There's nothing more terrifying than finding out a loved one has been rushed to the hospital. Your…read moremind immediately starts racing. I was on my way to a gig when my sister called, frantic our other sister, who was visiting for the weekend, had suddenly fallen ill and was taken to Mercy Hospital. I dropped everything and headed there right away. When I arrived, there was confusion about visitors, and my sister was asked to leave so they could treat our patient. When I was finally allowed back, I was alarmed by what I saw: my sister was unconscious, foaming at the mouth, and lying on her back with no doctor or nurse in the room. I immediately turned her on her side so she wouldn't choke. After waiting about 10 minutes with no staff checking in, I went to find help. Nurses in the area couldn't tell me who was assigned to her, and I was given paper towels to manage her condition myself. After about 30 more minutes, I finally found a nurse at the desk who said she was assigned to my sister. When I asked why no one had come to check on her, I was told my sister had been "extra drunk," combative, and had spit on staff so they essentially left her there. Despite this, she had still not received fluids or proper care. The nurse also mentioned her shift was ending soon and that someone else would take over. However, another hour and a half passed with no one checking on my sister. Eventually, a doctor briefly stopped by and said she would wake up in a few hours pending toxicology. When my sister finally regained consciousness, she was disoriented, confused, and not behaving normally. It took multiple attempts just to get assistance for something as basic as helping her to the restroom. At that point, it had been over four hours with little to no care. We requested a toxicology report, especially since her symptoms suggested she may have been drugged. Although blood had apparently been drawn (there were even remnants left in the room), we never received any results. The room itself was also concerning there were gnats and visible lack of cleanliness. When a new nurse came on shift, the attitude was dismissive. We were told we could leave, even though my sister clearly wasn't stable. When asked to collect a urine sample, the nurse refused to assist and said it was only being done to "satisfy" us. We complied anyway, but to this day, we have not received any follow-up or results. This was one of the most neglectful medical experiences I've ever witnessed. My sister could have choked on her own vomit. Over the 4-5 hours we were there, I don't believe her assigned nurse ever once checked on her in the room. Thankfully, we were there to advocate for her but that shouldn't be necessary for someone to receive basic care. I'm sharing this because no family should have to go through something like this. I truly hope Mercy Hospital takes steps to improve patient care and accountability so this doesn't happen to someone else.

If I could give this hospital a zero, I would. Has doctors will horrible bedside manners...They…read moredon't care to really find out what the medical issues really are with their patients...They just like to load up the patients with medications, that's their solutions to medical issues to their patients.. .! Avoid at all cost this horrible hospital!

Brought my husband here and it is sketchy as hell. Parking under the train tracks with arrows…read morepointing to nothing, and no entrance near parking. They did not disclose that the procedure would be done consciously. Not acceptable. They were super late with the appointment - we arrived early for a morning appointment and there was no one at registration to check us in. What a shit show. No pun intended.

Went to Soth Loop location this morning for Colonoscopy. The process could not have gone better…read more Everything ran smoothly, on time and explained clearly. The staff and Doctors are Wonderful. They really take care of you. Great experience for a rough procedure.

Was referred here to get MRI and CT scans done and I couldn't have asked for a better experience. I…read morearrived early to make sure I was able to park and find my way to the correct area of the hospital and was greeted at the front entrance by a lovely woman who was beyond helpful and instructed me on where I needed to go and everyone was super friendly. I was super anxious in general due to the scans and what not and it was so quick and easy and the nurses helped me with all my questions and I was in and out in under an hour.

Totally Incompetent, Released My Fiancé After A Cyst Removal From His Spine, He Was Confused, Had…read moreA Fever, In Pain , Not Able To Stand,Not Able To Walk, discharged Him Without Any Physical Therapy, Without Him Being Independently Mobile. My fiancé.was Admmited To Another Hospital Within A Few Hours

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

We had a fantastic experience at this urgent care clinic. The staff were friendly and professional…read moreand we were in and out very quickly. Very efficiently run and pleasant overall, and feel that my son received excellent care.

Rush Hospital is a 5 star hospital in every aspect. The quality of care from the neurosurgery team…read moreis unmatched. The hospital is impressive and lives up to the hype!

This review is for the professional building at 1725 W. Harrison St. Terrific Medical Care, but a…read moreLogistics Nightmare for Departures The Hepatology department here is absolutely wonderful. The staff is knowledgeable, kind, attentive, and incredibly helpful. I have nothing but praise for the medical care itself. However, trying to get a taxi out of this building is an absolute nightmare and deeply unorganized. While there is a direct phone line to request a cab, the system is entirely broken. All you get from the dispatchers is a vague acknowledgment that a car is on the way. You are left to wait and wait. Worse yet, even when you are finally assigned a specific cab number, there is zero order outside; other people will routinely jump ahead and take your designated taxi, forcing you to start the entire process over again. This chaotic, confusing setup is incredibly difficult and stressful for people who are ill, exhausted, or unfamiliar with the area. The medical staff deserves five stars, but Rush urgently needs to organize its passenger pickup system to protect its patients.

