This business is not customer focused. They seem to be in a fight with the town about a downed tree…read moreand have left the customers without service for almost a week. Not the way I would run a business.

Worst experience I ever had turning on a new service and it still doesn't work even close to what…read morewas sold. Long story short, great sales experience. I opted for the 2Gig eero7 mesh router unit with cellular backup. Next day they are out to mark the property for the fiber run to the house. That's about as good as it gets unfortunately. "Outdoor" Tech came Monday to bury fiber to the house and cut my Spectrum Cable, so I was out of internet service for a day and a half until Spectrum ran a new line yesterday. I ordered 2Gig with eero7 and cellular backup. Tech couldn't get the unit to work. After 5 hours, he ended up putting in a Radisys all in one ONT instead and that was able to be provisioned.. He told me that the other end was a Radisys unit, so it had to be a Radisys ONT on my end. I don't know what to believe.. So here I sit without the eero7 setup, max speed of 800MB if I'm plugged in. I was told the Nokia won't work at my house?? Called them Wednesday and they said the eero7 should have been installed and absolutely should work, now they're sending the same guy out today (Friday) to see what they can do between 1 and 5. Tech calls to say he's running late around 1PM. Promptly at 1:30 Tech drives down my road and turns around, I go out to meet him and he's gone. He said he had to run do a quick call and will return. 4 hours later, 5:30PM on a Friday, I call him. He said he said he was going to stop by and tell me in person that he couldn't do anything for me until they upgrade the head end. Now here I sit on Friday evening with no resolution and no idea who's telling the truth at Ripple, but now I guess I'll have to wait until Monday to call then to see if I can get a truthful answer. BTW, they did make sure to charge me my first month's bill after the tech left the first time..... Just Awful.

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

I'm just so tired of spectrum. I've lived in Charlotte for close to 15 years and the price raises…read moreand spotty service are ridiculous. They know you don't have many other options so the reps don't care. The new customer rates make things look appealing, but the rest of us are paying over double the amount for base services. They have a plan listed on their website for 100mbps and their FAQ says that should be enough, but apparently that speed isn't available for current customers. The lowest you can do is 500mbps. Was just offered a 1 year "promotion" for $85/month as I am currently paying $100/month (for just internet!). They said no hidden fees but I'll believe it when I see it. The two separate people I chatted with gave me prices that differed by $5-10 and kept changing. It's all a racket.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

Worst company in the entire country. I had them for years and service and value continually…read moredeclined. Rude, dismissive, condescending phone personnel - IF you can ever get anyone on the line! They extort and steal from you when you cancel. They had you over to c collection agency for trumped up charges you don't even owe - and never even contact you. I will never have ANY of their services in my home again - even if I have to pay a competitor more money!!! I like AT&T much better!

Not only am I satisfied with my internet, this is really a post about my cell phone service that I…read moreonly received because a rep came out when I was getting my internet installed in my new home (spring 2019) For reference, I NEVER would upgrade my iPhones because they are expensive. So I had an iPhone 6 until 2019 when I moved, and they came to my home and offered me an iPhone XR for free if I would switch to them. Just wanted to let y'all know about how happy I've been with AT&T, and honestly it's been the best experience for me with iPhones. This year, I'm eligible to upgrade to an iPhone 13 pro, once again, for free. I highly recommend them and I'm just sharing this information in case anyone else loves iPhones but also isn't in the business of paying for them. Love and light to y'all!

AT&T Fiber in Charlotte NC, particularly in the Harrisburg area is a garbage company. After 4…read moreoutages in 1 month I'm tired of telling their pitiful calling center that I know it's not their fault. Screw em. They can hear it all. I hope they hear it so much they revolt. This useless company, and its useless service deserve to pay out millions for the amount of time and money they cost their users. And lest you think I'm bitching because I can't watch Netflix you're wrong. And if you think I'm someone that just doesn't want to go back to the office, you are wrong. I work for a MASSIVE corporation. It is in media. There are shifts that I have no choice but to work remotely. T-Mobile has saved me 3 times this summer by allowing me to struggle through shifts by using my phone as a hot spot. I'm posting this through a T-Mobile hotspot now. ATT has been out since 1:30 this afternoon. It's now 11:10pm. ATT is trash. Their customer service is trash. And their pathetic offering of a couple of bucks off the bill is a joke. It's criminal. They like to behave as though they cost us a minor inconvenience. But grow up! This is 2026! Many (and I would argue most) of us depend on our WiFi to work our businesses and run our lives. They didn't cost me $5 bucks because I couldn't be entertained. They have cost me HUNDREDS of dollars an hour by not being able to perform my work. They deserve to have their lunch eaten by any other player in this field. It is a pathetic and dying company that cannot keep up in the modern era. The moment I have an alternative to their GARBAGE service I will be done. Google cannot get to my development soon enough. If you're from here and have them, you know the pain. If you defend them then you either work for em or have some allegiance to them because of a family member. I can only hope one day that there is a class action lawsuit. Not so those effected can become rich like the fat dirtbags at the top of this trash heap of a company. But just so we can all be compensated for the actual amount of money we actually lost, and a little extra for the pain we've endured. We don't want a coupon, we don't want one of your useless trash products that require your garbage service to potentially work. I want a check for the rightful amount owed to me and then I want a VIP seat to the parade that should be thrown on the day you're run out of town. This company deserves to rot!

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

We couldn't have asked for a smoother transition when we switched from cable to DIRECTV. Natalie…read moreand Wagner were friendly, helpful, and professional from start to finish. Natalie has continued to help us whenever we have questions about our account and is always fantastic to work with. We recommend their services to everyone we know and appreciate that they are a local business that we can talk face to face with. You can't go wrong using their services!

I wanted to say that I had a wonderful experience with a customer service representative yesterday…read more His name was Daniel he was so patient kind and helpful. He was able to get me a good deal on my new cell phone and he gave me great tips about my phone. He has a wonderful personality and he is just amazing. The world needs more people like him.

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

i started with Clearwire in NC had it there for 5 years. I never had a problem every few years I do…read morehave to call for them to ping me to my tower but thats with all new technology. When I got sick and had surgery and couldn't pay they even put my account on Hibernate. until I could come back......For one year they also gave me a discount for being a good standing customer. whenever I have called I have never had a problem. when I moved out of state I thought I would have to change service. The representative that I spoke with was kind and informative and I was still able to keep my service here in Florida. Other people could have had problems but I have been with them for about 7 years maybe longer and have always been pleased with them. Oh and I forgot even when I put my account on hibernate I was still able to use them for about 20 days or so going directly thru their website somehow, the representative gave me instructions how to use it for that time period and told me exactly what day to call back to get reinstated without losing the rate I was paying....

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

Came to a last minute concert with a friend to see Anuel AA: Hasta La Muerte tour. It was ok, only…read morebecause it was on a Sunday and I had to work on Monday. I enjoy watching my favorite artists at this location because they always have great food, drinks and plenty of parking available. It is pricey so I always try to eat and pregame at home before a show. What really made this a great night was that we got offered to upgrade our seats for FREE. We ended up with center seating in front of the stage versus the nosebleed seats we had. THANK YOU SO MUCH FOR HOOKING US UP!!!!!