We used OC Best Cleaning to clean our small 3 bedroom house earlier this year. Our initial quote…read morewas $100, and that sounded like a great deal so we booked an appointment. It had been ~3 months since we had our house professionally cleaned, but we had cleaned our house ourselves since then since we don't like living in a pigsty. However, because of this, the owner of the business Bo insisted that we get the "deep cleaning" instead. Since we have dogs and we likely don't do as good of a job as professionals, we thought about it and agreed. This brought the price to $300-320.
The appointment day came and 2 cleaners came. Everything seemed fine, although they seemed to be cleaning rather fast, since they had cleaned 2 of the bedrooms and 2 of the bathrooms in 2 hours and this was supposed to be a "deep cleaning." This is when I got a text from the owner saying it was "much more work than expected" and the total was going to be $450, 4.5 times what we were originally quoted!
Bewildered, we tried to press the owner to ask what exactly was "more work than expected," because it's not like our house is a disaster and they had 2 cleaners finish nearly the entire house in 2 hours. They refused to elaborate. I pressed again, asking, "So a simple sweep of dog hair and dog toy stuffing amounts to an extra $150 on top of what is already supposed to be a deep cleaning?" The owner responded with, "This is more than sweeping Sam," and then sent a picture of some dog hair, dog toy stuffing, a glove, and a cable cord tie that had been swept from out from underneath our sectional couch (picture attached). I asked again to elaborate but they only sent more pictures of dog hair or dog toy stuffing on the floor, nothing else, and they never elaborated further. They only ever said we'd "like the results" or the workers were "doing a good job," never answering the question.
I continued to complain after the cleaners left, asking about what they possibly could have done to amount to what they wanted to charge, and at this point Bo started to repeatedly ask if I was home in attempt to bully me into paying their exorbitant rate. Exasperated, I pointed to their website saying they have an advertised 15% off cleaning for spring cleaning, and if I could at least apply that. Bo said no, their deep cleaning doesn't qualify for that discount, but they would allow us just this one time, as if they were doing us a service. I ended up paying that amount, which I regret and should have just paid them the original, agreed to max of $320.
To this day, I still don't know what they meant by "more work than expected," and I also don't know what they did that amounted to a "deep clean" as opposed to a normal clean. Since then, we've had other companies bring our house to the same level of cleanliness for under $200 (with tip!) in a similar amount of time.
Do yourself a favor and avoid this pricey, unprofessional company. If you need more proof, check the other low-rated reviews here and see the repeated behavior yourself.
