I used this company in July 2011 & had a horrible experience.
I previously used Moore & Son 3 times, & was extremely satisfied every time. Moore & Son provided workers who were in shape & who even mentioned to me that on their time off, they work out b/c they want to be prepared to move whatever they are hired to move. Moore & Son moved me in 1.5 hours (including travel) the first time I used them, but they have a 3 hour min.
So I made the MISTAKE of using Clear Lake Movers b/c they only required a 2 hour min.
When I spoke to the owner to set up the move, he told me for 3 men it would be $90 per hour and a 2 hour min. The night before the movers came, I had EVERYTHING packed and ready to go. I even broke down all the furniture & moved everything except 1-2 items in the front 2 rooms of the (2 bed/ 1 bath) house. To make things easier, & to ensure it only took the movers 2 hours, my sister & I took all of the "random" boxes (including boxes w/out lids, etc) the night before, & packed anything else that might be hard to carry in my pickup before the movers arrived.
To begin, the movers showed up an hour late. Because everything was packed, I stayed the night somewhere else the night before, so I showed up at the house at 7am (the time agreed upon) ready for them to load & had to wait around an hour. They arrived shortly after 8am.
The 3 men who showed up were as follows: One scrawny 50+ year old with a tattoo of a naked woman on his leg, & 2 men (Guatamaleans, non-English speaking) in their 30s who were short & heavy & out of shape.
The scrawny man had me sign a contract that I read thoroughly what he showed me. They added on a 15% fuel charge that I wasn't advised about until I was signing the contract.
Then they started the move... Which took them nearly THREE HOURS to complete. Keep in mind... The house was only 2 bedrooms/ 1 bath/ living room/ dining area, and my belongings were minimal. They took forever and used a dolly to carry a light tote while manually moving the washer and dryer. They carried out one box at a time, while my sister and I carried several. Made no sense.
They tried to move the couch out of the house and put a dent and scratch on the door (of a rent house, so I'd be liable). They also scratched the front of the couch. When I showed the scrawny man (who was the only English-speaking worker), he acted shocked... As if he didn't remember the 10 minute struggle they had getting the couch out the door (until I had to advise them to take the legs off the couch).
He said he'd write it on the invoice to make sure it got fixed, but never did.
So we get to the apartment to unload, and realize they put something on top of my brand new nightstand that scratched the whole top of it up, and also knicked the bottom of the 2 dressers (also, brand new). The non-English speaking workers told the scrawny man they didn't do it, so he refused to take responsibility for it. These items were brand new. And were in perfect condition before these sorry-a** movers got a hold of them.
The scrawny man said they'd have to arrange a time for the owner to come look at the problems, and they'd decide then if any of it was their responsibility.
I immediately called the owner, and while I was on the phone with the owner, the scrawny man started flashing around the contract saying "Ha! You signed this contract that says we're only responsible for 20 cents per pound of damage material." Basically, he was flaunting that he had not provided me the contract that had additional information on the back that I wasn't aware of. The owner said he couldn't make it out to look at the damage for about a week.
The total came out to $311 (when I was expecting it to only be $180). Had I known I would be paying that much, I would've paid the $360 to use Moore & Son.
I explained to the owner on the phone that I needed to get more cash, that I only had $240 (It's a cash-only business). There is a Kroger right next door to the apartment complex, and my sister would stay at the apartment while I drove next door.
The scrawny man freaked out and ordered the Guatamaleans to take my TV back to the truck and hold it hostage until I returned with payment.
After a little payment issue, and getting that taken care of, the owner came to the apartment. I finished the business with him, and he indicated the furniture repair man would contact me to set up a time to fix the damage. I heard from the repair man a week later. And he finally made it to my apartment to fix the damage this past weekend - a month after the damage was caused.
I let the furniture "dry" as he said to do... The repair work is shitty. There is visible evidence of scratching to the top of the night stand, and the couch looks like he rubbed candle wax on it to cover up the scratches (couldn't tell when wet).
I highly discourage ANYONE from using this moving service read more