Used Mitch's Auto Repair first time recently. Had a noise I couldn't identify. Kenny rode with me…read moreand quickly identified a wheel bearing as the issue. Repaired it at a fair price and problem solved. Courteous and professional! Thanks!

Incredible! A mechanic you can you can trust is unheard of…read more I trust Mitch TOTALLY! I met Mitch in the early 80's when euro motor told me my 78 300 D needed a new Motor. I took the car to Mitch for a second Opinion. Mitch fixed it! I still have the car and the same motor. My entire family goes to Mitch Carr. From our classic SL too our new Gl, this place has been a god send. have relocated to Rhode Island and I still call Mitch for for advice. I still bring my car there when visiting family in DC. The bottom line is that he and his crew is honest, capable, and cheaper that the dealership! I keep buying mercedes because I know I have the best mechanic who cares about his customers.

Yes I have been taking my car to Ricky for several years now. My first experience showed me that…read morehe would be my go to mechanic for life. He had done some work for me and ended up refunding money to me because it turned out I didn't need all that he initially thought I needed done. So honesty, great work, reasonable prices and a wonderful personality.

Ricky always takes good care of our car and puts his earnest time into making sure everything is…read moredone right. We have always been pleased with his prices and we call around for estimates. A great guy and a wonderful business! He does more than just wheels and alignments! Their alignments are the cheapest in town and they have been doing this work for a long time.

I got ripped off having to pay $570. Went to another place to just to check and see if my cylinder…read morehead was cracked and if it wasn't just some milling. Just pressure test and light cleaning on 2 heads. I was charged 175 for taking parts off they said it took an hour and a half when nothing even had any hardware... But then I found Thomas Machine Corp and thought I'd try them out. Explained my situation and discussed on a full pressure blast, valve job, and replacing valve seats. And Eric did a phenomenal job and got me right! Absolutely pleased with the service and also very kind guys here and very helpful. Cost aware too, they know what they're doing and they're here to help and get people right by providing top notch service! Got my car back up and running asap and it runs like a dream now.

I was extremely dissatisfied with my 3 week project which turned into a 3 month project over…read moreCentral Import Authority. Here are the main issues I had: -There is now a large dent on my rear bumper that was not there before. Now I have to pay to replace the entire panel. Erik, the owner, does not want to assume responsibility because "his employees said they didn't do it". Yeah, seems believable. I know for a fact the truck was moved on an almost daily basis and parked on the street because Erik has so many cars backlogged, he doesn't have room on his lot for many customer cars. I wonder how a dent could happen which this brilliant system in place? -This entire process took nearly double the time estimated with Erik putting many walk-in appointments ahead of my vehicle. At least two weeks went by after all of the parts had arrived before work began. There are cars on his lot that have been there over six months with no work being completed. He said that he prioritizes vehicles based on how badly the customer needs the vehicle back instead of the usual "first in, first out" approach. Sure makes me feel special! -Several parts and labor time was added on the final invoice that I did not approve. I paid it, regrettably, because I wanted my vehicle back after having spent over triple the time waiting on it as originally promised. -The power mirrors do not fold in. I paid for the mirrors to be installed properly and they were not. -The headlights do not turn on and off automatically. I paid for proper installation of the headlights. -The grille does not line up with the hood. The panel gap is off by at least 3/4 of an inch. It looks terrible. I paid for the grille to be installed properly. -The stitching on the dash is damaged. It was not damaged before. -The front sensors were not installed in the front bumper. I expected this to be part of the install for the front bumper. Now the parking system does not function. I took the truck back to Central Import for an estimated five days so that these issues could be resolved. After TWO WEEKS had passed with several texts and calls ignored, Erik called me to inform me he was done working on my truck and to come pick it up. He was extremely rude and said he did not want to work on it anymore and hung up twice. He called me a liar and used several profanities. To my dismay. I discovered absolutely no work had been done in the two weeks at their shop. What a spectacular waste of time. I would not take a Hyundai Daewoo into this shop with 500,000 miles. It's disorganized, overpriced, and absolute chaos. Not to mention, unprofessional. I don't think anything has ever been finished on time in the history of this entire operation.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

Never coming here again. They refused to exchange my mounted winter tires for our aunties on our…read moreOEM rims using some fabricated liability excuse. The summer tires only had 3,000 miles on them and came with the new vehicle. Just didn't feel like spending time on a mounting and balancing job if they couldn't sell tires, as well.