I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

I just had an appointment with Dr. James Barrett and I went from feeling really frightened about my…read morecondition, to being lighthearted. It turned out it was the flu, but when you have a 100 degree temperature and you are 77 years old and your chest tightens up and it's hard to breathe, and impossible to talk without wheezing, it is scary. He patiently listened to all of my concerns and addressed them, coming up with solutions that have already started working. I can't thank him enough! You will quickly realize how much he cares and how much he knows.

This is regarding Northwestern Memorial Central Scheduling Department. I just want to thank Dawn…read morefrom Central scheduling for helping me set up a diagnostic bilateral mammogram. I was very nervous and agitated and she was very calming and got me in much sooner than I got in it Rush Hodpital Radiology Dept. Rush got me in during February of 2024 and Dawn got me into Northwestern in September of 2023. She went to speak to a nurse regarding the referral and saw that it was necessary to get in sooner. Now that's good medical care and medical practice for your staff. Thank you very much Dawn for all your help and consideration. Nicole M

I have been seeing Dr Joel Wilsnack for 18 years now. He is a smart, medically conservative, and…read moreattentive. He also has a really good memory for my health details and is super speedy at responding to my non urgent emails. He has been there through a number of sensitive medical crises and I feel he was kind and responsive. I guess the downside of working with this solid clinician is that when I have an acute illness (cold, sinus infection) I can't get an immediate appt with him and have to see one of the NMPG physicians.

If you're bringing a family member or being picked up, be aware that the communication between the…read moredoctors/staff/patients are LACKING. Picking up a patient is a nightmare. Make sure you get your parking validated. -"Sky Lobby" (waiting room on 7th floor) has a nice view, but prepare to be ignored by the rude and lazy desk staff. Also be warned that it's hot and stuffy. Everywhere. -Pharmacy: Everyone at this place calls it "DCAM". Helpful to know ahead of time. Note* You will more than likely be going back & forth to this pharmacy multiple times to wait in line because their staff & doctors do not communicate well. It's down on the 1st floor; a long a trek from the super slow elevators banks behind a stairwell in the noisy lobby where sometimes there's a person playing music and it echoes terribly. - Picking up a patient from surgery is confusing. Getting from the parking lot to the pick up spot which is tight lane of gridlocked drivers. Hard to see any street signs so unless you know the name of every building on the campus have fun. The Center for Care and Discovery (hospital) is a headache. Good luck.

I made an appointment to see the doctor as a patient of this location was checked in, then was…read morecalled by the medical assistant named Phyllis, who in a Derogatory way "ask why are you here the doctor didn't really need to see you" after leaving a message to the facility no one return my call out of concern, I decided to see the doctor. this type of behavior should not be accepted by anyone. Especially a patient.!!!!

Checked in @10:44 for an 11:00 am appointment. The lobby was relatively full. They've implemented a…read morenew payment- if you have not met your deductible you have a patient charge which will likely be double, even triple your co pay your insurance shares with you. This is quite frustrating. The front desk staff is friendly, however it seems that there are many issues causing everyone to wait quite some time. They have a very straightforward check in process to help things along

This is a hard review for me to write, but one I feel I need to do…read more Overall, the level of health care I have received from Physicians Immediate Care has been excellent. Everyone I've spoken with at the location have been professional and friendly. However, their records accessibility policy is ridiculous. They use a version of Epic (the most common software in the US) for their EHR. However, they do not offer a patient portal. Epic's portal is called MyChart and is offered by basically every major provider who uses Epic. Even their competitor CVS Minute Clinic offers MyChart records access. I once called to ask Physicians Immediate Care to send my health records to my PCP. I was told they charge a fee for this, basically because they can, and when I asked the person I was speaking with why they don't use MyChart they actually told me "because the records belong to us". In fact, failing to offer one seems to be in opposition to the Meaningful Use portion of EHR Incentive Program Stage 3. Maybe they don't take advantage of any of the Medicare and Medicaid incentives? I don't know, but failing to offer a patient portal strikes me as hopelessly anachronous. The message I get is they are so greedy for every cent they charge a fee to send records when seemingly everyone else offers online portal access for free. Records copying fees are "allowed" in many states, but are part of laws passed long ago when records were on paper and people had to physically photocopy them. So I tend to avoid Physicians Immediate Care now and go to CVS.