No customer appreciation!!! Drove over 3 hours and they wouldn't give a slight discount on a used…read more2024 motorcycle! Talk about greed!!! Don't even waste your time!

Bought a new R1300GSA, that transaction went O.K. Scheduled first service 2 weeks out at 600 miles…read more I wanted to wait for it and was given a 0930h appointment. Showed up, checked in, asked if on schedule. All sounded good. Checked in again at 1030h with no clear information on timing, I finally left at 1200 noon with unfinished business. I expect better communication after spending $30k on a bike. Service was done somewhere else.

This place was the first brick and mortar motorcycle parts store in the city of Cleveland outside…read moreof the dealerships it's been around forever and it is absolutely the best way better than Santa's motorcycle supply this place has got it all Great attitude from the people that work there bikers who treat you like a biker I don't buy my parts anywhere else CMS is the bomb!

CMS is my number 1 go to store for my motorcycle needs. They don't always have what I need for my…read morebike but one thing they always have is a very pleasant attitude and knowledge. I've been going here for well over 20 years and they also have great prices.

these people are top shelf and know there stuff. Ashley was such an angel to get me in late in the…read moreday as a walk up. I was travelling across country and my fxr started leaking ok. they took care of me. there's still some hope in the world

Grate customer service overall a fantastic product and price. They help you find what you needread more

A few months back, I purchased a motorcycle from Triumph Cleveland. Marvin made the transaction…read moreexpeditious, and pain free. I live out of state, so arrangements were made to have the bike had to be shipped to me. Unfortunately, the bike suffered some damage during the shipping process. This was in no way TC's fault, the bike left Cleveland in perfect condition. After the bike arrived, I contacted TC to explain what happened during shipping. Scott apologized repeatedly, and immediately got to work ordering replacement parts. I have since received all the OEM replacement parts, and the bike is back to perfect. The customer service I received during the purchase process, and after the delivery, was nothing short of exceptional. I would not hesitate to do business with Triumph Cleveland again. Special thanks to Scott for seeing things through to the end. Finally, if you need to have a bike shipped, I would recommend using some one other than Haul Bikes. You can find their reviews online. Believe the negative reviews. They are accurate. Do yourself a favor, and seek out a different shipper.

I ordered a $605 jacket from Triumph Cleveland. They cancelled my order, did not email or call me…read moreand days later I had to call to secure a refund. During the call the clerk hung up on me when I said I would not buy ANYTHING from Triumph Cleveland again. This is how this company handles $605 orders. Buy from a reputable company. Don't waste your time here.

Purchased a new '26 Street Glide that was in inventory at R&R, but I completed the sale & financing…read moreat their sister store Hall of Fame HD. During my couple hours at sister store, R&R had plenty of time to ready the bike for pickup. Drove almost an hour to get there and when I did, the bike wasn't inspected or detailed or QC'ed. Finally after all that was completed, I had to look over the bike myself and found some fairly minor cosmetic issues and through some back and forth, a couple guys took a pic or two of damages, but not all. Said they were putting in a warranty claim for the damages. Btw, selling dealership told me to not take delivery without inspecting for damages. R&R HD said they would be in touch to get the damages corrected. Almost two months later, no contact. I believe they were just trying to get me out of there. Finally took delivery and someone rode it out of shop and was going over some new features and the drawer pops out and hits the tank. Luckily no damage and bike had to go back to service again. They adjusted it, and I was finally on my way after a couple hours. But still no contact about warranty claim, no follow up by either dealership on the purchase itself either. Paid over MSRP (not including taxes on top of that). You'd think between the two dealerships (same owner), that I'd be a pretty valuable customer to make a return customer. Guess not.

Picked up my first Harley yesterday. A 2007 Street Glide. The entire experience from start to…read morefinish was fantastic. Mike Merriman was my sales associate and he went above and beyond to get me into the right bike. Dealership is huge with a great selection of new and used bikes. Parts and accessories available is overwhelming. When you buy a bike here, you ring this bell and they play your song of choice over the dealership speakers while some of the guys fire up random bikes and beep the horns and rev the engines. Definitely a unique buying experience you won't soon forget!

You don't find shops like Mike's easily. That s because…read morepeople like mike are far and few. I truly believe that mike gets more out of a good job then we who are paying to get are car's repair. I'm sure I can continue with praising Mike and the work he does. But or So If your looking for car repairs or a new mechanic you can't go wrong choosing Mike's. The one thing I have to insure people I send there is not to let the location keep you away from finding what we who drive all need. Someone to trust with our cars. It makes life that much easier. The only reason he doesn't get five stars is because I like everyone else have to wait my turn.

I've been taking my car here for yrs and he's always fixed my issue. A busy shop but I dropped my…read morecar off on Monday and issue was fixed the next day. Prices are good also.