Mom is a Senior with end stage heart failure, end stage COPD, and pneumonia. Transported from…read morehealth facility to Summa ER. ER saw her and requested her be admitted. Summa does not take her insurance plan, so now being transported to Akron General delaying care hours more. Disgusting. Insurance and hospitals need overhauled by the government. Mother was a nurse for 40 years, and this is how all the seniors are being treated. Disgusting. Do no harm is the medical oath, but it's all about money. Smh

I had to have a surgery that required staying in the hospital for a couple nights after. I received…read moregreat care from the nurses and doctors. Although I didn't have a huge appetite, I found the food to be good, especially the soups and the bacon they served for breakfast. My room was large and comfortable and I heard very little noise from the hallway. There are huge windows and it felt very welcoming for a hospital room. My room was kept clean and tidy and I had plenty of amenities (wash cloths, toothpaste/toothbrush, lotion, etc.). The pre-op nurse Pam was so nice and made me feel at-ease, even though I was anxious. Nurses on my floor: Chrystle, Melody, and Bryan were all awesome as well as the nursing supervisor Becky who came to check on me several times. Nursing assistant, Liv was beyond sweet and helpful. My surgeon and the residents were all knowledgeable, straightforward, and kind. I felt like this was high quality care and I was kept well-informed of everything. It was convenient having my pharmacy order delivered to my room before being discharged. Great experience at a modern facility.

I have had excellent care and surgical results from Crystal Clinic. I wouldn't consider going…read moreanywhere else for my orthopedic care!!

Was at the crystal clinic orthopedic urgent care, with severe back pain and pain in both hips and…read moregroin. Did X-rays and was told I sprained a muscle. NO I did not. I should have been sent to get an MRI for a bulging disk. I am not sure why they have a person working there That has no knowledge of the lower back. To be told that was shocking. I had a bulging disk years prior and i know what it feels like. Will Know not to go back there again

Trying to speak to anyone at the Akron office is awful. 76 min on hold to be hung up on. Had to…read morecall back just to be told i will receive an email in 48 to 72 hrs.Machine broke last night. Call center is awful no help. I just closed my account and find a diffrent company.

I'd give no stars if I could. They don't care about their patients. You are a dollar sign. They…read moredon't keep track of what's needed. I got a c pap machine from them, it was recalled they gave a new one. Yet they still send the water tank tubing and filter for the old machine which baffles me anyway because when I had the machine they rarely sent the supplies needed, i usually bought my own off ebay. They won't fix their machines when they brake. Honestlty if you need a medical company that worries about taking care of their patients I recommend healthcare solutions.

I had to get my blood work done after recently finding out I was pregnant. Quest Diagnostics sent…read moreme on a wild goose chase trying to get this taken care of. Their hours are extremely inconvenient, and when I showed up for my appointment, that I made over the phone, (at the Akron/Bath location) AND took off work for, they were closed! I found this location instead because they were open 1 hour later so I could just make it. I would give Quest 1 star, but the only reason I am giving 5 stars is because of my nurse Anitra. She was kind, helpful and actually made the experience pleasant. I was nervous because I don't like needles or blood but she talked to me the whole time keeping me distracted and made it almost painless! Quest sucks but Anitra is great! Thank you Anitra!!

I am here right now for an upper scope (gastro procedure.)…read more On mornings when I have not had coffee, I am not a joy to be around-- but this team has been friendly, caring, and engaged with me the whole time despite my likely obnoxiousness! From the first contact in the lobby through the comforting visit from anesthesia, every person at this Cleveland Clinic location has gone above and beyond to make sure that I feel safe and confident. (I think I was in oversharing mode, so that's no small task.) Often when someone is talkative in such a setting the staff is not actually listening, but that's not the case here. I have carried with me since childhood a note in my medical history file that lists a penicillin allergy-- Karolyn (even after listening to stories of my "I was a fat kid" childhood hell) had the presence of mind to catch that detail and brought me a brochure regarding allergy testing for penicillin (it turns out many of us who have such a note don't actually know if we are allergic to penicillin.) Competence being assumed, listening is the most important skill for a medical provider. The Cleveland Clinic employee culture seems to promote this value. The woman who was with me right before the procedure and rolled my dizzy self through the snowy morning out to the the car deserves more than this anonymous shout out, but sadly I was too out of it to catch her name. (For anyone who is curious, the procedure went well.)

Terrible timeline to get an X-ray report! I had an X-ray there on 10/10/24 & was told yesterday by…read morea tech that they were swamped with getting X-rays read! I would NEVER recommend them for excellence in care! You can be sure your bill will be sent PROMPTLY and be over priced!!!!!!!!!

If you go to one building for services, literally each room you go into is somehow a different…read morecorporate entity. You'll get a different bill from each different corporate entity. They make even the most straightforward service unreasonably complicated. You will still be receiving bills from them a year after your visit. Even though your insurer provides you the exact amount you owe, it will never align with any of the CC bills because CC applies any payment to any bill in any amount and any billing date they want. You make a $50 co-pay at the time of one visit but CC spreads it across five different visits in random amounts- $1.83 here, $2.56 there, $14.85 to another one. Avoid obtaining services from CC at all costs. The level of care you receive won't ever be worth it. Akron General used to be great. Corporate greed got the best of them. CC is the worst.

Extremely disappointed in the unethical billing practices of Cleveland Clinic Akron General. Before…read moremy late father's final bill was even due, the hospital forwarded my contact information to a third-party debt collector, DCM Services, to harass his estate. My father maintained an immaculate payment history his entire life, yet this hospital chose to prematurely unleash a collection agency on a grieving family by exploiting legal loopholes. Furthermore, outsourcing billing to aggressive agencies like DCM unnecessarily inflates administrative expenses, which Cleveland Clinic passes onto other patients, driving up healthcare costs for everyone. Using a loophole to target a deceased patient's family before a bill is even past due is very shameful, and it shows that their billing department values aggressive collection tactics over basic human decency.

I use different doctors and facilities at Akron/Cleveland and I love it! I required them for my…read moreillness. Best care I've ever received during the last 2 & 1/2 years. A loved one said Akron Medical has everything (and more) that you need' Amazingly! They sure do! Thanks a million to all my regular staff and students to the kitchen and housekeeping! You all rock! Great work well done!

wait times are horrible we have been waiting over 12 hours and still have not been seen. I have…read moreseen at least 15 people get pissed off and walk out some with IVs still in their arms. Do bette!!

They don't seem to care about the customers. They crew is not very friendly and they blatantly talk…read moreon the phone while working. They seem to need to hire more people, the workers seem unhappy to be there. IMO

I have been coming to this facility for over two years now and I have never had a problem with the…read morestaff or anyone not knowing what they're doing. They are friendly and very quick at what they do unless they are short staffed. I would definitely recommend this place to others!