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    Cleaning Concepts

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Cleaning Concepts

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

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    Stratus Building Solutions of San Diego

    Stratus Building Solutions of San Diego

    (13 reviews)

    We worked with Sharon when she was w/ COIT, and on the last serve driver/service provider was no…read morecall no show. We reached out to Stratus Building Solutions of San Diego for office carpet cleaning in October 2023, because Sharon let us us know about the new company she worked for and suggested it would be a more positive experience from the mishap at COIT. It was our intent to set up reoccurring cleanings every four weeks. We confirmed for November 3rd at 3:30pm. At 3:40pm after multiple calls and emails Sharon tells us the service provider is in traffic and will be there by 3:45pm. By 4:30pm we were done waiting around, and left. Sharon then emails that supposedly the drive had been "looking for the door" as if we would not notice a big carpet cleaning truck in our parking lot. Sharon responds "I do apologize for this inconvenience. We understand that our Service Provider Arrival time was to be 3pm, and he was terribly late. This is not our practice and how we maintain a working relationship with our customers. I have been authorized to offer a 10% discount for your trouble. We would like to reschedule at your earliest convenience." And the Ronnie responds at 4:54pm "We truly do apologize for the inconvenience this late arrival cost you. To reiterate what Sharon said, this is not how we conduct business. We pride our selfs on customer satisfaction, but today we failed you. Our franchise owner is still outside waiting for a few more minutes before he takes off. If you would allow us to reschedule, I would assign a different franchise owner to provide you with your service. Once again sorry for the inconvenience." Against my better judgement, we give them another shot and confirm carpet cleaning this time Nov 17th at 3:00pm. Along comes Nov 17th and we reach out at noon to confirm we are still on for 3pm. Ronnie almost immediately responds "I will confirm with the service provider shortly and give you an update." Odd, you would think a company call "Building Solutions" would confirm their service providers in advance of being asked to do so by the customer, especially given what happened last time. We reach out again at 2:20pm having hear nothing back. We call, no answer. Finally we get a call back saying the service provider is having unexpected technical difficulties and cant make it today. This time Catalina chimes in "I'm so sorry for this unfortunate situation with your company. Unfortunately today was out of our control due to the service provider's machine abruptly not working." I hope others dont make the same mistake we did, twice, with this terrible company.

    Thank you Martin for taking care of our cleaning needs so quickly. Your response time was great…read more With covid cases rising ,You and your company took care of right away so our business had little down time. Thank you !!

    Cleaning Concepts - homecleaning - Updated September 2026

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