This review rated this business a four star and then it decreased to a one star all within a span…read moreof one day. Pre-check review: 4 Star Rating Brought my car to be checked before Christmas Eve and was told there was only one individual (mechanic) working. Dave told me I would have to stay the whole day and he would not have that (probably looking out for my best interest as the alternative was what made my next experience a nightmare). The issues: Needed to get my driver's side window working, it is a manual that cranks. Check engine light came on the Friday before Christmas (had never had this happen to me up until now with this car or really, with any car). 12/31 I came back in. The desk representative Dave told me bluntly that I would have to leave the car for the whole day and they would work my car into their schedule. He also mentioned that for check engine light type problems, they are not able to do diagnostics. I guess they use trial and error to figure these problems out? I asked if I could be dropped off by someone and that was not a problem (I wish I knew that this was an option closer to Christmas Eve, but now I know that this could backfire on me in the future). Diagnostic review: 3 star rating Received a 11:13 a.m. call to tell me the following: They diagnosed the check engine as a catalytic converter problem/exhaust. They could not fix it. My manual window problem also could not be fixed because the parts are discontinued. It would have to be done at a dealership or autobody shop. I was on standby the whole Friday, waiting on the amount they would charge for labor and time. The newly forming issue was that I was dependent upon someone from here, picking me up. 1 Star Rating I call back multiple times closer to 6 p.m., panicking because I had not received any calls since 11:13 a.m. I tell Dave I needed to be picked up to get my car and pay what I owe (cell phone history evidence of this tagged as incoming and outgoing calls). He was making excuses that OTHER people were not there and he was the only one left. If I were in his position, I WOULD personally go out of my way to pick that customer up from his house to get his car, even after business hours. Calls me back at 7 p.m. Tells me my only option is for him to leave the key in the lockbox and I will have to go out of my way to pick it up. He needed to go to his New Year's occasion thing. How SICK is that?! So that means he can sleep at night knowing he stranded a customer. Not only that, his suggestion was to Uber it. Was S&S Tire going to reimburse me for the Uber (necessary that I mention, I told Dave I would pay him gas mileage to pick me up)? Probably not. Verdict: They will offer to drop you off at your place on courtesy, BUT you have to find a way to come back and pick up your car (they may not verbally tell all this to you in the beginning). He ended up calling the owner (which If I was in his position, I would do it, so the owner did not have to hear it from the customer). The result? Dave paraphrasing him stating that "they are not obligated to do it." Now I ask this, what kind of owner states this? I do not care if it is not a Commandment or a law. You state on good faith that you will drop someone off, common sense would state that you need to ask if that person needs to be picked up (REGARDLESS). I go to complain to their corporate and one cannot even get through to contact them. The contact email listed is retail@sstire.com, not even a recognized email address. I find supplemental information that they are hqed in Lexington, KY. It dawns on me that this is probably why the business is so shady. First of all, it is family owned not nationalized, which means their corporate ethics are limited to state law. Since KY's government here is very deregulated, these kind of business practices fly a lot. Pick up experience: 12/31 I personally walked 4.7 miles (I live close to this location) to pick my car up. It had taken me about an hour. Probably the farthest I have ever walked anywhere in my life other than the one time I walked to IN N OUT in CA from a bookstore! Found out that Dave did keep his word on our agreement that he put my car key in the lock box along with the $0.00 invoice. Recommendations: Guys, do not get into my situation. The reason why I stated earlier that this is a shady situation is because mechanics can put an ultimatum on paying them the same day. If the customer cannot, they can put a liens or state falsely that there was a refusal to pay, which I would have to prove was not the case in court. Luckily, I was not charged anything. Verdict: They even have a mission statement, so why not follow it (especially the owner)? OUR VISION: Be the Simplest, Fastest, & Most Reliable* OUR VALUES: ACT with Integrity* CREATE Customer-Centric Value* DEVELOP Employees* OUR STAKEHOLDERS: Employees Customers* (why did you screw one over if we mean so much?) *where they failed

I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.

I am very fussy about who works on my car but this place is by far top notch with their work and…read moretheir customer service. They have taken me on a last minute ordeal, as well as schedule work. They also have rental cars for you if you need one until your car is fixed; who else does that for you? !!! The shop is clean, the staff is super friendly and I will always go here now.

Great place to have cars serviced. I have always had good…read moreresults here. They are reasonably priced,and do quality work. The lot is packed, because they are always busy. But, if you need work done they will work with your schedule to get it done. They have been here a very long time. They have a lot of repeat customers.

This review is a long time coming and I'm sorry it took me so long to post. I'm from the north,…read moredown here for college and I have no family around and little to no knowledge of cars. Winter break last year my catalytic converter was stolen from my jeep. Horrible sound when you started it up the works. I called around to all the shops and ultimately shorts was the only one willing to help and work with me. I took it in and they told me that's what it was and got me set up with someone from another shop who could help me since they didn't have the machine that I needed to fix my car. They told me exactly what I needed not to be scammed and they were the only people to say sorry to me this entire experience. In short, if you're looking for reliable, kind, and trustworthy I cannot recommend shorts enough.

This shop was a blessing on a recent trip to Lexington. I was in town for a convention and…read morenaturally my truck began acting up. I called the shop and Mike said to bring it over even though they were swamped with work. They looked over my truck and determined it was an AC compressor belt that was binding up. They fixed the problem and sent me on my way with peace of mind. I highly recommend this shop if you have automotive needs in the Lexington area.

I have been their customer for 2.5 years now and I have never walked out with a bad experience. My…read morefirst time was for independent inspection of my car prior to purchasing it and their great service was what kept me coming back . As a first-time car owner, I always have questions about the maintenance timeline, so I really appreciate that the owner is easy to communicate with and he is ready to help and answer my questions. On top of all, I like that I am within a walking distance to my work on UK campus after I drop off my car.. One thing I found very helpful was to call them 1-2 days before bringing in my car , as they can get pretty busy during certain times of the year. In most cases though, 1-day notice is enough.. This is definitely a great place for your car..