I just made my last visit to this facility. Earlier in the year when I first started working with…read morethis eye doctor I had quite a few challenges in scheduling and communication. I hope it was a one-time thing, but today once again I drove an hour to come to the office to pick up contact lenses based on the specific guidance provided by the representative of the called me today. After driving an hour I was told that I cannot pick up the lenses without rescheduling an appointment with the doctor. This is the second time that I've taken off work and made the trip based on their guidance over the telephone. I'm no longer a patient with this organization, and I would highly recommend you consider how much time you may spend in dealing with their disorganization. When I worked with Dr Washington she was fantastic, unfortunately I cannot continue to waste my time and money.

Dear Managers I am…read morewriting to file a formal complaint regarding the service I received at your Clermont office. I had an appointment with the orthopedic doctor and, afterwards, I was seen by an optometrist technician. I paid my deductible at that time. Later, when I returned to pick up my glasses, I immediately noticed that the prescription was incorrect and I could not see properly with them. I reported this issue to the optometrist technician, but instead of correcting it, I was told to "try the glasses for two weeks." Unfortunately, wearing them made my vision worse. After two weeks, I returned and requested to see the doctor again for the correct prescription. At that point, I was told I would need to make another payment before another appointment could be scheduled. This is unacceptable. I paid my deductible and trusted your office to provide me with the correct prescription. Instead, I received glasses that do not work, my vision was negatively affected, and I was asked to pay again to correct a mistake that was not mine. I am requesting: 1. A new and correct eye examination with the doctor at no additional cost. 2. Replacement glasses with the proper prescription. 3. Assurance that this type of issue will not happen again. I expect a prompt response to this matter. If it is not resolved quickly, I will have no choice but to escalate my complaint to my insurance company and the appropriate regulatory authorities. Please anyone who care about yourself and your family please share don't use this plac.

The quality of their lenses . They're definitely not scratch resistant and their frames are made…read morelike frap as well.. and their prices are not cheap either

I had an excellent experience with Dr. Lee during my recent eye exam. From the moment I walked in,…read morethe staff was welcoming and professional. Dr. Lee took the time to explain each step of the exam and made sure I felt comfortable throughout the process. I had been having issues with my last contact lenses and she explained my options in order to help with my dry eyes and blurry vision. I really appreciated how thorough and patient she was, answering all my questions about different types of lenses and helping me find the best fit for my needs. The whole visit was smooth and I left feeling confident in my new prescription. Highly recommend Dr. Lee if you're looking for a knowledgeable and caring eye doctor!

I'm VAIN and I love it! MyEyeDr is my go-to spot for getting my prescription glasses in Fonex…read moreframes. I add another color to my collection each year, and now I have four dazzling pairs! My black ones are perfect for when I want to keep a low profile--such a fun twist, right? Visit the Clermont location

Communication with staff. I waited almost 6-8 weeks for glasses because they were not done…read morecorrectly in the first place. The manager helped me after the original employee billed my insurance and credit card to another patient. That was the beginning of the first mistake. When my glasses finally came in the first time we realized that the same employee did not measure me correctly for my progressive lens. They remade my glasses however, the glasses still did not work. During this time, the manager assured me she was crediting my account for the full amount. I would not have to pay anything and on top of that she was giving me a credit on my account for future purchases. It took about two months for me to finally get glasses that worked. There were a lot of delays. This all started in January and today I received a bill. Upon investigating the bill, it was told that it was for some sort of protection plan that I absolutely did not ask for on these glasses nor I ever would have. There was no apologies from the billing office and she did not want to assist me at all. She told me she would put a hold on the account and wait for the manager to possibly contact them. But I would probably get another bill next month. There was nothing but chaos on the day that I chose my glasses in January. So many people walking around. It is very hard to know when it is your turn to be helped. My husband and I have used my eye doctor for many years. Needless to say we are done, will be finding someone else next year.

Dr. Davis is great! He's patient and explains everything as he goes. I've been coming here for more…read morethan a decade. This is a small office and not like the big glasses box stores. There's the doctor, the receptionist, and the very nice lady who helps you with the frames (and makes sure they fit correctly and don't slide down your nose). This is the place to go if you want a "family" eye doctor that you will see each year.

Just moved here from New Jersey. Dr. James was recommended to my husband and myself. He was very…read moreprofessional and congenial. We would highly recommend him. Thank you so much.

