Our hot tub drained overnight and we couldn't figure out why or how to fix it. We called Bob at…read moreOuter Limits Pool Service and he answered right away and was here within 15 minutes. We were so relieved that he was available and able to fix the issue for us. He helped us label the valves so we can control the flow of both pool and hot tub. He is extremely knowledgeable and provides excellent service. Thank you so much Bob! We highly recommend this company and will definitely be calling Bob for any future pool and hot tub service/repair.

I gave Bob 2 stars and here's why. He shows up every week promptly with no problems which is…read morefantastic however, if you don't have your own robotic pool cleaner (that vacuums consistently daily), then you're out of luck. With the strong winds we've been getting lately and dust settling on the floor of the pool, I asked if he vacuumed. He instead quit by responding that he cleans 20-25 pools a day and does not have time to vacuum pools. Even though I was paid up for the rest of the month (4 more Tuesdays), he did not give me any notice to find a new cleaner and left me hanging. Of course he did reimburse me for the rest of the month and I do appreciate his honesty that he does NOT vacuum pools, I just wish he had informed me of this 9 months ago when I hired him. I'm a flight attendant and due to my schedule, I have to rely on the honor system and it's very upsetting to find out that my pool hasn't been vacuumed in over 9 months. Initially, I thought he told me that he vacuums when needed. As I only hire companies that vacuum due to not having my own robotic pool cleaner. Good news though, I just found another company to provide weekly cleaning services. They reassured me that vacuuming EVERY WEEK is included as part of the service and wahoo- it's the same monthly price as I was paying Bob. So, just so you know, he may not tell you that he doesn't vacuum pools and if you're ok with this and have your own robotic cleaner, then that's great. He does show up every week and is very informative, reliable, and friendly. I just wanted to share my personal experience that I had with him and will include a screen shot from him showing that he does not have time to vacuum pools.

I started with sending out a request for a project on Yelp. My pool cleaner, bless his heart, had…read moretried to replace my Pentair "brain" with a Jandy, and despite his best efforts, it wasn't working. Designer was one of the companies which reached out, and instead of trying to diagnose everything over the phone, he just came out and fixed it. I like his style. Definitely worth keeping in my contact list. Highly recommend.

I am very happy! My…read morepool panel suddenly had the error code "No cell power." This specific code means there is a problem on the circuit board and no power is getting to the salt cell. I know more than most of the pool repair guys I've met in the last eight years. So when I call someone, and they say my salt cell must be bad.. or dirty....I move on. I posted for help on Next Door. Designer Pools replied that they could check it out at no cost. Two other companies charge $150, which could be put toward repair. Another wants $55 and it doesn't go toward repair unless it is an easy fix on that visit. Their estimates are insanely high. I called yesterday and immediately made a friend. Barry and his wife Margie were here today. He was FAMILIAR and knowledgable with what I was telling him was the probable issue. Fresh solder on a burnt-out connection on the circuit board. All fixed in less than a half hour. $175. I might've paid only the $150 to the other company, but I will always go with someone who does not charge to diagnose.

Thank you for bringing our pool back to life and thank you for your prompt service. Gary is very…read moreprofessional and does an amazing job when it comes to acid and chlorine wash..

We installed a pool in 2021. This summer our water was not looking great. We found out that our…read morepool guy messed up our water so bad that we will have to drain this offseason. We found Work Myracles and they are absolutely wonderful. They got handed a mess and are needing to add a lot of chemicals to just keep it swimable. They do not just run in and run out, like our last guy, and the app that they use keeps us informed on what is happening with our investment is amazing. We highly recommend as it is very hard to find knowledgeable and honest pool services out there.

From sewer to bluer! Diego made it all happen. I swear I'd never buy a house with a pool, again,…read morebut Diego's "no worry" and "go for broke" attitude has changed my mind. His work ethics are amazing! He's not afraid to work or of working hard! In fact, he loves to work!!

We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

It's been over 30 days. I did not harass, I did nothing more than speak the truth. My phone is now…read moreblocked, and I am out $450. If you have even the slightest urge to contact VIP Pool/Spa Service....close the Yelp app....lock your phone...find a cozy place....go to sleep. When you wake up, pick any other company! Thanks for nothing Jeff!

