I have purchased both a wood-burning stove and blinds from Sierra Hearth and Home. I have been…read moreexceedingly impressed with the customer service, quality of product and their dedication to ensuring the customer is happy. I almost never write reviews but this one was 100% deserved and necessary.

I found Sierra Hearth & Home to have a very nice showroom, with a lot of variety. The employees…read morewere very knowledgeable and did not try to pressure me. Consultation appointment scheduled within 7 days, even during winter, which was unexpected. Employee called morning of appointment and also an hour ahead to say he would be 15 minutes later than scheduled. I haven't had this level of communication and good customer service in a long time. Estimate was received same afternoon as consultation and questions answered promptly. Prices were fair and we have ordered our pellet stove. I am very confident that the installation will be the same great service as we have received so far. Update: Pellet stove installed, and as anticipated, service was superb. The crew called 30 minutes prior to arrival and showed up within the scheduled time frame. They laid down tarps to ensure they didn't track in dirt or snow. They did a great job explaining the unit and we couldn't be happier.

We'd been wanting a stove for a long while. We visited AJ's Stove in Gardnerville over the summer…read more Krystal was very helpful from start to finish. Today the installers came out and professionally installed the stove with ease. We are excited to have a second heat source this winter. Thanks for an easy transaction.

These people are snakes. They lied about me being out of business they lie about county codes they…read moreclogged an old man's flue pipe to his pellet stove to try and sell him a new one. Very bad people please try your best to not do business with them

Salvador was at my house today to clean and service my gas fireplace. It looks practically new. I…read morewould recommend him to anyone seeking any type of fireplace service or repair. They also fix chimneys and I found out today, if you have brick planters in your yard that needs some masonry work done, he does that too. Highly recommended.

We had water leaking into our fireplace when it snows or rains. I reached out to All Chimney…read moreSolutions via Yelp and Salvador responded quickly and got us scheduled. He and one of his crew quickly identified the issue and provided a chimney cleaning that day. Parts had to be ordered but within a week or so we had the full repair done (crown repair and spark arrestor). Salvador communicated regularly, answered all of my questions so I could understand what needed to happen and what it would look like, and provided photos of the completed job. His crew was great to work with. All very professional and friendly.

Travis was wonderful, friendly, and super efficient. He…read moreresolved our problem really quickly! Bradley always comes through for us! Thank you so much!

Hartley arrived on time and quickly diagnosed the problem and got the job done. He was…read moreknowledgeable, professional and courteous. And the price charged was reasonable.

1st time buyer. We got a cord of softwood. Total fee with delivery included was $340 in Carson…read moreCity. I talked to Steve. Overall experience was great. Within 36 hours my wood was delivered. The wood was properly dried and ready to hit the flames. I'll be returning when in need of more firewood. 2 thumbs up to the team at Firewood Dept.

This is our second year buying from the Firewood Department…read more Last year Steve was very fast with delivery, but was sold out of a lot of varieties of wood. The Apricot wood was well seasoned and worked well for our fireplace needs. This year, I called in mid-late September. I put an order in and he said it would be a couple weeks. Well long story short, our order didn't get transferred to the delivery sheets and our order was "forgotten". After a couple weeks, I called and was finally able to get ahold of Steve. He apologized and delivered the wood within days. The almond wood we purchased, is very dry and well seasoned and smells amazing when burnt. I was annoyed at first that our order was misplaced, but Steve made it right and the wood is fantastic! Thanks Steve!

This is an update to my previous nasty review…read more Scheduled a rewire on my house, and the addition of a couple of new outlets. I was told I needed to vacate my house for 10 days. The Happy Outlet scheduled a Pod to be delivered to my home to put all my stuff in. They also made a hotel reservation for 10 days. These were both included in my quote. They scheduled the job for 5/18 to 5/27. The week included the Memorial Day holiday. And I was not informed that would be no work on Thursday of that week. I went home to water my plants on Friday, and saw not a lot of work had been done. I live in a 76 year old house, I knew there would be issues but I was told it could be done in 10 days. There was a lot of phone calls, texts and unhappy emails. The job was completed on Thursday 5/28. I moved back in my house on 5/27. After a very rocky start to the job and misinformation I am extremely happy with the work they have done. The guys worked very hard to get it done. My house is now up to code. The only reason for the 4 star review is for the miscommunication in the beginning. It was very stressful my cat and myself. Would I hire them again? Yes I would, in fact I need another outlet. Jesse, Kaitlyn, Carmelo, Eric and Alex all worked hard to finish the job to my satisfaction. I'm am happy.

What the heck is a consultation fee? I don't need a consultation or a home inspection for an…read moreadditional $89. I just wanted a electrical outlet changed out that was loose! I will never pay for this. Why make things difficult and overcharge customers in this economy for a simple service call. I called a service company for an outlet change without upselling me.

This was a project that we needed to get done quickly. To make a long story short, one of our…read morefoster kiddos pooped in the vent over a period of time. We were surprised Francisco contacted us on a weekend. We were able to get the job scheduled for the next day. Now our vents don't smell anymore. We REALLY APPRECIATE the quick response and getting this done in a timely manner. Also the technicians were super friendly and knowledgeable.

I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

We have been a client of Nevada Heating and cooling for many years. They have never disappointed…read morewith their excellent customer service and prompt response. This was a different situation for selling a home and we had a situation with the appraiser of the home we were selling that went MIA and that report gone with them. In that timeframe, we had three items that need to be repaired to get the new appraisal done within three days for the buyers lender and agent. it was absolute chaos for all of us inclined as everything was hinging on this inspection. I spoke with Megan at Nevada Heating and cooling immediately the next morning who was understanding of our situation but said a lot of the techs were busy but to give her a few minutes and see what she could do for me. Within 30 minutes she called called back and we were on the schedule for the next morning to get this process going and assess the repairs requested which they did and we knew exactly what it would cost and how long to repair. With in 48 hours all repairs were done with three different technicians Alan, Rob, and Zach. All of them were on time, respectful, courteous, and there were no surprises with the repairs what was quoted is what was done. They made sure the repairs were done correctly. And I also had a check-in from Megan to make sure everything was good. I do understand that sometimes businesses get negative reviews, but I will tell you that for the past seven years I have never had any negative experiences with Nevada Heating and Cooling. They went above and beyond to help us out in a really difficult situation and we will continue with Nevada Heating and Cooling at our new home! Thanks again to the team for taking care of us without your quick response and support we would have been waiting longer for the inspection of the home we we're selling and could have caused major issues for the buyers lender. You not only helped us but helped them as well make there first home purchases a reality. Great job! -Patrick and Rex Read less

Missed a call from Nevada Heating to schedule my air-conditioning service. Call them back and…read more apparently, they are using an AI Assistant and a usual 5 minute appointment call has already taken 8 minutes. AI assistant asked numerous unnecessary questions from my name, address, phone, age of unit, service or repair, etc. I finally asked to speak to a live person and when I did, I answered more questions about our account and was told they didn't have any appointments available and it would be refered to dispatch, but someone should call me back within 24 hours. In addition to that, their AI assistant and person who answered the phone, couldn't pronounce the name of their business properly as in Nevada not in Na-vah-dah. This is what Customer Service has moved to apparently and it's unsatisfactory, not user-friendly, and not even close to anything that could be labeled acceptable customer service.