I searched and read reviews on several places around the area. I decided on Abuela's ultimately due to location. I am so glad I came here. First the customer service was great, I didn't get her name but the person that greeted me was so friendly and nice. I had one dress, two layers that I needed taken up. There are several dressing rooms to change into and when I came out, she quickly and efficiently pinned it but after she asked the length I wanted. I was not in a rush to get my dress back so it too about 10 days. I received a text when the dress was ready. The work is flawless, stitching matches dress. I will definitely go back for future alterations. read more

The first time I went to abuela's to get a couple things hemmed like a long jean skirt and they were able to do it on the same day. I didn't think much of the price since I was requesting same day service. However, I recently went in to get my husband's measurements done because he was getting a shirt custom made for a wedding and we needed it to be accurate and they charged me $45. $45 for measurements that take 10-15 minutes? I didn't question it at the time as it was my first time getting this service done and honestly, I was short on time. But after talking to family members in California who had the same service done at alterations places, I realized I was scammed. They were charged $10-$15 and here I was paying $45. Never again. read more

I do not recommend this shop. I called them on the phone and explained that I start work in one hour and asked if they could quickly shorten my work pants. I clearly confirmed that I didn't have time and they told me it was possible. Since I live in Florida and needed it done in about 15 minutes, they told me the price would be $40. It was expensive, but I agreed because I was in a hurry. When I arrived at the shop, I saw another customer with two pants being quoted a very high price that didn't seem reasonable. He refused to pay and left, so they already lost one customer because of the price. When it was my turn, I only needed a very small part of the pants shortened. First they told me the price was $191, which made no sense. When I said that was impossible, they apologized and suddenly changed the price to $57. At that point it was clear the prices were inconsistent. In less than five minutes they lost two customers. Unfortunately this experience wasted my time and affected my work schedule. I recommend checking other tailoring shops in the area. read more

Great service and great product! Wow I dropped off a large bag of items and it was done one, two, three! Everything was even and done perfectly! I would definitely recommend and I will be a frequent customer. read more

I called Abuela's Alterations this morning regarding a bridesmaid dress I needed hemmed and cups sewn in. I initially appreciated that they returned my missed call via both text and phone--that level of follow-up is rare. However, when I asked for a general price estimate over the phone, the staff member refused to provide even a rough range. I understand that pricing can vary based on dress style and body type, but a ballpark estimate would've helped me decide if it was worth the trip. I went in person a few hours later and waited behind another customer, who was clearly flustered. She had a bridesmaid dress and was quoted $175 for hemming and adding cups--more than she paid for the dress. When she voiced her concerns, the staff insisted this was "standard" pricing and emphasized her own professionalism. The tension was palpable and uncomfortable. The customer was also told she had to pay in full before any work could be done, which surprised her--and me. On top of that, a 7% surcharge was mentioned last-minute. She ended up leaving the dress but had to go home to get cash due to the high cost. Before I could be helped, I asked her quietly to confirm what I had overheard, and she did. I decided to leave. We ended up chatting outside, and I recommended another alterations business farther away that offers fair prices, allows payment after the work is completed, and treats customers with respect. She decided to follow me there. Abuela's Alterations didn't earn my business today--not because I wasn't willing to pay for quality work, but because the pricing, customer treatment, and overall atmosphere were disappointing and unprofessional. I would advise others to ask questions and shop around before committing. read more

Very pleased! This was my first visit and it will not be my last. I dropped off 5 pair of pants to modify the length and needed them asap. With a small additional charge all pants were completed the next day. And done well. I'm very satisfied. When you need alterations I suggest you go to Abuela's. read more

Sent to have suit altered for son's prom, Abuela's did an amazing job and finished before due date. read more

Abuela's Alterations - Prom day - Sewing & Alterations Near Me - Kissimmee, Florida

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First time here ! I came in to get my daughter's prom dress alter and in my opinion they are over priced and a rip off and no communication when my dress was going to be ready ! The lady couldn't remember my name nor my daughters dress info and I had to call her and get an update when it was available! she charged me way to much to fix two minors things ! never again will I go back ! read more

