The best eye dr I have ever been to. I am a new mom and had to bring my baby with me to my…read moreappointment (first time I've ever taken her by myself to a dr appt!!) the staff was insanely kind, encouraging, and helpful. I went in just for a new prescription but these ladies absolutely made my day and gave me such a boost in confidence in myself as a mom. Thank you guys seriously!

Not helpful or friendly at all. Really disappounted. I would not recommend this place at all. Low…read morequality place. No customer service at all. They just want to sell you glasses at a higher price. Not helpful or friendly at all. Really disappounted. I would not recommend this place at all. Low quality place. No customer service at all. They just want to sell you glasses at a higher price.

My wife has been seeing Dr. G for a number of years now with EXCELLENT results. When we see him we…read moremust travel from our home in Baltimore, Maryland to Texas, but the travel is worth it because Dr. G has a patented technique for designing and manufacturing scleral lenses that are individually designed for each patient. These are the only type of lenses that have successfully corrected her vision. Since we live in Baltimore, the home of the Wilmer Eye Institute at Johns Hopkins University (JHU), it was natural for us to first seek treatment at JHU, but they were unable to adequately fix her vision. We then found Dr. G and he performed a miracle with his lenses. When we returned to Baltimore with my wife's corrected vision and told the physicians at JHU that Dr. G in Texas corrected her vision problem, they asked to see her lenses, and they were amazed at what Dr. G had done and admitted they cannot duplicate his results, so we continue to see Dr. G whenever we need an adjustment or 'fine tuning' due to my wife's changing medical condition. We will continue seeing him when necessary, and continue to amaze the doctors at JHU where we go for our annual checkups. The wavefront technology used by Dr. G is unique to the profession, and is patented by Dr. G, so his scleral lenses are designed to a precision that is, as far as we know, unavailable anywhere else.

I have a condition called SLK which is painful and causes my eyes to swell microscopically, along…read morewith ocular neuropathy following Lasik. This has made my eyes extremely light sensitive and its difficult for me to leave my home, look at computers, or do many of the things that most people can do with ease. I also have Lyme disease which is probably why my Lasik didn't turn out very well. I got Prose lenses 5 years ago through a clinic at UCSF and found them to help both my SLK And Neuropathy, but this past year or two they became uncomfortable to the point that I couldn't wear them. I found out that replacing them would cost 20,000 which was impossible for me, so I researched a little bit online, and found out about Dr. Gemoules. I was excited because it sounded like his lenses would fit better and would be one fifth of the price of replacing my Prose.  So in March I flew to Dallas and spent 5 days getting fit for my lenses, and I have to say the results have been really wonderful. The first pair of lenses that he had me try on were more comfortable than my Prose and that was just the first pair he made. He made me a total of 5 pairs until he got the most comfortable fit, with a coating that makes it so that I can barely feel them, even when I blink. They are also slightly smaller than my Prose in diameter, which makes them more comfortable and easier to put in. Overall my experience going to see Dr. Gemoules was wonderful. He is a really kind hearted person, he listened to what I had to say, and he made sure I left with the most comfortable pair of contacts that I possibly could. I am up to wearing them as much as 14 hours a day now, I am able to go outside and enjoy the day in ways I could never before when the sunlight hurt my eyes too much. For the last year or so I was basically a shut in because of my eye conditions, and now I am outside every day sometimes 5 to 7 hours. I can't recommend Dr. Gemoules highly enough and I can't thank him enough for what he did for me.

My wife has been going to this clinic for sometime and she has always been treated with good…read moreservice. My issue here is the lack of accountability with their billing department that is a third party. I received a letter stating that I owe an amount, when I call the clinic they told me to call my insurance. My insurance tells me they already paid one claim but have not received the 2nd one. When I called the eye clinic they were unaware of this told me they will get back to me but received no call. Almost a month have past and I still have no answer, I still have to wait fir the third party to figure out if I owe something from one year ago.