First of all, the Dr's here are great!!!…read more I've been coming here for years and I can honestly say that no matter how early I've been for an appointment, they've never saw me at my scheduled time. I've always had to wait 25-30+ minutes to get back to see the doctor. I'm writing this review while sitting in the waiting room. I've been here for 45 minutes waiting. This is ridiculous. They need to respect that people have schedules of their own and if you're running behind, you should let people know instead of having us sitting here. Five more minutes and I'm going to have to make the awkward approach to the front desk to ask what's going on. I know their going to say "oh we're running behind". The same thing you should've said when I checked in so I could make an informed decision if I plan to wait or reschedule

I think it is terrible you pay three hundred dollars for a pair glasses they broke twice i go up to…read morethe store to get them fix they tell me it will be two to four weeks before I get them back.The girl that waited on me was rude i asked what do I do for glasses she tell me oh i don't know if you sell them here you should fix them here

I had a terrible experience getting my eye glass prescription filled. It took a long, long time for…read moreno reason and when I picked them up the prescription was not filled correctly. He left something out. So now I have to wait another week. Just picked them up on Saturday. He wanted to change my nose pads. No please leave them alone. So they were not adjusted correctly. Went home to put them on and saw a white dot in the center of the lens. Took them off to clean and the lens came out. Came back on Sunday. He put the lens back in with a screw that he filed down and wanted to put nail polish on it so it would not come out again. No, just put the original screw back in.... I have been wearing glasses for over 62 years and this was the first time my lens came out... Never again will I get glasses here again.

Ordered glasses. Was told two weeks. It's been almost a month and they still haven't arrived. I…read morewasn't called to be updated on the late arrival. It feels they just tell you two weeks to make money. I've called them twice, once at the two week mark- and was promised a call back. Never got it. Called almost a month later, and the 'manager' picked up the phone. Seemed nonchalant. I recognized the voice that he was the one who processed my order and told me the "two week max" arrival date. You're better off going to Walmart or Costco. Quality of service is way better there, then this location. For my next prescription I'm taking my business elsewhere. This location needs astronomical amounts of improvement.

Brandon is top notch! We were on a time crunch after having just moved to Clermont before my…read moredaughter headed off to college. She had broken her glasses and desperately needed a new pair before she left. She was also a bit overwhelmed by all the choices. Brandon helped her narrow down her choices very quickly and then ensured her two new pairs of glasses would arrive before she left for college. Arlene, his supervisor, also helped us when my daughter came back for her fitting since Brandon was helping another customer. She was quick, efficient, and very friendly. I also need to say that the place my daughter had her eye exam (not here) had very few options for glasses, they were all brand name, and the cheapest pair of FRAMES alone was around $250. Here my daughter walked out with TWO beautiful pairs of glasses including cutting edge thin lens, anti-glare, and blue light protection for around $330. I can't say enough good things about this Walmart vision center. We'll be back for all our glasses needs! Thank you Brandon and Arlene!

Ordered a pair of glasses from Sam's Club Optical in Cedar Rapids. Friendly and knowledgeable…read morestaff. I haven't received my new glasses yet, but I'm confident I will be satisfied. Optician Steve, goes above and beyond to help achieve a good fit.

Quickly taken back for my eye exam even before I completed the paperwork. Dr Dawson and his…read moreassistants provided a thorough exam which I did not receive from a different eye clinic just only one month prior and where I had to wait for four hours. All of the staff were positive and quick to answer questions.

This clinic was referred by Optical Eye Outlet in Tavares where I live. So it was 20+ miles to get…read moreto them and it was like a DEI oriented business and the three ladies sitting in the eyeglass selection section were extremely obese. You could not get a real person when calling. They took two weeks to call me back after the referral, and then said they did not take my insurance. After I called my insurance firm, who said they DID take my insurance, I called again and just started pressing buttons to get a real person to schedule an appointment. Then the project manager twice failed to return phone calls after they scheduled me to visit the eye surgery office which was WAY over in Maitland, where you have to visit at least three times. Nothing made me confident in this chain clinic, so I asked my insurance firm to cancel them so I could find another firm like one recommended by a surgeon frient. These guys failed customer service 101 and need to take a course in customer relations from Disney, which is an actual ccourse and our Lake County DMV has gone and are much better than this schlock outfit. Oh, and I am a retired Fortune 500 Internal Audit manager who audited and fixed many operational and workflow systems so I have experience in the field.,

Unfortunately the person who answered the phone and tried to help was either new, inexperienced or…read morepossibly only able to provide scripted responses. I was trying to get a safe installed. The dealer only does curbside delivery( they will not put it in the house. They will deliver the safe to the installation company ie ALSS or do curbside to my home and I can arrange for ALSS to come to my location and install it when delivered. After multiple attempts to convey this to the woman answering the phone she asks where is it going to be delivered to. So I give her my address then she asks what address it's going to be installed. When both addresses were the same she said that doesn't work. So obviously an inability to communicate. After multiple attempts to rephrase the situation it became apparent she could not grasp the concept of having the safe delivered to ALSS who would then delivery and install it. I probably should've asked for someone who was better equipped, but by that point I was already frustrated. So in this instance ALSS lost my business. I loathe surveys. This was a waste of my time and a loss of revenue for ALSS. Hopefully they will provide a little better training, unless of course they don't need the business

Super friendly and fast. Needed a deadbolt re-keyed, and they made quick and easy work of it…read more Prices were just right.