I have been coming here for several years. They always do an excellent job. Most recently I had my daughters wedding dress and my mother of the bride dress altered here. They did a fantastic job. I highly recommend them. read more

My husband and I took our wedding outfits (suit and dress) here to have them altered. The staff was very friendly and knowledgeable. They knew exactly what needed to be altered and they did a great job! They even got the job done ahead of schedule. The prices for the alterations were very reasonable too. I would definitely recommend getting any alterations done here. read more

Great store that does wonderful alterations and will get the work done on time. Have had numerous items altered here and have always been satisfied with the work done there. read more

5/5 stars for Abuela's Alterations. Exceptional customer service, turnover time, and quality work. I had the waist taken in on a pair of jean shorts and it is very hard to tell that they were even altered at all. The line work of the stitching is clean and straight, it looks better than I could've hoped. This is my first time getting any tailoring service done and I will definitely be back. Thank you!!!! :) read more

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They altered my gown for a wedding. Fantastic job. So professional no one would ever guess they had refitted my dress

My wife got a couple dresses for a cruise, but they didn't fit right. The people at Abuela's were able to make it fit with some creative alterations. They got it done fast. As other reviewers stated, this is not the cheapest place, but other places weren't even willing to try. Definitely worth the money for complex jobs. read more

These guys are the best, and really really go the extra mile for their customers. I needed an emergency alteration on a Saturday at 5 PM, and they took care of me with no questions asked and for a very reasonable rate. I am so thankful to have Abuela's as a resource whenever I find myself in the Orlando area. TRULY THE BEST CUSTOMER SERVICE EVER!! read more

Maria was super helpful, I got dress for wedding, she hemit perfectly!! Right on time too!

I went there for my cousin's wedding and I'm so happy that my fiancé found this place! I was gonna be a bridesmaid and I needed to get my dress tailored. My other cousin also needed his pants altered and it was such a relief to know that they were able to get our clothes altered specifically the day before the wedding! There was a fee but I was honestly just very pleased to know they were able to do it. Customer service was great and everyone was super nice. I would definitely recommend this place to anyone I know! read more

Great quality work, you get what you pay for! pants and shirts fit absolutely perfect. . Highly recommend! read more

Abuela's Alterations - Great alteration work, like they were customer fitted, thank you! - Sewing & Alterations Near Me - Kissimmee, Florida

Abuela's saved the day!!! We were flying out of the country this afternoon and we did not have an appointment but were desperate to fix my fiancés bikini top that our cat had chewed on overnight. Abuela's was able to quickly and efficiently fix the bikini top flawlessly. We really appreciate you seeing us unexpectedly and greeting us with kindness and easing our anxiety. Thank you Abuela's!!! read more

DO NOT GO HERE! I went in weeks before prom to get my dress done, we are new to the area and someone in our building mentioned they had alterations done there. It was getting straps taken in and a hem. She pinned it up and we were expecting 30-50 dollars as that tends to be the going rate.. she charged 145. We were absolutely shocked and didn't know where else we could go. upon picking up the dress almost two weeks later we found that it was done terribly. The stitching they used on the straps looked like they were ripping at the seam they made. They left strings hanging all across the seams on the bottom from hemming the tulle, there was also a hair sewed into the hem. This was the worst experience we have ever had at any tailor. When we mentioned it to the lady working there she tried to say this was the going rate eventhough we know it was not. In the end the dress is too big but after what she charged just for straps and a hem I didn't even try to get that done. It was the price of my dress to get the alterations done. read more

Very unprofessional! I came in to get my bridesmaid dress altered in a plastic bag and when I came to pick up the dress it had a stain and they did not want to take accountability and told me "put baby powder on the dress, you probably got lip gloss on it". Mind you, I don't wear lip gloss and it was a brand new dress wrapped in plastic!!! The owner and receptionist was extremely rude. DO NOT DO BUSINESS WITH THIS STORE IF YOU WANT QUALITY SERVICE!!! read more