We've been going to Keller Eye Care for many years and have happy with the doctors that we have…read moreseen. The ability to schedule an appointment is less than desirable. The earliest availability to schedule over this past year has been approximately three months out. I don't need same day, same week appointments but need an office that can accommodate an appointment within the next month. My contact lenses fitting last year was to the point of comical. We had to go through several different brands and strengths to find one that worked. After each trial, I would have to wait 1-2 weeks for the doctor to be available to respond to a message and prescribe a different option. This lead to my fitting lasting nearly two months, which I find to be unacceptable.

Ok, this is going to be kind of long. I had a glowing review up but I hastily took it down because…read moreof frustration. My initial review stated what an excellent appointment I had, Doctor was wonderful, everyone was very nice. I got home and checked my receipt and thought the contacts were a wee bit overpriced. Got online to check costs and whoa, they were overpriced by more than half. Now, stay with me here, they accidently ordered, and charged me for, two years instead of the one year supply I ordered. Told me to bring them back and they would refund the overcharge. I took them back but the girl at the desk said she couldn't refund my credit card because the general manager wasn't there and she had to do it. Ok fine, I'll take the contacts and come back, will she be here tomorrow? Yes, she will. The next day was a Saturday so I called first to make sure she was there but she wasn't. When will she be back? Monday. Ok, fine. I couldn't come back until Thursday so I again, called first. Is the GM in today? Nope, she only works at that location Monday, Tuesday and Wednesday. Well dang, I wish they would have told me that. So, getting more irritated and thinking "myeyedoctor" will no longer be my eye doctor, I emailed a customer service office that was offered on their webpage, told my story and was prepared to wait the 5-7 days stated as their possible wait time for a response. Lo and behold I was called back within a few hours! A super, super nice customer service rep (initials JM-D) was BEYOND helpful and courteous, I mean this is the person you want on your team. She asked if I could take them back and she would refund my credit card on her end and that's exactly what was done. When I went back to the office to drop off the contacts everyone was pleasant. My point in this epic review is, "myeyedoctor" is STILL my eye doctor! The customer service rep was AWESOME, I've never even met her and I love her. She made the whole thing right in short order. If all businesses handled their customers the way she did, the world would be a better place. HIGHLY, highly recommend!

I moved near this optometry business and wanted to give it a try. The day of my appointment I…read morehappened to be coming from about an hour away and was running 5 minutes behind on the road. I called and asked if they could still take me, and the woman said they wouldn't take me if I was 10 minutes late so I rushed on the road and happened to get there on time. I then waited 40 minutes to be taken back, and the front desk lady apologized twice for them taking so long. I said that I was very frustrated because I busted my butt to get over here and told me I wouldn't be seen to then have my time wasted. The girl who took me back said sorry for the wait, and they "HAD" to take this walk in. Are you kidding me?! I said it was not okay and she didn't have anything to say except sorry. The doctor came in and had tested my eyesight by having me look at a reflection of letters that were posted on an LED screen. I was not keen on my eyes being tested by the quality of a mirror, and I really did not like how it was posted on a screen. We look at blue light and screens all day, we know it's bad for our eyes, yet my eyes are being tested via looking at blue light. Last, I didn't think the doctor cared about my eye condition. He just said to take these eye drops, and didn't educate me on any other treatments when I asked for more information and treatment options. (I know there are more treatment options because my previous eye doctor mentioned them to me). I won't be coming back here. It was a waste of my yearly exam from my insurance and I was not happy about paying that co pay with this horrible experience.

I visited the Southlake location on May 26, 2026, at approximately 2:00-2:15 PM. Upon entering the…read morestore, the associate sitting at the front desk never acknowledged me or asked if I needed assistance. A simple greeting such as, "Hello, someone will be with you shortly," would have gone a long way. There were no other customers in the store at the time -- I was the only customer present, and there was only one associate working. As a past customer, I found this experience very disappointing and unprofessional. Due to the poor customer service I received, I would not purchase from or recommend this location to others. I believe this is a valuable training opportunity for the employee involved. You should be able to review the schedule to confirm which associate was working that day. She had dark curly hair.