I contacted VIP Pool & Spa after Yelp recommended them as one of the "Best pool cleaners in Las…read moreVegas". As can be seen from the attached images my only need for a professional pool cleaner was to remove the bumpy, brown substance from the sides of my pool and the underlying ugly dark brown stains that covered all four sides (I didn't need a pro to sweep out some leaves and mop up a thin dirt ring around the drain). I was told that since "every pool is different" I would have to wait and see the results of their "chlorine wash" to determine if enough stain was removed to avoid having to paint the pool - which Jeff, the owner, said they would do for $1,200. As can be seen in image #2, after the SECOND "cleaning" was completed virtually NONE of the stain was removed! The first wash resulted in a 5 foot corner section where the crusty brown stuff had been removed but mostly still remaining everywhere else. The stain was completely unchanged. After finding that the stain could be reduced slightly with scouring powder, and that the crusty brown material was still covering most of my pool, Jeff sent the same person out to work on it some more. This resulted in the crusty stuff being completely removed (proving it wasn't done the first time) and the upper, lightest band of staining being reduced slightly but still having no effect on the darkest, ugliest staining. After protesting that so little had been done for $400 Jeff reminded me that he never promised they could remove all staining and that this was the best that could be done. No further reduction in staining was possible. This would have left me no choice but to paint the pool. But it wasn't true. There absolutely was a way to not only reduce the staining further but to completely eliminate it! Which would have also eliminated the need to have my pool cleaned or painted. In the hopes of avoiding a $1,200 paint job I went online to research pool stains to see if there were any other options. I learned that this was an iron rust stain which is among the most common types of fiberglass pool stains, which can be ENTIRELY REMOVED with ascorbic acid (vitamin C) which is universally recognized amongst pool cleaners as the definitive solution. So I added about two tablespoons of ascorbic acid to an 8 ounce glass of water and splashed it onto the side of the pool - then watched the stain COMPLETELY DISAPPEAR in a matter of seconds! I didn't even have to touch the side of the pool. I've since learned all I ever had to do was refill my pool and dump about a pint of this into it and let the filter run for about 24 hours. There are only two possibilities here: Either they knew what kind of stain this was and how to remove it, or they didn't. Either the owner of a professional pool cleaning service, with 16 years of experience, or the professional pool cleaner he sent out to clean it, was aware of this simple, inexpensive solution to this common pool stain, or BOTH of them didn't know how to solve a stain that I found a solution to after 10 minutes on YouTube. I sent a video to Jeff demonstrating the ease in which the stain could be completely removed and an e-mail explaining why I thought it was unreasonable that I should pay $400 to accomplish little more than the removal of some leaves and a small circular mud stain when a complete cleaning solution was readily available. After six days with no reply and the video never being downloaded I called Jeff to again request a refund. He acknowledged reading my e-mail but never watching the video, then said that since "We did what we we're paid for" and "The pool is going to be the best it can" there were "no refunds". After each time I explained that I was the one who removed the stain (so did their job) he would respond, "Well if you did what you say you did ... if the stain's gone then it's gone. All you've got to do is just fill up your pool." He acknowledged that "There's all kinds of stains...", that iron rust stains was one he was familiar with, and that "We've been doing this since 2004 and every pool we come across is different" but would never answer my direct question as to why my stain was never even tested to determine its type and if he was aware that ascorbic acid was the solution to an iron rust stain. He just kept repeating comments like, "I'm happy that the stain is gone but we did our work, we did what we were paid for, and there's no refunds." I told him that I obviously wasn't going to sue him over $400 but I would certainly make others aware of what happened here. He replied, "Then you have to do what you have to do and I have to do what I have to do. I appreciate your call and you have a great day." Then hung up on me. I've since learned that practically every type of pool stain has a definitive and complete solution, most involving little more than pouring something into it. If you hire VIP to clean your pool don't let them convince you otherwise.

Worst pool servicing company. Owner Nick Tolbert destroyed my pool. He's completely unprofessional…read moreand unreliable. He cause serious damage and ghosted

I have been very pleased with Neighborhood pool service Nick my current technician, is very…read morethorough and always goes above and beyond and the weekly service I receive ensures that the pool is ready for use. My pool looks great. They are very reasonable..

If you are in need of a pool remodel/restoration look no further! Leonard and his team do amazing…read morework. We just moved in and our pool needed a WHOLE makeover! I'm talking rock slide, waterfalls, spa, heater... thinking back to the beginning it's really unbelievable what they were able to do. We are beyond happy with our pool now and it was finished just in time for triple digit weather. Communication was great throughout the whole process, we were not even living here when it was all happening but we were kept updated with videos, phone calls and texts. Leonard and his team were always responsive to my requests and questions. The recommendations given for colors, patterns, tile etc were great! I called atleast six different pool construction/remodel companies and if it wasn't one thing it was another. They did plaster, but not equipment. Or could do the pebble but not rock etc. When I talked to Leonard it was a one stop shop, super easy, he came out gave a quote and as with all big projects we went over budget but understandable given the issues with our pool. We had multiple leaks, the rock and slide were falling apart etc and now it looks brand new. Super happy! If your pool needs a makeover call Fix-A-Pool

This is going to be a glowing review. Leonard & his team are incredible. He sets the expectation…read morefrom the beginning. He gives you all the info you need about re-plastering the pool upfront & also throughout the process. We needed our pool pump replaced. He took care of that, as well. Everything was spot on, professional & thorough. I highly recommend Fix-A-Pool.

Competitive Pool Service responded quickly and got me set up with a new pump/filter housing and…read morepiping. Diego was professional and knowledgeable and his work was great. He even painted the new piping so everything matches. I will use them again

Competitive Pool Service just patched and painted our 33 year old cool deck. We could not have…read morebeen more satisfied. Gustavo, the owner, was great with communication and following through on what he promised. The job was done within a week of the bid. Pablo did a beautiful job on the cool deck. He is very meticulous and thorough. He's also a personable and respectful man. He was a pleasure to work with. I highly recommend them.