I would give ten stars if i could! Very happy with this company! They were very helpful, professional and fast, in helping removing the water damage from under my property due to a cracked iron pipe. I really loved their honesty and the punctuality. Tilly the office manager was very helpful connecting me to the right people for this job. Chris was very fast, honest, professional and knowledgeable. Did the job in record time and even tho it was a lot more work than he expected, he still kept the price that he estimated when he give me the quote. Highly recommended! read more

I had a very poor experience with this business. After setting an appointment w/ a project manager to meet at a vacant property for an estimate for cost to remodel & repair items in a small house. He did not meet me but sent a leak detection man instead. (I had already had a report done by a leak detection company which I had mentioned). When I met him a few days later, he said he would get back to me. I received one phone call from him 5 days later saying he was preparing the estimate. I never heard from him again. Needless to say, I chose another contractor who met me at our 1st appointment on time, had excellent communication skills, & presented a 20-page line-item estimate of cost prepared within 2 days. read more

Tommy the supervisor explained the prices and answered my questions. His workers were very polite and professional.

I used Clean Earth for my water heater leak and they were responsive, came out, and were on top of it. The whole process went really well, and they replaced all the flooring, the baseboard, and drywall,, they gave me updates as the process went along. The staff is friendly and very knowledgeable. I highly recommend! read more

Unhappy with their work. Took 2 months to do a small remodeling in our kitchen it's not about waiting for parts or materials bcoz we settled for in stock materials only . 1 month sending incompetent workers just to have another worker to come fix and finish the job in a week. Thomas Castillo was our project manager, keeps on contradicting everything he says. Throw his work workers under the bus when things are not being done properly. I will never recommend this company, look somewhere else. They work sloppy too knowing we still live here while we have this kitchen renovation going on. read more

update a year later: more bathroom work and their poor communication hasn't improved. They tell you they'll be at your house on xyz day, then on that day you don't hear anything from them. When you call them, you get an outsourced answering service who doesn't know who you are or what's going on in your home and they can't transfer you to real employees. I don't know how many days they're going to leave me without a toilet but they led me to believe just half a day. Understaffed or too many simultaneous jobs. read more

Carpet cleaner galore!! Drey, the technician, just battling the pouring rain, my dirty carpet and my couch, - never cleaned. Great personal attitude, incredible craftsmanship, excellent customer service over the phone. Just a very pleasant way to spend good money for an outstanding job immaculately well done. Used the company for the first time, based on a friend's recommendation. Won't be the last time. Excellent job, most pleasingly done. Sam N. read more

Clean Earth Restorations - I told you, carpet cleaning, -- in this case sofa cleaning, really does work. - Damage Restoration Near Me - El Cajon, California

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First the good: The pack-in and pack-out crew were great! Hard-working and nothing broken... extraordinary. Also, the final touch-up crew was beyond my expectations. Every detail was important to them. The problem was the project management. We have done enough construction in our home to know that things don't always go well and that need change... It's the nature of projects. ALL we asked was for communication. What did we not get? Communication! Our project manager, from the very beginning, was trying to get us to do his job. He was non-responsive and dismissive of our needs and the communication between him and the flooring company was just as bad. The plumber they used to put our washer and dryer back in did a shoddy job, had to re-do it and, after the re-do, my husband came home to a house filled with gas!!! All our project manager did was tell us to use the house fan... uh... how about turn off the gas! FINALLY they sent out a new plumbing company that did a wonderful job and was flabbergasted at the shoddy job the plumbers before had done. THEN, when when we needed the dishwasher and refrigerator hooked back up, they sent the SAME guys that almost blew our house up. I was furious and all our project manager said is that it was "who he uses". The project managers attitude got worse and worse the longer the project went and it went WAY over what it was supposed to. We have an excellent insurance company who recommended them but I will be writing them an even more detailed review in the hopes that they no longer use this business. There's so much more that went wrong and we never felt heard or important in any of it. Finally, when I tried to have a face-to-face with the project manager, he acted like a petulant child because I wasn't happy with his work and WALKED OUT! I have never worked with someone so unprofessional. Just a tiny bit of giving a dang could have gone a long way with us. Save your time and stress. Go somewhere else read more

