I recently had my SUV/van detailed at the Diary Ashford branch and paid $154.99 ($58 for the engine…read moreand $96.99 for the interior). First, I want to say that the actual cleaning work was excellent. The engine looked great, and the rest of the interior was cleaned very well. The staff clearly knows how to detail a vehicle. Unfortunately, what happened afterward left me disappointed. When I noticed that none of the seat belts had been cleaned, I asked about them. I was told that seat belts are not considered part of the interior detail and that I should have specifically requested them. I was then quoted $5 per seat belt to clean them. My Toyota Sienna has 8 seat belts, which would have added $40 to a $96.99 interior detail. For me, this wasn't about the $40. Even if the charge had been $1, I still believe seat belts are part of a vehicle's interior. They are touched by every passenger who rides in the vehicle, just like the seats, carpets, dashboard, door panels, and windows. What surprised me even more was being told that I should have asked for the seat belts to be cleaned. As a customer, I don't believe I should have to provide a checklist telling professional detailers what is included in an interior detail. I shouldn't have to say: Please clean under the seats. Please clean the original carpets. Please clean the dashboard. Please clean the windows. Please clean the door panels. Please clean the seat belts. I expect trained professionals either to include those items as part of an interior detail or to clearly explain any exclusions before the work begins. After I expressed my disappointment, the staff offered to clean the seat belts for a lower price...flaaaag...they knew forcing unwanted business on their clents was wrong! I appreciated the gesture, but by then it wasn't about negotiating a discount. It was about the principle and the expectation of what an "interior detail" should reasonably include. My Sienna had extra carpets that should have lead to an extra cost but they were cleaned without any additional pricing. The quality of the detailing itself deserves praise, which is why I'm giving 4 stars instead of fewer. My hope is simply that the business either includes seat belts in its interior detailing service or clearly informs customers beforehand that they are considered an additional charge.

I came in to take my boyfriend's car in. We are selling it so I just wanted a basic vacuum the car…read morewipe the interior down. That's all I wanted. This man told me he couldn't do it that I needed the extra extra package because it needs attention to detail and I said I'm selling it I don't care. I just need it vacuumed out and wipe down. I was just doing the interior. That's all I wanted to do. He was very rude. I don't know who he was at an older Hispanic man, so if that's how you treat your customers then I'm gonna take my business somewhere else.

I've been praising Eagle Hand Car Wash for years. I've always gone to their location in The Heights…read moreon Shepherd. This was my first time visiting their location on Beechnut. I stopped by on a Thursday close to 6 p.m. The reason Eagle Hand Car Wash is top of the line is simple---they clean your car better than almost any other car wash out there. This is because everything is done by hand. You're not going through an automated car wash where your car comes out kind of clean. Here, they wash and dry the exterior of your car by hand. They also vacuum the interior (including your trunk) and wipe down all surfaces including your steering wheel, dash, door handles, etc. Since they do such an exhaustive job, it's going to take longer than your typical car wash. And they're more expensive than your average car wash. A basic wash for a small car is $26. All in all, it's worth it. The interior wait area isn't too impressive but that's not why I visit. It's all about how fresh my car looks afterwards.

Pésimo servicio! $40 tirados a la basura. Mi carro quedó bien sucio por dentro y eso que solo era…read moresacar el polvo pero ni eso hicieron. No vuelvo allá

Probably the worst car wash place I've ever been to in my life. The employees are extremely off,…read morewhen i would ask people questions, it's like i was talking to a wall.

Always great and they are always attentive to my needs. I love the towels and the little blower for…read moresmall crevices. Cedric and the gang are all great.

I took our very dirty 4Runner in today for a mini detail. They did a phenomenal job. Car looks…read morebrand new. Very reasonable price.

I took my brand new Audi A7 here today for a quick wash during my lunch break. They said it would…read moretake about 45 minutes so I left my car there and had a coworker drive me back to the office. I received a call once the car was done and pickup was quick and easy. However, once I got home, I looked into my glove box and noticed that my $120 bottle of Dolce and Gabbana perfume was missing. Mind you, it was there when I used it before going into the office that morning. I called to explain the situation and was told I would get a call back. Do I really expect this business to admit that one of their employees stole a brand new bottle of perfume from my car? No. Do I recommend this place? No. Will I be a returning customer? HARD NO! Take your business elsewhere unless you want to pay to let a thief into your vehicle. I hope the employee/thief's girlfriend or wife enjoys the new bottle of perfume. You're welcome.

Requested the basic wash and they did I nice quality job at a quick rate. The value of the service…read moreis awesome. Have a four door sedan and they cleansed it well inside and out.

I've been coming to this place for years. Bought a new car. Took it to this place, and there's…read morescratches and marks all over my brand new car, that were not there when I arrived. Then they're saying it wasn't their fault, but clearly these marks were not on my car when I brought the car in to them. Terrible and I'm filing a claim

I appreciated that Perfect Hands Car Wash was able to squeeze me in last minute, but unfortunately,…read morethat's where the good stopped. As soon as I arrived, I was told I should just wait around instead of my wife picking me up because "it wouldn't take long." That immediately made me feel like they were going to rush the job, especially since the lady on the phone had told me to plan for an hour to an hour and a half due to the size of my truck (F250). The staff the whole time seemed rushed and almost bothered that I was even there, despite the fact they didn't close until 5 p.m. and my appointment was at 3:45 p.m. When they finished, they didn't do a walkthrough with me (even though I saw them do one with another customer just before me). Instead, they simply handed me my keys and walked back inside to charge me. The issues were obvious the moment I got into my truck. Dust was still all around my screen, streaks and marks everywhere. Mind you, I paid $88 for this wash. Within two minutes of driving, I stopped for diesel and noticed even more--my rims were only washed on the exterior, not the interior, so as soon as I drove, grime and dirt bled from the inside out. The side steps still had dirt on them, the back bumper where employees had stepped up was dirty, and the side doors still had buildup. This place came highly recommended by my brother-in-law, but I honestly don't see the quality. For what I paid ($78 plus a $10 tip), this was maybe a $30 job at best. Based on my experience, I cannot recommend this place at all.

Great customer service and did an amazing job with detailing my car. Highly recommend!read more

Finally found a good, local & low key hand car wash! They did a great job with cleaning my car and…read morethey work fast. I sat at the Taco shop nearby and they were done with my car before I finished my nachos. Great service and customer service.

Came for a midsize suv hand wash inside and out. They do an excellent job at washing your car and…read morevacuuming making sure to clean your tires mirrors etc. Truly one of the best hand car wash places in Houston. They also do a rewards program after every 7 washes I believe

WOW this carwash was an AMAZING experience! Towels,…read morefragrance, multi purpose cleaner, extra strong vacuums and budget friendly pricing! QUICK CLEAN CONVENIENT LOVE THIS PLACE!

It's disappointing to pay for a monthly membership and watch certain employees act like doing the…read morebare minimum is asking too much. The two guys working the back of the car wash looked completely checked out. One was more interested in his phone than the customers, and both of them half-assed the pre-spray like they couldn't be bothered to do the job correctly. Their attitude screams, "I don't want to be here," and it shows in the quality of the wash. If you're going to charge customers every month, then hold your employees to a higher standard. Attention to detail and basic professionalism shouldn't be optional. The frustrating part is that the rest of the staff actually works hard. They're friendly, they hustle, and they do their best to keep customers happy. Unfortunately, a couple of employees are dragging down the reputation of everyone else. Management needs to address this. Either expect people to put their phones away, take pride in their work, and treat paying customers with some respect--or find employees who will. Customers shouldn't have to pay premium prices for half-hearted service. -- Que