Coming from the same family of mechanical neophytes, my brother asked me when I became so good at…read morehousehold repairs. My answer, "The first time I looked at the bill from the repairman." I've used LaBons twice for appliance parts. The first time was after my wife told me the oven wouldn't light. A search of the Internet pointed to the "Glow Igniter" being faulty. So I went to LaBon and they had one in stock. I don't remember the price. It was a bit more than I wanted to pay to gamble on a part which I wasn't sure was bad, but far less than a new oven. I decided to take a chance .After getting the old part off and the new part on, I turned on the oven and it fired right up. The second time I used LaBons was for our dryer. Our dryer had been squeaking for a number of months. The last week, it sounded like the drum was rubbing up against the side. Squeaking was fine, I feared that the rubbing would burn out the motor quicker. I figured that much like a car belt that squeaks when it needs replacing, it was probably the belt which needed replacing as well. The belt was fairly easy to take off as well. So off I went, belt in hand to LaBons. They had two belts on hand a GE OEM belt for $31 and a generic belt for $21. I chose the generic belt. Both were a bit higher than I expected, but still much cheaper than calling a repairman or buying a new dryer. I came home, installed the belt, turned on the dryer. No squeaking, no rubbing. Both times I used LaBons, I told them the part I wanted and the brand. They were able to look it up and give me the correct part each time. They are also a local "Mom-and-Pop" shop and I always try to support locally owned businesses. So far, everything has gone smoothly. The only downside I have seen so far is they do not offer refunds on parts. I guess they have been burnt too many times by guys like me gambling that they know what part they need and losing. Another minor downside is the place is in the "not-so-nice" part of town.

I was quoted one price, a lower one, on the phone and when I arrived at the shop I was told a…read moredifferent and higher price. Plus the older man is consistently rude and abusive.

Carolyn is amazing! Honest quotes and fair prices on parts. Instead of trying to sell me on getting…read morea tech out to my house, they were open about my options. I was able to fix my washing machine on my own.

From the owner: We Repair All Major brand appliances such as Kenmore, GE,Kitchen Aid, frigidaire,whirlpool, and…read moremuch more

We had a problem with our washing machine and called Stacy to set up an appointment for service…read more Jeff came and diagnosed the problem right away. He had to order one of the parts but made a temporary repair so we could still us the washing machine until the part came in. He the came out again, installed the new part and made sure everything was working properly. When we had a problem with our dryer in the past he took care of that also. We also purchased a dish washer and Jeff installed that. If anyone needs a new appliance or service for one, call Authentic Appliance first. Thanks Jeff and Stacy. Jim T.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Eduardo at J & H is very reliable. I have used him a couple of times to fix my washer and then my…read moredryer. He responds in a timely manner and knows what he's doing. His prices are pretty good as well. I will continue to use J&H whenever I have a broken appliance.

I had an apartment sized avanti dryer. It was under warranty and this is the company that showed…read moreup. The guy comes to my apartment and parks backward in the carports. The manager asked him nicely to put car in forward facing. The worker started to cuss my manager and his wife out. He tried to provoke my apartment manager to hit him. For the next 4 hours I had to listen to this guy cuss at my dryer and throw out derogatory Chinese slurs claiming they can't build anything. He completely broke the entire machine beyond repair, then says oh well call the manufacturer again and they will replace it. There was bolts everywhere on my kitchen floor. He obviously has no clue how to fix things. My 10 year old could have done a better job.

I used Paul's High Desert Appliance for over 20 years, but his competent technicians are gone. His…read moreonly remaining technician replaced a part in my ice maker that wasn't even broken, and then broke another part himself! After THREE MONTHS of waiting for parts, six house calls, and going from a leaking ice maker to one that didn't work AT ALL, I finally accepted that his technician couldn't fix the problem and that I was only throwing good money after bad. I called someone else (a technician who used to work for Paul's, as it turned out, and said Paul owed him $8,000 when he finally quit). He had my ice maker fixed in four days. I was out the $254 I spent with Paul's plus another $280. Paul's sent me a check for $75--wow! That didn't even cover the cost of the part that didn't need replacing, much less the one the technician broke. I'll never do business with Paul's High Desert Appliance again. Use at your own risk.

I was late on a bill because I had to go to a funeral out of state. I arranged a payment plan and…read morethey did not honor the payment plan. They even showed up to my house causing a scene and asking for money. I was late to a doctors appointment which was located over an hour away in a different city due to their unprofessionalism. I told them that I was on my way to a doctors appointment and they ignored me and kept asking for money. The guy that came out to my home then called the manager and took up more time. The payment plan was for me to pay the next day and they arrived to my home one day prior to my scheduled payment date. I literally had to say, have a nice day and walk away to end the conversation. They would not leave my home. The next day, which was when my payment was scheduled, I made the payment online. I paid the full amount that my account said that I needed to pay. And then I called in later to have an item returned because I did not need it anymore and then this is when they told me that I am still behind and they are going to have to take all of my items. I asked if they received my payment, they said yes, but it was not the full amount that was due so they will have to take all of the items. I told them I paid the full amount that my account said was due. They said sometimes the website does not show the accurate amount due. I said I should not be faulted for that. That is not my fault and I wanted a refund for my last payment, they said no.

Have absolutely zero complaints about this location or the staff, I have gotten all our household…read morefurniture from here over the years and absolutely zero issues. We have gotten everything from fridge to washer and dryer, TVs to bedroom sets, couches to living room sets. Overall amazing experience for us!

Jeff came back to check my refrigerator and why it wasn't getting cold and found things we…read morecouldn't even pronounce. Got the drain cleared and is checking the fan and the thermostat. He said replacing those two things should definitely solve the issue.

Responded super fast, got here super fast, fixed my washer super fast, reasonable price, easy pay,…read morepersonable. I'm happy. Will use again.