Kevin thanks for your help! Appreciate his help!!!! He was patient and helpful in resolving the issue I had

I wanted to recognize Chris, the manager at Clean Freak Car Wash, for consistently providing outstanding customer service. Chris goes above and beyond to make sure customers have a great experience and always treats people with professionalism, respect, and a positive attitude. read more

In February a middle age black man who smelt like black and milds came to my window while cashing out for a car wash. He told me that they were running a special and it would help him meet his quota for the day if I paid $11 for a car wash, I'd also get a month of free car washes. I was already there for a car wash so it sounded like a solid deal for $11. A month of free washes and helping him meet his quota. He told me my card would not be charged again and I was not signing up for a membership. That was bullshit and now despite NOT having a membership with Clean Freaks, the company is repeatedly trying to charge a card I have locked because of this exact issue. I was told my card would not be charged again or kept on file without my authorization. I called earlier in the week for n March and spoke to Chris, through his attitude and clear defensiveness, I was made aware that this was his fuck up. With the attitude he gave me, you'd think it was his card being charged without authorization. With no accountability or apology, he confirmed over the phone that the membership I did not authorize had been terminated. But it wasn't, I woke up to another illegal attempted authorization on my card. So now I'm writing this review so people know not to come and get scammed by Chris or Clean Freaks. Y'all are waiting for a fat class action lawsuit operating the way you are. 2.5 stars on yelp doesn't even suffice, y'all should be shut down. read more

BEWARE: Will scratch your vehicle. You can clearly see from the photos I have added that the cleaning brush scraped up my car. I didn't notice until I got home . Horrible . My vehicle was not scratched at all before . read more

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Offered a gift card deal when all I want is a car wash... guy at 2:15pm on 12/2 was so rude about me not wanting to buy a gift card off of him; sorry but sounds like a scam. All dryers weren't even working, that's the whole point of a car wash read more

yes, I got a free car wash off the Internet site. My husband got one too so the same guy seen us so because we had two he made a comment to my husband man. How are you coming up with all these free carwashes? He was very rude and he didn't even wanna take our voucher. but he said he will let us go when we did the car wash. The car didn't even get no soap on it and when we got to the end, there was a little soap residue and residue of all over my car the guy that was really rude was a black guy. He sometimes helps the car come in to the washing area very rude guy and their manager should know about it. I imagine how many other people that voucher and him making a comment because he can't get a free car wash himself. Well all he has to do is ask his wife to download the app and put in a phone number if you put in your phone number, it will not let you do it multiple times so why is it his problem to even say anything it is not your right to tell me I cannot get a coupon off the Internet because your company offers it read more

Just moved from Las Vegas and decided to try this car wash in my neighborhood. Don't go, Save your money. It was my first time here and they had a $5 deal for the $20 car wash- ceramic coating, hot wax, air freshener, etc. the car wash took less than a minute, the dryer didn't dry anything at all (my car was still dripping wet like air didn't hit the car), I didn't receive any of the product that came with the car wash and had to buy at their vending machine. There were also no CLEAN or DRY microfiber cloths; during slow time the employees were picking up the wet cloths from below and laying them back out to dry. If I would've known before hand that the $20 car wash was going be lousy, I wouldn't have gone. It's been about an hour since washing my car and I received an email saying that I am now a monthly customer and $30 will be charged in a month (I didn't sign up for this). Lack of communication. I asked questions regarding the deal: is it a subscription? Is this a one time deal? I tried canceling my "subscription" right away and used the link provided only to receive a "No Results Found" on the website. Definitely will not be going back. read more

Clean Freak Car Wash - Car Wash Near Me - Phoenix, Arizona

I decided to wash my car early last week. I like going to Clean Freak Car Wash because they have free vacuums. But, a hose is always broken!!! I've had to Friné to another station once or twice because I went to one with a broke hose. That happened this visit as well. Aside from a hose always being broken. I enjoy going to this car wash. Really can't complain about free vacuums, even if the hoses are broken lol and the car wash itself is affordable, and they give you a free dashboard wipe. I think they have 4 options for car washes. They have a membership where you can get unlimited car washes. The basic membership is like $20/month. Then without the membership, a basic car wash is $8, and the one above that, the wheels wash is $13. I've gotten the $13 option a few times because I oftentimes wait so long to get my car wash lol but they always do a great time. I've only had to go through once. But, if for whatever reason your car doesn't get clean. The let you go through a second time for free. read more

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Dryers don't work, car was still dirty and soaking wet when I left. Try a different clean freak if you can. Others are much better.

