Went in to have my watch batteries replaced and the gentlemen was very professional and told me to…read morewait and it will be done right away. I was impressed how friendly and courteous the staff is. Definitely will be back for more jewelry repairs.

Horrible service, was supposed to repplace a broken band , when I went back for it they couldn't…read morefind it with all the staff looking for it. and then charged $200 to place a clasp on it whic is NOT wat needed done. I have gone back 3 times and they are never open the posted hours. I had to go to my credit card company to intervene.

What a great little store!!! the people working there were so very nice and helpful!! I am…read morehandicapped and they were extremely accommodating! They worked on my watch and had it back to me in a couple minutes. The fee was extremely reasonable. It's so refreshing to meet such nice people. Give the shop a try.

I loved that this was a family business! I took my son's…read moregold bracelet and my gold necklace to be fixed, the salesperson was very helpful and nice. They promised it would be done in a week and they were! They were Very reasonably priced(which I was happy about)and I will definitely be going here again! They also had beautiful merchandise throughout the store!

Mo was able to help me in getting my second hand watch repaired and sized and he did an incredible…read morejob. He worked quickly and was so friendly and professional. I will absolutely be back next time I'm wanting help with a watch

What smart, friendly, and experienced watch repair experts! Very reasonable prices. Highly…read morerecommended!

Gil is such a great clock fixer!! He has repaired a few of our antique clocks!! He is very…read moredependable!!!

Highly recommend Honest and helpful and knowledgeable…read more A very pleasant experience. If you need a clock expert this is the place.. even if a long drive it is worth it!

Fast service. I have been going for years for battery service on all watch brands. Harry knows…read morehis stuff.

Great people. They do a wonderful job with watches. Prices very fair. Watch repair person is very…read moretalented.

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

I just had Robert repair my Rolex - seems the crystal was cracked along the base, and the…read morewinder/crown seal was the wrong one. This had been overhauled by Rolex (supposedly) only a year ago and they took months and cost over $1,600. Robert did the job in 1 week and cost about half the "official" people ... and in my humble opinion he did a far superior job. Robert also changed out watch batteries in two Swiss pocket watches and a very old gold nugget lady's bracelet wrist watch - I cannot praise his work highly enough.

He can fix just about anything when it comes to watches or clocks although he was not able to help…read moreme he pointed me in the direction of somebody that was

Went in today to have my engagement ring resized. The team is thorough, helpful, and honest. Highly…read morerecommend.

They tried to fix an old watch for me and ultimately couldn't and didn't charge me anything for…read moretheir time. The watchmaker is very knowledgeable and honest.

I went over to visit Bart with two Swiss mechanical watches and one 1947 Hamilton mechanical to get…read morecleaning. They are all working on time so Bart advised do not do anything to working watches. His maintenance charge is very reasonable probably less than comparable places, but Bart saved me hundreds of needless expenses. That kind of integrity is rare these days. If needed I will certainly be back and most highly recommend Swiss House for any watch, clock or music box work!

This is a great place to have either a clock repaired or a watch repair or watch battery…read morechange-out. Owner is really nice and to the point. Also, a good selection of Black Forrest cuckoo clocks as well.

Could not begin to recommend this place enough. The owner Ravi is a phenomenal person who was kind…read moreenough to fix a piece of mine that I have been trying to get fixed forever FOR FREE. While I had other stores in town quote me for 80 dollars to fix a very cheap piece and lie to me about what was needed and the materials. He fixed it in minutes with no hesitation and we got to chatting about life and had a great conversation for almost 20 minutes. If you are debating about going to any other jealous store, i can promise you that you wont find a better one than this. Thank you again Ravi for your kindness and expertise!

He sized my new Seiko watch bracelet both quickly and reasonably…read more I can tell he's an great businessman.