I would advise staying away from this company. In 2019, we had a leak from an old drain in our 2nd floor shower. Our insurance company recommended we use Clean Earth to handle the emergency services. After the initial work, Clean Earth proposed we use them for the restoration work, which included rebuilding the shower and bath area. We did and as soon as they completed the work, we had more leaks. Their restoration sub contractor, Jeff Nelson, came back and discovered grout missing in the shower, which he repaired and indicated the shower was all good. A few months later, we discovered more cracked and missing grout elsewhere and he came back again to fix those areas. Then in 2024, we again had a leak from our shower. We called out Clean Earth who dried out the leak, but refused to go further in fixing the problem, indicating our 3 year warranty was expired and refusing to take any responsibility. We had to bring out another contractor to rebuild our shower and bath area for the 2nd time in 4 years. During the construction, we discovered that there were defects in the waterproofing that Clean Earth had installed back in 2019. It was never right from the beginning, and the repairs to the grout only slowed the leak down until after several years, it finally soaked through the wood sub floor and down onto our kitchen ceiling again. Then Clean Earth wanted us to pay $2365 for their emergency services. We went to small claims court and Clean Earth successfully hid behind their expired warranty, to avoid paying damages to us. But the Judge did reduce their invoice in half, indicating that a company can't provide defective workmanship and then profit from fixing it later. Our court case was #24SC03053C. I also reported them to the Contractors State License Board, but they were unable to help, because the faulty work happened in 2019. However, they did put my report in their file, in case others report problems with Clean Earth. The CSLB Case number is #SF 2024 3736. I also reported them to our insurance carrier, who recommended them to us in the beginning. Bottom line, this company does horrible restoration work with questionable sub contractors and will not stand behind the quality of their workmanship in the work and services they provide. There are other contractors out there that will guarantee their work, but Clean Earth is not one of them. read more

The best carpet cleaning service I've ever used. They are so efficient, professional, kind and affordable. I was referred by my downstairs neighbor who has been using them for 10 years! Drey was such an absolute gentleman, who went above and beyond. Kaela & Caitlyn were so kind and patient. They listened to all my needs and accommodated my schedule changes quickly and without question. Excellent Carpet Cleaning Service in San Diego County. I highly recommend them as the best Carpet Cleaners in San Diego. read more

Clean Earth Restorations - Clean Earth Restorations Best Carpet Cleaning Service in San Diego - Damage Restoration Near Me - El Cajon, California

Excellent carpet cleaning. Available the next day. The technician was on time, courteous, friendly and efficient. read more

Clean Earth Restorations - During the cleaning where you can see some "before" and "after" - Damage Restoration Near Me - El Cajon, California

Can not say enough GREAT things about this company. From carpet cleaning (Lee rocks!) to mold inspections and remediation - they are my first and only call to address any needs for my family and my clients. Professional, precise, knowledgeable, responsive, this company is excellent. Thank you Clean Earth! read more

Problem: an old dishwasher was removed, showing a significant amount of rodent feces, water damage and mold. Clean Earth cleaned and restored. The following things occurred during the "restoration": 1. Communication always had to be initiated by me 2. Project Manager didn't respond to emails multiple times. 3. Initial estimate was 6 weeks for project. It took 6 months 4. Mold was found during project. At no time was it estimated; an invoice was submitted for $1770 3 weeks after the entire project was completed. Business owner claims that no mold estimates are ever made and that they bill after the work is completed. At no time did they ever take responsibility - the continual response: "That's the homeowner's job" 5. Continually had to ask them what the next step was. 6. Was completely un-involved with subcontractors and setting up times and dates to move the project forward. 7. Subcontractors needed to be continually brought back for touch-ups, forgotten tools, cleaning, etc. Clean Earth stated that this was the owner's responsibility. So in short, while they did finally finish the project, it took 6 months to do a small kitchen. They continually failed to communicate throughout the entire process. What should have been done in the latest 3 months took double the time and cost us $3K in expenses. I cannot, in good faith, recommend this company to anyone. Feel free to go with this company if you want - just be prepared to continually have to email, text, call, and be your own project manager to get this done. Business owner will try to disclaim responsibility. However, nothing takes away from the fact that when asked why it took so long, the project manager said "That's just the way it is." read more

