After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on…read moreSunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was…read moreseething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality.

My experience with Spectrum's hiring and transfer process was extremely frustrating and…read moredisorganized. I initially wanted to transfer to a North Carolina location but was told I could not because I had not been employed with the company for a full year. After resigning, I was then informed that I had to wait three months before I could reapply. I followed those instructions and reapplied once I became eligible. Unfortunately, the process only became more confusing from there. After completing an interview, I was told I was not selected for the position. Then, sometime later, I was contacted again regarding the exact same position and asked to go through an entirely new interview process. Communication was one of the biggest issues. There were multiple occasions when my calls went unanswered and I struggled to get updates. However, as soon as I informed them that I was no longer interested in moving forward, I received a prompt email response. It was disappointing to see that communication suddenly became a priority only after I decided to walk away. What should have been a straightforward transfer or rehire process turned into months of delays, conflicting information, unanswered calls, and unnecessary complications. I invested a significant amount of time and effort only to be met with confusion and poor communication. Based on my experience, Spectrum's hiring and internal mobility processes need major improvement.

Not only am I satisfied with my internet, this is really a post about my cell phone service that I…read moreonly received because a rep came out when I was getting my internet installed in my new home (spring 2019) For reference, I NEVER would upgrade my iPhones because they are expensive. So I had an iPhone 6 until 2019 when I moved, and they came to my home and offered me an iPhone XR for free if I would switch to them. Just wanted to let y'all know about how happy I've been with AT&T, and honestly it's been the best experience for me with iPhones. This year, I'm eligible to upgrade to an iPhone 13 pro, once again, for free. I highly recommend them and I'm just sharing this information in case anyone else loves iPhones but also isn't in the business of paying for them. Love and light to y'all!

This is the worst internet since we have ever paid for! There is a fairly large percentage of time…read morewe have interruptions or no service, several service calls and we still have no fix! I think it is time for a change!

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

We couldn't have asked for a smoother transition when we switched from cable to DIRECTV. Natalie…read moreand Wagner were friendly, helpful, and professional from start to finish. Natalie has continued to help us whenever we have questions about our account and is always fantastic to work with. We recommend their services to everyone we know and appreciate that they are a local business that we can talk face to face with. You can't go wrong using their services!

It is very rare that I get exceptional customer service at a utility, like Spectrum, so when I do I…read morewant that person to be recognized. Steven K. at the Pineville Matthews Road location in Charlotte gave us exceptional customer service during our visit on 5/8/2026. We brought my 84-year old mom in with her very old cell phone that was making strange noises and pop-ups. Steven was super kind and gentle with my mom. He examined the phone for viruses and then explained what he thought might be the problem with it (she was holding in a button too long). NOBODY at that location has every been so nice and kind to her. He never made her feel bad or ashamed about her old phone and didn't try to pressure her to get another one. When I thanked him for being so kind he was very humble and acted like he believed that is how you treat your elders who have trouble with technology. He is a true gem and we are very grateful for his kindness making our day. I hope his example spreads to some of the others we have experienced at that store.

Could be one of the worst run places I've ever been in. Employees do not recognize/acknowledge…read morepeople when they come in, don't seem to care about anything/anyone(very distant/bored), and don't apologize or care when they mess up!! There were 7 of us signed in as walk ins, first 2 had left. So they call the next 2 and the 3 of us left were just erased from the waitlist- We got texts saying thanks for coming. When we spoke up they first thought we were lying, didn't apologize- and didn't care. Then the guy told me my husband had to do the change, though he isn't even on my mobile account! Am seriously considering changing providers now

i started with Clearwire in NC had it there for 5 years. I never had a problem every few years I do…read morehave to call for them to ping me to my tower but thats with all new technology. When I got sick and had surgery and couldn't pay they even put my account on Hibernate. until I could come back......For one year they also gave me a discount for being a good standing customer. whenever I have called I have never had a problem. when I moved out of state I thought I would have to change service. The representative that I spoke with was kind and informative and I was still able to keep my service here in Florida. Other people could have had problems but I have been with them for about 7 years maybe longer and have always been pleased with them. Oh and I forgot even when I put my account on hibernate I was still able to use them for about 20 days or so going directly thru their website somehow, the representative gave me instructions how to use it for that time period and told me exactly what day to call back to get reinstated without losing the rate I was paying....