Thanks Caitlin- before responding you should probably understand what you're talking about: the scratches came from antenna on the car in front of me: something expressly forbidden by your local competitors. So yes, your tunnel sucks and leaves the car soapy and streaky but the reason I'm not your customer anymore is a failure to take accountability or provide evidence that what you're saying is true. I didn't scratch my car, your workers let a car with antenna into the tunnel and packed us 12-18 inches apart, and when I asked to see the video or for the other driver's info I was told no. You offered nothing at all- so no accountability, no trust, no longer a customer. You guys are unbelievably awful and if you need more evidence reread your tone deaf and irrelevant response. read more

DOUBLE BILLED for months.! Refused to do anything about it. Credit card company stepped in to resolve the situation. Will use someone else now. read more

Sufficient. My old school drive through car wash at am/pm (next door) has been broken for over a year. And my other go to on 16th and Missouri (which I had a large gift card to) closed, I guess during covid. So I thought I would try something new. Nice, clean, efficient service. You're in and out in 5min tops. I've never used the vacuums because I don't want to be touching things I don't have to right now. It does the job. I do wish the drying portion was a little better but they just get you in and out so drying might have to be on your own. Overall, sufficient job! read more

We were looking for a basic, no frills drive-through car wash. I have been trying to avoid all places in which someone gets in your car to clean it due to COVID. This place fit the bill. Just your basic drive through car wash that is reasonably priced (I think it was $6 for the most basic wash?). I would consider going back again if I am ever in the area. read more

Enjoyed several "All About Wheels" services so much 'cuz my full sized truck and wheels came out nicely cleaned and tires shining. So I purchased a couple of CleanFreak "Limited Edition Gift Cards" for about $100.00. Then the problems started... Each of the 3 times using the cards since their purchase, I ordered the AAW service, and each time my wheels came out from the wash just as grimy as when they went in and with no shine on the tires. Twice I reported it to staff and they took the time to wipe down the wheels and spray shine the tires. A day ago, tho', I went in, charged my card for AAW service, and specifically asked the attendant to note my AAW request. Didn't work! Rims & tires still came out untouched! This time went to the manager and was simply told to go to another location or clean the rims before going thru the next time. Wow! Really? And, of course, there's no refund on their gift cards! So here I have $$$ for services still on my card to use on a sub-par car wash company and can't get a refund or any compensation for consistent poor service. Listen. Save your $$$, People. Take an afternoon to bathe your vehicle-babe or find another car wash that won't disappoint! read more

First, and last, time Clean Freak user. For what they charge, I don't think it's asking too much for a car that's actually clean when you come out the other end. read more

Clean Freak location is difficult to enter from the north bound lane of 16th St, especially at rush hour when traffic in the south bound lane on 16th backs up from the stoplight on Thomas. The lot is small and there's often no vacuum parking areas on weekends. I've purchased every level of cleaning and the machine never rinses all the soap off my Sonata. There's a better car wash east on Thomas past the Route 51 overpass. The ARCO car wash on the corner of 16th & Thomas does a better job too when it's working. read more

This is really a great place to wash your vehicle! The Manager is great! Very friendly and always going above and beyond to make the customers experience a plesent one! I've even seen him hand wash a few oversized vehicles before! Just to not of had to turn them away. He's really turned this place around! read more

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They have the best customer service. Help me get my little sister's car washed last Saturday. Thank you for helping make my sister smile.

"Not responsible for damaged property" is what I was told after the wash. Fair warning to anyone looking for a quick car wash. At the very least I would've expected the lot employee who met me at the entrance to suggest removing my antenna before the equipment tore it off at its base, or bent my side molding from the doors. First go around was fine, this was enough for me to stick to home washes. Do not recommend. read more

Clean Freak Car Wash - Car Wash Near Me - Phoenix, Arizona

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Like the car wash, but seems they are constantly having equipment issues. Today, 7/26/2021 I went in to wash my car around 11:30 in the morning, and again, some issue, they weren't taking cars in at all... also, the vacumms are always very weak in suction power. I actually go to a different company all together to vacumm my cars. Also, a huge problem is the lack of control over who uses the handicapped spots. I have a placard, but many times, both spots are taken by none placard or plated cars and the employee's do nothing about it. read more

Car wash broke the mirror off my car and they refused to do anything about it. Not even an apology.was told they'd contact me within 48 hours to resolve the issue and was never reached out to. Will never do business with them again. read more

This is their newest store - new technology great management. Organized in a very logical manner looks like they learned lotta throughout the years how to make their product better and better! read more

Clean Freak Car Wash - A van & cars being cleaned at their many vacuum stations. - Car Wash Near Me - Phoenix, Arizona