Had to come in today to get replacement nose pads for my eyeglasses and the girl at the front desk…read morewas very helpful and quick in helping me so thank you!

Excellent Eyecare and expertise is here!…read more Love Eye trends! The staff is very friendly and you are a VIP from the moment you walk in the door and when you engage with the techs and employees. Anissa did the initial testing and explained the equipment and what she needed me to do in order to get accurate results. I have been going to Dr. Steritz for a few years and appreciate his knowledge for my eye care. He is thorough and explains the results making it easy to understand. I keep coming back as I trust my care to Dr. Steritz and since I have been wearing glasses for years I like the fact Eye Trends is not a Franchise or Chain Eyecare facility. Glasses, contacts, dry eye, cataract aftercare, they support my needs. Additionally, they are in my eye insurance network so all services and glasses are reasonably priced.

After not getting my eyes checked for years I am very glad I made the decision to make an…read moreappointment with Eye Trends. I felt like the appointment wasn't rushed, any questions I had were explained to me in a knowledgeable but not condescending way. Highlight of my visit though was Kim, she helped me pick what I think are probably the best glasses for my face I have ever worn. She gave me a ton of options and a lot of advice / opinions and knowledge on glasses overall. She made the experience a fun one. Did I end up buying one of the more expensive brands yes...but in no way did she try to push that purchase on me or try to steer me in that direction. She was incredibly patient and kind. Give that young lady a raise! Overall I do recommend this location and business to anyone in Southlake or the surrounding areas. You won't regret it!

The customer service is very good, but this establishment is way too pricey. Most places have the…read morecost of the frames on display, so you know how much you're paying. I was disappointed in the selection of frames they had (seem mediocre), as I had seen a couple of frames online that I liked, and this place had nothing that resembled either. I was more than a little surprised to find out that the frames I had selected, the best of the bunch imo, were priced at over $200. Overall, my new pair of glasses cost me over $700 (I did get the "extras" regarding the lenses). This is on me, of course, because nobody forced me to pull the trigger on the purchase. Just saying, though, that I believe the "mark-up" on glasses here is pretty steep. Just my luck, I received a coupon in the mail 1 week later from JC Penney for a 60% discount. I've purchased glasses there before, and I was pleased. Oh, well. Live and learn.

This was my first time here, and this was by far the best experience I've ever had at any doctor's…read moreoffice. From my initial phone call to set up the appointment, checking in with the receptionist, getting explanations at each stage of the appointment, and all the way to the frame/lens purchasing, it was the most informative and most confident I've ever felt walking out of a doctor's office. You can tell that Dr. Jessica Luong is very well educated and well versed in all things optometry. She was very thorough in her explanations, and she recommends what is best for the patient. The atmosphere in the office is modern and light--not like other offices where you're just dying to get out of there. Also, the staff is so friendly and welcoming, and they made my overall experience wonderful! Who knew that I could have so much fun at an eye exam? I love that this is also family-owned and operated. The two optometrists are brother and sister, and their mom helps out in the front--I am all about supporting family businesses, so this is just the cherry on top! I can't wait for my friends, coworkers, and family to ask for optometrist recommendations because I want to send everyone here so that they too can get the best eye experience. I wish all my doctor visits were like this because it makes me so much more confident when my doctor is as knowledgeable and can share their knowledge with their patients. I've never written a review this excited for a place that doesn't sell food, so I hope that whoever is reading this and is looking for a new optometrist, that you check this place out because I'm sure glad I took the chance!

I cannot recommend this place enough! Dr Jackie Sugianto is amazing, and the entire staff is…read moreincredibly helpful and friendly, from the staff at the front desk to those helping you get price estimates and payments a the end. I will be sad to leave this place due to a move, but recommend it to anyone looking for quality care, reasonable pricing, and lots of appt availability! My only wish is that they took Care Credit or did payment plans, but this doesn't take away from the rating, just something to be aware of.

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence