Never coming here again. They refused to exchange my mounted winter tires for our aunties on our…read moreOEM rims using some fabricated liability excuse. The summer tires only had 3,000 miles on them and came with the new vehicle. Just didn't feel like spending time on a mounting and balancing job if they couldn't sell tires, as well.

This review rated this business a four star and then it decreased to a one star all within a span…read moreof one day. Pre-check review: 4 Star Rating Brought my car to be checked before Christmas Eve and was told there was only one individual (mechanic) working. Dave told me I would have to stay the whole day and he would not have that (probably looking out for my best interest as the alternative was what made my next experience a nightmare). The issues: Needed to get my driver's side window working, it is a manual that cranks. Check engine light came on the Friday before Christmas (had never had this happen to me up until now with this car or really, with any car). 12/31 I came back in. The desk representative Dave told me bluntly that I would have to leave the car for the whole day and they would work my car into their schedule. He also mentioned that for check engine light type problems, they are not able to do diagnostics. I guess they use trial and error to figure these problems out? I asked if I could be dropped off by someone and that was not a problem (I wish I knew that this was an option closer to Christmas Eve, but now I know that this could backfire on me in the future). Diagnostic review: 3 star rating Received a 11:13 a.m. call to tell me the following: They diagnosed the check engine as a catalytic converter problem/exhaust. They could not fix it. My manual window problem also could not be fixed because the parts are discontinued. It would have to be done at a dealership or autobody shop. I was on standby the whole Friday, waiting on the amount they would charge for labor and time. The newly forming issue was that I was dependent upon someone from here, picking me up. 1 Star Rating I call back multiple times closer to 6 p.m., panicking because I had not received any calls since 11:13 a.m. I tell Dave I needed to be picked up to get my car and pay what I owe (cell phone history evidence of this tagged as incoming and outgoing calls). He was making excuses that OTHER people were not there and he was the only one left. If I were in his position, I WOULD personally go out of my way to pick that customer up from his house to get his car, even after business hours. Calls me back at 7 p.m. Tells me my only option is for him to leave the key in the lockbox and I will have to go out of my way to pick it up. He needed to go to his New Year's occasion thing. How SICK is that?! So that means he can sleep at night knowing he stranded a customer. Not only that, his suggestion was to Uber it. Was S&S Tire going to reimburse me for the Uber (necessary that I mention, I told Dave I would pay him gas mileage to pick me up)? Probably not. Verdict: They will offer to drop you off at your place on courtesy, BUT you have to find a way to come back and pick up your car (they may not verbally tell all this to you in the beginning). He ended up calling the owner (which If I was in his position, I would do it, so the owner did not have to hear it from the customer). The result? Dave paraphrasing him stating that "they are not obligated to do it." Now I ask this, what kind of owner states this? I do not care if it is not a Commandment or a law. You state on good faith that you will drop someone off, common sense would state that you need to ask if that person needs to be picked up (REGARDLESS). I go to complain to their corporate and one cannot even get through to contact them. The contact email listed is retail@sstire.com, not even a recognized email address. I find supplemental information that they are hqed in Lexington, KY. It dawns on me that this is probably why the business is so shady. First of all, it is family owned not nationalized, which means their corporate ethics are limited to state law. Since KY's government here is very deregulated, these kind of business practices fly a lot. Pick up experience: 12/31 I personally walked 4.7 miles (I live close to this location) to pick my car up. It had taken me about an hour. Probably the farthest I have ever walked anywhere in my life other than the one time I walked to IN N OUT in CA from a bookstore! Found out that Dave did keep his word on our agreement that he put my car key in the lock box along with the $0.00 invoice. Recommendations: Guys, do not get into my situation. The reason why I stated earlier that this is a shady situation is because mechanics can put an ultimatum on paying them the same day. If the customer cannot, they can put a liens or state falsely that there was a refusal to pay, which I would have to prove was not the case in court. Luckily, I was not charged anything. Verdict: They even have a mission statement, so why not follow it (especially the owner)? OUR VISION: Be the Simplest, Fastest, & Most Reliable* OUR VALUES: ACT with Integrity* CREATE Customer-Centric Value* DEVELOP Employees* OUR STAKEHOLDERS: Employees Customers* (why did you screw one over if we mean so much?) *where they failed

So I was referred to this mechanic shop, after the auto cosmetic guy I go to, was fed up of finding…read moreways of getting my tail lights back on. OMG!! To fix a taillight on a Pontiac Vibe is pretty much hells on wheels! I made my first appointment; however, I was not able to wake up on time last Saturday. Instead, bobby, the mechanic and owner, had me come in today. Again, I could not make it on time (no it is not because I like to be fashionably late!) I ended up coming in at 10:30 a.m. and he started working on my car at 11:30 a.m. Man was it a journey! He fixed. I sat there watching t.v. in the office. He worked. I sat there watching t.v. at the office. He worked. I sat there watching t.v. in the office. He broke a sweat trying to use process of elimination on the wiring and I strained to watch the t.v. It was a fight to no end without either end giving in. OMG!! Finally, after 3 and a half hours, he finally got a spike out of my car. The tail lights were now working! Of course, this was all labor intensive, but he made me a good deal. He cut an hour and a half labor to work on my car and so the total was $159! (This is also were I thought to myself "DAMN SON, MECHANICS MAKE BANK! After hearing doctors and lawyers make $50/hr.!) Now usually in situations like this, I like to tack on a tip (throw money at people); but I am bat crap poor right now (probably because I eat out enough to do reviews on Yelp, 50% of my income). I am so poor, even California's debt, would be an improvement. LOL! I paid the bill and now I am street legal, at night, again. YAY!

I went to Justin's years ago and they always took great care of me, i couldn't have asked for…read morebetter service. The main reason for this review is because he takes such good care of my parents anytime they have a problem with their vehicles. My dad raves about coming here because he feels that he's treated so well and it means a lot to have someone be fair to them in a business where a lot of ppl can be taken advantage of. The work is always quality and honest, my family has went to Justin's for about 7-8 years without hesitation, I'm so grateful because I live in Texas and know they're in good hands. Thank you Justin's, the Webb family truly appreciates you and to have my Dad's approval is saying a lot about your work, integrity and character.

Used Mitch's Auto Repair first time recently. Had a noise I couldn't identify. Kenny rode with me…read moreand quickly identified a wheel bearing as the issue. Repaired it at a fair price and problem solved. Courteous and professional! Thanks!

Incredible! A mechanic you can you can trust is unheard of…read more I trust Mitch TOTALLY! I met Mitch in the early 80's when euro motor told me my 78 300 D needed a new Motor. I took the car to Mitch for a second Opinion. Mitch fixed it! I still have the car and the same motor. My entire family goes to Mitch Carr. From our classic SL too our new Gl, this place has been a god send. have relocated to Rhode Island and I still call Mitch for for advice. I still bring my car there when visiting family in DC. The bottom line is that he and his crew is honest, capable, and cheaper that the dealership! I keep buying mercedes because I know I have the best mechanic who cares about his customers.

Brian helped me through an emergency situation late on a Friday afternoon, helped me think things…read morethrough and get home safely. He has maintained my car for years, and his work is impeccable, on time and reasonably priced. He'll even search out the best price on parts. He is first rate in every category!

We have been loyal customers for years, and we couldn't be happier! Brian really knows his stuff,…read moredoes impeccable work, and really works hard to save you money on car repairs. He is our one stop shop for maintenance and repair work!

I think that AJ's is the best mechanic in town. He is very reliable and his prices are reasonable…read more I feel like I can really trust him. I have found that over the 20 years of letting him work on my cars that he has never tried to price gouge me and he always charged me correctly. I would not ever take my car anywhere else in town.

Best and most honest tire company I have ever used. Fantastic family that owns and operates. Worth…read morethe extra wait sometimes for quality work done by honest people!!

Great service and scheduling. Very informative and suggested things that needed to be done. Want…read morepics of various parts etc. great communicators and clean environment. Appears to treat their staff with respect and appreciation.

I have gotten oil changes etc here and they are great!…read more I brought my car in as the TPMS was indicating my tire pressure on one tire was extremely low. Upon inspection there was a nail in the tire. I brought itmin and they took out the nailed there was no leak. They didn't charge me for the service-I was amazed! Very honest peeps.

They look after my 2016 Diesel Range Rover, honest and good mechanics. Best place for classic…read moreEuropean cars in Lex as well.

Owner provided traight forward advice and quick service response. Will return if needed.read more

Called to get info on rebuilding a transmission,very rude and unprofessional!!! Would not recommend…read morefor anyone to call!!

Very upfront and honest! Will use again when needed. Service completed properly and promptly…read more Prices as expected.