I have been going to this urgent care centre on and off for seven years…read more It's a safe and well run place. They know what they're doing. It takes less time than an emergency room, and even if you're paying out of pocket and have additional questions about something completely unrelated to the reason you randomly walk in for, each doctor respectfully takes the time to answer the question and if they can't they are quick to provide an appropriate referral. I always get there just before closing bc of work and I've never been met with anything but kindness... These guys are great and I think that collectively they could run a hospital. It's a really good place.

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

I received good care here when I went to be treated for a UTI. However, they are running…read moreunnecessary tests, price gouging and engaging in deceptive billing practices. Today I received a text that I had "scheduled" a payment for $421 that was going to post to my debit card in 6 days. When I called their office they claimed my insurance is refusing to cover the urine culture and claimed that when I signed the paperwork at the time of the visit I "authorized" them to charge my card for whatever they want. I don't recall signing any such paperwork beyond authorizing the initial copay. I was able to cancel this charge but it feels sneaky that this was not disclosed to me at the time of my visit- I would have waited and seen my GP who doesn't gouge me for lab work and doesn't have sneaky billing practices. I regret going here and I don't want others to make the same mistake. Furthermore I called my insurance today and was informed that they ran a bunch of unnecessary tests which ran up my bill. I knew exactly what was wrong because it's a chronic issue, and only needed a standard urine culture. Why as $800 worth of tests run without my consent for a standard UTI visit? I've been in this situation countless times before and was never taken advantage of financially this way by an Urgent Care before.

Checked in @10:44 for an 11:00 am appointment. The lobby was relatively full. They've implemented a…read morenew payment- if you have not met your deductible you have a patient charge which will likely be double, even triple your co pay your insurance shares with you. This is quite frustrating. The front desk staff is friendly, however it seems that there are many issues causing everyone to wait quite some time. They have a very straightforward check in process to help things along

The wait time was short, the nurse was nice and efficient, got my sinus infections antibiotics and…read moreback to shopping within 20 minutes.

I had to take my 2 toddlers to see a doctor at 6pm (both complaining about their ears) and their…read morepediatrician was already closed so my hub and I decided to come here. It was our first time coming here and I was surprised that there was no wait. I figured since everyone was getting the flu (and this location was pretty much in the Loop), there would've been a wait but, no, it was empty, which was awesome! Maybe we just got lucky. Anyways, Sarah B, NP, helped us as soon as I registered my kids. She was awesome with them. I liked her very much. Nowadays, finding doctors that are good with kids are seldom. Even our pediatric office wasn't always "kid friendly". Sarah was very friendly and she made my kids happy while being seen. She, then, was very detailed with us. I would definitely recommend this clinic with Sarah. I would also go back again if any one of us needed to be seen. Thanks Dr Sarah!

My partner and I had a good experience at Midwest Express Clinic. We had a 1:00 appointment,…read morearrived at 12:45, were triaged by 1:00, and saw the provider at 1:15. The staff were kind and timely, the visit was straightforward, and they solved the problem we came in for. We paid $125 for the self-pay exam and an additional $35 for ear irrigation. One thing they could improve: the consent form said the procedure would be explained beforehand, but that didn't happen before we were asked to sign. I read the form and asked questions, which the staff answered, but I would have appreciated an explanation first. The negative reviews made me hesitant to book. Many seemed to involve insurance billing, which I can't speak to as a self-pay patient. Based on our visit, though, I would come back if we needed care again.