Had them come out and 2x check the drywall for moisture after we saw some white patches show up. A painter recommended having clean earth come out and check before they come out. Jeff was great and in constant contact. No moisture was found, so didn't need to use them for the restoration services. Would use them again should we run into a similar issue in the future. read more

My HOA contracted with this company for a mold removal project in my unit. Alex and her partner, Fidel, did a superb job. Alex was exceptional. She has great communication and customer service skills. She was patient while explaining the progress of this process to me. This is not a situation that I've ever had experience with. Clean Earth will now estimate and bid the reconstruction phase and I really hope that they get awarded with the work. So far everyone at Clean Earth has been very nice and easy to work with. That isn't always easy when navigating and HOA/homeowner situation. They have done their best to communicate what they can to me. I will recommend this company to others. read more

Procrastination is the main issue of this company. My landlord use this company, it took over a month for mitigation, and did mediocre job for restoration. And bad communication with contractors. read more

This company is FANTASTIC!!! My girlfriend and I used them and their customer service was top notch. Lee, the technician was prompt, professional, polite, and friendly. We highly recommend this company. Customer service of this caliber is hard to find these days. read more

I would give Clean Earth Restorations 7 stars if I could. When you find yourself in the unenviable position of needing a Restoration company, I very highly recommend Clean Earth! Clean Earth has a great business model and they work it well. Dean, one of their project managers, is on it. Very intelligent, knowledgeable and great about communicating. Their field techs, Edgar and Daniel H. are extremely conscientious and thorough. Edgar and Daniel are very sensitive to the emotional duress their clients are going through during a remediation process, and make every effort to protect your furnishings and keep the site clean. Clean Earth's repair crews are also 5 star. Jose is absolutely the man: very skilled, polite, respectful and takes great pride in his work. Jose is an expert in matching new work to existing finishes. As a retired custom home builder, I recognize quality work and thorough consideration for the customer's home as the remediation process moves forward. I enthusiastically recommend Clean Earth Restorations. read more

My roof leaked over Thanksgiving. Cameron and Angel were assigned to fix the inside since mold started growing. I had to be out of town and made arrangements for them to get in my home. Both were great at letting me know when they came and went and what they had done for the day. Their teams were very respectful of my home and I could hardly tell anyone had been. I would definitely recommend Clean Earth for any clean up you need. I hope I don't need their services again, but if I do I know where I'm going. Thanks guys! read more

In the last year I to use Clean Earth on 2 occasions & needless to say I have gotten to know the entire crew.... My HOA of my condo community uses Clean Earth on all their restoration, dryout projects & they have re-assured me that theyre one of the better companies out there! I had a Slab leak / flood restoration & mold mediation, kitchen tearout & rebuild along with shortly after had a roof leak & had a dry-out & drywall repair. Big jobs like this are never a speedy repair & is a process especially when requiring HOA board approvals but for the most part under the circumstance now that its behind me, they did a great job on both projects. My hold-ups was never with C.E. as they always had a crew readily available to to all aspects of the demo, dryout, restoration, finishing, clean-up in a timely manner. Had one issue but discussing the situation with the owners Paul, Robyn & 2 project managers Dean & Shawn things were resolved & happy with their work & results. Would recommend! read more

We have had two major mold issues from running water in our walls from the condo above. Cameron and his team of Fred, Angel, and Darnell did an amazing job both times in remediating the situation. I highly recommend them! read more

I would never work with this company again. They exhibited poor communication and the job was not completed to my standards. The quality of the job was mediocre; but most bothersome to me was the poor communication between their contractors, main office, and I. They replaced broken glass light fixture coverings on my chandelier that didnt fit properly and then later informed me that they would not correct their mistake because it was not paid for by insurance. They caused damage to the stairs leading up to my condo during the construction and never repaired afterwards. When I asked their reply to me was that "it was never in the initial scope of the job". In my opinion, they could have fixed that for a half an hour of labor and kept customer satisfaction. Ultimately, I feel that they showed very little care for the customer and was easily willing to cut corners. read more

