Dr Morgan did a great job with my deviated septum. Wow! I can breathe through both sides of my nose…read moresince I can remember. Very thorough in his description of what he will do. Competent and effective.

I am a patient of Dr Fortune. He have helped me. Previously I was with a P.A who did not help me at…read moreall. I asked to be changed to Dr Fortune. They granted my request. The PA said that I will go death in my left ear. Dr Forune did not diagonse me as such. After I used the cortizone nasal sparay that Dr Fortune prescribed my ear heal completly.

Dr Morgan is an exceptional physician who cares for his patients, is a great surgeon, and is very…read morepersonable. We have been patients off and on for years and have had nothing but a great experience with the whole office.

All they want to do is surgery I got a second opinion- they…read moremisdiagnosed me! Don't go here/

Professional - everyone was friendly and helpful. Drove 70 miles and when traffic was backed up on…read moreI-24 I called. They understood and was ready for me when I finally arrived and took care of me within a few minutes of arriving. My condition was fully explained to me, and a course of action was decided upon.

I had no voice the day of my appointment and everyone was patient and helpful…read more Dr. Feeley (ENT) was compassionate and very thorough. He understood what I needed. And the appointments run on time - sometimes even early!!!!

This is the new office for my current doctor and it's much better than his last location. Way less…read moretraffic, tons of parking, and the waiting area is huge! This building is brand new and has multiple floors for primary care doctors and specialist. This office host doctors that cover a wide variety of issue like dermatology, allergies, diabetes, ear nose and throat, and arthritis. Take a look my photos for doctor contact info and other treatments. I highly recommend Dr. Michael Mertens for primary care!

Heritage Medical Associates had more than four months to discover and correct the mistake described…read morein this review. Yet, it was not identified until just over an hour before my scheduled appointment. Here are the details: On March 10, 2026, I contacted my primary care physician, Dr. Michael Mertens, requesting a referral to rheumatologist Dr. Megan Byram for severe arthritis in my neck and hands. Two days later, I received a confirmation letter from Heritage Medical Associates scheduling me as a new patient with Dr. Byram on July 14, 2026, and included the required paperwork to complete before my visit. To prepare for the appointment, I requested that Premier Radiology send all imaging of my neck and hands to Dr. Mertens so it would be available to Dr. Byram. I also called Dr. Byram's office and was told she was booked through August and that she was accepting only a limited number of new patients after reviewing referrals and medical records. Based on the appointment confirmation letter and the preparation I had completed, I believed everything was in order. Instead, at 7:18 a.m. on the morning of my 8:30 a.m. appointment--after waiting more than four months and as I was getting ready to leave my house--I received a voicemail informing me that my appointment had been canceled. When I returned the call, I was told that Dr. Mertens had sent the referral in error because I was already an established patient of Dr. Susan Harwell. I was also told that if I came to the office, Dr. Byram would not see me. I did not even remember having seen Dr. Harwell, and I was surprised to learn that I would not be allowed to see the rheumatologist I had specifically requested. Patients should have the opportunity to discuss a change in physicians rather than have that decision made for them. This entire situation could and should have been identified months earlier--not just over an hour before my scheduled appointment. Heritage Medical had more than four months to discover and correct this mistake, yet I was the one who lost my appointment and wasted my time. What makes this especially frustrating is that patients are expected to provide advance notice when canceling appointments or risk being charged a cancellation fee. Yet Heritage Medical Associates canceled my appointment with virtually no notice and accepted no responsibility for the inconvenience they caused. This experience demonstrated a level of disorganization and lack of respect for a patient's time that I found completely unacceptable. I will start looking for a new primary care physician and rheumatologist outside of Heritage Medical Associates.

I called them after doing some research for ENT specialist. Lady who scheduled an appointment was…read moreeasy to talk with. She took my initial information, verified insurance and we were all set. Everyone in the clinic are very friendly. During my visit they had a lot of patients, different nationalities, some knew each other, all atmosphere is very relaxing. All been seeing fast and we were invited to see the doctor on time. At first we saw the nurce , who took additional information and then dr. S.Morgan came. She quickly indicated the problem, actually few of them and offered a plan of action. She explained the steps we need to follow, possible diagnostic need to make, and made appointment . They directly contacted my pharmacy about medication, even it in different state. I'm happy so far, we drove 2+ hrs and will do it again. Looking forward to be healed now.

