I had a great experience working with Sybil at Pavé. She was incredibly helpful throughout the…read morewhole process and made what could have been a stressful decision really easy. I originally ordered a different setting, but after my wife and I looked at rings together, I realized she liked a completely different style. I thought I was probably out of luck, but Sybil had me come back in, walked me through my options, and was able to cancel the original order so we could start over with the design my wife actually wanted. She was patient, never made me feel pressured, and genuinely seemed to care about getting everything right instead of just making a sale. The finished ring turned out even better than I expected, and the craftsmanship is beautiful. If you're looking for someone who listens, communicates well, and wants you to leave happy, I'd definitely recommend asking for Sybil. I'm really glad she was the one who helped me through the process.

An exceptional experience every time. An incredible selection of beautiful jewelry, often with a…read moreunique design. The staff are knowledgeable, patient and helpful. In particular, Sybil has been stellar. In addition, they repair pieces that need a special expertise and touch (for example, a unique wedding band that needed delicate gold work done).

I saw the great reviews online and noticed that they had been in business for a long time. I also…read moreappreciated that they are a family-owned business. After browsing their inventory online, I decided to give them a call. Lea answered the phone, and I told her I was interested in the Explorer II. She was incredibly kind and friendly--it almost felt like talking to a family member. Three days later, I came in to pick up the watch, and I couldn't be happier with my purchase. The entire experience was smooth, welcoming, and professional. I highly recommend them.

The service at A&E Watches was great. I got my first Rolex from them and absolutely love it…read more Leah was wonderful to work with, and everyone there was so thoughtful and helpful throughout the process. They also offer one of the best warranties, which made the experience feel even better.

I have been meaning to write this review for a while now. We purchased our wedding bands from him…read moresome years ago, but have kept in touch. He is an artist whose medium is jewelery. The pieces in his shop are definately out of the ordinary and would fit best for someone who has out of the ordinary taste. The best way to work with him is to come in with an idea and to have him go from there. He is quite creative and will work with you to make a piece that suits you. He is a bit of an odd duck, but I find it charming and stop in on occasion when I'm in the nieghborhood just to say hello and chat. He definately has the personality of an artist and if you're buying a piece of nice jewelery don't you want an artist to make it??

David is a true craftsman. I remember a prior version of his shop on Solano Avenue back in the…read more1980s (across from "the Pub", in the same block he is on now). When I needed a gold bracelet repaired in 2017, I did not hesitate to bring it to him. I had not been to the shop in some time and was impressed with the museum-like art and treasures that adorn the showroom. This is a textbook "mom and pop" operation with the owner / artist / jeweler on-site when the business is in operation. So many professionals these days are actually on-site a couple of days of the week - that makes business difficult and inconvenient. I have always appreciated Mr. Hansen's repair work and masterful designs. David is there "regular business hours" (his work ethic is impressive). Hansen's Manufacturing Jewelers is worth a visit.

I had a light fixture that stopped working. It was one of a pair and I really didn't want to buy…read moretwo new light fixtures so I was determined to find a business that would repair old fixtures. And then I found Ed at Ensler lighting. He beat his estimate and got my fixture back in good working order within a couple days. If you're anywhere near Berkeley go and check them out. Such a cool selection of light fixtures at their shop. It has been there for decades! And of course, if you have a fixture in need of repair go see Ed at Ensler!

Really appreciate Ed responding to my emails!…read more I managed to fix the lamp I emailed him about but I felt compelled to bring in my other pieces that needed rewiring. Ed and Roel were super friendly and it was a quick (less than 1 hour) turnaround. It's a bit of a drive for me so I really appreciate them getting it done in one trip. Highly recommended.

Fast service, pricing excellent in servicing a grandfather clock…read more Used this company before and excellent service.

I brought in a cuckoo clock i inherited from my grandmother. It's not expensive or exactly an…read moreheirloom, but it has significant sentimental value and had started getting a little out of whack. The owner took a look and explained that he can't fix a battery operated cuckoo clock, recommended I reach out to the manufacturer (sadly they no longer exist) and also suggested I google diy fixes. He didn't fix my clock but he was awfully nice and helpful.

John helped us resize a watch very quickly and also changed the batteries right away. Everything…read morewas done with great quality, fast and at a fair price. They were polite and very helpful. I really liked that this is a local family business with an honest and friendly approach. I know what I am talking about because last time we went to another place near home for the same work on another watch and it was more expensive with worse service and quality. That is why I would rather drive ten minutes here and get the job done right.