Once again our expectations were surpassed.... Our carpets needed some TLC! The cleaning Technician "Drey" completely made my wife and daughters day when they came home to a freshly cleaned home. The carpet throughout our home was not only clean but had a very fresh scent. I spent a little extra to have our sectional couch cleaned and it was well worth it! It looks amazingly new. I highly recommend this top notch service. Thank you Drey read more

My carpet was in bad shape and I had candle wax on the carpet so I really needed to have my carpets cleaned and for a fair price. I called around and was quoted $140-200 from other local carpet cleaners but I called Earth Carpet and had my one bedroom condo cleaned for $60 for two rooms. The gentleman who provided the service was friendly and on time. I had my carpet cleaned the same day :) Please give them a try. I was really happy with the job :) Highly Recommend! read more

I've known Paul of Clean Earth Restorations for many years. He is honest with his customers and works hard to advocate for their rights when they have damage to their home or business. He cares about what he does and about his customers. I highly recommend Clean Earth Restorations for your mold, fire, sewer and water damage repair services. They are the best! read more

From our family to all the staff at Clean Earth Restorations, thank you! After having water damage in our home from a slab leak Clean Earth Restorations staff came out to help us repair the mess. Not having a kitchen, garage flooded and other cabinet damage it was awesome to have support to guide us through the process. We were kept well informed by our project manager Dean and we never wondered where we were in the process of repairs. Dean managed all the repair work for us and kept everything on track! Jeff completed the repairs and the house is back to the way we were before the leak. This is our home and a place we take great pride in, I am so happy that the staff at Clean Earth Restorations took that same level of pride in our home and the repairs. Words will never be enough to show my gratitude! Thanks for all you do and should we ever need repairs in the future we are happy to now have Clean Earth Restorations as our go to company. read more

I agree 5 star for the clean up crew ,but 0 star for the reconstruction crew. They tried to over charge my insurance company, and it took over 5mos for the reconstruction They send the none skilled workers to the lower affiliate neighborhood's. And some of the work had to be redone. I would never use this company for reconstruction. But the clean up crew did an excellent job read more

At first, i didn't want to write a Yelp review because the workers themselves were ALL very nice and the the bulk of the work was actually well done. It was the lengthy process and the lack of eye to detail that brought my high expections of 5-star quality work to just a 3.75 rating. i did e-mail Clean Earth Restorations (Shawn, Rhett -- as well as the adjuster at AAA); and this is what i wrote to the parties involved -- "The bulk of the work was GOOD. It was the UNsatisfactory detail and finishing touch to a "good job" which would have made the finished total package a "great job." From first reported to AAA of the water damage August 1 to the completion walk-through with Clean Earth on September 26, 2018 -- it was a good experience on practicing patience and allowing the work to proceed as it did -- though there seemed to me a communication gap between AAA and Clean Earth, which may have added more time to complete the work (almost two weeks of negotiations for the changes). * Lack of preparedness regarding materials/tools needed. Two or three times, workers came to work without the necessary equipment or materials to do the assigned work (i.e., grout had to be hunted down from previous worker to fully complete the grout work; a necessary tool was needed to cut to size a couple bolts for toilet; parts needed were brought in at the last minute). * Trash left in the yard were not picked up as promised that day -- so i trashed them myself (since it was our trash pick-up day anyway) -- not wanting the eyesore even an extra day (twice, i trashed stuff waiting to be picked up). * 3 extra blinds were broken off and were taped with BLUE-colored tape, which my Mom hated, and which immediately fell again -- so i painstakingly used thin wire to at least put them up again, minus the unsightly blue tape. * Necessary man-power was UNavailable when needed -- so instead of waiting, i helped ---- by moving furniture back in place, as well as helping hang the heavy chandelier back in its proper place on the ceiling. * Carpet was cleaned... and at walk-through, seemed like a job well done -- but after a few days, when it was finally dry and re-vacuumed, the carpet on the hallway and stairs now have a different tonal color (a light-pinkish tone) in the mid-areas, but the edges are still quite dirty looking. "Because i didn't complain about the bumps encountered during the restoration and because i helped as noted above (labor which was charged to AAA) -- i stressed that in return, i wanted a THOROUGH cleaning on the carpeting. Either my expectations were too high -- or the worker was not given enough time to do the work as thoroughly as i asked. "Overall, it was a trying experience -- one that i hope won't be relived again! Thank you, Leo, for your help -- as well as Shawn and Rhett -- for your coordinated supervision of the work. The paint-job from Luis was very well done -- his friendliness and willing to please was appreciated by Mom and me. Thomas' grout work was very good -- i would've liked even the edges to the wall to have been as thoroughly done. Jim did a good job finishing the bathroom baseboards and smoothing out that lumpy carpet area at the door. Alex also did a good job at whatever chore she was assigned -- it seems to me that she has a heart willing to please, with the practical intelligence and strength needed to accomplish the job." ALL the workers (including the project managers) i met from Clean Earth Restorations were friendly, professional, and cooperative; but because of "bumps" encountered on the overall project, the rating for the company is 3.75. read more

