This is the worst car wash I may have ever had!, definitely within past few years ! $20 for what?. To start a guy came out to put my card in for me didn't really greet me just asked what I wanted put in my card, gave it back and said pull up- and no receipt, not even asking if I wanted it or nit. The next kid came out just as I was pulling into the lane and that was it. And my car... although there's water spots so you can assume it was washed, the tires are still dirty and the bug marks are still on the car and windshield. I won't go back. And I will tell others it's a waste!. read more

Every time I've gone to this location for a car wash, I've had a fairly pleasant experience. Typically, there are plenty of spaces open to vacuum and dry off the vehicle, the towels are fully stocked, and the staff are nice, friendly, smiling, and helpful. It is a rare occasion that it is too crowded to find a spot or the towels are not stocked. However, my low rating comes from a customer service experience. I had previously (3 years ago) signed up for a membership at a different location and began coming to this Carmel Village location within the last year for logistical reasons. A few months ago, I received a notice at the entry booth here that my credit card on file was expiring and to enter a new form of payment. I did so as prompted and carried about as usual. After a couple months, I noticed that I had been charged for a second membership at this location in addition to my original membership at the original location. There is no customer service email or telephone number available online or the clean free car wash website. There is, however, a contact us link on the clean free car wash website, which I submitted and nobody ever answered. Luckily, I found a phone number on my welcome email from three years ago at the original location where I signed up for a membership and called that phone number and left a message. Their location manager called me back and proceeded to assist. I tried on a number of occasions to contact this Carmel Village location and speak to a manager with no luck. Even the manager at the other location told me that he could not get through to a manager at the Carmel location and he was surprised by their lack of response or customer service. It was impossible for the manager at the original location to refund my three months of double charges, but out of the grace of his heart, he did offer to cancel both of my memberships and offer a free three month membership at his location to compensate for the additional charges. I'm not sure why an establishment believes it is okay to treat customers with this level of service. This is not acceptable and I am an incredibly hesitant to proceed with ever pursuing a membership at clean freak car wash again. read more

This car was and the manager Bo (not sure if the spelling) is awesome! They turned a bad experience upside down and made it up to us in a way that made us want to resign back up for the membership! It's a quick efficient way to get your car washed and the monthly subscription is affordable and the bags are always open and operating, lots of clean towels always! The had accidentally not canceled our subscription when we requested it and when we spoke to the Manager she took ownership and corrected the situation up and above what we would have expected! So grateful for this place! read more

We took a $10 special and following month we decided to cancel because we changed our mind as weather still mild, they will not cancel no matter what online. We were told to go to a Manager onsite to have it cancelled. What da heck! Never again to get membership here. Please be careful! read more

I've been coming to this clean freak location since it opened many years ago. It's reasonably priced and conveniently located at the corner of Gilbert Road and Queen Creek. They have vacuums, which are good when they're working, and the car wash itself does an OK job most of the time. There are times when I go through and my car is way too sudsy when I come out but I have a membership so usually I'll just drive through again and hope for the best. My only complaint about this location is that it seems like no matter what time of day and no matter what day of week I come, they are always out of towels. I go to other locations and don't have this problem, but for some reason this one every time I come here I have to use someone else's dirty towels. I've even been here at times when there are no other cars here and they still don't have any clean towels. read more

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Crazy, keep charging you every month after you move, that's fucking crazy. WOW I go to location where I sign up, they said I need cancel online, I call representatives thorough phone, they said I need to go to physical location to cancel , that's fucking crazy read more

My son cancelled his account on 12/7/24. Card was charged 12/16/24 for $35.00. They said it was charged because it was cancelled less than 7 days before the billing cycle. I verified that was NOT true. When I sent screenshots with proof they would not respond so I submitted a complaint to BBB. They never answered that either- though I recieved a second cancellation email a week after I filed. Now today 1/12/25 They chared the card AGAIN. $35.00. THEY NEED TO REFUND $70. 00 This is FRAUD. DO NOT START A MEMBERSHIP WITH THIS COMPANY- THEY WILL CONTINUE TO CHARGE YOU AFTER YOU CANCEL. Sent all info to our attorney who will be pursuing legal action as they have not refunded $70 read more

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I have been to a few other Clean Freaks and this one does not do as good of a job cleaning your car. Additionally, too often the car was is closed for maintenance. Lots of other options are opening up in the area. It might be time to shop around. read more

Clean Freak Car Wash - Too often this is the case - Car Wash Near Me - Chandler, Arizona

I did not have issues like other reviewers. Payment was fast and easy. Wash was good, but nothing special. All vacuums worked. Air hoses worked. Did not see a place to hang mats up and wash (sink yes). read more

Horrible service experience - after years of being a customer, the changes have all been for the worse - to the point they now have very rude agents - confrontational manager and poor upkeep. Finally decided it's not getting better and will take my business elsewhere read more

They jam-packed your car in the car wash so the car in front of you and behind you prevent your car from getting fully clean. When I bought a gift card, I wanted $100 gift card and they gave me a $200 gift card instead, and would not refund the difference. Management would not even come out to speak with me and was not even concerned about my complaint. Seems there are a bunch of kids working here and not very professional! read more

Had to go through twice because the little bit of dirt I had on my car was still there when I came out. I had also paid for the hot wax, but got tire dressing instead. I never get the wheel/tire shine, because 3 days later all the road grime collects on your rims from the tire shine product. The guys working the gates wasn't willing to credit me the wax that I paid extra for. Oh well. Second trip through still didn't get the dirt of my car. My vacuum bay was missing an air nozzle and the vacuum suction,...well didn't suck. I'm about ready to axe Cleanfreak and find another car wash near my home and/or work. read more

Clean Freak Car Wash - Leftover dirt after 2 washes in a row. - Car Wash Near Me - Chandler, Arizona

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Automated car-wash systems have been around for decades, however over the last decade have become much safer (for both vehicles and the companies employees.). Generally, a brand-new car-wash will work as manufactured for 6-9 months before the little gremlins begin wreaking havoc if the wash-rack is not properly maintained and serviced as required. After trying a handful of companies throughout the valley, I decided to trust the cleaning of my personal fleet with Clean Freak off of Gilbert Road in Chandler, Arizona. To date, I have several accounts with Clean Freak, however I will be canceling all 3 of them asap. I trailered one of my vehicles into this establishment as it had been in storage since last fall, and I decided to add this car to my account. I am extremely picky about automated washing systems as there are quite a few "mismanaged facilities" throughout the valley, I am not an expert by any means, but I know what is good, and what is not good for properly cleaning vehicles. Between watered-down cleaning products, wax-arches with drums of wax replaced with water), RO systems bypassed, "sour-water" continually reused despite being so filthy solids are suspended in wash and rinse waters, poor maintenance of equipment, illicit cleaning of trenches and pits where the debris is literally shoveled-out by untrained employees (often requiring but not utilizing OSHA confined-space trained employees or contractor), illegal disposal of solids into onsite dumpsters destined for municipal trash via landfill (instead of following ADEQ and US-EPA requirements as a CESQG-VSQG (conditionally exempt, small quantity generator / very small quantity generator), postponing replacement of brushes, scrubbers, and mitter-curtains, broken or misaligned tunnel controllers, etc., and the list goes on and on. I cannot go into detail (yet) on how this specific location handles incidents caused by mechanical issues or employees, however I CAN say with certainty that they have little to no regard once an incident has occurred, offering only a crude form for jotting down all the customer's information, followed up by stating they will "review their security video within 72-hours. I did receive a phone-call from the company, and although it was hard to understand due to a bad cell connection, it was clear enough to comprehend "not our fault - appears as though your vehicle may not have all factory parts . . . Blah, blah, blah . . . however my attorney believes this will settle quickly, and I will post a follow up. read more

Ok. This location has officially, completely, given up on caring about their customers. For at least 6 months, the carwash doesn't rinse off the soap or clean The wheels at all. Also, there isn't an airline for both sides of the car. There is only one between cars so you have to fight with the person next to you to get the air hose, even though it's designed and plumbed for 2. They make up all kinds of excuses, people steal them is the biggest lie. They are just too cheap. I told the manager how come they don't steal the one that's there then? I hate this place. And I will be canceling even though I've had the fast pass for 3 years. And my wheels might be ruined. And the last thing. I was emailed to ask for input. I answered sent them pictures and emailed two more times and they did not answer me or care. read more

Clean Freak Car Wash - My wheels after I left the car wash. - Car Wash Near Me - Chandler, Arizona

i took my all white dodge charger through the wash a on Monday and had scratches on the top of my trunk after. I immediately said something, I filed a claim and was told I would be called in 24-48 hours it's Saturday i've called I will be going back up there today to get my money but this is ridiculous don't use clean freak if this how they all are but exactly this 3060 S Gilbert Rd Chandler, AZ 85286 United States. This location is a no I don't blame the guys there just doing there job but after an inci like this. I don't sign a waiver that says I'm liable for any damages the car wash did if they aren't able to own up and fix there mistakes and looking at the reviews I'm not the only one terrible busines. I did not say the service or quality of this location was at all good. terrible business over all. read more

