The drying cleaning company ruined my brand new Italian blouse and they blamed the manufacturer…read more Also, gave me some BS about the dry cleaning labels "being removed" from the blouse. If "no dry cleaning labels" was going to be an issue, why did the dry cleaner clean the blouse? I filled out a damage form and got no where with Kevin, the franchise owner. VERY disappointed because I have been a loyal customer for years. Karma.

Sam did a wonderful job tailoring my son sport jacket. He was very helpful and friendly. Fast…read moreservice and good price. We definitely come back and bring more. Thank you

Outrageously overpriced and poor business practice. My son recently took 3 suits to this place to…read morebe dry cleaned, and not only did they have him pay at the drop-off instead of at pickup, which is not standard practice at any of the multiple dry cleaners I've used over the years, but they charged him $110 for it!!! I'm livid and blame it on them taking advantage of his inexperience, a first responder by the way. Unfortunately this was a lesson learned and he will never go back to this establishment.

Hands down the best dry cleaners in St.Cloud ! I dropped a dress Tuesday off for a friend to get…read morealtered & told her I needed it back Saturday, then today (Thursday) I called her asking if there was anyway to get it back by Friday she said yes no problem. About 2 hrs go by & she called me to tell me the dress is ready for pick up ! They definitely saved us in a pinch. professional & quick, only dry cleaners & alterations place we will ever use from now on ! all around great people. Highly recommend!

I dropped off a white shirt to get two stains removed. When I picked up the shirt he refused to let…read moreme see it before paying - first red flag. I pay and walk out to find the stains are still there, so I turn around and go back inside andtoask for a refund. He got extremely loud and defensive. He said he has a 'no guarantee policy' - keep in mind this is 'policy' not printed on any tickets or receipts and not told verbally to the customer. I'm frustrated that before I paid he did not say anything, after I paid he did not say anything, only when I confronted him about one stain he then said he was able to get out the other and when I flip it over the other stain is still there. Then he says he cannot remove stains from this style shirt - so he knew he could not perform his job when I dropped off the shirt but still accepted the shirt to make a quick dime off of me. It's not about the money or a refund now its about the fact that he is a liar and a thief.

They lost my slacks and then had an attitude about . Terrible customer service , never followed up…read moreso I will sue them .. The owner

Friendly & courteous. Texts when clothes are ready for pickup. Alterations done professionally at…read morereasonable cost.

I got a pair of linen pants cleaned for just under $6, and it was done well. They usually have…read morethings ready the next day which is great. The staff are very kind if you are genuine and nice to them. This is the only dry clean location near me, so I'll probably be back!

They're amazing! Everything comes out perfect, every time! Wouldn't change them for any other dry…read morecleaners in the area.

Service was great. Nice job with the suit! The location looks vacant from the outside, including a…read more"for sale" sign, but the landlord is trying to find a new owner. Top Hat does a great job!

Over $3 per pound for wash n fold is robbery. I travel the US and the most I've ever seen east of…read morethe mississippi/south of Cincinnati is $2 with the average around $1.89. No wonder they could do it immediately. This company screams that we're a dry cleaner but... will wash n fold, but we don't want to. The person at the counter actually said that she wanted to let me know that they do charge $3 per lb as if she knew it was absorbant. I'm guessing was the discount price as I had 174lbs of clothing (father passed and I was getting washed to donate to church). She was a pleasant person and respectable as was I to her. This review only reflects the pricing no the person behind the counter.

So basically, I'disappointed. I brought 7 items to their establishment. 6 dresses and 1 skirt. All…read moreof them except 2 pieces were not worn. All I requested was for them to be steamed pressed. There were 2 ladies, one at least in her 60's and a younger Lady. The 60's lady didn't speak great English, but managed. They told me it would be an additional $8 if I want them back right away (the very next day), and I did. Then I told them, it's okay, I can pick them up Wednesday instead of the Tuesday- the drop off day was Monday. I leave them and when I look at the receipt they charged me the $8 anyway but it said pick up Tuesday at 5pm. No worries. They said I would get a text but I didn't so I called that Tuesday and they said it's ready. I go to pick up my clothes and as they should be they are in plastic. I get home and take them out to do a visual and the annoyance hit quick. My new blue dress (NEVER WORN), they put a safety pin through the dress to attach the number, like SERIOUSLY? If you are familiar with clothes, you know what material you should not put pins in. So now the front of my dress has damage right on the front. They also did it to my skirt. So as I was pulling the pin out, the skirt snagged. The rest of items they attached to the inside of the tag. I mean I just don't understand why they would do that. So bc it was late, I brought them back to the store and complained. The 60'd lady claimed that the owner was out of the Country and if I could leave them. I said NO because I am now going to my event and I need my clothes. She took my info AGAIN and said they would call me the following Monday. Well it's Saturday and I'm writing this review and they did not call me. They are unprofessional. The only reason I am not going to go back to complain (maybe) is because there are so many bigger issues in this World to think about. And what are they going to reimburse me? $5 or $10 bucks? It's just the principle for me. No wonder they have bad reviews. But also, why is there no name on the store and a different name on the receipt? The name on the receipt can't be found- SMART RETAIL FL LLC. Strange!! Anyway, thankfully, I made sure they were not noticeable. I won't be going back there. Just the fact they didn't call me back was enough for me.

Garbage is the best descriptor. Every new business I go to I consume a sample only in case the…read moreservice, food, supplies etc. are not good and this works well. For example, I took one set of uniforms (pant and shirt) and only requested to have them pressed. The uniform was brand new with labels and all. They returned it to me in the exact same condition I had given it to them. In other words, they did absolutely nothing, they did not press it and yet had the gall to charge me. If I had taken all my uniforms at that moment, I would've spent a lot of money for nothing. Lesson learned. They will never ever make a penny from me.

They are literally scammers. They deduct a supposed charge of 15 dollars to return it supposedly in…read morethree business days and they never do it. The workers don't know anything, they just make excuses and give you the number of the manager who is terrible with customers and only tries to blame you and makes the excuse that the bank is the problem.

Always come here to wash my clothes. Never come at night usually always in the afternoon. Today I…read morewashed my clothes at 9pm. On their website it says "all laundry must be done before 10pm" This women blonde hair white women. May 13 on Thursday. Gave us the DEATH stare because we were folding our clothes we left 3 mins after 10pm. Mind you she MOVED someone's wet clothes to the drier. If that was my clothes I would have requested a full refund or my clothes to rewatch. Especially during COVID times. I understand she was trying to be nice and go home as well but that's a big No for me. Luckily the guy didn't speak much English but he was very confused on what happened. At the end of the day you signed up for this Job and knew some nights you nigh stay 5 mins pass 10