Beware! They may lose your clothes if you do their wash and fold pickup service…read more They mixed my clothes another person's up so I have some of theirs and some of mine is apparently still missing? I feel like it should be an easy problem to fix. If two different people both call and say I am missing clothes, it should be that hard to return them to the rightful owner. Wash House CLE has made no attempt to pick up these other clothes. I have tried to return them, but I refuse to drive them there myself. This also makes me believe they are not doing much to find my missing clothes. I will not risk anymore of my clothes with their "convenient service".

What a spotless laundromat!! Very clean, machines all look brand new, great snack machines, kids…read morehang area, games, and tv's!! Lots of washing machines and dryer's. Wow, excellent staff! Thanks Jessie for the awesome customer service!! Your attitude made me smile. Friendly, outgoing, and polite! Nicest laundromat I have ever been in honestly! Definitely would highly recommend. Really nice spot, they also have free WiFi! A++ Experience

Super friendly, super helpful. Dropped off our clothes for a same-day wash-and-fold service, and…read moreeverything went super smooth. Fast and reasonably priced. Would recommend!

This place is a lie!!! On the internet and clearly on this app too! they've seem to take the stance…read moreof misleading and falsely persuading their interested audience fake business hours! My disappointment for this place troubles me because I feel as if that's what this place is stamped for in the community for (being 24/7) laundry service and with this change of hours without acknowledgment it feels as if this establishment as turn its back on the community. Also I want you to picture being in my shoes where you have a flight at 9:00am and you live in an apartment where there no washer and dryer on sight, you plan out to go to what you know at the time to be a 24/7 laundromat right. 10:00pm comes around and you start preparing to load the car up with you bags just to find out this place is no longer 24/7. The feeling of Pure anguish!

Customer service is great! The owner is a super friendly guy who puts his heart into this place…read more Super helpful, and everything's very clean and well taken care of. Even the atmosphere is so nice with all the plants. Will be doing laundry here when I need to. Tonnnns of machines. Never worry about needing to wait for one. Small businesses like this give me hope for Cleveland. Love when there's heart in a place even if it's just a laundromat.

it was the most filty place I ever went to in a laundry place black mold washing machines doors off…read more nasty no one cleans there a 0 out of 10. it should be Condemned and closed permanently

I've been a loyal customer here for 6 years and come in weekly. Up until recently, the service has…read morealways been great--especially when Nadia was here at the beginning of this business. She was efficient, helpful, and genuinely kind. Unfortunately, today's experience was the complete opposite. At 7am, I washed two kids' jackets (size 6-7) and one full-length medium winter parka in machine #16. The machine was only about half full. I pretreated everything, but when the cycle finished, all three coats came out still soapy and stained, with visible OxiClean residue. I brought this to the attendant's attention and showed her the items and the leftover soap. Instead of addressing the issue, she suggested I should've used a larger machine...even though this one was not close to full...and then implied I may have used too much detergent. Her "solution" was to run the washer empty to check for an error code before considering re-washing my items. I explained that I didn't have an extra 30 minutes to wait for that process b/c I have to go to work, and that it didn't make sense to delay resolving the issue when the results were clearly not right. She then stated she couldn't rewash my load unless the machine was proven to be broken, because the cost would come out of her paycheck. At that point, I dropped it because I didn't want her to be penalized financially...but that response alone is concerning from a customer service standpoint. When I asked for a way to contact management, I was told to leave a Yelp review instead because she had done everything she could to make me happy. So here we are. It's disappointing that after 6 years of consistent business, a clear issue with a machine wasn't handled with basic customer care. I would've appreciated a simple solution or even an attempt to make it right, rather than being met with deflection and inconvenience. I hope management sees this and reconsiders both their machine maintenance and how customer concerns are handled moving forward.

I come here when I need to wash my blankets. The machines are perfect size for large items. I have…read moreused smaller washers as well. But i mostly use the large size. The price isn't too bad. I believe it was $13. They also have free dryer days as well. I believe it to be Wednesday. But even then the dryer is 25 cents for four minutes. So the prices are not bad at all. The staff walk around and clean up the machines. This place isn't dirty at all. They also have a coffee bar here. I haven't had anything. But I'm sure it's good. I see people but it all the time.

Very clean but somewhat expensive. Limited parking but at 10 am this was no problem. Carts to…read moretransport laundry in and out of facility.

It was very Nice. I will be back! There was Plenty of room…read more There was a lot of machines. There were plenty of washing machines. There were many dryers! It was Comfortable. The laundry was very pleasant.

Very clean and efficient machines for a good price. The staff is really friendly and helpful and…read moremakes it a great environment to do laundry.

One of the best laundry mats I've ever been too! Clean friendly and reasonable…read moreIf your in area and need laundry then try this place

Gets the job done, a little expensive, but large washers and free driers! Nice place to sit and do…read morelaundry.

Had to find a laundromat suddenly. Service staff was nice. Dryers were free. Washer Takes cards…read morebut reader is slow to reset. I had to wait 15 minutes before reader reset. Double check reader doesn't say active before putting clothes in washer. Not too bad, but floor could be cleaner. Vending machines and detergent vending.

I'm so lucky to have this minutes from my house. It's…read morealways clean and every time I've been all the washers & dryers are always working. My washer broke and it was so convenient to have this place so close. It's also great for bulky bedding & spring cleaning- i usually take all my curtains up there a few times a year.

I was a little nervous going to a laundromat on a Saturday night, but after seeing the ratings on…read morehere I thought we'd chance it. Turns out it was very clean! Not sketchy at all! Machines looked new and everything was well maintained. It was a little more expensive than I was expecting, but I haven't been to a laundromat in 20 years, so that's to be expected. The machines do take quarters, though! And also credit card. Definitely recommend if you're in need of a laundromat!

Absolutely amazing service the first time they came and picked my loads up but when it was time for…read morethem to return it was well after their business hours and I had to call the company phone multiple times to get no answer until I remembered the drop person called from a personal cell. I reached back out them and they said they were not working anymore but it was family owned so they would make a call. They did and shortly after my clean laundry was returned. However the next time I attempted to book they allowed me to schedule on the app but no one ever showed up and none of my calls were answered. I tried for a good week straight before just moving on to a different company. Weird behavior I definitely would not recommend.

This was the first time having to use a service like this due to an emergency situation therefore I…read morewasn't sure about the cost, but I did take full advantage of this opportunity and added a few additional items that needed cleaned. Make sure that if you want to estimate how much you'll pay, weigh the bags beforehand. Otherwise, I didn't have a single issue and the app gives you a ton of information from status to even the driver name and how to contact him/her. Definitely on time for pick up and was even early on delivery. The folding is definitely a perk, and they even folded the way I normally do. Overall great experience.

It was really nice.Young mail clerk explained how to use the machines. As a senior citizen. I just…read moredid not see how to operate.

The place is so clean, the attendants are so pleasant and social! The morning attendant Valerie was…read moreso sweet she even started to help fold clothes I was so astounded by the courtesy; I was speechless. She tried to make sure everyone was well accommodated, and even during a rush they do there best. We've been there already a couple of times and every time has been like a greeting from the friendly side of the family.