope CarMax takes steps to improve how vehicles are inspected and how customers are communicated with during repairs.

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!