I'm updating my review. I returned to the office yesterday to be fitted for my hearing aid. The…read morefront desk receptionist greeted me with kindness and a smile. I was waiting quite a while to be called back. On one occasion, I arrived early for my appointment, and they forgot about me, calling several later appointments before me. I braced myself to be forgotten again. But she acknowledged that I had been waiting too long and called back to the audiologist, who came to get me right away. I'm glad that the complaints of patients and customers were heard and important changes implemented to make my hearing loss journey less stressful. I appreciate that.

I switched over to Dr. Allie Henderson-Fitts about a year ago, and I am so glad I did. She is…read moresmart and professional, yet funny, warm and caring at the same time. She listens to your concerns, and makes suggestions to help you rather than scolding or talking down to you. And as busy as she is, she never makes you feel like she doesn't have time. I HIGHLY recommend her!

Dr Williams is very friendly and professional. His bedside manner is great and the staff are always…read moresuper friendly as well. I had a septoplasty for my deviated septum and have never breathed so well in my entire life.

Strange experience. I showed up for my first appointment 10 minutes early for my 2:30 appointment…read more I didn't have my insurance card but had all my insurance numbers. I gave them to the front desk person. She said repeatedly said I can't find you. I said It's okay I can fill out my paperwork (new patient) while I have a friend text me a picture of it. She replied. I don't have any paperwork for you to fill out. Really? She said without your card I can't give you any paperwork. Really? So you don't take cash?? Credit cards? I planned on staying whether I had my card or not. I had an EAR problem. She continued to just basically ignore me while I said - did you find it? Finally I walked outside. Had a friend text me a photo of the card with the EXACT same numbers / info I had already given her. Now it's 2:45 - there is no one else in the office. She says Okay I found you now when would you like to reschedule? It is the EXACT same time it would have been if I had sat down and filled out my paperwork. It was utterly ridiculous. This girl looked about 15 and appeared to have NO idea what she was doing. I had other things to worry about so I simply said - whatever is good for you? I rescheduled for the following week. Went back - same girl - OH SO pleasant this time. Immediately asked me to fill out the clipboard of paperwork that was there the week before. Then I am called in by a doctor that appears to be 20. Now I know new doctors might seem young but she just didn't seem to have any answers either. She explained how she would examine my ear and then send in her nurse. Doesn't the nurse normally come in and take info and then send in the doctor? It was just a STRANGE experience. I really felt like I was on a hidden camera show. This very young girl who did not appear experienced in ear problems talked a lot but followed up every comment with, but I can't be sure if that is what your problem might be. Then she says... I'm going to have the nurse come in and run a test on your ear. The nurse was the rude girl from the front desk. At this point I almost could not keep myself from laughing. It was the most ridiculous experience I have ever had. The doctor then returned with the test results and repeated there may be fluid OR this may just be your normal ear test results. As it showed a little bit off from being normal I guess. It was the most inconclusive bizarre appointment I have ever experienced. I hope there is not a large fee for this appointment or it will definitely be challenged. Left the parking lot in hysterics calling another doctor who may have a better understanding what is going on with my ear! I really felt like I was in a high school mock doctor's office.

Dr. Kurzynske is THE best primary care physician!…read more The office staff are professional and helpful. In urgent situations, they make every effort to assist. Dr. Kyrzynske's nurses are professional andcompassionate. I've never felt rushed as they gather information, review medications, or make notes for Dr. Kurzynske's review. But, it is Dr. Kurzynske who makes one feel like a real person with real value with real issues. He listens attentively, probes to ascertain issues, is not rebuffed by questions, and makes his patients feel like they've been heard and receiving the best medical attention and actions that a primary care physician could offer. He is knowledgeable and trusted to be current in that knowledge. He views patients as whole persons, physically, mentally, and emotionally. He sees the patient in context of their circumstances (i.e., impacted by needs resulting from work and family situations). His compassion is real and comforting. He is forthright in positive and helpful ways. His sense of humor is appreciated. Dr. Kurzynske is one in a billion!

I am not sure how Dr. Pak was given a license to practice medicine because he is that stupid. He…read morestands there with a pen and clipboard and stares at you like you're the first human body he's ever seen. He is the only doctor I've met who looks like he needs a referral himself. Come to think of it, none of them look healthy. I've seen more diagnostic confidence from the Magic 8-Ball in my kid's toy box. Worst bedside manner I've ever experienced. Has no medical knowledge or recommendations when asked. Women in the office are all overweight and rude except for one. Save yourself the headache and do not go here. If you practice health, you should at least attempt to appear healthy. Dr Pak knows nothing about health.