I want to echo the negative reviews. I've been coming here for several years, I've bought wall…read moreclocks from him as well two floor clocks and had floor and many wall clocks serviced by Joe, and on more than one occasion I've dealt with Joe's attitude. He seems entitled and tell you what he thinks is a fair price. Really? The last time was the last time. I'd left the mechanical guts of a clock with him to be repaired while the chassis was being fixed by a woodcraftsman. This was the poor victim of a shipping fiasco by someone who had no business selling clocks. At the same time I "sold" two wall clocks to Joe that in exchange he would credit $100 toward the repair of the clock in question. Well, after several months, the woodcraftsman could not get around to repairing the chassis due to illness so I told Joe to toss the mechanical guts. He indicated they were really beyond repair anyway. Because the first clock could not be fixed due to the aforementioned woodcraftsman, I bought another and asked Joe to tune it up. At the same time, I brought in another clock and asked if he was interested in it. At first he offered $50, then $75. I told him no and left, but he followed me to my car and then offered $100 toward the second repair. I accepted it only because I knew he already owed me $100 toward the first repair which never happened. So I'd get $200 off the repair of the second clock. But on the claim tag, he noted only the price minus $100, which I planned to bring up with him when I came to pick up the second clock. Well, to my surprise, he could not remember the other two clocks I'd left with him. He asked where were they and I said they were in his possession, how would I know where he put them? Then when I described them and he suddenly remembered, he made a comment about not charging me storage fees for the first clock he'd held onto while I was waiting for the chassis to be repaired implying as if him dismissing the other $100 he owed me would be in exchange for the storage fees. Really? I explained to him it was not my fault the woodcraftsman could not repair the chassis of the first clock and insisted he credit $200 toward the repair, which he declined and argued with he and made some comment about me quibbling over $100. Really? He had three clocks of mine that were worth much more than $200, and yet I let him have them because I knew he'd either fix them and send them to a new home or use them for parts. He had the nerve to insist that the first $100 credit could only be put toward the repair of the first clock. Really? So, I asked him to give me back the two clocks that I'd left with him previously. He no longer had them. He had no response, other than to honor the first $100 credit, but rescind his offer on the additional $100 and give me the third clock back in spite. I left with him shaking his head in disgust and reprimanding me? Really? What the heck is this guy's problem? As others have noted, he seems perpetually angry. And greedy! And when I questioned the repair of the second clock because the pendulum bob was sitting too high in the cabinet and there was too much thread of the rod exposed, he told me I should worry about more important things. Really? Who the heck does this guy think he is talking to customers like this? Instead, stop taking the cheaper and lazy route and fix the clock as it was meant to be fixed with the pendulum bob sitting in the right position. He charged me several hundred dollars for this shoddy repair! Disgraceful! If anyone should be disgusted, it is me. His customer service is deplorable. He gets too personal and treats you like a child. Shame on you, Joe! I'll be taking my business elsewhere from now on!

I have a story with a happy ending, thanks to Altana…read more Last spring, I managed to snag my 16-year-old beloved (and fragile) engagement ring on the rim of the clothes dryer, of all places. The band snapped and sent the tiny diamond flying, never to be found. The original jeweler was incredibly generous with his time and made me a new ring, but he's much more popular now than he was back then, and his style has shifted somewhat. When that ring arrived, it wasn't what I was expecting. In his effort to give me a more durable ring (understandably!), he'd gone in a very different direction - the old ring was small, delicate, and understated; the new ring was rough, matte, and chunky. Enter Altana. You know how great artists find the sculpture in the hunk of marble? Sakura polished the band, shaved the setting, and managed to make a miracle happen: I never, ever thought I'd find a ring that could compete with the original, but I can honestly say (shocker of shockers) that I love this ring all the more. It's also more sturdily built, so I'm not so worried about its durability, and it's the perfect ring to last me the next many years. She was also delightful to work with - she totally got the challenge, and aced it. (She's now rebuilding my wedding ring, which is of the same style as my original engagement ring, and just as fragile.) As anyone who's ever lost a sentimental piece knows, it can make a mark (however tiny!) on your heart. Thanks to Sakura, this new ring lets me treasure - and not mourn - the loss of the old one.

Mr. David has successfully revitalized a valued German Vienna Regulator grandmother clock for our…read moreclients, a lovely pair of 90-year-olds who are overjoyed with the outcome. The exceptional quality of Mr. David's work, his attention to detail, and vast knowledge deserve the highest praise. He possesses remarkable skills and a warm personality that immediately puts everyone at ease. Mrs. Jeannie is currently engaged in a delightful conversation with him, which is truly heartwarming to observe.

This was a nightmare. He told me he could repair my cherished century old carriage clock with…read morebroken hairspring that has been in my family for 80+ years. Several months went by. He told me every time that he had ordered the parts and would call me back soon. He never did. I lived out of town and patiently waited. After a year, my calls went unanswered. Finally it was three years, that's right - 3 years! I threatened to take legal action if he didn't respond and tell me exactly when I could pick up my clock. When I finally did, he told me he had lost the hands!! There were also screws missing. It was in parts! I was told by an out of state expert repair facility that it would take over $2000 to repair in its present state because basically it was ruined!