While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

I've been to a Spectrum store twice just to change out equipment because I changed the type of…read moreservice I wanted. First, why would I need to exchange my equipment? Second, why don't they have a separate person who just handles quick equipment exchanges? There are 14 people ahead of me. There is not enough seating so I'm sitting on the floor. People who are here to buy a phone will take a long time with the representatives. Plus the last time I came here and waited to exchange my equipment because the ones they gave me were not working, I waited at least an hour to do a five minute exchange and received no instructions. Got the equipment home and it had the same problem. I called customer support who couldn't help me, so they sent out a technician who told me that I never needed to exchange my equipment. The guy at the store never activated the new router. I made an appointment today. Not that it's going to speed things up. Unfortunately no other internet companies provide service to my house that is right in the heart of Tampa. Whatever!

terrible customer service told me after I pay my balance. I could come after 24 hours and I came…read moreafter a couple days and they're telling me I need to pay again is not past due I was trying to trade in a phone for a new phone

Excellent service and they can help you navigate a very complex enterprise carrier like no one else!read more

I've been using ITD for a few years now to handle my phone, internet and merchant payment services…read more They have been very efficient and quick to handle any issues which have come up. I'm very happy with their service and finding me the best prices for my communications and billing services. I highly recommend them.

Fusion Digital has been a great asset to our company. We had our inital meeting where he listened…read moreto our needs and goals and then he helped us develope our strategy. They are always available to answer any questions and if I had any immediate needs, they were prioritzed and taken care of same day. Not only did they develope a great web design, but the SEO work is outstanding. Our web traffic has increased over 50% in the past year!

Media Surgeon has helped me in so many ways. They are fast in the application of product. They are…read morepatient, which is key because I barely know what HTML and DSL are. They are helpful with suggestions on how to make your website better, and the price is reasonable. I can sincerely say, without a doubt, without their help my website would not be up and running today, because after a month of trying to find someone that could help me and failing, they are the ones that came through for me. I will absolutely use them again for other problems and projects.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!

Working with CIO Technologies Solutions has been a drastic shift since switching our managed…read moreservice providers last year. Previously, our team was constantly being bogged down by slow response times, constant confusion about issue status and wondering how and where these issues were coming from along with understanding what the issue was to begin with. Since moving to managed services with CIO Technologies however, these issues seem to have disappeared over-night it seems. Ryan and the onboarding staff were instrumental in getting us integrated with their environment, recognizing where our pain points were, and providing solutions and strategies to make issues that we'd become accustomed to turn to things of the past. If our staff needs to reach out to their support team for day-to-day questions, Darby and the help-desk team are always attentive to our needs and informative in how the issues we face occur and quick in providing solutions to how to alleviate these roadblocks. Our team couldn't be happier with the shift and we recommend meeting with their team to see the difference their support can make in your business!

If you want expert advice from a team that actually picks up the phone when you call, CIO…read moreTechnology Solutions is it. They deliver great value without cutting corners and always show up on time, whether its remote support or an onsite project. The cost was competitive! Their recommendations are smart, tailored, and always focused on results. Couldnt ask for a better IT partner.

We were customers of Spectrum for years. We are old school and used our TiVo DVRs with Spectrum's…read morecable cards. While on Vacation in NC, we were recording all of our shows on our two Tivos, or so we thought. Sometime in Feb 2025 they apparently stopped supporting their cable card technology. No notification provided. They continued accepting my autopayments for 3 more months. When we returned, we had all black recordings. I called, they sent a tech, and after a half day troubleshooting he determined they no longer supported the equipment. Needless to say, we canceled. they would only refund 1 month of service's paid, they refused to credit back the previous 2 months. We returned the non functioning cards (we saved the receipts). Since I paid via CC on the auto payment. My CC reversed the 2 months back. Of course, 4 months later, their collection agency started hounding us for the 2 months, AND for non-returned equipment. We have worked with them, and they found the equipment, However, they still want to be paid for services they did not provide. You can believe all the BAD reviews you read, they are the worst. After 3 + years of loyalty, they want payment for services they quit providing without notice. LUCKILY we have an 820+ credit score, so I will handle the score hit, BUT I will NOT pay for something they did not provide! I think you can add a note to the credit report, but I'm sure it won't help much. BUT, I will tell this story FAR and WIDE..... Hopefully they will lose some business too.

I have loved Spectrum in the past. NOW, a nightmare to change services, downgrade, get a service…read moreadded. The support team (around the country) is always so pleasant, but nothing is never done correctly. Have made 3 calls to "add" a service. My price for changes (a downgrade) has gone up in 5 days. I recommend you go elsewhere if you are looking for a new provider.

Echoing a common complaint...there's no way to put a Minus 5-star rating up there, so the one star…read moreis merely there in order to post this review...There is really truely, no-joke no way they deserve any star. What a freakin' DISASTER these people are! We've been with Brighthouse in Riverview for two years; no major problems, quick service when needed, appointments kept for issues needing service. What a world of difference 11 miles makes...moving from Riverview to Sun City Center. Now our service is performed by outside "contractors"...HA, what a joke! Appointments set - meaningless...promises made by Spectrum customer service - meaningless...apologies for missed appointments, mistakes - pure lip service and candy coated, scripted "I'm so sorry this happened to you", just dripping with BS and insincerity. Complaining, shouting, pleading...all just a waste of time and breath. We feel trapped and helpless...have to have cable in order to do my job. Spectrum is it. No other company available, and they know they have you by the balls; could care less what your situation is.

1.0 star rating12/5/2019 I had recently contact the service…read moreline for Brighthouse Networks/Spectrum Cable to help resolve an issue that arose. The person who answered the phone was unhelpful, rude, snippy, condescending and unnecessarily confrontational. Simply no excuse for her behavior. She also refused to even provide any type of identification that might allow me to lodge a complaint. This has to be the worse example of customer service I have experienced in at least the past decade. This, on top of the fact that the cable service that Brighthouse/Spectrum provides is characterized by all kinds of software flaws, errors, required frequent reboots and as often as not, failed to load or navigate properly when I turned the television on. This was NOT an issue with my hardware. I will NEVER utilize Spectrum's service again.