Direct quote from the self-identified manager, Jay, to me, a customer with a monthly membership: "We wash 10,000 cars a day. I don't give a F@&K about your car or your subscription." Then he hung up. Jay was working outside when I got to the car wash. I had circled back through the line because on my first pass, every element of the wash started after my car was halfway through. I tried to ask him why, and his response was to tell me to pull forward. I asked him if there was a way to make sure it didn't happen again, and his response was, "Try again, and we'll see." As I was going through the wash the second time, I called to speak to a manager and ended up with Jay on the phone. Please. Find a more worthy business to give your money. read more

I am not one to leave reviews. But yesterday the employee did not set up the car in front of me on the tracks correctly and then had my car too close. This caused my car to bump into the car in front of me. No employees checked in with either of us about our cars and when I called in to report it there was no apology or any accommodations. Luckily no damage was done to my car or the man in front of me or else this could have been a bigger situation. This is not the first time I have had troubles at a clean freak location and will not be going back. read more

DO NOT WASTE YOUR MONEY!!!! You would be better off using your neighbors hose to clean your car then to go to this place. First of all they don't pre-spray your car so the soap goes directly on the dirty paint. The other problem there's no machinery inside the car wash it's very sparse not like a Costco. My car was still dirty at the other end and I have water spots all over even though I chose the spot free. There are streaks of dirt all over my black truck. I will never go to one of these shitty clean freaks again. read more

The company took my credit card and updated another members profile with my information with no relationship to me. I reached out three separate occasions and haven't heard anything form the company. Lack of communication and disregard for security of my credit card information I cancelled. Go to Jackson's they are fantastic! read more

Great location, quick and easy to enter and exit which is super important as work is down the street and this is in between home and work. I love the ease of driving through and stopping to clean my car if needed on the inside. The wash hasn't damaged my car and the only complaint is sometimes the dryer doesn't seem to work but sometimes it does... why is that? Either way my car is clean inside and out and I can afford the $16 monthly fee as opposed to $30 a wash elsewhere. You can't beat the price and service received. read more

The workers here are so friendly! I think one of them is named Deshawn. My car was still a little dirty after the first run through and he let me go again complimentary. Convenient and clean location. read more

Clean Freak Car Wash - Car Wash Near Me - Phoenix, Arizona

Second time I drove to the wash and it was closed during business hours. Will be cancelling.

They will literally lie to your face and steal from you, they charged me $35 for a subscription that I didn't sign up for and would not refund it saying they could ONLY do a half refund, a week later telling me they COULD do a full refund all along then 3 weeks later saying they can ONLY do a $12 refund and in the end I didn't get a dime back but each time their manager lied about company policy and evidently forgot which lie he told the previous time. Worst car wash I've ever been to, please save yourself the trouble. read more

Can we say it was fresh my mind but I do remember that the equipment to use at this particular location was fairly new. either was keeping itself new or it was fresh and new. Which means that I had confidence when I was washing my third wife, which happens to be my Tesla Model 3. No,I know what you're thinking us Tesla owners are not very snooty at least I'm not I'd rather be wealthy as opposed to be rich. So I keep that mindset when I do try things that are sometimes considered lower on the totem pole than most would rather try. One of the only things I would probably say that I would critique about this location is they weren't aware of the discount that us fellow Rideshare Drivers get to take advantage of. Considering this is a franchise maybe they're not participating,as opposed to the one nearby. Where that other one is? I can't remember at this moment, but if you check my profile you see the reviews one of the other Clean Frizzique I recently visited....That location does in fact cater and honor discount pricing for the Uber, Lyft, Tryp, or Rideshare drivers. read more

Clean Freak Car Wash - Title - Car Wash Near Me - Phoenix, Arizona

I left AZ in April 2021. Used clean freak the day before. I recently found out they were still charging my credit card every month since. It is a heck of a long drive to go back to wash a car from Washington. My bank finally told me how to find them here. I would suggest that you watch your bank account as they charge without authorization Don't leave without making sure they cant charge your account. read more

The convenience of driving through was a mistake. The person didn't do a good job guiding me to through and my tire got jammed. After getting through the wash at the vacuum station, I immediately noticed vertical scratch lines on the hood. I reported it to an employee who took pictures and filed a report. The manager called a few days later unapologetic saying that the surveillance video showed the scratches were already there. The only way to review the video is to make a claim to my insurance. I don't recommend doing business here. read more

I loved the deal they have going on at this time $5 for the whole month ,, as many washes as you want, then it's $16 the next month which is a good price as well. read more

Ray at Clean Freak on 16th Street is great. He helped me figure out how to turn off my rain sensor so I don't ruin my wipers going through the wash. Am saving lots of $ with my own interior cleaning supplies and the unlimited washes for $16 a month! The car always looks better when I do it! read more