Great to talk to on the phone. easy to schedule. Guy was out on time and did a great job. I was out in PB but that was not an issue. Great service and value. I was in a high rise too! read more

Wonderful experience! From day one these guys have been first class. Professional, friendly, thorough, and clean. After the insane rain here in SD my home flooded. They responded immediately- stayed late making sure that the area was clean and ready for demo. They have been so flexible with my busy schedule- starting work at 4pm! Leaving after normal business hours to accommodate. I would highly recommend them to anyone! read more

My family has provided appliance service and sales in the Greater San Diego area for nearly 50 years. We regularly provide professional install/removal of appliances for restoration firms needing to repair a home after a flood or fire. We have completed work for Clean-Earth in years past and recently were re-introduced to their firm. This team is on top of their game. They are responsive to their clients and mindful of the homes they enter. I recently had a job with a large, national restoration firm that left our shared client so frustrated that I had to meet at the client's home (on multiple occasions) in support of her claims against the restoration team and their damages within the home. Having Clean Earth as an alternative to other "big" restoration firms has been a true blessing. read more

this company caused many losses to our complex by leaving the gates open disregarding the safety of our older residents. Not only his prices are 2-3 times more than most companies, they will take almost 12 months for a project that should have been finished in 3 months. our residents had nowhere to cook, and had to sleep in molding apartments for months -horrible read more

Screwed up on our project and wouldn't rectify the screw up. Would avoid this place if you have other options.

Great company and even better customer service. Live the people. Redid my friends apartment and it looks AMAZING!! High recommend.

Amazing company I highly recommend them! Had my bathroom flood a few weeks ago and I called them right away they were at my house within a few hrs ! Very professional they explain what needs to be fixed and what they are going to do they make you feel very comfortable! I am so impressed they were able to dry things out so fast and assure you that it is fixed ! Really great care thank you again !! read more

Our refrigerator was leaking from the back and caused damage to our cabinets, and flooring. After Verona Kitchen & Bath did the demo we found a second leak with mold! This was an extremely lengthy and draining process to repair and remodel everything but with the great communication from the Project Manager, Dean I had the comfort of knowing they were doing the best they could to get everything finished. The company they recommended for our flooring (I can't remember the name of the company - Adrian was the contractor) did an amazing job, and Verona Kitchen & Bath does beautiful work - Cesar is great! read more

I live in a small apartment complex, my neighbor clearly had some kind of water damage so this company came out very late at night on 5/7/19. It woke me up out of my sleep at midnight because some of their coworkers were slamming doors, picking up and dropping trash in the middle of the walkway, and talking very loud in the middle of the apartment complex with the door open and all their fans on. I understand that this company is a 24 hour emergency service but you need to have some courtesy when dealing with noise and the neighbors surrounding. When I went outside to ask how much longer they would be they said a couple of minutes and that they were just finishing up. I then complained about how loud they were being at this time of night and that they woke me up out of my sleep and all the guy could say was "okay" multiple times. I didn't even get one I'm sorry. Long story short this company is very loud, inconsiderate, and rude. read more