I only have good things to say about this business. The staff are very friendly and welcoming. The services they provide are very professional and precise. I had my pants tapered exactly how I wanted them with perfect length. I was recently in a situation where I needed an outfit altered for a cultural ceremony. It was an hour before closing and my flight out was the next morning at 7am. The staff worked together to help me. They were able to take specific measurements and alter the outfit as needed. The staff went above and beyond, even staying past closing to complete my request. I will definitely be returning. The workmanship and technique is unparalled. Thank you again for your help! read more

This was my 1st stop to get a wedding dress altered and it was not my last because this place is over priced. They tried to charge me $400 or more for very simple alterations. 1st they said they specialize in wedding dresses but to me they specialize in over charging people. The guy who was going to do the alterations was nice and friendly the lady i think she was the owner was something else. She kept over talking the guy who was doing the work. He spoke Spanish and she didn't understand nothing he was saying my friend and I understood him just fine. But when we got to finding out the price there were more stuff added to the price. Because she didn't know what he was doing. Then when I told her I didn't want to have the work done there she got upset and started telling me she was going to charge for the consultation I was fine with it then she says she had to take out all the pins. Wait so I paid for you to do that and then you take everything out ? I wouldn't go back read more

I have to admit I did appreciate the environment, it felt new and fresh, and I was greeted warmly. But that's it! The old lady talked a good game but she's not the pro she claims to be. I found her work to be sloppy and almost got away with not fulfilling a paid for request had I not spoken up. I had to find another tailor and I'm kicking myself for not reaching out to this tailor from the beginning. On top of that she comes with a sarcastic / nasty flavor and is unprofessional in her behavior and comments. Waist of time and money, but a valuable lesson learned. read more

Try to avoid this place at all cost. I received a wedding dress that did not fit right so I called these people to see if they can fix it. At first she was super helpful made me feel comfortable with her so I trusted in her making the alterations I desperately needed. When she told me the price of 465 I should've just walked away, but I wanted to give them a chance because she gave me the confidence I needed for my wedding dress. She just purely took advantage. Any other place charged less especially David's bridal. When I told her that she started yelling and would not let talk. I told her to stop working with my dress and she told me to go in person to talk. Which I did, she started yelling and pointed out that there is a 5 days return policy which was funny because i was in my 5 days and then she changed it to saying once the dress was given. she didn't even want to give me my dress back even though the alterations was already paid for in full. I had to have the cops come in so that way she can give me my dress. Such a horrible experience. Please don't give them your money they over charge and when that is brought up to their attention they just start yelling at you saying a wedding charge is expensive to fix. Which I beg to differ because I went to another location afterwards to get it fixed and it was only $120. Yes, I had to go to another place because the "alterations" they did was horrible that I cried. They didn't fix anything but put a hook at the back so that way the train doesn't drag. I have a huge pouch on the stomach area when it is suppose to be a mermaid fit.leoperd0 read more

I needed a few dresses altered and they did a fabulous job! I was very pleased with the alterations. As an added bonus, my items were done a few days earlier than promised. The owners are very friendly, and it's a welcoming environment, as they discuss what is going to be done and you are given the price upfront. read more

The owner & staff are very friendly. You can see that they do offer great quality work. However, my 1-star rating goes towards the cost of alterations. This place is a rip off, I know other local professional seamstresses whom have many years of experience that provide amazing quality work that charge 1/3 of what this place charges. I went in to get a quote for hemming on a gown and to add a belt with stones to the waistline and was offered a price of $85. When I told the owner the cost for alterations was more than what I paid for the dress, she told me that I should think of it as I got a great deal on the dress & paying the cost of alterations would have evened out if I would have paid full price for the dress. Then she offered to deduct $10. Are you kidding me?!?!?! I reached out to my seamstress to ask what the average cost would be for the work & she said it should be no more than $30. Now that's reasonable. I'm glad I didn't get ripped off. Just be aware that this place is way over priced!!! read more