I have visited this establishment a few times prior to writing this review…read more - ok to destroy my shirt and tell me it came in this way. - ok to cut my shorts and tell me manufacturing defect. - ok to delay my clothes by three weeks. - ok to over charge for alterations - ok to have the owner act like a huge Karen If you are ok with all of those things on top of horrible customer service then this is the place for you! If not visit Dixie Dry Cleaners - that's my new goto for dry cleaning.

This business was able to repair a pillow for us that our pup unfortunately got ahold of. The…read morecorner was destroyed and it was a deer skin pillow. It took a few weeks for the repairs due to a specific needle needing to be ordered but they did a phenomenal job and it was worth the wait. So thankful they were able to save the pillow! Definitely recommend as they are responsive, reliable, and the work speaks for itself.

So basically, I'disappointed. I brought 7 items to their establishment. 6 dresses and 1 skirt. All…read moreof them except 2 pieces were not worn. All I requested was for them to be steamed pressed. There were 2 ladies, one at least in her 60's and a younger Lady. The 60's lady didn't speak great English, but managed. They told me it would be an additional $8 if I want them back right away (the very next day), and I did. Then I told them, it's okay, I can pick them up Wednesday instead of the Tuesday- the drop off day was Monday. I leave them and when I look at the receipt they charged me the $8 anyway but it said pick up Tuesday at 5pm. No worries. They said I would get a text but I didn't so I called that Tuesday and they said it's ready. I go to pick up my clothes and as they should be they are in plastic. I get home and take them out to do a visual and the annoyance hit quick. My new blue dress (NEVER WORN), they put a safety pin through the dress to attach the number, like SERIOUSLY? If you are familiar with clothes, you know what material you should not put pins in. So now the front of my dress has damage right on the front. They also did it to my skirt. So as I was pulling the pin out, the skirt snagged. The rest of items they attached to the inside of the tag. I mean I just don't understand why they would do that. So bc it was late, I brought them back to the store and complained. The 60'd lady claimed that the owner was out of the Country and if I could leave them. I said NO because I am now going to my event and I need my clothes. She took my info AGAIN and said they would call me the following Monday. Well it's Saturday and I'm writing this review and they did not call me. They are unprofessional. The only reason I am not going to go back to complain (maybe) is because there are so many bigger issues in this World to think about. And what are they going to reimburse me? $5 or $10 bucks? It's just the principle for me. No wonder they have bad reviews. But also, why is there no name on the store and a different name on the receipt? The name on the receipt can't be found- SMART RETAIL FL LLC. Strange!! Anyway, thankfully, I made sure they were not noticeable. I won't be going back there. Just the fact they didn't call me back was enough for me.

Garbage is the best descriptor. Every new business I go to I consume a sample only in case the…read moreservice, food, supplies etc. are not good and this works well. For example, I took one set of uniforms (pant and shirt) and only requested to have them pressed. The uniform was brand new with labels and all. They returned it to me in the exact same condition I had given it to them. In other words, they did absolutely nothing, they did not press it and yet had the gall to charge me. If I had taken all my uniforms at that moment, I would've spent a lot of money for nothing. Lesson learned. They will never ever make a penny from me.

The drying cleaning company ruined my brand new Italian blouse and they blamed the manufacturer…read more Also, gave me some BS about the dry cleaning labels "being removed" from the blouse. If "no dry cleaning labels" was going to be an issue, why did the dry cleaner clean the blouse? I filled out a damage form and got no where with Kevin, the franchise owner. VERY disappointed because I have been a loyal customer for years. Karma.

Update to My Review:…read more I want to publicly note that I have now formally contacted ownership directly via email regarding the damage to my brand-new Hugo Boss suit that was serviced here. Hugo Boss has since confirmed in writing that the suit was permanently destroyed after being immersed in water and then dry cleaned, a process that is explicitly prohibited and irreversible. This is not a matter that can be corrected with additional cleaning. Because I was traveling and live out of state, returning immediately was not possible, and the damage required me to purchase a replacement suit for work. This suit also carried significant personal meaning, as it was a gift from my wife in recognition of my retirement from the U.S. Army after more than 20 years of service. The business has now been provided: * Manufacturer confirmation of permanent damage * Proof of replacement cost * Direct contact information for Hugo Boss I expect immediate follow-up and resolution. I am documenting this here to reflect that ownership has been formally notified and that I am awaiting their response.

I've been a customer at Orange Lake Dry Cleaners for 25 years! Fast, dependable service with a…read morefriendly and accommodating staff. This Dry Cleaner has it all!

I got a pair of linen pants cleaned for just under $6, and it was done well. They usually have…read morethings ready the next day which is great. The staff are very kind if you are genuine and nice to them. This is the only dry clean location near me, so I'll probably be back!

They're amazing! Everything comes out perfect, every time! Wouldn't change them for any other dry…read morecleaners in the area.

Absolute the worst! Poor customer service. My wife's pants needed a hem but the lady said the pants…read morecould not be hemmed because there were worn not dirty but because they were worn. Asked could we get them dry cleaned so they could get hemmed and she said no. Would not service us at all. Don't know if it was our nationality or not but would never go there again.

Was recommended by a friend that her, and her family, has been using them for years. The…read morecouple/owners were extremely nice and went beyond by fixing a few snags I had in the dress. Did I mention how nicely dry cleaned it was too.... EXCELLENT! I was hesitant to take stuff to a dry cleaner again due to my past experiences at others cleaners, but this one is a Keeper! They just earned a new customer! -Kat