First time trying today & service was great. Very informative & helpful. Great experience!read more

Amazing experience. Staff was super kind and helpful. I am a young shooter so they were surprised…read morethat I shot so good. They treat everyone that comes in like family.

Bought a new highly polished blue SA-35 Springfield Armory online back on 4/4 and put in the notes…read moreto check the firearm for any issues before sending to my FFL. Received an email from Matthew P. right after placing my order notifying me of the milling defects on the frame on the best one they had in stock (with pictures attached in an email from him), and wanted to know how I'd like to proceed. I notified Springfield Armory about the issue and the firearm in question was sent back to S.A. (before heading my way). Matthew spoke with my wife and took care of the defective SA-35 being sent to Springfield Armory immediately. I called S.A. every week they had it for updates, and they decided to replace the SA-35 in question and send it back to Grady's and then to my FFL. Once received at Grady's, Matthew made a point to get my SA-35 from the loading dock the day it arrived at Grady's, looked it over for any issues, and immediately sent it to my FFL next day air after giving it a thumbs up. Matthew P. went above and beyond in customer service to ensure this customer was accommodated (being a disabled veteran on a limited income). I can't say thank you enough to Matthew P. for all he did to have a happy customer!

Purchased a wallet called Drake would not recommend the wallet due to flimsy made. However, Grady…read morestood by the wallet, but help me find a receipt in their system and let me return it for a different style of wallet. They really standby their product that they sell and standby the customer. Would highly recommend and we'll shop there again.

A nice well run range. Plenty of lanes. Also impressed with the range of guns available for rental…read moreand or purchase

this range is top notch, they have a great staff, and the ranges are well cared for. I took a…read morefirearms training class there that was professional and informative.

Poor customer service on replacement parts that were defective/poor quality…read more Barrel nut gave out on a simple reassembled after port door installation. Palmetto State has not shipped me a barrel nut for a upper reciever handguard. Customer service tries to "sound nice" but are not helpful at all. Very disappointed. A simple barrel nut replacement is all I requested and need. I even offered to purchase a barrel nut (they do not sell them) but this has been a nightmare. I believe they're absolutely interested in profit from customers on ver budget AR's, yet they're not interested in customers that need replacement parts on their cheap budget AR's--This includes their Sabre line!

I have been shopping with this company for over 14 years. Primarily online but I have been in a…read morefew of their stores. I have seen them grow to be a huge chain. I remember when it was just a small store in Columbia. I have been shopping online with them since their prices have always been excellent, particular when they have a sale. I've gotten AR-15s, stripped lowers, barrels, ammunition, magazines from them. I walked into this "Greenville" store and was nothing short of impressed. I was like a kid in a candy store. They have single boxes of ammunition and bulk ammunition with great prices. Their selection of firearms are wide open. Revolvers of various lengths, calibers and brands, I was just salivating (I have 31 revolvers, myself, already). Their hunting rifles, semiautomatic AR pistols, and semiautomatic rifles were in full stock. You're only limited by money. I can't purchase anything in house regarding pistols or handguns since I'm from out of state so I'd have to get it shipped to an FFL. They have a nicely organized, clean and expansive store. I grabbed 28 boxes of 5.7x28mm ammunition since they were much cheaper than I can get online, particularly with shipping. All of the staff I met were courteous and helpful, and I didn't get the negative vibe I have seen in reviews preceding mine. Maybe because I'm a physician I know how to interact with a majority of people I come across. I don't know but everyone I met was nothing short of friendly. Parking lot is huge, clean and safe. I'd definitely come back again if I'm in town. Prices, availability and variety are unparalleled in my decades of being a firearms enthusiast, instructor, expert and shopper.

Great range that's well kept. Plenty of selection in the store given the size…read more And most importantly... super friendly and knowledgeable staff!

I came here with my boyfriend to shoot for the very first time. I have lots and lots of trauma with…read morehandguns and it took a lot to work through some of that PTSD. We walked in and were immediately greeted like a friend by an associate named Mack. My experience there was top notch!! I never once felt shamed or discouraged from being there, even when I cried. Staff were all very friendly and made sure to encourage me, every step of the way. We were given a booth far away from everyone else, as a courtesy and I was warned about how loud it may get before we ever stepped foot inside. Once Mack noticed I had been crying, I was offered a water and encouraged not to give up. I ended up firing a gun 4 times that day and felt very proud of my accomplishments. We paid an outstanding price for the amount of time we were there and over all would recommend this place to anyone. best. date. ever.

One of the best pawn shop out there if Austin don't have it he has no problem trying to get it for…read moreyou. He don't mind letting you see everything he has and talking with you about it .