After looking at all the damaged cars from photos folks have posted, it is disappointing to add mine to the litany of complaints and photos. They refused to pay for the damages THEIR car wash did to my vehicle. Claimed after reviewing the video, (which they don't share) and the age of the car 2015 they are not at fault. They are willing to LOSE a 4yr+ customer over it as well! Losing a monthly membership and a poor review due to their obstinate mentality. read more

Clean Freak Car Wash - Clean Freak refused to pay for the damage THEIR facility/car wash cause by them. AND willing to lose a 4yr+ customer over refusal to pay. - Car Wash Near Me - Chandler, Arizona

If I could give zero stars I would. Air hoses haven't worked for weeks and the vacuums barely work. They put up a sign about being under maintenance, but they have been down for some time. Here is today's exchange ver Batam; Me: when are you going to fix the hoses and vacuums, they haven't worked in months? Attendant (young kid): we're not. Me: then I am canceling my subscription. Kid: that's fine, one person won't make a difference. Me: I have over a dozen family and friends who come here and they will be canceling too. Kid: that's fine, we have over 725 customers. He had a very flippant attitude which tells me he has been hearing this for quite some time. No excuse, I have not received this kind of poor service in years. If the owner management is reading this, I have already canceled my subscription and joined SuperStar car wash on Val Vista. The kid wasn't wearing a name tag and wouldn't give me his name but it occurred at 11:30am Sunday Feb 13th at the Clean Freaks on Gilbert and Queen Creek. read more

Clean Freak Car Wash - Car Wash Near Me - Chandler, Arizona

My vehicle was damaged in their carwash. I showed the site manager the damage and was told they would review the video, as they have entry & exit videos of each wash. I thought perfect, they will see and address the issue. I later received a call to tell me that they saw no damage on the vehicle. So, I asked to see the footage to prove they didn't damage my vehicle. I was told no one is allowed to see the videos except for them. Makes sense right?!?!?! I then asked for contact information for the carwash owner/manager, to which I was told that wasn't going to happen. I was only allowed to have one employee's email address and the on site telephone number for the car wash. Shadiness at the highest level. read more

Clean Freak Car Wash - Running board. - Car Wash Near Me - Chandler, Arizona

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The fact that you are still charging people full price is messed up considering your top roller is broken and unable to clean from Hood to trunk. And yet people are still getting charged. Kinda feels like you are cheating people out of money. I say again they don't declare to you that it isn't working. read more

I purchased the membership the other month. It was mid month and I was about to wash my car for $9 when Jose asked if I wanted the membership for the same price for the rest of the month. He said I could cancel by the link he would send in email and because I was heading out of town I thought it would be good. Well fast forward a couple months, I still have the membership and take my car in at least once every other week. It makes sense for me because one, washing a huge Tahoe does not sound fun and two, my car is black. My car does come out a little wet but not sudsy when we pull out. I keep my towel handy so I can pull up to the vacuum area, quickly wipe it down and vacuum if needed. So convenient for me!! read more

Paid $9 and was in and out in probably 60 seconds or so. This carwash was worthless. Water did not even splash in the upper areas of the rear windshield. The rear of the car was still dirty after the wash. Will not go here again read more

Clean Freak Car Wash - Paid $9 for this! - Car Wash Near Me - Chandler, Arizona

DO NOT GO TO THIS BUSINESS!!! If there were an option for no stars, I would have selected it! My husband and I just bought a truck we've been wanting for many years...so much that we flew out of state to purchase it and drive it home. Not a cheap purchase or trip, but who knew how much more this would cost us???!!! After driving it through the wash, we heard loud scratching on the roof and water started leaking into the cab. The sun visor had been ripped off the roof of the cab. We immediately brought it to the attention of the employees and they asked if we'd like to fill out an incident report...yes, of course! They weren't even concerned though and didn't seem to care a bit and had quite the attitude. I could go on and on, but nothing matters to them. Two days later the manager called (Shane)...he had no sympathy whatsoever of the damage and quickly pointed out the sign says "enter at your own risk" and they are not responsible for any damage caused by them if the vehicle is 10 years or older, or had 100,000 miles or more. Are you kidding me?! So if I'm to understand this correctly, they have decided what's of value and what isn't! Unbelievable! They are taking no responsibility and didn't care at all about how devastated we are to have to deal with this after a recent and big dollar purchase. We have the money to go to big name car washes and spend $20-40 for a wash, but we prefer supporting local businesses (and like to stay close to home). This is clearly the wrong move because most reputable businesses care about their customers and would not require a customer to pay for something their business damaged. By the way, these signs they have posted of this ridiculous policy are posted on the opposite side of where they take your money...so you wouldn't be paying attention to the sign. And, our truck did not exceed the height limit! Needless to say, we won't ever be visiting this business again and will be sure to spread the word to everyone we can, and on every social media resource possible. Never thought About visiting Yelp before washing my car, but I sure wish I had now!! read more