There wasn't a line on Sunday so virtually no wait which was great, however they do not have their…read moreX-Rays running or something and they said the only location nearby that can run X-Rays is Wicker Park so we would have to go there... just something to keep in mind if you are worried about any broken bones

I'm really surprised at these low reviews as this was not my experience at all. Shout-out and…read morethanks to Kene, Clayton & Lisa for seeing my wife and I late on a Friday evening, most certainly the last patients after what could only have already been a long day in this flu season. They waited till our flu results were known and then advised us how to proceed. Lisa was polite and helpful on the phone. Clayton went out of his way to answer our questions, provide medical guidance for flu-like symptoms, and even brought us a bottle of water while we waited for the test results. I can't speak to any of the my fellow Yelpers' review but based upon my experience, I'm glad I went and recommend them highly. I first started going to them for Covid tests during the pandemic and then for general medical guidance post-pandemic. The waiting room was clean, well lit, and nicely furnished. Thank you for reading, Patrick PS: oh, one female medical attendant took my vitals before Clayton but I neglected to ask her name. She too was lovely! (1/09 update: her name is Kene, thanks Kene!)

Clear Care markets itself as an urgent care clinic, but it doesn't seem to actually be. I needed an…read moreurgent care clinic, so I walked into Clear after checking their website. First, the hours online were not accurate and the office closed an hour earlier than listed. Second, the website said walk ins were welcome and I would wait less than 5 minutes to be seen. I walked in and no one was at the desk. After a few minutes, the receptionist came up. I asked for an urgent care visit and she said that the doctor had virtual appointments, so she wasn't doing urgent care. She said I could make an appointment for another day, which defeats the purpose of a walk-in urgent care clinic. The office itself was beautiful and seemed very clean. Unfortunately, I won't come back here because of their misleading marketing. I wasted time walking to Clear, when I could have gone to another clinic before they closed.

Doctor was prompt, listened carefully, friendly .. just awesome…read more My work has me traveling quite often. I woke up one morning. My neck was 3x the size. My throat hurt like ****, and i felt like utter garbage. My clinic and internist were booked and i was due to get on a flight to Denver the following morning. Ugh. I googled and found Chicago Express Doctors. The doctor came in, gave me the strep culture which came back positive. He gave me an injection of antibiotics, which i had never had. He also gave me a steroid to decrease my swelling in my neck. He also gave me a Z-pack, sore throat rinse. I never had to leave the house! No runs to the pharmacy, no waiting in lines. IN-CREDIBLE.. i have had strep many times in my life, but never have i felt better so quickly! Honestly, the throat felt better within 3/4 hours. I was able to get on the plane the next morning, felt wonderful. All i can say is WOW. If only all docs did this. I just can't say enough great things about these guys. Fabulous A++++ thank you!!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

WORST SERVICE!!! -AVOID THIS URGENT CARE,THEY JUST TRY TO TAKE YOUR MONEY AND ZERO CARE!…read moreAt the end of March I didn't felt good ,So since this place it's near home I said to go here to check since I had a pain in my chest and my left arm was a bit numb. From the moment I got there the reception lady took since forever to end with the questions ,put me to pay in advance 250$ since I'm an unemployed and no insurance...and God knows what I sign because it's not that they explain you , you have to read and figure it out by yourself,also if you're not feeling good. Once I finally got in ,the nurse took me the pressure, asked me question what happened, she really wasn't that nice tho had an attitude that wasn't nice at all . After they decide to make me an EKG which also there an experience because seems was the first time for her doing that and wasn't pleasant to wait in those shirts that they give you there because was very cold in that room . After that I asked to call my husband from outside because I don't feel comfortable alone up there . The nurse come back again and said I'll do an X-ray and I said definitely not because I'll not radiate myself for something that it's pointless to check the type of the pain that I have and she said she will call the doctor which I agreed. Took 30 min for Dr. Wong Claire to come and honestly it's not fun to wait in a cold room and also my husband start to be frustrated and he said if it was something urgent maybe she will have hurry up instead to chat all of them in a room nearby. Once she was there she agree that an x-ray was pointless in my case , start again to ask me the same question as the nurse which honestly I don't understand why ,since all was type in the computer. In the end she said they don't have blood test to help more , the EKG looks okay because in case was something wrong with my heart "you can see with until 10 min after". She asked me if I went to go to ER and I said I'll go home since I start to have also headache because I was cold and in case I still not feel ok I'll go there. Didn't got anything for the elevate pressure, or future cure or advise. I asked if I can have a copy of the situation there and she bring me that and said I'm good to go that's it and we left. Tng God I had home some pills for heart to relax and feel okay I talked with my family doctor on the phone and said was a panic attack and recommended me what to take . The following week seems that they call me but since it's unknown number I never answer and got a letter to give them a call back " to speak about my test results " ironic cuz they didn't seems to care much when I was there and in need so very unprofessional. After 2 months I start to received letters that I owe them money ... I called the place he reception lady she said she can't explain ( maybe type my name and try to read what's inside of the computer?!? ... just saying ) . I called also the financial counseling number and explain what happened not even them know what to said . So basically apart that looks from the papers I paid less , I also owe money for nothing basically so for me this place it's a big scam where they take advantage of the people that don't feel well and try to make them pay money and not do anything!!! I feel harassed with emails and letters but nobody it's in the position to explain for what I owe money. Wish I was reading the reviews before if I could have had the chance to definitely avoid this place!!!