If I could give them zero stars I would. My relationship with Clean Earth started when I placed a claim on my insurance. Initially they came in with the insurance and gave me information on what needed to be done. I went with them because I trusted my insurance company and their judgment. I was wrong. A leak from my bathroom on my second floor to my first floor caused damage to the ceiling. The work started out clean and professional but as the work progressed and workers changed it seemed to get more sloppy. First incident- I have an old heating system that heats through the ceiling they had to disable that system and install a new heater. The electrician came and installed the heater in the middle of a huge blank wall. It was extremely random and a bad place to put a heater. I had to have them move it to a spot that was better suited. What is funny is that the electrician said he had a hard time installing it on the first wall and he should have installed it there to begin with... DUH. I could have told him that and I don't work construction/home repair. Second Incident- They removed my popcorn ceiling and I asked that they covered all my furniture so dust would not get into my couches. I come home on my lunch break and the couches were half covered. I had to ask them to fully cover them Third incident. They started to patch the ceiling on a Friday. They left a HUGE mess in front of my condo. They spilled the water they used to clean up outside of my place and then didn't clean it up. It dried white and looked horrible. They drug drywall bits and dust all over my neighbors welcome mat and left it there. I had to have a worker come back to clean it up. Fourth incident. They left drips of what i'm assuming is DAP or some sort of putty all over my walls and also they touched my light fixtures with their dirty hands and never bothered to clean off the paint/ or DAP or whatever it was! I had to clean it up myself. I didn't even bother calling them about this FIFTH incident. They billed my insurance company directly. I waited for an invoice from them and never received it. About a month and a half to two months later they call my husband and email me over an invoice late in the week right before we go on vacation. They call me the following week to remind me of payment... fine. After i say I'm going to pay i just have to move the money i deposited around she then proceeds to tell me "Yea because we are approaching the 90 day mark and if you don't pay i'm going to have to place a lean on your house and you don't want me to do that" EXCUSE ME. I thought that was rude. I apologized for not paying, i hadn't received and invoice and told you I was going to pay and then you threaten me?!? If they were really concerned about payment they should have contacted me sooner. They had my cell my email address my phone number and my home address. I WILL NEVER USE THEM AGAIN! unprofessional, rude, and sloppy. read more

Let me just say that: they outsource a $72 Asbestos test (has invoice to proof the price) and charge you $288 on their bill to "compensate the 'extra' work ( to take the piece to the lab and send me the results by email) their staff has done.) Do I need to say more? If you get a initial quote of $3000 to lure you in and end up with the final bill of almost $5000 because of the "'unforeseen' nature of the job",don't be surprised because these mold experts just seem to 'lose' the ability to estimate the work correctly from the beginning. If they look so profession in the beginning but after you sign the contract, your calls are not returned till 2 days later and you never know the progress of the restoration, don't be surprised. There is no incentives to speed up the work as long as they can bill you for that. If you read this review and still decide to hire them, do it at your on risk. read more

I just want to say WOW, The quality of the work was amazing but the customer service and staff was even better. When my master bedroom roof came down filled with water. This team of PROFESSIONALS came to the rescue. Grant and his team came in and stopped further damage. They helped me understand the entire scope of work and made sure the home was safe. Once space was dry the sent Manny, what an talented man. He does it all and to call him "handy Manny" would be an insult. He is a master tradesman and put the room back together better than original state. Drew made sure to check in with me and the entire team throughout the process. What could have been a horrible 3 weeks, was made much easier by this wonderful and seasoned company. If you ever need work done in your home or just need carpets cleaned, This is the people to call. I have told all my friends and feel very happy to HIGHLY RECOMMEND this team to the public. Thank you, Clean Earth Restorations. You guys are truly amazing. read more