Transferred to theses guys after dropping Windstream (which is a MUCH better service) for the…read morecheaper price. The only good thing about Spectrum is their new customer deals. Tenured customers receive the short end of the stick when it comes the pricing. The actual internet and cell phone service itself leaves much to be desired. I pay for their top dollar package but I experience random outages, many dead zones, unexpected loss of internet/ cell phone service.. I can only imagine how terrible the service is for the lower level packages. I just regret moving to an area where google fiber doesn't exist.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was…read moreseething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality.

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

This is the worst internet since we have ever paid for! There is a fairly large percentage of time…read morewe have interruptions or no service, several service calls and we still have no fix! I think it is time for a change!

A tree hit the Duke Energy poles Saturday night. Sunday morning they had it fixed. Our internet…read morewent out along with all other providers. We called AT&T and explained the situation and they made us turn our box on and off even though the line was laying on the ground 3 houses down in the middle of the street. All other providers went out that morning when they were called. We still have no internet and have to wait for a technician to come to our house like we're are so dumb and don't know how to unplug the box and plug it back in.

Charlotte Wi-Fi is pretty good since you can have internet service within minutes of moving in…read morewithout going through all the hassles of calling up people and waiting for some guy to come and install something. You just connect to the wifi signal that is already in your building, enter in your credit card info on their webpage, then you're good to go. Their customer service isn't bad either. Around the time of the DNC, the internet was on the fritz due to the apparent need to 'protect freedom' or something like that. They did get right on the problem and tried to get things working. Their speeds can be pretty slow at random times (maybe a lot of people using the same router?), but pretty good at other times. I just read that they can install an ethernet connection in your place and you can have your own router, which would probobaly help a lot. I made a bit of a mistake when I was moving out because I didn't realize that you need to give a 30 day notice to cancel. I assumed it was the same as signing up, quick and easy. I also figured they'd prorate your final month or something... I was wrong, but the crappy thing was that I had to send four inquiries to them to finally figure out the details. I was always pretty flexible and easy going with them about their mistakes, wished they could've saved me the $26.50 from my last month that I really needed for food on my move-out.

Charlotte wifi is convenient because you can get it as soon as you move in. BUT the connection is…read morelike dial up. It's insanely slow. I get about 0.3 Mbps, and I have my own router hooked up in here! Upgrade the freaking speed Charlotte WiFi! This is unreal. I am going to have to cancel and go with someone else if they dont

I signed up for Spectrum when I set up my Duke Energy account I just moved from Jacksonville, FL to…read moreCharlotte, NC; and service has been amazing. Soon as I walked in I was greeted; my account was pulled up and since I set it up online they could not access to make changes to my wifi speed. They quickly resolved the issue by opening a new account for me. They were so friendly and on their job! They are very personable as I sit and listen to them service other customers. Looking forward to my continued service with spectrum, for the price and the packages i definitely recommend their service. Thank you very much Veronica and Wayne

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.