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such a great spot.. the one thing I love is the bug remover area where you can brush yourself.. I can actually remove the bugs from the car and then head in to the carwash allowing me to actually remove the bug residue not just smear it again. the vacuums work great. Morning crew is very knowledgeable, handsome, and outgoing. read more

Ugh this place. I really want to like it because it is a convenient location, but there is always an issue here. We had a fast pass for a while, but I feel like every time I try to go there is some issue with the car wash, and often there is a very long wait. Sometimes you will pull through to the car wash entry, only to find there are no employees there. I have waited 5-10 minutes there before, which is frustrating since I think the main perk of places like this is that they are fast. It is also really annoying that they don't offer free towels with the vacuums which I have seen at a lot of other places. Finally I just don't feel like the car wash does a good job. It is constantly spotty, or there is still dirt left afterwards. The only reason they get two stars instead of one star is because the young men working there are always really kind and apologetic (for the constant problems). I feel bad for them because I think they are doing their best, but the issues are outside of their control. Skip this place - there are a ton of better options in the area. read more

My car was scratched all down the drivers side very severely. It's been a month and after filing an incident report they have never called despite leaving many many messages and even going in person and getting the run around .. someone will call you to have it fixed ... hasn't happened and they are now avoiding!! Steer Clear of this place!!! read more

This is my primary car wash. I have unlimited car wash passes for our cars. The line isn't usually too bad. The trash bins are usually not overflowing. I like their vacuums but there are a few with holes or not great suction which is super annoying and why I docked a star. Like a mini Russian roulette game every time you pull into a vacuum stall. They also have air to help get water out of crevices which is cool. They also have a bug station to wipe your bugs off before you go through the tunnel. Hot tip: of our go to the northern most vacuum station they also have a way for you to air up your tires. read more

I stopped for a car wash and was pleased with the overall experience. The free vacuums were powerful and working very well. The actual wash was high quality and there were available microfiber towels to also hand dry afterwards. I will go there again! read more

Don't really like washing my car here.doesn't clean off everything as well as it should. Jackson's all the way.

I used to go here all the time when it was $3 and got a okay car wash to get crap off my car. But now..... $5 and I had to come home just to clean my car it was the top worst car washes I've ever had I will never be going back. That's foxing retarded. The whole back side of my car unwashed! You bet.!!! Thanks. Just under my door still had dirt on it. What the heck did it even wash.?! Nothing that's what. Thanks for nothing. Never going back plenty of other car washes.! read more

It's not the inferior wash you get here, it's it's the high pressure and smarta$$ tactics of the punks that try to badger you into purchasing a monthly subscription. I've been badgered here before, but today was the last straw. Drove in and of course someone rushes over to "help/badger" me as in the past. Asks me if I want to purchase a plan, I say no. He says "it's gonna rain tonight", I simply replied "Thanks". He processes my Basic wash and then throws out the smarta$$ comment "I'll see you after the rain". I'm driving a 10 year old beater that I don't need to wash regularly. I have subscriptions for my other 2 cars at real car washes, paying far more than this place wants for their inferior washes. Convenience is no longer worth the badgering. I'll go out of my way to avoid this place in the future. read more

Ok I'm done with this establishment. Since I've been coming here for about a year or so I've noticed the wash is not the same like it was for me a year ago. I hardly get any soap on my car I had to scrub bird crap off the top of my car. I never had that problem. I get better car wash at ARCO and I dont even like ARCO... ONE THING I DO LIKE ABOUT THIS PLACE THEY FINALLY HIRED SOME WOMEN.... read more

Just a good, quick car wash. Doesn't always get everything off, but they have free vacuums, which I like, and free dash wipes (if you ask for them) - tip: if you buy the $5 wash, they turn off most of the brushes and rollers, so you just get water, one sponge thing dragged over the top, and a blow dry. The monthly membership option seems to be a pretty good deal. The kids who work here are always friendly and smiley. read more

This place's machines ripped off half of my bumper and did absolutely nothing to try and make it right. They immediately went on the defensive and were super condescending. The manager was irritatingly passive aggressive and their corporate office brushed me off as well (since they have a legal team and they know one person has no leg to stand on). A totally frustrating experience that cost me $1500. It didn't even matter that the whole thing was caught on their cameras they just said tons of cars go through there all the time and nothing happens so it must be my car. What a joke. read more

***********DIRTY VEHICLES BEWARE*********** THE MANAGEMENT & OWNERS ARE THE REAL SCUM I took my convertible Audi to be cleaned at Clean Freak Car Wash. When the wash was complete I noticed my rims were gouged. I took pictures with my ipad and insisted they shut the car washed down so I could ride my vehicle through again and see what gouged my rims. As the employee and I had suspected the tire machine lined up perfectly with the circular gouges. And as you might guess the machine was bright yellow hard plastic just like the transfer paint/plastic left behind. Sure enough, perfect match!! The Area Manager Vince didn't even have the stones to admit it... I made sure I told him that as well. He couldn't even look me in the eye. He knew the tire cleaning machine did it! He was so nervous about lying he started taking pictures of a scratch on my fender that happened years ago. WTF?!?!? LOL... the epitome of a goof ball. He's the manager of a car wash. Go figure! A young guy employed there (not mentioning names) felt really bad. He shut the line down and helped me match the machine up with the rim. He apologized and gave me his number and later told me that Vince laughed and said "THE OWNERS SAID TO DENY IT... she can't prove it." Nice people to trust your expensive vehicle to... huh? What an ordeal. SAVE TIME, TROUBLE, A BIG HEADACHE & MONEY... GO SOMEWHERE ELSE!!! Delete review read more

This place double dips into your bank account. If you sign up for the monthly unlimited wash fee watch out! They have charged me twice for the same month more than once. I've had to go in numerous times to get it resolved. Not just once each month but 3 or 4 times per month. Worse than a gym membership. Stay away. You were warned. read more

The corporate leaders of the Cleanfreak brand really need to investigate this location. I've been to many Cleanfreak car washes in Arizona and this particular location is really really bad compared to all others. There is always some component of the car wash automation process that isn't working. Sometimes it's the left brush rollers that aren't moving. Sometimes it's the right brush rollers that aren't working. Sometimes the top brush rollers don't spin or the long hanging rags don't move at all. There was one time when I witnessed absolutely no rollers spinning at all with just the water, soap suds, and air blasting. And it happened to the two cars in front of me. Amazingly none of those two complained but just left. This location gives the Cleanfreak brand a really bad name. read more

Third time using this automatic car wash today, first time with the membership. Does an excellent job cleaning my Altima, and much faster than other washes with zero spots. Would give it a fifth star if it was open before 7:00 to grab a quick wash before my busy day starts! Especially with monsoons in evening/overnight, many 'clean freaks' would like to drive a clean car all day, but have to leave for work before 7:00. Maybe just make the membership lane available an extra hour in the morning when the staff arrive to prep for the day?! Please, please, please? read more

We've had car wash passes on both cars (Highlander & Corolla) since it opened. We are happy with the job the car wash does. We have a roof rack on SUV and they are able to adjust for it. Sometimes the mirrors are spotty but it's a no touch wash. What do you expect? I actually had a lose mirror fall off while going through. They took report and managers ordered me a new mirror and they even installed it for me. We are very happy as its across from our kids school and gym. Wish they were open earlier and later but that's asking a lot. read more

Took my car for Wash here. This location very disappointing considering right near high end community of Layton lakes. Dryer is horrible and limited number of vacuum bays, and poor drainage. read more

I pulled into the Clean Freak Carwash (11/29/2022). I asked assistant manager Garrett if there were any touch free options and he said, "Yes!" Garrett went on to explain how the rotating brushes or wraps do not touch the car. Well, they do touch the side of your car and so does the heavy hanging brushes on top. I was immediately upset but of course you can't back out once inside. The spinning brushes on the side snatched my bumper out on the back right side. Garrett immediately denied it after I showed it to him, as if it was an automatic protocol response to not admit fault. He gave me an incident report to fill out and told me he is not allowed to give me a copy and that I should be expecting a call from the manager (Marcus). Marcus calls me the following day (11/30/2022) and says he watch the video 5 times and didn't see anything inside the wash. I asked him if the camera showed me outside of the was and mysteriously there is a shadow on the video where he can't see if my back right bumper was detached. I explained that I live 35 miles away, my bumper would have blown out wide on the highway. After asking to see the footage he said only they can see it or have my insurance company request it. Marcus the manager is well versed at how not to take responsibility based on other Yelp reviews as opposed to Garrett's nervous novice response he was taught to give to customers. Beware of Manager Marcus on 3060 S. Gilbert Road read more