After I did a lot of research for the best concealed carry pistol for my needs as a first-time…read morebuyer. I wanted the S&W Sheild EZ .380. I spoke with several local gun stores. Big Boom response on chat was quick. They took the time to answer all my questions. They had the best pricing... In some cases $75 cheaper than other local stores. I will go back to them for my future gun and ammo needs. Thank you Big Boom for making a my first purchase painless... -Sarah

This is a fun store, even to just walk around and look at the displays of stuffed animals. We…read morethoroughly enjoy the big aquarium at the back. They carry clothes, food, of course, guns and ammo, as well as boats and little jeeps.

Can we please get rid of the people trying to sell you stuff IN THE STORE??? It's like, you're in…read morethere shopping, (probably going to drop some coin) and some overly cheerful person takes you off guard by saying hello. Then proceeds to ask you to come over to them (wha??). Like, no. I overheard this conversation at least 3x as I was shopping and could tell by the volume that this salesperson was getting close and I did NOT want to interact with this person. So I hauled ass out of the section I was shopping and left shortly thereafter. It's like double dipping-you already have customers in the door willingly, obviously there to buy or look for something, DONT put people on the floor to try get more from them (and by more, I don't just mean financially. If you are introverted, like myself, having a conversation with a stranger can be stress inducing. And shopping should not be that way. Target and Walmart , I'm looking at y'all too!! Otherwise I enjoyed my visit.

I made a purchase online. In store pick up was scheduled for a week & a half later. 1 received an…read moreemai one day before my pick up date saying that the product was out of stock. I Called customer service and was passed around to 7 different people, not one of which offered anv resolution. Shame on them,I spend thousands of dollars a year on the products thev are peddling and thev could have been the recipient of my dollar, but no more. Power to the consumer we have got to get these money hungry corporations back in line, make them remember who wears the pants in these transactions Edit: While I "appreciate" your hollow apology, I take narv a bit of solice in vour offer to have me passed of to the 8th customer service representative, as if that Nould have any more of a favorable outcome. Thanks no thanks. I wanted to give SW my patronage and hard earned dollar. I was pretty jazzed at the prospect of getting this firearm for such a great deal. You company was given such a great opportunity to turn a bad situation into one that earned my loyalty, instead as a result of the mishandlina of this situation, it has done nothing but bred contempt. Response from the owner 2 days ago Thank you for shopping with Sportsman's Warehouse. We apologize for the inconvenience you experienced with your online purchase and our customer service. We rearet that we did not meet your expectations, especially as a valued customer We aim to provide a seamless shopping experience and we recognize that we fell short this time. We understand the frustration of an item being out o stock after scheduling an in-store pickup. Your experience does not reflect our service standards and I will address your concerns with our team fo mprovement. If you would like to discuss this further, please contact us at 1-800-286-3076 or email customerservice@sportsmans.com

We were very disappointed. We drove over an hour to get a product that showed that was at the…read morestore on their website. We went to the fishing department to pick up the item. There were 4 guys just standing around and when we asked about the product, the one answered, Nope, someone was in here asking for the same thing. If the search engine pulls your store up as having it in stock..THEN HAVE IT IN STOCK!!!! The guys said they never even saw that particular product in their line.. The store also didn't have another product we were interested in. CLOSE THE STORE..THE EMPLOYEES SUCK

Horrible management. Will be giving Dicks my business from here on out. Tim (one of the managers)…read morehas the worst customer service I have ever seen. I asked for management and he came up to me immediately with an attitude and frown and was completely unapproachable and annoyed I requested to talk to him. My son's brand new Nikes gave him blisters at school and did not fit him so we immediately brought them back with a receipt. There was the slightest and I mean slightest show of wear at the bottom of the shoe (one so small I would not have noticed if I bought them myself) and Tim refused to let us exchange them for a bigger size with no sympathy for our loss of money. I work in the customer service industry myself and am appalled at how I was treated. I highly suggest shopping at Dicks instead and not giving this store your business.

What a major disappointment!!! I've been purchasing COURT SHOES at Academy for more than 10 years…read more I walked into the store to find TWO, that's 2 pairs of court shoes. They have hundreds of soccer shoes baseball shoes, even wrestling shoes. No court shoes. I asked an mooted what's going on. He said "we've been asking for court shoes for tennis players, pickleball players, squash players, racquetball players and corporate just seems to ignore our requests. Well, they have increased their weight lifting and exercise area, women's clothing, so I guess that's their new direction. Unfortunately, it won't be mine!