Been here a few times. A consistently friendly staff, with short wait times despite being a walk…read morein. I was most recently helped by Samantha who was very pleasant, welcoming, and attentive. The doctors have always gone above and beyond ensuring I leave with everything I need.

This is the slowest urgent care in the city. I continue to go back thinking it will get better and…read moreit never does. Even for a flu shot during their specific hours we still waited over an hour and no one was in the waiting room.

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was…read morehaving sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal.

There are horrible people on the 3rd floor at the check in desk. Very rude and always make me feel…read moreuncomfortable

I had a very positive experience at this Midwest Express location! A pain in my abdomen evolved to…read morethe point when my boss basically kicked my out of the office and told me to get checked out. Everyone in the office was kind, friendly, and professional. I was seen quickly, given a diagnosis, medicine, and a script to take home with me. The treatment worked, and I was able to be up and running in no time! Then the bill came, and it wasn't bad at all! Mind you, I've not yet met my insurance deductible, so the only adjustments were the amounts approved by insurance. In my case, the exam, medicine, and urine test came to $165. Sure, it's not exactly cheap, but given the overall cost of healthcare, I feel this is a more than fair price. Final verdict: Being unwell and going to a healthcare professional is never fun, but Midwest Express made the process quick and painless, for both me and my pocketbook. Would return/recommend?: While I hope neither you and I are unwell, if you are, then Midwest Express should be surely be considered.

NO X-RAY's onsite... basically a very slow "minute clinic" you'd find in a Walgreens. It did not…read morefeel "express" at all, despite only seeing one other patient the entire time it took a long time to be seen, we thought they forgot about us, so I even went out to ask. Also, I'm sorry but what's an urgent care without basic X-rays? When I mentioned it to the front desk person that they really should disclose that on the website she just kept reiterating that "it says to call for services"... I said I feel like just posting this on the website seems like an easy solution. I even requested she relay my feedback to the appropriate team, but she said they already knew and she can't relay it because they'd "get mad at her." I DEFINITELY got the feeling that they wanted our $$ to come there. We even said, ummmm it's an injury that will probably require an xray, shouldn't we go to a different one? She said "no we can write a referral if you need one" ... but also so could the other urgent care. We had already trekked over there so whatever.... But sure enough first thing the NP says, "you need an xray"... mind you, we waited so long we should've gone straight to a different urgent care that does have xray because it would've been faster. Which should've been an hour process ended up chewing up the whole day. Also in the examination room the floor was filthy, rolls on the floor, hair on the floor, pen, a big even landed on my arm, the counters were nasty, I refused to even set my purse down on it. It looked like it hadn't even be properly swept in a week. DO NOT WASTE YOUR TIME HERE. The NP couldn't even properly replace the splint ... she tried shoving it on while it was still closed, then half way opened it and put it on and it was hanging half way off...